Lorraine Brown is a phenomenal ! She help me get a car when I thought it was over for me. I truly believe she was a blessing to me!!!

Josh was very helpful & efficient in helping us find a new family vehicle! he made the process very quick and easy for us.

About six weeks ago I went to Andy Mohr Kia to test drive and possible lease an SUV. I did my research and found a vehicle and lease that I was happy with with a down payment that worked for me. After test driving the SUV I sat down with the salesperson and indicated what lease I wanted and the down payment associated with the price of the vehicle. He left to go talk to his sales manager and came back with a down payment $2500 higher! I asked where that came from? All he could tell me is that was the money needed to get to that monthly payment. This put the down payment at $7000!!! I said none of that made sense. I kept asking why the down payment was $2500 higher then the advertised lease with the vehicle price was almost equal to the suv I drove. He could not give me and answer. Needless to say I left. Later that day a customer service rep called and asked how things went. I proceeded to tell her and she finally explained to me that the $2500 was a market adjustment that Andy Mohr put on the car and is required to be paid up front. I thanked her for finally telling me that and made it clear I would not be foolish enough to put $7000 down on a lease and hung up. The next day the sales manager called and said if I wanted the car they would not charge me the $2500! Thanks but no thanks! I purchased an SUV at CarMax Instead and decided not to lease or use Andy Mohr. read more

I have made two purchases from Andy Mohr Kia both times I was fortunate enough to have a Sales Lady that made my experience very pleasant. Lorraine Brown was very knowledgeable,polite and respectful of my less than perfect credit. I left with a with a good deal a dependable SUV and a restored faith in CAR SALES. Please shop Andy Mohr Kia and ask for Lorraine Brown she's the absolute Best read more

I had a previous lease with AndyMohr Kia so I figured I'd do another lease with them again. I will NEVER purchase another car from this place. horrible experience and can not trust them. they were more worried about getting a sale then going through the proper steps of making sure I qualified for the car...gave me the car had me sign the contract all for them to call me back two weeks later saying I did not qualify for the car. like who does that to someone? read more

Andy Mohr Kia wouldn't honor their advertised price. Nice on the phone, but sounds like trying to screw customers. I'm shopping for a minivan and saw their website and autotrader.com advertise a van I want for $39,000. On the phone they said $51,000 and the manager wouldn't honor their ad. Disappointing, obviously luring customers in with low prices - is this called a bait and switch or is it something else? read more

I've been to Andy Mohr Kia several times for preventive maintenance for my Kia Soul. I've had two awful experiences. One time I got my oil changed and tires rotated. They did not tighten the lug nuts on my tires and one almost fell off on the highway. When I pulled over one lug nut was gone entirely and several I could tighten with my hands. The service manager was very nice and professional and took this matter seriously. Thankfully since I stopped and tightened the lug nuts myself there was no damage and he offered me two free oil changes. I thought why not come back for a free oil change and so I went back recently. I thought all went well but when I went to change my cabin air filter later that day I noticed that they broke the cover for the filter and taped it back on. They did not tell me about this damage after the service was done and I had to find it myself. Again, the same manager took care of the issue and ordered a new cover. These two separate events should not have happened to begin with though. read more

They do not honor other KIA dealerships service coupons. Instead they are satisfied to charge more than other KIA dealerships on routine service . So check out routine service deals from other dealers before getting service done at Andy Mohr to save money read more

Ahmed and Kevin were great! My daughter went in to purchase her first car today. We went in and did the test drive and while she went back to work they completed all the paperwork so that all she had to do was sign and go on her lunch. They were very accommodating the whole time. read more

If I could give the internet sales people a zero rating I would. I am a cash buyer and could not get them to finish the conversation. I was offering to come in and meet with a sales agent and was waiting to find out who to meet. After 15 minutes of waiting, I gave up. I hope the internet sales people are not a true representation of this company. I have always loved working with them. #disappointedinAndyMohrKia read more

Absolutely dismal experience from end to end. My car broke down, they were the nearest Kia dealership, so that's where I went. My car was there for over a week and a half before they even looked at it. I was asked to provide a service history, and I did the same day, and I waited days for a response. My service provider was apparently fired halfway through this process, and no one told me until I called several days later asking for an update. I was never contacted proactively about issues, I always had to call them and wait on hold for upwards of an hour. Once I finally got the answer that my car was totaled, I decided to buy a new car and that experience was also miserable. I had several weeks to research by this point and I knew exactly what I wanted. The salesperson I was stuck with, Mitch, was condescending and lied to me from day one. I would have bought my car literally anywhere else if they could match the measly $1000 trade in value Mitch was offering. On signing, I was not informed of several papers that I needed to complete it, leading that to take hours longer than necessary. And even now, weeks after signing, turns out that the title to my new car is LOST and no one thought to tell me about this little issue. Abysmal, unprofessional, and I will never go again. read more

I've bought around 25 cars in my 70+ years and this was the worst car-buying experience of my life. At 9am on Saturday I made an offer of cash plus my trade-in on a used 2022 Kia. I was going to go to the bank down the street and get a check. Simple, right? Knowing I wasn't financing the salesperson still started with financing paperwork. The salesman walked back and forth to finance 3 or 4 times (I can see him through the glass). Finally, the finance guy came to the table. He was as confusing to talk to as the salesperson. What should have been done in an hour took 5 hours. They have a procedure they follow and they didn't hear a word I said. The bank closed before the deal was made. Don't let "Certified" confuse you. They are not really certified until you pay for it. The used car manager also lied to me. I would have walked-out but there wasn't another car like it anywhere close to me. read more

Hands down worst dealer experience I've ever had. Was happy after leaving last Thursday in putting a down payment and negotiating price on a three year lease. After realizing they messed up on car (was not new, and had 6k miles on it) and could not deliver in lead time as originally committed, and after I had to drive any communication and movement, they wanted to re-negotiate a price. After comparing invoice less than $300 msrp difference but they had some transportation costs to cover that they wanted to pass to me. I tried escalating to the GM, and then corporate at Andy Mohr and was clear that customer service was not their focus. Empathizing about the situation, eating the costs (What I saw was maybe $700), and delivering on what was promised they wanted to point fingers at other dealers and really represented Kia in a negative way. Now after a week of wasting my time, walking away from deal as they clearly don't care and gave more than enough chances by escalating to GM and Andy Mohr corporate. Disappointing, and considering they dropped deal on a $55k car because they could not own up to their mistake, and eat ~$700 to have a happy customer and sale. Kia needs to teach this dealership what customer service is and how you own up to your miss-communication with another dealer. read more

my car was towed there and I couldn't get anyone to look at it. they couldn't give me any idea how long it would be. I couldn't get my calls answered or returned. I understand being under staffed but not being able to give a timeline to people is unacceptable. We had our car towed and fixed somewhere else. Do not go there for service!!! read more

To anyone who is considering purchasing or leasing a car from Andy Mohr Kia in Avon, IN (or possibly any Andy Mohr dealership), I beg of you, save yourself the trouble and go somewhere else! I have had absolutely NOTHING but headaches with them, but the best story that most represents the shittiness of their customer service: While my husband & I were out of town recently, a REPO guy showed up at my house, scaring the crap out of my son, demanding to know where the car was THAT I TURNED IN ALMOST TWO MONTHS AGO WHEN MY LEASE EXPIRED! When I called Kia the following Monday, I was told that the Kia Dealership did not mark the car as returned until October 26th, even though I turned the car in (and leased a new one, unfortunately) on August 6th. I get it--mistakes happen. However, Kia didn't even bother to tell me that they had made the error. They marked the car as turned in on Friday (repo on Saturday) and "tried" to cancel the REPO, but apparently the message didn't make it through the system in time. They have no problem sending me countless emails and phone calls begging for favorable reviews or reminding me of their never-ending sales, but clearly admitting to a huge mistake and notifying the customer of said mistake is just too much for them. As I mentioned, this is just ONE of several issues I have had with this dealership and my new leased vehicle. 34 months Kia, and you will be out of my life forever. read more

Just bought a Chevy Camaro here and had a excellent experience! I can attribute most of that excellent experience to my salesperson Ray Jackson. Very down to earth, no pressure and just really cares that you get the best customer service kinda guy. After purchase I was in a position where I needed someone to drop off the vehicle at a location 45 mins from the dealership. Ray insisted on helping with that and made sure to keep me informed. I highly recommend him if your shopping for a new vehicle. Also a special thanks to his trainee Mr. St. Louis. read more

I bought a used Toyota Tacoma from this dealership and it has been nothing but headaches for me. It definitely was not even serviced before it left their lot and did not go through their so-called 150+ point inspection of all their vehicles. When I went to get it serviced for the very first time about 4 months after I purchased it, the mechanic asked me if I had been "off road." There was so much mud underneath there that he charged me $30 just to clean it out before even doing my oil change service. I also had to get new rotors 6 months after I drive it off the lot, and have had nothing but other issues with it since. Most regretful purchase I've ever made, and it was my third and LAST car I will ever buy from Andy Mohr. read more

Deceptive Pricing - Really added the fees at the end! This is a way to advertise a low price then add the remainder on at the end in "fees". Used auto price was $10,400 but actual cost was $11,700 - that's about $550 added after taxes. Dishonest way to treat customers. Won't deal with Andy Mohr again. read more

Andy Mohr Kia made my first car buying experience amazing! I arrived for a test drive and they had the car ready to go before I got there and answered every question that I had. I worked with Lorraine, who was wonderful. She made the whole experience feel so relaxed and enjoyable. Everyone that I worked with at Andy Mohr Kia was very knowledgeable and quick. I highly recommend asking for Lorraine to anyone who is thinking of visiting Andy Mohr Kia! read more

I was very clear on what I was looking for and what my budget was. I was also very clear I wanted an automatic. I also Informed them I lived two hours away. Made an appointment, arrived, they promised the vehicle we spoke about was an automatic, arrived and it was a manual. Then they offered me an automatic for $4000 over my budget. Avoid. read more

Andy Mohr Kia - Lies. - Auto Repair Near Me - Avon, Indiana

I had been researching a new car purchase for several months. With a kid heading to college and two more to follow, I narrowed my sights in on a Kia Optima SX. The experiences I had with the staff and the process though-out were great. I came in with a pre-determine monthly payment range and they did a great job to keep it there. The salesperson I worked with, Ahmed, was fantastic. He was attentive, knowledge, patient, and a lot of fun to take a test drive with! I wouldn't hesitate to buy from here again.... probably a Stinger! read more

Buying a car is stressful enough, but when you are on a tight budget and are pretty specific, it just makes it more difficult. Cameron was excellent in walking me through my purchase. He listened, gave great advice and he did everything he could do to get me in a car. He communicated procedures, warranties, and told me the many plus and minuses of all the cars I drove. He never seemed frustrated with me and was very understanding. I finally got the car I had been really wanting and I couldn't have been happier. If you are looking for a new or used car, definitely visit Cameron Eisele at Andy Mohr Kia in Avon!!! read more

Went to test drive a low mileage, used vehicle, priced at $28,000. It was filthy and sounded louder than my current vehicles that have over 160,000 miles. I'm no mechanic but the tires needed realignment or something. I can't believe they would even attempt to sell a vehicle in the shape it was in for that price. Also, the dealership could use a once over with a mop. read more

I would give 0 stars if allowed. My car is only a year old and transmission went out. Kia said they couldn't even look at it for a week and said they can't help with a rental or loaner car. Said me getting to work in my problem when I pay Kia 599 a month for my car payment. Excuse me this is bad business and not a warranty. Don't buy a car here. Go to any other dealer but not here. They were really rude and disrespectful. read more

The sales manager Mike and the staff get a D For customer service and salesmanship. Completely turned me off from Kia.

I had Kevin as a sales representative. Kevin was awesome and really helpful. The car buying process can be very stressful but Kevin made it much easier. The manager Joe was also very kind and helpful. I had a bit of a wait to see my car due to it being a loaner but Kevin and Joe were very apologetic about the wait. Kevin helped me get the car I wanted. I love my new car and will be back to see Kevin if I purchase more Kia vehicles in the future. Thanks Kevin and Joe! read more

Had my car in there about a month ago, car came in with a motor issue, within 20 minutes they had called and told me the engine was ceased up and it would cost $6500 to fix. They did not offer any other suggestions or assistance to get the car fixed. Just that a replacement at cost was the only way to get things fixed. My car also left there with the seats completely filthy, and covered in grease. Took the vehicle to a different dealership in greenwood that services Kia's, they had me contact the manufacture and long story short, they actually ended up getting the company to pay for most of the repairs. They also quoted me at about $1000 less to do the same work. For a dealership that has changed hands a few times, this one is not looking like they want to stick around. read more

Can you say bait and switch?!? Told me the van I was interested in would be outside waiting on me. I drove 35 minutes. The salesperson pawns me off with some shady character. Who takes my id and disappears for 20 minutes. He comes back to tell me that car isn't there but I got a real nice one to show you. Moral of the story. Don't let them lie to you and waste your time. read more

I have had many bad experiences in my life but have never written a review. My experience at Andy Mohr Kia was the worst buying experience of my life. I will absolutely tell everyone I know to never purchase a vehicle from them and to never take their vehicle in for service at this dealership. They absolutely game me the stereotypical awful car buying experience. read more

Came to Andymohr KIA with my daughter for her to buy her first. Was ignored by the 2 associates outside the building, while we were looking at the 2021 Seltos outside. When we walked in we were greeted by an associate who sent a minority over to help us, instead of doing so himself. This associate proceeded to only talk to me even after I told him several times that my daughter is the one he should be talking to. By the time he started talking to her he would only list all the features on the car. Never asking her if there was anything she was interested in. She was disappointed at the service and the fact that she was ignored during the initial interaction and decided to leave. She was very excited to go see the cars she saw online and wanted to test drive and possibly own. Women buy cars too. read more

Our followup experience was very good. They made everyrhing right eventually and the parts we ordered were provided at no cost. Thank you

I had a 1:00 appointment on Monday. I checked in on time this appointment was for oil change and tire rotation only. at 2:00 I went back to check on my car. They had just started on it. Nothing had been done I ask the lady at the counter why it was taking so long she did go out and checked with the mechanic they said the air hose had to be replaced. I asked her was that the only air hose they had in the shop. She said no I asked why they didn't use a different bay she said she put three men on it and it wouldn't be long I left at 2:30 and paid full price no consideration for my time whatsoever. If you value your time don't go to Andy Mohr Kia for anything. I know I won't be back. read more

Great experience here. Deem was an honest, upfront, no pressure rep who found the car I wanted. Easy financing options and no hassle. Mike in financing was easy to work with and kept the process stress-less. Thanks to all for the easiest car purchase experience ever!! read more

So this happened early this morning!! Please do not do business with Andy Mohr Kia Thank you for taking the time out of your schedule to talk to me today regarding the issue with your service department. You wanted an email from me stating the facts regarding the "service" that I received from your department. July 31, I brought my car in for 2 reasons to have my tires looked at and to get an oil change. While they were doing the inspection of my car Mike your tech brought me an air filter that had leaves in it and that was filthy. he suggested that I get a new air filter and I told him to go ahead and replace it. December 28, I brought my car in for my standard oil change. Your service tech Mike brought me 2 filters, 1 that looked like my previous air filter and the other that was a cabin filter. He told me that I needed a new air filter and that my cabin filter looked like I had a little critter living in it and that I should change it as well... I told him that I believed that my air filter was changed out the last time I came, he went to verify it and came back to me and said no it hadn't been changed, probably was changed when I purchased the car in February. SO with that being said and me trusting him I told him to go ahead and change both filters. Upon going home that evening, I pulled out my prior receipts and wouldn't you know, on July 31 you did charge me for an air filter and why Mike didn't see that when he went to "verify" it is a surprise to me considering everyone else that I have talked to since then has seen the charges in your system. I sent an email, filled out a survey and made a call. YOur service manager called me, to apologize for the mishap and told me that he couldn't be held responsible for what may or may not have happened in July and that what he could do for me was refund me the cost of the filter which was $10.00 after the discount that you gave me. I was insulted that he didn't seem to think that the loss of my business and trust was something to make a big deal about. I told him that he can keep the $10.00 because obviously you need it more than I do since you have to lie and steal from your customers. He was ok with that answer and let it go. Today 04/04, I went to Ray SKillman Kia to have them perform the services with the understanding that I wanted to be there when they pulled out any filters as now I have trust issues with service departments at dealers. They were kind enough to do so....the air filter had been changed and the cabin filter was the same filter that I was shown in December by your technician with the very same critter hole. I did bring you the actual filter and you took a picture of it, I kept the filter because again I do not trust your company. As you can imagine I am extremely upset, insulted, and disgusted with your company. I am now having to spend more time talking to you because you once again lied and stole from me. You might want to teach your technicians some honesty, because as I am sending you this email I am also putting it on my facebook, your facebook, your google review section, and the BBB, angie's list, and to the Attorney General as this is fraud and not just a simple mistake. I am curious to see what your response will be with this matter. I would like to also discuss in further detail the extended warranty that I purchased when I bought the car from you. I know that we touched on it today but I want to go into detail. Because I am sure that by now you understand why I do not want you touching my car again. Thank you again for your time and have a great day this was the email sent stay tuned for the follow up read more

I bought a new Kia at Andy Mohr, Avon, last week had a good experience until I went into the finance office. I kept telling this guy I didn't want an extended warranty and he wouldn't finish my paper work until I bought one of the three. I ended up buying the cheapest one just to get out of his office which I intend to cancel. He told me what my interest rate would be for the yrs that I wanted to finance and number of years. After looking at my contract after I got home he financed me longer than I was supposed to be plus RAISED MY INTEREST RATE. I realize I should have looked the contract over before signing it but I trusted what he told me would be what I was signing. Also after my car was ready to go no one went over the car with me and show me the options or how anything worked on the car. The salesman told me he was supposed to have been out of there at 6pm and this was around 8pm. read more

Would also give zero stars if allowed. Bought a used Jeep Wrangler from this place and what do ya know.... I immediately have problems. This car was 29k and it shouldn't have been allowed to even drive off the lot in the condition ive now learned it's in. It's actually dangerous and I'm thankful nothing happened when I drove home after buying. A couple days after purchasing I noticed it would get a little wobbly at certain speeds to which the salesman replied "oh it's just a jeep thing" well no... I went into a shop and they tell me they're surprised I've even been able to get around without any serious trouble... the suspension, track bar, all ball joints, are completely blown out and will cost me upwards of 2k to properly fix... how do you buy a car for 29k and immediately after a week have to spend a chunk of money to make it safe to drive? I'd expect that out of a cheap used car but again this one was expensive and now I know to never trust car salesman.. they will say any and everything to make a sale even if that means selling you a used car that could potentially kill you. read more

If I could give a negative rating I would! Worst car buying experience ever! Salesman made multiple promises about car I was purchasing and none were fulfilled. Went to have a hole in my interior door panel fixed and it looks like they melted the panel or put some type of goop on it. Salesman told me prior to having it fixed that they would replace the panel....just another lie. Please please please never buy a car from this particular dealership! Don't take your car to be serviced there! Oh! It also took them over 30 min to locate my keys ! I've been there 5+ times in the past two weeks and never once met a single person there that made me feel like they cared! read more

Andy Mohr Kia - Auto Repair Near Me - Avon, Indiana

After visiting a competing dealership and being treated like I didn't know what I was talking about, I came to Andy Mohr Kia to see if they could beat or match the deal I made at the first place. I walked in and Cameron Eisele immediately went to work listening to what I wanted and making sure I got exactly that. He treated me like a VIP and was extremely knowledgeable and professional. There was absolutely no pressure for me to make a quick decision or settle for anything less than exactly what I wanted. This dealership is very welcoming and has a relaxed atmosphere that immediately put me at ease. I knew I was in the right place. I definitely recommend you ask for Cameron if you have any interest at all in a new Kia. He is the reason I am now the proud owner of a 2019 Kia Soul and I just love my new car! read more

Make sure you view the FB reviews and Google reviews for this business before going in...Good cars, terrible sales and financial customer service experience. Based on that alone, we will not being coming back to this place when I trade in my car. read more

My wife and I went looking for a replacement vehicle as ours was wrecked and we knew the general type and make we were look for when we arrived. Myke and Dan were our 2 salesmen and they walked us thru the process very professionally and we left feeling like we made a great purchase. I decided a couple days later to trade in our other car and went back and spoke again to Myke Price who knew the type of car I was looking for as I had test driven a couple makes when I was there with my wife. He and the staff went out of their way to make my requests and budgets work and I again left feeling like the car I purchased was what I wanted. I would recommend anyone to go to Andy Mohr Kia and work with Myke Price. I also appreciated the finance gentleman who just gave us the facts and numbers as they were and let us make the final decision with no pressure. Thank you Andy Morh Kia and team! read more