This place is great! Thank you to Justin and his team for creating an easy and quick experience for…read moreme! They were able to change my oil and top off my coolant -- in under 15 minutes! The price was way lower than going to a dealership which is always a good thing. He also provided me with recommendations on things that may need to be done in the near future and offered to take care of them today. Great team and great service here! Kudos!

Fast accurate and attentive crew who are very knowledgeable and attentive to customers. Scott is…read moreundisputed JL belt holder for 6months for a reason. In/Out and Filter available. I always check my levels after car is running... when I stopped and jumped out. Scott (mgr) noticed and came to see if my miles were reset or another issue was problem. I said "no, I just double check oil when I have someone else change it". He understood, offered a rag, and we parted ways happy to see my level was spot on and fresh oil on dipstick. Car was vacuumed tires and fluids confirmed. Spot on for Sunday service. Thank you guys.

86th and Michigan Rd Location. WATCH THEM CLOSE!!!!!…read moreI went yesterday 9/17/24 for a FULL SYNTHETIC oil change and they gave me SYNTHETIC oil. And was charged for FULL SYNTHETIC . I've been 3 times prior and always watch videos on my phone with the belief that I was being taken care of by honest employees. Yesterday something in my gut told me "pay attention" and thank God I listened. When I let the two employees know that I seen them putting synthetic oil in my car and not full synthetic they both became very rude and hostile despite me approaching them thinking they made a simple mistake and could flush and re-do. The older guy excuse was and I quote "They sent us the wrong stickers and the one that says synthetic is the full synthetic". Despite them playing with my intelligence I remaind calm and the more calm I was the more rude and upset they became. I said "how did they send the wrong stickers ?(the stickers on the big square containers that hold the oil to the right of your car when in the bay). They did not send the wrong stickers because the stickers say what they are supposed to say.(lie #1) Then he says "We accidentally put the stickers in reverse on the containers. So the one that says synthetic is full- synthetic and vice versa"(lie #2). So I ask "If you know that the stickers are wrong (just entertaing their b.s even though I knew it was b.s) why haven't you fixed it?" I was then told "you chose to come here, we did not ask you to come here damnit" I asked "What does me choosing to come here have to do with you two cheating me? If I go across to McDonald's, I chose to go there. But me choosing to go there does not mean it's okay for them to charge me for items but put items tbat cost less in my bag and expect me to be okay with it". One of the guys says "Your receipt says full synthetic. What the hell is your problem" I say "First you need to relax with the attitude because I have not became loud with you two nor have I gotten a attitude. The receipt is going to say whatever you type into the computer. I'm far from unintelligent". At this point I was sick of the lying , aggressiveness and attitude all because they were caught. So I left. I will be contacting the BBB and speaking with DAVE the GM. I missed him today but will be speaking with him Monday. I refuse to let this go because how many people have these two done this to!!! Not to mention I watched him print my receipt and place it on the counter before they were done. When I confronted them the older employee balled up the receipt threw it away and printed out another he had the first one folded in half. I'm sure he was going to hand it to me hoping I wouldn't check the receipt which probably had synthetic on it and not full synthetic. The container closest to your hood when in bay says synthetic (the oil they used) the one closet to your trunk says full synthetic. I'm glad I got pics. I will NOT be letting this go and will 100% staying on top of this till this is made right and those two are put to a stop with screwing over people even if I have to get the news involved

Watch you wallets--thieves and cheats work here!!!…read more My son, who just got his driver's license, went & ordered the cheapest oil change with no extras, which is advertised as being $35. Imagine his surprise when they hit him up for $65?!? I called to ask and "Josh" explained that a 2011 Corolla requires the full synthetic (+$20) and, apparently, an upgraded filter (+$4.60) and he is not allowed to use a lower grade than what is required.... Amazingly, the Toyota dealership is unaware of this law & has been using the wrong oil all of these years. Do not support thieves & liars like these guys--go elsewhere.

They are the best with the best service. I bring all 4 of my new cars here. Thanks guys!!! Don't…read moreforget the mobile one oil filters when you do your change here!

I used to go here often but it had been a little over a year since my last visit. My observations…read morefrom this week were: 1.No one was wearing any semblance of a uniform and it wasn't apparent who worked there. 2. The customer lounge and restrooms are dirty and run down (also no working tv or wifi) 3. My tire pressure was not checked, no interior vacuum and no air freshener-despite them having put a checkmark in the box on the form that says it was completed. It's not a major issue, but don't claim you did something when you did not. 4. A large banner on the property states "We do tire rotations". I asked to have this done and was told they don't do them, the banner is old. In my opinion, the overall experience there is not what it used to be and could stand some improvement.

They refused to take a credit card payment over the phone…read more They refused to email the invoice to my boss. I'm in a company vehicle. Last week we paid over the phone. They have signs on the wall bragging about their free wi-fi, but are somehow physically unable to send an email to my boss. Skip this location. They are completely baffled at the idea of a company paying for maintenance on a company vehicle. Not a lot of valedictorians at this branch.

The service was good, the recommendations may be to make you buy something that you might not need…read more I would not go there unless I am aware of what I actually need and avoid getting ripped off.

Guy named Ronnie (heard another guy call him this) is quite literally one of the rudest people in…read morecustomer service. I know good work is hard to find but phew... Pulled up to empty bays at 6:25pm on July 9th. They do close at 7pm but Take 5... amiright? This guy walks up to the truck rolling his eyes (like they had to have hit the back of his head multiple times) asked if we had ever been. Boyfriend says yes but not this location. INSERT EYE ROLL. He then asked why we were there. Boyfriend said oil change. INSERT EYE ROLL. He then motioned us to pull into the bay & then he proceeded to yell "can you want for me to get out of the way" Where my bf replied "you were motioning me dude" Then Ronnie accused him of not being able to drive his own truck and thennnn PUSHED HIS MIRRORS IN... they're on a track so he pushed them off & it's a task to put them back on the track. They are over sized for towing purposes so I definitely can see how they would get in the way but bro... just ask us to flip them in if they're in the way. He was definitely annoyed that we were there and I'm assuming that's why he was acting with lack care for anyone/ANYTHING. It was almost laughable. The oil change was very quick (15ish minutes) but I definitely could've gone my entire life without meeting Ronnie. That guy is really something.

Had an oil change right before they closed! 2 nice men working there! They squeezed me in and got…read moreme done in 15 minutes! Changed my air filter, never had an oil change place even looked at my air filter! They had great service and I'll definitely be coming back!

FANTASTIC service!! Can't say enough about Zach and Claude…read more Rolled in at 6:35 when they close at 7p, and was greeted by Zach who said, "We'd take you even if you rolled up at 7p." It was the FASTEST oil change I have ever received. And I truly mean that. I had a coupon from the website for 50% off of service up to $25. My synthetic oil change cost only $60.29. I will most definitely be back. Oh, and the best part is that it literally took only 10 minutes!

Never had an issues with this spot! Ppl always super friendly, knowledgeable about what they are…read moredoing! Quick! N all in all great price for the services they offer

These guys have helped a lot. We just purchased a 2015 Cadillac Escalade ESV, they were who the…read morewarranty people suggested to go through for some repairs (Air conditioner & struts) & these guys did a great job on my truck!

Unfortunately I did not have the same outcome as others. I had an apt for my breaks to be replaced…read moreand they told me it would take an hour or so and three hours later I left w breaks that were noisy. I took them to another store and they checked my breaks only to find out they did not install them Correctly and parts were missing. Pretty expensive for poor customer service and dangerously poor workmanship.

for me only this place , i had a oil leak , i would love to know who fixed my car , this guy who…read morefixed it , did such a great i appreciate this work , not one drop after he fixed , when i leave there i feel so confident in their work only greenwood on 31 south , thank you so much

They tried to quote additional repairs, and they did not do the repairs I brought in for. The…read moreoriginal quote $765.00 . They charged me $442.00. Then they quoted $1800.00. I have done a lot og business at this store, but I will never go to any Firestone again. I want my $442.00 back. The store was in Greenwood, Indiana, store 6882