We got 4 new tires for $1268 total walk out price. They tired our truck with extreme respect, they…read moredidn't adjust our seats or leave any mess in the truck! The people working were extremely kind and treated us with a lot of respect! They took the guests that were there and the appointments over the walk ins which we appreciate because some shops prioritize the walk ins. We appreciate how the management is working here, how when a technician pulled the truck out they heard tire rub (which is normal on a 2500 sized truck with wide tires on it)but the manger immediately checked on it to make sure that everything was alright with the truck. To get all 4 tires done it took about 1 hour and 30 mins roughly which is the quickest we've had tires taken off the rim, put back on the rim and balanced! Great crew and great service!

Absolutely Great Customer Service offered here at the Greenwood location!…read moreBrett is an awesome representative for your company, a man well deserving of at least a raise! Please promote Brett. Excellent job on the tire replacement! Didn't adjust the seat which is awesome. Comfortable lounge area, sofas and bar seating. Love the customer service, thank you so much for the price match!

a year ago I have been taking my cars here for almost four…read moreyears. I love the service, the friendliness of the staff. Mark makes you feel like you are a friend and not just a customer. And they are definitely black people friendly. They treat everyone with respect and the love talking sports and of course cars but this is a great group of people.

I have had several Oil changes done here and the customer…read moreservice is excellent. I also have had other car service completed here as well such as tire replacement. Great prices and again great customer service.

I posted on my neighborhood chat that I was in need of a mechanic to come and replace my starter…read more In just a couple of hours of my posting Scott was out (Yes! you read that right! He's a mobile mechanic!) to diagnose what the issue was and in less than 24 hrs had replaced my starter. I am a single momma on a very tight budget. And y'all know any sort of auto repair is stressful. Scott is professional and kind. He was such a blessing! Saved me hundreds of $s! I highly recommend him! Poor guy, what he doesn't realize is that he's stuck with me now! He'll be my first call for any car issues!!!

He is so down to earth and takes great care of his customers. Gets the job done fast! I hope it…read moredont have anymore issues with my car but if I do I know who to call!

Great service! The service tech in charge was very…read moreknowledgeable and helpful, and the staff was friendly and got the job finished in a reasonable amount of time!

Yes, I do other activities other than just dine out. This…read morelittle south side facility in front of Costco on County Line Road is consistently staffed with smiling, friendly and very efficient people. There are many choices to get your oil changed and finding a facility that can be trusted and are quick is a big plus. To the Yelpers in Greenwood or the south side, I highly recommend this location of Valvoline.

I went for an oil change, they provided great and efficient service! I was able to get a great…read moreprice!

Pulling up to the door, I was greeted within 2 mins with a bottle of water and a Reese's Take 5…read morecandy bar. The staff were so friendly and funny. They seem to really enjoy their job and have fun doing it. I was probably one of the last cars for the night so they were very attentive. Told me everything they were doing and the process, asked if I had any questions, topped me off of anything I was low on, and just overall took care of me in under an hour. I had a coupon that I found on their website and it made my oil change under $80. They also told me I can come back and get topped off for free on certain services within the mileage range. I was very pleased with their service and I'll definitely be back.

I don't recommend this place. The only reason it's not a 1 star rating is because they were very…read morepolite to me when I went to rescue my car from their grasp. First of all, they are way overpriced. Second of all, they aren't very knowledgeable. Third, they are just stubborn and won't work with you on how you want to approach the issue with your vehicle, even when they are recommending stuff that has nothing to do with the issue that brought you in. My car had a coolant issue and was overheating. I had already heard bad things about this place but I took my car there bc it is quite close to my house and you can't go far on a car that overheats. They charged $100 just to even look at it and got absolutely nowhere on the overheating issue. They recommended that I start by changing both batteries, for about $400 a pop. They acknowledged that there is almost zero chance this was causing the issue but wanted to press on anyway so that they "get proper computer readings". They had no clue why it was overheating. I have a German car and I know they're not worked on in every shop so I'm sympathetic to that. These guys insisted that their mechanic grew up in Germany and this was absolutely the way to go. They refused to try anything else unless I bought new batteries from them. So I fired them. Best decision I've made in a long time. In fairness, they were extremely polite to me when I came to pick up my car and give them their $100 (which I maintain was paid for absolutely zero benefit to me). I limped the car to Autobahn (formerly Bosch Auto) on the other side of I69. They assessed the issue (for free), replaced the coolant reservoir (it had leaked), and identified that the overheating was a gasket issue, which they also replaced. My car is working tip top now and the whole bill was $1,600. Christian brothers wanted me to get to $900 before they even started to address the actual issue that brought me in!! And they wouldn't take no for an answer. Just kept fighting with me on the phone until I gave up on them. The car has been running beautifully since I picked it up. And btw, still has the same batteries that Christian brothers wanted to take out and replace, which had nothing to do with the overheating or the empty coolant reservoir. Thanks Auobahn! Booooo Christian Brothers.

I dropped off my 2015 Camaro in perfect condition. Picked it up with a big dent on rear quarter…read morepanel. The shop said they are not responsible for damage done to my car. That they cannot control what happens to my car in their lot. I highly recommend you do not use this shop!

Got my oil change done in this location. It was a long wait due to many cars are trying to get…read moreserviced. The staff was nice and accommodating they made sure to get the all the cars in soon as they can. They have coupons for oil change, they can check your tires so as other services that you need. The price is not terrible, one thing I like about getting my car serviced here is I don't need to get out of the car and wait for hours.

My fiancé and I have visited this location many times without any issues, but our most recent…read moreexperience was terrible, and we won't be returning. We waited over 1.5 hours for an oil change after being told it would only take 30 minutes. Once we reached the bay, the technician drained the oil and then informed us they were out of oil filters. They had to get more from across the street, which caused an additional 30-40 minute delay on top of the supposed "15-minute" oil change. We paid full price, and while the technician did apologize, it would have been nice if they had checked if we had time to wait before starting the process. After our 2.5-hour oil change, my fiancé called the location to discuss our experience with the manager. He spoke with someone who is presumed to be the manager named, "AJ or DJ." The manager was extremely rude, interrupting and yelling at my fiancé while he was mid-sentence. What shocked us even more was when the manager laughed at him and blatantly ignored everything my fiancé said after explaining that people plan their day around estimated service times and that this delay caused him to miss most of his nephew's first birthday. He told him to call corporate to "complain" because they are owned by corporate. We weren't even complaining, just providing feedback from our experience, as we have done for both good and bad experiences. Most managers appreciate hearing both positive and negative feedback from customers, so they can improve their operations. This situation became LESS about the oil change and MORE about how the manager treated a customer. If he's treating customers this way, it makes us wonder how he treats and trains his employees. This is deeply disappointing because we know Valvoline doesn't stand for this in their business model, and we hope action is taken seriously. We've never encountered such poor treatment at any business and hope it doesn't happen to anyone else. Due to this experience, we will not be returning to this location and will take our business to a different Valvoline. Please do NOT support this location. 0/10 recommend.

They tried to quote additional repairs, and they did not do the repairs I brought in for. The…read moreoriginal quote $765.00 . They charged me $442.00. Then they quoted $1800.00. I have done a lot og business at this store, but I will never go to any Firestone again. I want my $442.00 back. The store was in Greenwood, Indiana, store 6882

Unsafe and Dishonest -- I Left Feeling Deceived and Manipulated…read more I took my car to Firestone in Greenwood (1295 US-31 N) after two trusted shops had diagnosed an outlet hose issue -- something covered under my Firestone warranty. That's the only reason I chose to go there instead of my usual mechanic. When Firestone looked at it, they claimed the problem wasn't the outlet hose at all -- it was the inlet hose, which is conveniently not covered by warranty. That immediately raised red flags. The outlet and inlet hoses are in completely different spots -- one's up, one's down -- it's not a small detail to get wrong. I asked the technician if I could record the issue for my own reference and clarity, and I was met with a sharp, condescending attitude. I came in alone. I fit the image of the "naive woman" they thought they could get over on -- and that's exactly how I was treated: dismissed, patronized, and pressured. When I asked how soon I could get my car back, the tech snapped at me, "So you're not getting any work done?" I calmly said no -- it had already been diagnosed as an outlet hose, and if it wasn't that, I'd go back to my regular shop. His whole energy changed -- cold, defensive, and rude. There was zero professionalism. Let me be clear -- the two shops I went to prior were honest, skilled, good-hearted people. The way Firestone handled me was the total opposite. I left without agreeing to the repair. But when I got home, my coolant reservoir was completely empty. I topped it off and monitored it. Before Firestone, I had to add coolant maybe every 3-4 days. But the next morning -- after only a 10 to 15-minute drive to work -- my entire hood was engulfed in smoke. I immediately pulled over and opened the hood. I recorded a video. What I saw was alarming: coolant was violently spitting from the inlet hose, and it was clearly not even connected properly. The wet interface was leaking profusely. My coolant tank was bone dry again, and I'm just thankful my car didn't overheat on the road. At this point, I felt deceived, gaslit, manipulated -- and like my vehicle had been tampered with to make the inlet hose appear to be the issue. It went from a manageable slow leak to a dangerous, dramatic failure within hours of Firestone touching it. I didn't pay a cent -- and never will. This wasn't just poor customer service. It was unsafe, unethical, and deeply disappointing. If you're a woman, document everything. If you rely on their warranty, get a second opinion. Don't assume they'll stand behind their work -- they might find a way not to. I wouldn't recommend this location to anyone. I left feeling targeted and betrayed. Do better, Firestone.

My husband and I took my vehicle in yesterday for an oil change after finding a $25 off coupon…read moreonline. We dropped it off as soon as they opened for the day and picked it up about 2 hours later. A member of the staff, Joe, called to let me know when it was ready. When we picked up my car, we dropped off my daughter's. They were fast and efficient, and we were very happy that they were open on a Sunday, as this is one of the few days that my husband has available for these types of tasks. They provided service with a smile as well, which is something that we greatly appreciate.

I have used this location a few times now and the Customer Service is always impecable!!! KUDOS!!!!…read moreThe team is very knowledgeable and they take time to educate you on the items that they find with your car, they also don't try to oversell you, but rather help you make a well-informed decision! This is such a relief as most other places make an air filter sound like your car will break if it's not replaced. The team is always super fast and kind and they clean/ vacuum your car while you wait! The amount of value adds that you get on top of an oil change is the reason I keep going back! Thank you to Lisa and the team for always doing an awesome job!

Straight-forward quote including parts & service…read more Got me in and out and explained what was wrong as well as how they fixed it. Were able to schedule the work and fit me in, in less than 24 hours. Replaced my starter and the battery-to-starter cable, and were straight up throughout the process! Thanks!

I supposed to get the machine to his shop but the suppler gave me the wrong parts so my car was on…read morehold and I got to canceled the work. They are good people so I recommend their services to everyone !