Great advice! I drove my flat tire 1.7 miles directly to the shop and Chad took great care of me…read more No long waits. Just god service at a fair price. I would come back again and tell my friends in Indy. Tom Brady

Always my Go-To place for anything car related. I wouldn't trust anyone else! This time it was a…read moredead battery that needed replaced - got me in quickly and the cost was very reasonable. My son now uses Best-One for his auto needs!

I tend to be a fan of the Valvoline Instant Oil Change chain. While I live in Lawrence, I've been…read morespending a lot of time on the west part of Central Indiana due to my father's being in hospice and his passing this week. On my way to his house to work on some pre-funeral things, I noticed the car was driving a bit weirdly. While it was a bit early for my oil change, my car is getting older and I've lately had to get my oil change earlier. Avon is right on the way. So, on the way home from a day of processing belongings and dealing with paperwork I opted to stop in for an oil change. I pulled in behind a car that was already in the bay. This is a two-bay center. To be honest, we were initially looking at a 4-star review. I wasn't initially greeted upon arrival and waited a few minutes. After the car in front was finished, I was motioned in. However, as my visit continued it began to improve quite a bit. I dealt with two employees - not sure of names - a young female (Trinity is on the receipt) and a male. Both were quite friendly and professional. I got the conventional oil change. I had a coupon. I also ended up getting the cabin air filter replaced and two tag lights. I didn't feel pressured. In fact, while a serpentine belt was recommended they didn't have a certified tech for that when I arrived. The visit took longer than usual. They were thorough and had difficulty putting the tag lights back as the bolts had rusted a bit. They also were attempting to reset my oil service light (receipt says this was complete; it wasn't. They couldn't actually figure it out as my 2012 Kia is rather unique. However, I was impressed with how much effort they put into it.). The level of service convinces me to up this to a 5-star review. Yes, there were minor issues. However, I feel these were overcome with quality service, fair pricing (including discounts), and a car that was running much better when I left than when I got there. Ultimately, I was pleased. While I do prefer to get a greeting when I arrive, once the service started everything was stellar and I'm sticking with a 5-star review.

I've been going to Valvoline for a while and have always had good experiences, but my last visit…read moreleft me disappointed. I drive a Kia Carnival and have always brought my own oil filters since I know they don't stock them. They've been doing my oil changes for the past year without an issue. When I went in on Monday around 5 PM, there was no one in the bay, but the person in charge told me they couldn't do the oil change because it was "too hard" and might take 30 minutes. I've never had a problem before, so this was surprising. Honestly, it came across as a lazy mindset rather than a real issue. Unfortunately, I won't be returning.

They are so dependable and conscientious. I know that I can always count on them to tell me the…read moretruth and do the best job for me. Anna is amazing in taking care of so much and we miss her Dad who was the "Best!"

Have taken two vehicles to advanced and had a great experience each time. If it wasn't quiet right…read morethey made sure it was before I left. Anna and Mike were great as well as Lady the office dog.

eric and his team were helpful and fast! i highly recommend them, we were in and out in 15 mins.read more

When you pull up they come walking out with a bottle of water for you. Nice! They ask some…read morequestions then have you pull inside through the bay. Once inside they will check to see what is the recommended tire pressure for your car. They start the work right away. They will go over anything you want to know about. Their prices are a little high but they usually have a coupon on the website, so be sure to check. Overall great experience and the best part was I was out in 20 minutes from the time I pulled up.

Hazel and team took care of my car with great speed and care. Pricing is fair and they were happy…read moreto provide all information you could be looking for. I would not hesitate to bring my car back here.

Brought my car in bc I thought it was starting weird.. they had it way longer than communicated…read more. the receptionist was extremely rude.. when they finally got around to my car they recommended a new battery and terminals for $470.. 3 months later it wouldn't start at all, I had it towed to a different place for them to let me know the current issue was the wrong battery was installed and one of the terminals was cut short and attached incorrectly. I had to pay someone else $490 to fix what this shop did. I'd go somewhere else. There are a lot of options with better prices, reviews and customer service.

Adam and his team here are fantastic. The service is always great. Their people are always…read morefriendly. And I can always trust that they're going to do great work. If you want great service and someone who's going to remember your name, look no further.

Came in for a oil change and was greeted so warmly by everyone. They kept me updated through out…read morethe process, showed me my filter without pressure, and checked me out so quick. They even reset the notification on my car. Overall great experience :)

Spoke to Office Manager Zach the day before my repair. Manager assured me they complete a brake and…read moretune up job on my car on the same day. Dropped car off at 9:30 am was assured again things would be completed. Called at 1:00pm was told my car had not been seen but they were working getting it in. Received an estimate at 2:00pm, ($1300) which I accepted in less than 5 minutes upon receiving it. Shop closed at 4:00 pm with my car still there unrepaired without any notification at all. Now I don't have a care for rest of weekend and cannot get to work this upcoming Monday. Called Meineke Corp. office they state he is not listed as a Franchise but is on their web directory. I can say for sure Meineke did not treat me right!!! (Update: Received a reply from Meineke. Per Manager Zack, notice of include in the note section of estimate received at 2:00pm via text message. But no call from manager or heads up at 1:00pm of possible delay or failure of completion. New Location needs to work on Customer and Communication Skill regarding turnaround time with customers) I cannot send Meineke a check with a note hidden at the bottom to pay a portion next week after we agreed to same day payment for service rendered in all other communication prior. The lack of one call changed my entire experience and caused a large inconvenience in my personal and professional life.

I brought my Ford there to get to get my engine checked up. I was told that it would cost less to…read morejust get a new engine into the car than to fix the coils that were melted and that it would take longer and that they would need to order everything. They insisted that they can fix the coils. Obviously that would cost more, but I just wanted the car to work. It turns out they broke one of the coils even more even when a Ford " specialist " came to check it out. The car was not fixed and it came back and didn't even worse condition than when I brought it in I've had the car for about a month. I road it around to get the engine running in the neighborhood my engine is completely ruined. Top of that I still had to pay full price for the service of something that I didn't even get fixed. Now I'm out of a car and out of 1,500 dollars. Don't let these people scam you

They asked about adding in a cabin air filter, quoted over $40 just for a filter, looked on eBay…read morethe next day and got the exact same charcoal filter including shipping for $8! What a corporate price gouging landfill this place is. Go anywhere else! There are plenty of hardworking fair mechanics in the area who will appreciate your business and do great work for half the price here.

Fire Antony the manager clearly has no idea what he's talking about I told him I needed a little…read morebit of oil he was convinced my level was right I went to a different location and they happily added what I needed to be at again thank you Antony never going back in there May 19, 2025

Hi my name is Gloria I drove up and got right in very quickly and the staff always does a good job…read moreThank you Gloria

Mitchell and his team saved my life in under an hour! I cannot recommend this location enough!read more

My car arrived at 7:30am and was repaired with a new tire by 8:20am. Amazing customer service…read more Clean shop and waiting area. Free coffee and fair prices. Thank you Junior. This is a family run business who knows how to take care of customers. Well done 10/10 score.

Knowledgeable, friendly and efficient. Tires were great quality and task was completed in a timely…read moremanne.