I tend to be a fan of the Valvoline Instant Oil Change chain. While I live in Lawrence, I've been…read morespending a lot of time on the west part of Central Indiana due to my father's being in hospice and his passing this week. On my way to his house to work on some pre-funeral things, I noticed the car was driving a bit weirdly. While it was a bit early for my oil change, my car is getting older and I've lately had to get my oil change earlier. Avon is right on the way. So, on the way home from a day of processing belongings and dealing with paperwork I opted to stop in for an oil change. I pulled in behind a car that was already in the bay. This is a two-bay center. To be honest, we were initially looking at a 4-star review. I wasn't initially greeted upon arrival and waited a few minutes. After the car in front was finished, I was motioned in. However, as my visit continued it began to improve quite a bit. I dealt with two employees - not sure of names - a young female (Trinity is on the receipt) and a male. Both were quite friendly and professional. I got the conventional oil change. I had a coupon. I also ended up getting the cabin air filter replaced and two tag lights. I didn't feel pressured. In fact, while a serpentine belt was recommended they didn't have a certified tech for that when I arrived. The visit took longer than usual. They were thorough and had difficulty putting the tag lights back as the bolts had rusted a bit. They also were attempting to reset my oil service light (receipt says this was complete; it wasn't. They couldn't actually figure it out as my 2012 Kia is rather unique. However, I was impressed with how much effort they put into it.). The level of service convinces me to up this to a 5-star review. Yes, there were minor issues. However, I feel these were overcome with quality service, fair pricing (including discounts), and a car that was running much better when I left than when I got there. Ultimately, I was pleased. While I do prefer to get a greeting when I arrive, once the service started everything was stellar and I'm sticking with a 5-star review.

I've been going to Valvoline for a while and have always had good experiences, but my last visit…read moreleft me disappointed. I drive a Kia Carnival and have always brought my own oil filters since I know they don't stock them. They've been doing my oil changes for the past year without an issue. When I went in on Monday around 5 PM, there was no one in the bay, but the person in charge told me they couldn't do the oil change because it was "too hard" and might take 30 minutes. I've never had a problem before, so this was surprising. Honestly, it came across as a lazy mindset rather than a real issue. Unfortunately, I won't be returning.

They are so dependable and conscientious. I know that I can always count on them to tell me the…read moretruth and do the best job for me. Anna is amazing in taking care of so much and we miss her Dad who was the "Best!"

Have taken two vehicles to advanced and had a great experience each time. If it wasn't quiet right…read morethey made sure it was before I left. Anna and Mike were great as well as Lady the office dog.

Jasmin and her crew are always respectful to my crew. Our ambulance fleet is managed at this…read morecompany.

When you pull up they come walking out with a bottle of water for you. Nice! They ask some…read morequestions then have you pull inside through the bay. Once inside they will check to see what is the recommended tire pressure for your car. They start the work right away. They will go over anything you want to know about. Their prices are a little high but they usually have a coupon on the website, so be sure to check. Overall great experience and the best part was I was out in 20 minutes from the time I pulled up.

Hazel and team took care of my car with great speed and care. Pricing is fair and they were happy…read moreto provide all information you could be looking for. I would not hesitate to bring my car back here.

Did exactly what was needed, explained exactly what was done. Price was great. Service was…read morefantastic, from the front desk, she was fantastic and u persuading of my situation, and the work was phenomenal. Would recommend to anyone needing oil change to engine change.

Adam and his team here are fantastic. The service is always great. Their people are always…read morefriendly. And I can always trust that they're going to do great work. If you want great service and someone who's going to remember your name, look no further.

Came in for a oil change and was greeted so warmly by everyone. They kept me updated through out…read morethe process, showed me my filter without pressure, and checked me out so quick. They even reset the notification on my car. Overall great experience :)

I brought my Ford there to get to get my engine checked up. I was told that it would cost less to…read morejust get a new engine into the car than to fix the coils that were melted and that it would take longer and that they would need to order everything. They insisted that they can fix the coils. Obviously that would cost more, but I just wanted the car to work. It turns out they broke one of the coils even more even when a Ford " specialist " came to check it out. The car was not fixed and it came back and didn't even worse condition than when I brought it in I've had the car for about a month. I road it around to get the engine running in the neighborhood my engine is completely ruined. Top of that I still had to pay full price for the service of something that I didn't even get fixed. Now I'm out of a car and out of 1,500 dollars. Don't let these people scam you

Scheduled an appointment at meineke to have transmission leak looked at. Used drop box, as…read moreinstructed by owner, to deposit my keys. Didn't hear anything from them for the next day and a half. When I called to inquire about my vehicle, I was told the owner had the day off and my car was missed. Asked why it wasn't checked out the second day when it was realized my car was missed, the owner stated there wasn't an open bay. I decided that was enough so I picked up my vehicle without it ever getting looked at. No communication and very disorganized.

They asked about adding in a cabin air filter, quoted over $40 just for a filter, looked on eBay…read morethe next day and got the exact same charcoal filter including shipping for $8! What a corporate price gouging landfill this place is. Go anywhere else! There are plenty of hardworking fair mechanics in the area who will appreciate your business and do great work for half the price here.

Fire Antony the manager clearly has no idea what he's talking about I told him I needed a little…read morebit of oil he was convinced my level was right I went to a different location and they happily added what I needed to be at again thank you Antony never going back in there May 19, 2025

I am largely satisfied here. Service is generally friendly, but occasional mishaps and oversights…read morehave happened. Such as missing a light that was out, but since I saw that before I left, I got it replaced at no charge. Getting your vehicle vacuumed here is kind of a hit or miss. sometimes you get it and sometimes you don't. Guess I should start asking for it.

Great service took a little long, but it's first come first serve and we got there the third car in…read morebut the five guys there worked pretty cohesively. Fast offered suggestions was blunt about replacing things and things that could wait. Didn't really push the upsell but offered always have a great experience when I go to this one.