Best Experience purchasing a vehicle ever. Hands down the kindest staff! Eric our salesman, was so easy going and very patient with all my questions and our little girl. The staff interacted and was so welcoming and loving with her, letting her be little. I am truly humbled by my experience! I absolutely love my car. Thank you all! read more

We recently purchased a used Cadillac XT6 from Tom Roush Lincoln. It came with all weather floor mats but not the carpet type floor mats. I searched craigslist for floor mats and found some for sale by an individual in Anderson that were perfect for our vehicle. Upon arriving at the seller of the floor mats, it turns out that HE was the previous owner of our XT6 and he had traded it in at Roush a few weeks back. He advised us that not only did he trade it in with the carpet floor mats, but also a luggage cover and mesh cargo net. I called Tom Roush and asked our salesperson about these items. His response was that they did not have those items and that we purchased the car based on what was in it on the lot. Okay, so they lied, because obviously they did have those items. Other issues, they low balled the trade in value of our 2020 XT6. Two days after we traded it in they were selling it online for $6000 more than they gave us. I know they all do that but that seems excessive. I would be very wary of Tom Roush Lincoln. They are not honest. read more

Lisa Affouri was absolutely amazing! She answered all our questions and treated us like family. Everyone was great ! We will be buying all our cars from now on through Lisa and Tom Roush Lincoln. Thank you for an awesome experience. Mr. & Mrs. Bill Casey read more

I cannot say enough positive things about Tom Roush, but particularly the Service department has been fantastic to work with! They are one of the few place still offering loaners, and they even introduced a new Mobile Service unit to come right to your house! It was so easy to just wait at home while they came to switch out a part in my garage. It was completely free for my warranty replacement! They have the friendliest staff out there! Lucy and Tammy always make the experience so wonderful whenever my Aviator needs some attention. Thank you all!! read more

Tom Roush Lincoln - Mobile Service - amazing! - Auto Repair Near Me - Fishers, Indiana

This dealership is amazing!!! They are knowledgeable, professional and polite. This dealership goes out of its way for customer service. I will always buy a Lincoln from them! read more

this dealership is staffed with either incompetent, unqualifed, stupid, or just plain liars in their management positions. we have had two "buying" experiences with this staff, and they have been lying and misrepresenting about the entire process! i would recommend avoiding these dishonest people at all costs. i'm not sure this "family" is aware of just how bad things can be!! read more

The service dept at Lincoln (specifically John) has taken great care of us. The waiting area is so comfortable and they had the cutest hot cocoa tailgate set up. They are communicative throughout and honestly just friendly and accommodating. I will be a customer for life based on their attentiveness and kindness. read more

We visited this dealership today to purchase a vehicle we saw on Carfax.com. We live two hours away but we were excited to see this particular vehicle. We got there and requested Lisa to assist ud since we had spoke to her earlier. We then drive the Cadillac we were interested in and pretty much sealed the deal. Just as we were proceeding with the deal the sales manager came in and told us he had bad news. It turned out that this particular car was damaged internally and that they wouldn't sell us the car! We were disappointed to say the least! But we respected the sales manager's news since we sure didn't wish to be stuck with a lemon! Lisa, out sales person, then told us that she would make this right! She then showed us a beautiful Lincoln SUV that was newer and nicer than the original car we were interested in! We ended buying this Lincoln for the same price as what the Cadillac cost! Lisa made this all happen! Her energy, realistic approach, and kindness made a bad situation all better! We drove off in the new Lincoln happier than ever! I highly recommend this dealership! They are honest, professional, and display ethics I value! read more

I go here to get my vehicles serviced. I always leave happy. Friendly staff. Great customer service. The lobby is a vibe and they also have work stations set up with snacks. read more

Tom Roush Lincoln - Auto Repair Near Me - Fishers, Indiana

Lisa Affouri has to be the world's best sales rep. I was in and out in 90 minutes with an unbelievable deal. It was the simplest and most pain-free auto purchase in my life, and I'm 75 years old. I will add that Matthew, in Finance, was quick and clear on all my questions and very easy to deal with. I have already told a few folks how great you are and will continue to recommend Tom Roush Lincoln. 5 Stars Plus!!! read more

This is by far the Area's best service department. Very respectful, honest, and efficient. If you have a foreign or domestic vehicle, you can feel comfortable having the staff here take care of you. read more

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We called TOM ROUSH Lincoln car dealership in Fishers, IN, and talked to a salesman, Alan Schmalzried, who was very helpful. We initially wanted a 2024 Lincoln Nautilus. In order to hold the vehicle, which hadn't arrived yet, he said we would pay a $1,000 deposit to the dealership. He also told us that if we did not buy the car through his dealership, he would credit our card for $1,000 because it was refundable. It was going to be several weeks for that vehicle to arrive, so we decided on a 2023 Lincoln Aviator. He did have one, and we went to test drive it. He put the $1,000 deposit on that car. We drove from Louisville, KY, to the Tom Roush dealership to test drive it. We liked it and decided to buy that car. We told him that we would have the funds the following Friday to purchase the Aviator. At that point, Alan got his sales manager to talk to us. The sales manager, MATT KISTLER, told us if we did not buy the car today, they would not hold it for us until next Friday when we would have our funds ready. We did not understand why they would not hold the car for another week. We paid them the $1,000 refundable deposit to hold that car. Matt said we could finance the whole thing, and then next week, we could pay the car off. We did not want to do that. We left. After driving 2 hours back home, I called the president of the dealership, JEFF ROUSH and left a voicemail for him to call me. He has never returned the call. I am surprised that a Lincoln dealership would use this type of high-pressure tactics. We will never buy a car from this dealership. read more

Crew kicked it into high gear and got everything resolved! Thanks Matt great job team

Lack of communication while car sits in parking lot....I would call for updates and I would get the receptionist. According to her all she could do is transfer me. Every time she transferred me I received a voicemail. I left several voicemails with NO call backs. I had no clue how long or how much the service would be. Finally, I felt like my ONLY option was go the location to get an estimate or any kind of correspondence. I had my son drive me. When we arrived my car was sitting in the parking area. At this point I decided to pick up my car and NEVER go back again. I did NOT want to keep having to get a ride to the location just to get ANY form of update, estimate, etc.....I thought I would get good customer service and repair from this business. I was completely wrong. I will not recommend in this review and certainly not in any conversation I might have with anyone in the future read more

At first I was pretty happy with my salesman, David, as he was very knowledgeable with the vehicle and attentive to everything we needed. The Sales Manger was slightly insulting when he acted as I didn't know anything about vehicles. The Finance Manager was wonderful, he funny, sincere and to the point. He got out there as fast as he could. Now, 2 days after we purchased the vehicle, we had a very obnoxious noise coming from under the steering wheel after starting it. It sounded like a winding electric motor that wouldn't stop. First I do want to make sure I let you know that I did but it as is. I thought I was safe with dealing with a big name dealership. After a couple days of calling my salesman, he set me up with their service department. Their first attempt to schedule service for me was 6 weeks out. I advise them that I didn't just buy a vehicle from them to let it sit somewhere for 6 weeks. After looking a little harder they told me I could drop it there and they would get to in about a week. A day before they were suppose to work on it, I had a representative call me to give me an update. At that time I was impressed with their professionalism. They did tell me that the could not get it to replicate the noise that they heard on the video I sent them. They told me they would try the next day to see if they could get it to do it when it was first thing in the morning. That was about a week and half ago. I've call 3 days in a row now. Left messages with multiple people and have not received a call back. They have definitely lost my respect. I tried give constructive criticism here in efforts to help them improve on their service they are providing. Amendment: I had a GM contact me first thing this morning. He did take measures to dive into this and help me resolve the issues I was having. As a business owner myself, I understand that we can not control every situation to result in the initial outcome we want. However, the efforts he put forth to resolve this were greatly appreciated and as I would do myself. Thank you! read more

Great experience. Knowledgeable staff. Overall nice dealership with a comfortable ambiance

Took my mother's Vehicle in for warranty work in January. Still waiting for it to be returned. Called every day this week for an update. Can't even get a status update or a return phone cal. What atrocious customer service. read more

Tom Roush Lincoln is the best! I love the Lincoln vehicles and the service at the dealer! Thanks to the Roush team for my reliable vehicle and great service! read more

enjoyed the experience. knew I wanted the car, but they made it work, and made the purchase pretty painless, and I didn't know about all the extra benefits of Lincoln and that dealership going in. read more

I just had the best experience at this dealer with buying my new car. Everyone was friendly and not pushy like most salesman. They worked with me to make sure everything worked for me and I was confident with my purchase. I highly recommend them to anyone looking for a new vehicle! read more

I LOVE this dealer. I had a great experience purchasing my 2014 Lincoln MKX and I have had 3 service interactions with this dealership since then and every time the service dept has exceeded my expectations - and I think I have high expectations. They don't nickel and dime you like other dealers. I have decided I will never buy another brand of car or patronize another dealer going forward. Why would I? I am 100% + satisfied. read more

Our company bought 2019 Navigator L Black Label through this dealer and they promised us to change the wheel what we want because we wanted the cheaper wheel and we paid the wheel option. BUT this liar put wrong wheel which is Reserve TRIM wheel and lied us that they changed to the correct wheel. DONT DONT DEAL WITH THIS WORST WORST DEALER. read more

I have to give a 5 today. I thought there was an issue with the oxygen sensors on my car. Since it was time for an oil change i asked that they check out what was a suspected issue. When Jeremy said the car was ready and no problem with anything i was beyond delighted not just because i was keeping my money in my account but because he was honest. Many of us have to rely on the honesty of our service departments and i am beyond impressed that once again Tom Rousch delivered that type of quality service and honesty. Thank you so much. read more

Bought a 2018 Lincoln Navigator. I like the vehicle but the navigational system is awful. When you pay this much for a car you expect features like that to work. We cannot rely on it for long trips. We will turn it on but keep GPS from Google Maps running at the same time. Maps will take us in a different direction and when we pass the turn for the Lincoln system, the ETA actually gets better proving that the Lincoln system was wrong. The maps are also in big need of updating. We have complained more than once to the dealer and they have agreed but nothing gets done. read more