Typically, when you walk into a restaurant, you expect to get waited on within 10-15 mins of being seated, or sooner (for at least drink orders).
I was sat with my 3 children and waited at least 20+ mins before a server came to our table. Once approached, he apologized for the delay and thanked us for being patient. I advised I understood as it seemed a busy night. He said there was a new system and they were behind based on the fact many were having trouble with it. Having waited so long I placed the food order along with drinks (water).
After seeing 5 tables come in after us, order their meals, get served their food, pay & leave...about an hour of waiting had passed. He had not returned to our table ONCE, not even to refill the waters ordered. Another customer took notice of what was going on and advised the bar of the fact that we had been waiting (also mentioned the fact that I am pregnant-9 mths so I am "obviously" pregnant) to get their attention. A few mins later a different server came to our table and asked what we had ordered. I repeated the order and she went to check on it in the kitchen, didn't see her again afterwards. Not long after that, ANOTHER waitress came to our table to confirm our ticket order (was completely wrong-belonged to another table or was made up). She then advised she was going to "retake" our order and go in the kitchen to confirm they had it??? I advised because of the fact they'd never done anything with my order in the first place...I was going to leave instead because of the bad service. She looked at me, said she was sorry and started to clear the table before I could even stand up. Aside from the fact that I had been in the place for over an hour and half, with chips and water...I was dumbfounded by the non concern in the matter. I told her I couldn't believe how easily this passed by them all and asked to speak with the manager. She pointed to THE ORIGINAL MALE SERVER who came to our table ONCE!!! When I found out it was him, the owner, I felt disappointed in his way of running business. I could not believe as the business owner himself (his name is Pedro) he knew all that was going on from the beginning and took no concern in addressing the matter with his kitchen staff, or even coming to the table to offer his sincere apology for the mix-up!! To my surprise, when I told him how I felt and that I could not believe my family was treated by the owner in that matter after showing all the understanding to their busy night...he blamed it on his 2 other servers (made something up with them doing something to the order??) and his kitchen staff. He was taking no fault in the matter even though he was the one who took the initial order???
I have never written a review for any business but felt obligated to do so here because no other family should be treated in such an unsatisfactory manner by a business, let alone...the owner himself!! I can't rate the food since it never made to our table...but this, without doubt, was the WORST SERVICE ever! If I could give 0 stars...I would! read more