We were at Spencers and were interested in a water softener, house filtration system, and RO, so they recommended this company as their endorsed product. Seemed like a good enough product so we decided to go ahead and get it all set up. I did some comparison shopping with other providers in the Valley and Ameriflow's prices seemed in line (as well as their warranty, etc) so we got the appointment set up for 10-2pm on July 12th. About a week before I get a call from them asking if they can move the appointment to 7-11am and I said that I could not do that. A few days later I got a text message from them, again asking if they could change the appointment time to 7-11am and I replied that I could not do that. So on the morning of the 12th at 9am I'm driving to Avondale and I get a call from their tech, asking if I'm home because he's there for my 7-11am appointment. I told him that that wasn't my time frame and texted him a screenshot of my conversation with the company, so he said that he could come back around noon. He did, got the whole system set up, and was a super nice guy, but it's *REALLY* unfair for them to have that poor gentleman out driving in the 100° weather because of the office's scheduling error. Other than that I have no complaints at all and would definitely recommend this company- they just need to make sure their lines of communication are clear. But hey- it happens. read more

Art was my technician and showed up to install a reverse osmosis system. I was not home but my mom was and he did his instillation but had to disconnect the dish washer line to add the splitter for the ro unit to run from the same line as the supply for the dishwasher. Mind you we have never had an issue with the dishwasher prior to him showing up. After putting the splitter on to run both the dishwasher and RO unit he informs my mom the hose for the dishwasher is leaking. He does nothing to fix it, makes notes of it on his paperwork and leaves. I come home an hour later to a flooded cabinet under the sink which has spilled out onto the kitchen floor. Immediately call Ameriflow and notify them if the mess that has happened. The girl That answered the phone seemed like she didn't want to help at all and my call was more of an inconvenience....anyways she gets a hold of art and he calls me. He tries to tell me the hose just sprang a leak When In fact prior to him touching it it was not leaking one bit. It was leaking from the connector he messed with. He was almost arguing with me that it wasn't his problem.....but I insisted he was the only one to touch it and before him it was dry....after him my kitchen cabinet was flooded. Anyways long story short he sent Christian over to fix it. Christian was very professional and installed a hoseclamp on the hose where art failed to install one. Seriously what kind of technician messes with a hose, notices it has a leak, tells the homeowner after he was the only one to touch it, then leaves and does nothing to fix it. Long story short it's fixed now but only after several gallons of water leaked out in my kitchen. Art is very unprofessional and I would not recommend him to anyone for an install. If you get him request another technician. read more

I have owned several homes in Arizona. All of them needed an RO and water softener. Hands down, Ameriflow is the best! I won't use anyone else again. Highly recommend! read more

I bought a "Crystal Pure" Reverse Osmosis system at Lowe's and this is the company that shows up to install it. They are supposedly the same company as Crystal Pure according to Lowe's. If you are looking cross-eyed at the fact that i bought a Reverse Osmosis system because you don't know what the hell it is and are wondering if I'm caught up in the Texas UFO fever or something, it is just a water purification system that goes under your kitchen sink and can hook up to a tap on your sink and your refridgerator. I don't think I would know what the hell an RO system is if I hadn't grown up with one, but now I can't live without one. I'm not sure how so many people do. Their top-o-tha-line RO system cost 320, but came with a penny install special. It actually was a 20 dollar install special when I started the paper work at Lowe's, but while waiting for the Lowe's plumbing dude to finish the papers as a dozen people came up asking where light bulbs, garbage disposals, and paperweights were, the Crystal Pure rep called up and said it was now a penny install special. Everything comes up Mike! There was an extra 60 dollar charge for running a line to my refridgerator and and 8 dollar charge for an upgrade to a primo EURO FAUCET (I know you're jealous), but all in all it was a pretty good deal for an awesome RO system. Especially with the 250 dollar Lowe's gift card I got from my work. HOLLA! They were able to come the next weekend (although at 7 a.m.) to install it and did the whole setup in a little over an hour. The system itself is incredible, way better then your Mom's RO system. The water and ice cubes taste great (in that they have no taste at all), but the real test was with this sweet little water tester they gave me that tests total dissolved solids in water to PPM. Which leads me to my new favorite hobby, WATER TESTING. I know, I'm pretty exciting. Apparently the bare minimum for safe drinking water according to the EPA is 500 PPM. What does cenPho city tap water score??? A barely acceptable 440. Ouch. Screw plastic bags, I'd keep the kiddies away from running water. When the RO system was first cooking it was scoring a 130 as it was working out the kinks. But last time I tested, it was down to a 30. This is awesome compared to Costco bottled water which is a 40. Although the unquestioned king of water, in case you are keeping score at home, is Sparklets water from my work which scored a perfect 0. Congrats, ladies and gentlemen. read more

Ameriflow Water Systems - Water Purification Services Near Me - Mesa, Arizona

Arthur just finished up servicing my RO water system and water softener. He was polite , professional, and competent. Ameriflow always provides great service. read more

Good water softener and service Bought the Krystal Pure water softener at Lowes. The staff seem to be fans of the units compared to other manufacturers' products. Scheduling was easy and they arrived bright and early a few days later for the install. They secured the necessary permits, communicated well, offered to take the broken softener, explained operations clearly, and gave me the numbers for fast response if anything went wrong. Nothing did and everything passed Goodyear inspections cleanly when they came out. Warranty terms are very strong compared to the large manufacturers. You pay more for the device and less for the install, oddly enough. I haven't had to use the warranty service, so can't say if they do a good job on the post-installation support. read more

I bought my water system at Lowes 9/8/12. Their contractor, I'm guessing is Las Vegas Quality Water. WOW. THEY SHOULD CHANGE AND HIRE A REAL COMPANY. The technician who came, did not come prepared. When I went to Lowe's I let them know that I had a stainless steel sink. The technician's drill that he brought, did not go through my sink. It just turned bright red (from all the heat) and had metal shavings go every where. He had to call a co worker for parts and equipment. SO WE WAITED. AWKWARD. He left a complete mess underneath my cabinets... I'll attach pictures. Cables sprung up at me out of no where, and he left wood shavings all in my clean pots and pans. They say when it comes to change my yearly filter it will be "free"... We will see in a few months. KEEP IN MIND, THIS IS STILL UNDER WARRANTY. I haven't even had this a year, and I am noticing black particles in my ice, and seeing as how we did an ice run line as well, I called the company, and jumped through a few hoops. I told the technician about the black in my ice, and over the phone, he told me that it sounds like one of my tank's filters has ruptured..... I was told that a technician would call me in a few days to schedule a drop by. They called me a few days later from a number that only had four, YES, FOUR (4) digits. So I didn't answer, because, one I don't answer numbers I don't know, and especially an odd looking one. An associate left left a message, and for extreme personal reasons, I was not able to get back to them. Weeks later, we were in contact again. The woman that I dealt with was excessively rude, telling me that they would not be sending out a technician, because there was nothing "wrong" with my water..... even though it's the water that goes to my freezer. I told her about what THEIR technician had told me over the phone about a rupture. She told me that I need to have my freezer checked out. Refused to even send out a technician to CHECK. This has not happened before I got this system. KEEP IN MIND... STILL UNDER WARRANTY. I've paid HUNDREDS to have this installed. They'll get your money, and then treat you like garbage. NEVER using them AGAIN. A technician came out to change filters, and what do you know, NO MORE BLACK CRAP in our ice cubes. Cheap company that doesn't want to do anything extra. read more

Artur showed up right on time to change my filters and get our R/O system in good running order. Professional and got the job done quick. I highly recommend! read more

I purchased a water softener through Spencer's TV & Appliance and Ameri-Flow was their installer of choice. I became hesitant upon reading the other reviews, particularly about poor customer service. After dealing with them myself, I can verify the truth of those reviews. I placed my order for the softener through Spencer's on a Thursday and was told Ameri-Flow would contact me to schedule the install on Friday, or Tuesday at the latest. Come Wednesday, I still did not hear from Ameri-Flow and decided to call them myself. I call them, and the (less-than-friendly) woman who answered the phone had no idea what I was talking about. I call Spencer's and they re-send the order. Ameri-Flow then reaches out to schedule the install. However, I wanted them to actually LOOK at my house before just guessing on a quote, a service which they graciously charged $20 for. ... Okay, fine, no problem, and it turns out that I had a loop already so the previously quoted price of more than $400 decreased to $200. Great. HOWEVER, what the tech who looked at the property did not mention at the time was that I would have to pay an additional $300 for a drain line. I only learned about this drain line issue when the woman again contacted me to do the install and I confirmed the price. The woman, per usual, had no idea what any of that meant. She said someone would call me tomorrow to explain the technical aspects of it. And of course, no one did, and nor did they ever after waiting several days. Annoyed, I then contacted Spencer's, canceled my order, and got a full refund (thank you, Spencer's!). The best part of all of this is that this morning, despite me (1) having already received a full refund of my purchase price and (2) never actually setting up a day/time for any install, Ameri-Flow RANDOMLY shows up to my house this morning at 7:00 am to install the softener. I explained to the very confused installer the situation. Not only does Ameri-Flow waste the time of its customers, but it also wastes its own time too due to their own disorganization, which I suspect has to do with their less-than-competent office staff. If you have a choice, go with someone more reliable and who has their stuff together! Given how disorganized they were with all of this, I can't imagine how disorganized they would be if I had let them dig up 40 feet of my yard and cut my plumbing. Yikes--likely crisis averted. read more

I moved into my new home reached out to Ameriflow and they got me set up with a fast install date, the pricing was very reasonable, technicians were great with answering all my questions, and job clean yet again!! i definitely recommended read more

Ameriflow Water Systems - Water Purification Services Near Me - Mesa, Arizona

Horrible experience. Ameri-flow is a FRAUD. Stay away. Bad equipment, worse customer service.

We purchased our water softener and RO system from Spencers and Ameriflow were the folks who installed them. Had the RO system checked after a year and paid for new filters, back in October. The RO system started making a lot of noise recently, where it had always run silently before. Called and made an appointment to have it checked. We were given a window of when the Tech would be here, and he even called 20 minutes before he got here. Christian has just been and fixed the RO system. Turns out it's not a good idea to put food down the sink that doesn't have the waste disposal attached! A piece of food had become stuck in the drain hole and was reducing the water flow and also meant the water wasn't just flowing smoothly down the side of the pipe as it had before. It's all fixed now, at no charge. Thanks, Ameriflow! Excellent customer service! read more

Working with Manager to resolve my refrigerator water filter connection problems. He SEEMS to care. Can't report anything until resolution, but customer service is important to me! read more

I would like to recognize Jesse for his 21+yrs as an invaluable resource to Home owners looking to learn how to maintain and repair their own water softener systems. Jesse helped me with my 2 yr old KS64 was not pulling in sodium from my brine tank. I received replacement parts for my brine & gear motor. After receiving quotes of 450 to 1200 from different local vendors, It motivated me to try the replacement install myself. My system is now working after some additional setting change recommendations. Hope when Jesse retires, there are at least two more in the company who can continue to provide the knowledge Jesse has. Thank you Jesse!!! read more

I bought an Ameriflow Water Softener several years ago. When they came to install it, they said the water pressure a little too high, and asked to also install a pressure regulator. I agreed and have been using the system for about 5 years. Several days ago I noticed my faucets didn't have pressure and when I took off the aerator screen there were resin beads in it. When I called Ameriflow to report the resin bag failure, they told me that the pressure regulators only last 3 years, and since it has been 5, it had likely failed, and the pressure had damaged the resin bag and shot resin beads all over my plumbing. They also informed me that to replace the bag would be $299, also, the valve on the unit is no longer made, and would have to be replaced too for $399. Plus, they'd charge $70 per faucet / valve to clean out the rest of my pipes of resin beads. So I need to spend $700+ to replace the broken parts or $1050 to get a whole new unit. Bottom line, they knew the pressure valve wouldn't last, and made no effort to educate me. Replacing this simple part once every 3 years would have saved me thousands, but now it's too late. Their system knew exactly when my unit was installed, when the pressure valve was installed and a simple 3 year reminder, or education the customer would have gone a long way. read more

Bought a 64k grain unit from Ameriflow with Enviroguard ended up paying $200 more than what my friend paid last week for getting exact same system purchased through Spencer's (supplied and installed through Ameriflow). Talked to the manager, Tim, at Ameriflow and he couldn't do anything to match the price read more

I would like to thank Nick and Jessie at AmeriFlow, without their help and guidance I would not have been able to service my 14 year old KS15HE water softener. I was not sure about working on my own water softener, they seem fairly complicated. After talking with Nick and then Jessie it became clear that the restoration of my unit was a thing I could do. we discussed what parts I would need and they took the time to walk it through the company, having it shipped out within a couple of days. I replaced the resin, out flow tube and basket, flapper valves, ball valves. while I had it apart I cleaned 14 years of use off of the control head. As I said, I was very intimidated but Nick was very informative and helpful with instruction, when I had a question. I believe this is a process that anyone could do. My city water has a hardness figure of 250, the softener was putty out water that had a number at 100 and after the rebuild the hardness number is 0, that is right, 0. the whole thing would not have been possible without the professional help of Nick and his lead trainer Jessie. Now our skin feels soft and silky, it took 2 days to run the old water our of our 75 gallon hot water heater. Thank you very much for all the help. Keith Glaze read more

Ameriflow Water Systems - 14 year old KS15HE to be rebuilt - Water Purification Services Near Me - Mesa, Arizona

Recently, I purchased a new home that came with a water softener, and a reverse osmosis, but I wasn't quite sure the last time it had been serviced. I quickly set up an appointment with customer service, for a technician to come out and service my units. I found the company to be extremely professional. Customer service was friendly, and the price quoted was just what I paid. The technicians arrived on time, they were clean cut and professional. They assisted me by doing a courtesy water softener check while they were out here to install an ice line run from my reverse osmosis to my refrigerator. The job was done beautifully, as my ice line can't be seen at all, and they had to go clear to the other side of my kitchen. While the technicians, were there I asked if they could install a garbage disposal for me. They did happily, and it didn't take them long at all for a small additional fee. I will be using Ameriflow Water in the future for all my water needs. I did learn that they do plumbing, dryer vent cleanings, reverse osmosis filter changes and repairs, along with water softener installations and repair. Their pricing is very reasonable. Thank you Ameriflow Water for helping me with my home water needs. I now have soft water, and awesome drinking water. read more

Wish there was a zero stars or Neg stats. To be told that an appt was made for a start up of their equipment and appt confirmed then have the tech show up 3 hours early while we are still at work is absolutely absurd. The person I spoke to was rude and condescending. Do not use this company. There are so many more upstanding companies out there. Be forewarned !!!! read more

Artur with Ameriflow came out to service our water softener today. I am very happy with the service he provided. From the beginning, our calls were returned promptly, Artur called prior to arrival, and he was right on schedule. It says A LOT about a company that has respect for your time. Artur was patient, and very helpful to ensure we were treating the issues we were having with our water softener. He did not pressure us to buy anything extra. He was 100% professional and got the job done in a timely manner. I would highly recommend AmeriFlow! read more

I purchased a water heater and it was installed by then two years later it stoped heating I called they told me to contact the manufacturer and have them send me the part then they will install it when I asked if this was their normal procedure the lady said yes and was quite rude I received the part called them it took them 5 days to install it. they were real nice on the installation but service there is none. most of the reviews dont mention service because they don't need it but when they do try and get it I had my daughter call them with the same problem but not under warranty they said we can come out this pm. it appears they want to sell but not service what they sell read more

I can't say enough good things about these guys! They were responsive to our needs and did an excellent job with the installation of a water softener. read more

Sooo, I needed a kitchen sink faucet replaced. I called Ameriflow Water for help. A tech was able to call me and troubleshoot. They are very reasonably priced for this type of plumbing work and had appointments available the next day. Highly recommend!!! read more

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Worst of the worst. Have an R/O system that was installed in 2009. Our house is a resale and we noticed that the system was needing service. We called and made an appointment. Ameriflow knew who I was even though i did not buy the system from them so you know they knew right then and there how old the system in my home was. Technician came out yesterday and upon inspecting it told us that this was the last time that they would work on our system because the age. When he went to remove part of the hardware, it broke and water shot out everywhere. He did not do this on purpose, it was because the system was so old. Now we needed a new one. We said go ahead and install. He says that he can't today because he does not have one. The earliest he could get it done would be next Wednesday. So we can be 6 days without drinking water. That answer did not sit well with me. I declined and he was on his way. I called today and spoke to the office and the office informed me that the person who booked my apt. should have told me that the system I had was old and needed to be replaced. She failed to do her job and now the snowball begins to roll. They still offer nothing but an empty sorry about that and we can help if you want. No nothing. Find another company that wants to do the job right first. read more

These are the rudest people I have ever dealt with! They are unreliable and incompetent! They will not get back to you or confirm any appointments and you can forget about getting an estimate of what time they will be on their way to your home!! read more

Had service on old soft water system and r/o for home purchasing at the end of June the servicer was on time answered all my questions and serviced unit as asked. He also gave me ideas on how to service, clean and set up both units for future service. Thanks for the prompt service and information. I know feel ok about using the system as installed thanks Gene read more

Quality products - RO system was installed professionally and quickly. Easy scheduling. Loved that there was a person who answered the phone, Not an automated system read more

We recently moved into our new home and decided we needed an evaluation of our water systems. Based on a neighbor recommendation we decided to hire Ameriflow. We did and the result was excellent. Their rep Geoff was on time, professional, and courteous. He took the time to answer my plethora of questions about our system and general water production. We couldn't have made a better choice! read more

Moved into a newly built home, only to start receiving a $500 bill from this company I have never done business with. The kicker: the sent me to collections and now it's on my credit report. I have no idea if my builder contracted with them but I never have. What a scam. read more

Incredible service from start to finish. After a week of dealing with a disreputable plumbing company, Ameriflow clearly explained what was necessary to replace our water heater. They saved us hundreds of dollars and the technicians were amazing. read more

Two stars only because the customer service and installers are good. Unfortunately, the water softener is a total piece of junk. It was bought at Lowes, and installed and serviced by ameriflow. Beware the warranty does not include an $85 " service charge " anytime warranty service needs to be done. I had to pay this charge four times on a $1000 system. In the two years I've had this system it has never worked properly. Just had service out again, so hopefully it will work the way it is supposed to. read more

I've been having a hard time finding someone to service my particular unit, and although ameriflow could not do it Thomas took his time to send me in the right direction! Thank you!!! read more

our solar hot water system is only 41/2 years old. It is not doing it's job. Our gas bill has tripled and the water not as hot as it should be. We were told it's warranted for 10 years when we bought it. We called to set up an appointment but was told it was not covered. We had to pay for a service call (99.00) and parts were only covered for two years. now we have panels on our roof that just sit there. We will be looking to remove the panels and replace the system. WOA stay clear of this system. steve davis read more

First class customer service. Mr. Francia went above and beyond. Our system is 2 years old and began flowing nonstop. I'm familiar with plumbing but water softner systems. I was quickly brought up to speed on how the system operates, and then he began to help me find the issue. With use of photos of equipment through text messages the issue was quickly located. Now parts are enroute ro me under warranty. Absolutely impressed with customer service and help from out of state and after normal business hours. Human kindness does exist. The owner should be proud of those employed here! read more

We recently had our annual reverse osmosis system and water softener systems undergo their annual maintenance fee checks. We always use AmeriFlow. Having used them for years, we are MOST happy with them. This year, our tech was Kevin N. WOW ! Kevin N. Blew us away. He was SO courteous and professional. He was masked, introduced himself clearly and explained what he was going to do. He did his job and told me he was finished. As I processed payment, he talked with me about the book I was reading and shared conversation on his reading interests. We had a delightful (if short) literary conversation. He thanked me for using AmeriFlow and wished me happy and healthy holidays. What a delightful young man! We shall remain loyal customers! Great job completed by a reliable company with outstanding techs and office staff! BRAVO !!! read more

Since my review, Ameriflow has reached out to me and apologized. We also worked out a possible solution to the problem, which was all I was looking for, and hopefully it will help the situation. I have been a customer of Ameriflow for over 6 years. We purchased our R?O system and our whole house water softener through then. They have serviced my R/O unit every year except this one. I guess for the Covid problem. To get to the problem, I have been having problems with our water. Over an extended time we have been getting soap scum buildup, water spotting and a mineral deposit around the water line in our toilets. Called for an appointment and we did get one. There was nothing mentioned about the service call charges. When the technician arrived he checked the softness of the water coming into the house and said it was fine. He then checked the outside water and said it was hard. He had no idea of what was causing our problems and did not offer to check what minerals were in the soft water that was causing our problems. He made no suggestions at all of what we might need to do. He did a run through the cycles of the softener and said it was perfect. He then called his office and let them know they did not quote me a price. He then told me it would be $85.00 for the service call. I was not happy paying that much and getting no information of what our problem was and what could be done to correct it. Now I have to get another company to check the problem and probably will buy a new unit that actually does what it is supposed to do. read more

Cristian Rodríguez was punctual, expert in his trade, professional, and personable. Thank you, Cristian, for alleviating one problem for us. Thank , Nanci Yanes read more

Wanted to amend my review of Ameriflow - particularly to the issue of my water softener having issues that began immediately after they serviced the unit. I spoke with Ameriflow staff who set up an appointment to troubleshoot and repair. They came out, figured out the issue and fixed it within 90 minutes. All in all, I couldn't have asked for a better response from a company. I really appreciate that they took ownership of the issue and proactively saw it through to resolution. I admit I wasn't initially a fan, but they've definitely changed my mind in the way they stepped up and took care of the situation. MANY thanks! read more

I bought a faucet at Lowes and they set me up with Ameriflow for installation. First, it took Ameriflow the full 48 hours to call me for an appointment. Then I had to wait over 2 weeks to get installed due to their limited times. I was told the appointment was set but got no email or text confirmation that most places send. Then of course finally the day the install rolls around and they don't show. No call no nothing. I had to call them 4 times to get an answer as to what happened! They kept asking for my address, putting me on hold then I'd get disconnected. The fourth time I was finally informed I got lost in their system and they totally missed the appointment. No offer to get me the same day. Great. Two weeks wasted. At that point I felt was not professional and didn't want to re-schedule. My time was not valued. I told Lowes to find a different company for me. read more

Ameriflow installed my original water softener 4 years ago. I never had an issue whatsoever and was very happy with my purchase. I started smelling a musty odor from water and did some research to find out water softeners need to be sanitized periodically! I never had service on the water softener before so called Ameriflow. The customer service person (Nicole) was totally amazing! She spent ample time on the phone with me explaining the water softener process and how it works. The technician, came on time, explained a few things about the system, sanitized it, added salt and got it up and working. Musty smell is gone and I have soft water again! I highly recommend this company on all levels: professionalism, pricing, knowledge and customer service. read more