I read some of the reviews about this company , after calling them to help when our AC went out today . First of all I received a phone call back from their office less than an hour after our warranty company notified them of our issue . They told me someone would be here between 10am and 2pm , they arrived about 10:20am and had our AC disaster fixed and running after about 10 minutes . I understand on days like these of 110+degrees can make us grumpy and think that all these companies are just sitting back and taking their time , when in fact many many people have AC issues during the summer , these guys are on the go from the time they get to work . I appreciate the workmanship, detail and knowledge of the two gentlemen who made my day so much cooler . This company is a class act , so if your AC is acting up , call these guys . I guarantee you won't find a better service . read more

NOT I WOULD NOT RECOMMEND! IF I COULD REVIEW WITH ZERO I WOULD. In April 2024 I needed my air conditioner serviced this year. After calling three times and never received a call back I called another company. Americas Pride called back days later. I needed it to be fixed when I called. They installed a furnace in 2016 and I have the Registered Standard Coverage. On 11/5/2024 my furnace was not working. I called Americas Pride and left a message. Did not hear back, sent an email on 11/5 and no response. I told them we have not heat and my husband has health issues, and the cold bothers him. I paid for the furnace and the covered parts which do not do me not good. NO RESPONSE BY PHONE OR EMAIL. 11/6/2024 I called several times and left a messages and emailed again. NO RESPONSE VIA PHONE OR EMAIL. I have all printed correspondence of my emails and response from their website "Thanks for contacting us! We will get in touch with you shortly". Finally, on 11/7/2024 I had to call another company. They came right and fixed the problem with the furnace. read more

Do not ever use this company! Won't return phone calls. They installed our new hvac unit through our warranty company. When it finally rained here, water was seeping through the intake vent. Tried multiple times contacting them to please come and fix the issue. Even the home warranty tried. Got ZERO response. Terrible business ethics and horrible customer service. Im surprised they are even practicing and that warranty companies are referring them. Shame on me for not looking into them but you'd think the home warranty did their homework. I guess not. read more

We thought we could put our trust in America's Pride and did for a number of years. Then, we found out our trust was misplaced. We purchased a new air handler and installation through this company in March and thought we were all set for the summer. Then, in July when we were not getting cool air we called America's Pride. First issue, we were told they couldn't help us, as they only worked via One Guard home warranty company in the summer and we were no longer contracted with One Guard. (In March, we paid American's Pride $4435 beyond the small amount covered by One Guard.) Just as well, as we found out when we hired a different AC company there were numerous issues. First, the compressor had too much refrigerant (yes, this is a real thing), then we found out after some of the refrigerant was drained out, that it was tainted, likely at install when the refrigerant was mixed with nitrogen improperly. Next, when the new AC tech went up to the air handler in the attic, he took photos and showed us that the new unit had not really been installed properly. (The photos also showed a mess that was left behind in the attic.) America's Pride preference for installation of the air handler had been to improvise and use a lot of tape, rather than take the time to get the correct parts, like the correct straps for the unit. The valve on the new air handler also needed to be replaced. Bottom line, we had to shell out an additional $2800 for someone else to fix the mess America's Pride made. Money that we should not have had to pay. Frustrating and extremely disappointing to say the least. read more

My home warranty company had this company out over the summer to fix my AC problem. They sent a man named, Darrell. He was arrogant stating, "I have a masters in air-conditioning so I know what I am doing." He clearly did not know what he was doing. It took him 2 visits to our house and all he did in those visits was install a fan motor. The problem continued and I had to get my warranty to sent another company to fix Darrell's problem. He had the fan installed upside down. A 5 minute fix from another company and the AC worked great the rest of the summer. Now, it is winter. I ran my heater on Saturday. During the night it started running cold and we woke up to 51 degrees inside. The warranty sent me Darrell, again. I didn't recognize him at first. He told me my unit had an intermittent short and until it showed itself he could not do anything because my unit was working fine. I had told him that in the day it heated but at night it did not work right. He ignored me on that, and left. My warranty sent another company for a 2nd opinion. That man spotted the problem. The fan wire, the same one Darrell had to remove to change the fan motor, was in the wrong spot. It needed to be on the defrost board. Problem solved, but not by America's Pride. I can't speak for all their work they do, but having someone like Darrell who caused a problem which I had to pay to get resolved is not a sign of a good company. They claim to be there for veterans. I am a Navy Veteran and I did not feel respected by the man nor did they give me good service. Both times I had to lose two days work to get the air and heating fixed right. read more

Excellent service, Americas pride is competent and honest with fair pricing. No upselling or unnecessary warranties. Locally owned with great team. I highly recommend! read more

America's Pride came out to repair my AC unit through a home warranty claim. Incredible service, very friendly and knowledge. Identified the issue with 10 minutes, worked seamlessly with my home warranty company and replaced my motor in the unit shortly after. Kept their promise of the date they fixed it even though they couldn't come until night. Could not recommend more. read more

My warranty sent this company to repair my ac system, Jason diagnosed that the air handler is leaking, they can't fix the leaking air handler problem, and suggested that the air handler needs to replace, and need some "necessary " modification and charge me a huge amount of $3295 out of pocket fees that the warranty company Doesn't covers. Don't trust this company, An unreliable compan. Supply mod $550 Return mod $550 Drain pan $350 Copper mod $250 Drain mod $250 Electrical $250 recovery and disposal $250 13lbs 407c $845 Total: $3295 Optional modifications for access Drywall mod $395 Tech may need to make access in attic to move equipment. read more

I went through my home warranty for what turned out to be a messy wiring issue on one of my roof units. Jason from America's Pride had come out previously for a fall system check and I requested the company over others they wanted to send. I am really happy I did. Jason went above and beyond to solve the issue that a previous company had missed completely. I will definitely stick with this company. Hopefully all their people are as competent and professional as Jason. read more

If I could give 0 stars I would. Our warranty company sent these guys to us. A/C was down again the next day. No one at APC answered our calls so the warranty company sent a different company (Collins) to actually FIX the unit. New company showed me the broken parts and said APC never looked inside the compressor unit, or ignored the broken part. New company (Collins) fixed it in 10 minutes. It's been running great ever since. read more

I was driving and was hit by debris that flew out of one of their trucks, a BIG pallet jack. I was able to follow the truck and signal to pull over the two guys in the truck were very apologetic and realized that one of the straps had broken and that's how the pallet and other things came flying off. They were really nice and gave me a business card and told me to call their boss for the damages on my car, guess what I have left THREE messages so far and no call back! How ridiculous is this! read more

What a FIRST RATE company! They are professional, responsive and fair in what they charge. I'll be referring everyone to this company for air conditioning and heating! Big "shout out" to Don! What a friendly, professional and awesome technician read more

This company is amazing and Jason is awesome! We have 3 units that are original to our house (1987 ) and because home warranty just keeps making repair after to them I have requested each time that America's Pride is the company they send out. They are on time, professional, and get the repair done properly. We have had other companies just put a band-aide on things. read more

I am trying to get new ac units installed and they keep giving me bull on my appointment install. There is no response to any calls or any confirmation of appointments at anytime read more

If I could give this place zero stars I would... Old Republic dispatched this company to my home at the end of June because my air went out. It took almost a week to get it back up and running- in the meantime, I paid for hotels and dog kennels just to survive. Then the air wasn't completely fixed correctly and another call had to be made which they claimed was a "new" issue. A new issue means another service fee for me! Then that issue was never completely fixed and they cancelled my service call even though I called and told them I need them back out there. Now here I am in August and my air is out again!!! This company is worthless! They never return calls- ever!!! Horrible customer service. I had Old Republic reassign the service call! Never use these guys! read more

Would leave 0 stars if possible. 3 voicemails about getting a pre-season tune-up through home warranty. 2 months of waiting and no call back. Useless read more

Great service with a quick response! They had extremely reasonable prices. We loved everything they did and 10/10 recommended. Definitely will be using them again if needed read more

I was very concerned when the home warranty company assigned this business because they had so many one star reviews here. But, after looking closely, most of the one-star reviews had a connection to the home warranty company. Tell you the truth, I hate OneGuard as much as anyone else. (You can't find a worse business anywhere). But putting Americas Pride down as one star for a OneGuard issue is assigning blame to the wrong company. In my experience, Americas Pride was very responsive and professional (with one exception, mentioned later in my review). They were the fastest service company to ever call me back after a referral from OneGuard. Jason told me he'd be out on Tuesday in the morning sometime, and at 8 AM he was standing at my front door. He had another technician with him, and the two fellows were polite and professional. He almost immediately identified the problem -- a bad condenser on the outside unit. While his price on a part like this is outa sight (in comparison to what I'd pay on eBay or Appliance Parts), it's not uncommon in the HVAC business to rack up a very high retail price on parts. They replaced that part and then went the extra mile, even after the cool air was blowing out of the formerly broken unit, to go into my attic (on a 100 degree morning) and check out the air handlers and their installation. He made a couple of suggestions to me there, which I can take care of later. The guys were in and out of our home, with repair completed, in just under an hour. We were very impressed and we'll call them again. The only issue I would have, perhaps knocking this down to a 4.5 star review if that were possible, is that the guys don't use the little booties like other companies when they come in your home. We're kind of fussy about our flooring and would have appreciated that extra step. All in all, this company is not worthy of so many one-star reviews that have more to do with the el-cheapo insurance company, OneGuard. They are a 4 or 5 star business and should be treated like one. My serviceman was Jason himself, and I am not sure how others in their employ perform. read more

My AC went out in the middle of summer with two toddlers at home while I was on deployment. Had America's Pride come out several times because that is who my home warranty was contracted with. AC worked for a week or so and continued to blow warm air after that. I have an 1800 sq ft home with one AC unit so I didn't think it'd be that complicated to figure out and fix. I'm home now and AC still does not work, the inside of my house is 95 degrees and I'm having to take my two young children to stay with family. I'm very disappointed because I expected a lot more from an American company and a lot more pride in their work. I'm sure there are some customers with good experiences out there but this was mine. read more

Simple tuneup on a not so old unit but the technician (Travis) was on time, friendly, and professional. Took the job seriously....even though there was not much to it and gave recommendations to ensure continued optimal operation of our unit. Thank you! read more

Horrible customer service! They blame the customer for their lack of properly stocked trucks, their poor scheduling and for not showing up when they say they are going to. Not to mention they don't answer their phone or return phone messages and give you the run around when you do talk to someone. Very unprofessional and I would not recommend! read more

I had worked with these guys (especially Jason) in the past for ac issues and this time the service was exceptionally great. He came and checked the issue which was reported by home inspection by the buyer and after checking he informed that all is working good and he also didn't wanted to charge me since there was no issues found not even the service fee. If there is any ac issue in future. I will definitely call Jason without any hesitation. read more

12-28-2018 We have One Guard as a warranty service for our home. We had no heat and needed help ASAP. The serviceman Darrell and his assistant Manny, from America's pride cooling & heating arrived yesterday promptly. Darrell was very quick to figure out we needed a new motor on our heat pump & when I mentioned to him we also had heater leaking out water on various occasions in the recent past, he suggested heater needed a air gap pipe. So today they arrived again promptly & Darrell replaced the new motor & also attached an air gap pipe. Also he cleaned & vacuumed around the unit. which we have never seen other service companies do before. Both servicemen were very courteous & very professional. read more

Our home warranty company sent America's Pride out to take care of our AC problem. Both Manny & Kyle were very professional and through in finding the problem. They were here on a Friday and by Monday the company had the parts ordered and fixed the problem. Both techs Manny & Kyle were polite, knowledgeable, worked efficiently, and cleaned up when they were done in my attic. I would highly recommend them. read more

I had a great experience with America's pride! They came at the time expected and My air conditioner was serviced at the price expected, and it's been working great ever since! Super happy with the great service we received! read more

I recommend America's Pride to anyone needing prompt, professional service. Our experience was nothing short of outstanding. The office assistant was friendly and responded promptly to my call for service. Derek was not immediately available but he sent out a very capable employee the very same day. The problem was fixed before I returned home from work. Simply excellent! Thank you. ~Debbie V. in Peoria, Arizona read more

Our technician Mikey was great! He was punctual, courteous and very professional! He explained everything in laymen terms before any work was done. He was focused on my AC and not rushing through it in order to get to the next job which is rare these days! I will without a doubt request Mikey for any and ALL my HVAC needs! Do not hesitate to call America's Pride Cooling and Heating AZ and ask for Mikey!! read more

The HVAC tech that came to my brothers house installed a condenser fan motor and never checked the rotation. It was spinning backwards so the cooling still wasn't working correctly. Another company came out and switched the wires so it worked correctly. But now that it's winter and he needed heat something was not working and my brother called the home warranty and they sent the same guy out. He said that there was an intermittent short but that everything is ok now. Guess what the heat still didn't work. So my brother called the home warranty company and they sent a different company out and they found that this companies tech had installed the fan wire wrong and they put the fan wire on the defrost board correctly. So basically this one HVAC tech made multiple problems with his lack of knowledge. He didn't even know how to troubleshoot a defrost board or he would have found his mistake. I am writing this review because I am an HVAC technician and guys like this make all of us look bad. read more

Americas Pride - Peoria, AZ. Spent a ton of money having service work done, new coil, etc. so I made sure to ask about the warranty, yes of course they said!! So, less than 2 months later, upper condensate drain running, air blowing barely cool and a huge bill because it's running all the time since it's not adequately cooling. We've called and called and called, they don't answer their phone and they don't return calls, at least not the ones that need them to come back. Finally had to give up and contact another company, I will have to pay what should have been covered by Americas Pride - sorry, I don't get the "pride" in their name and obviously don't recommend this company at all!!!! read more

Technician did a very poor job evaluating the problem. Never checked to see if the system was cooling properly. At 4:00 , he told me he had another call to make. Tried to say the problem was related to other issues just to get out of doing a proper service. I challenged him and found a problem with the compressor. Gave an inaccurate report to the warranty company. If you need warranty service, I would not let them send this company out to your home. Terrible waste of time and money. I would absolutely not recommend. read more

Great experience with America's Pride. Office called to let me know service guy was running late and as soon as he was on the way he set me a link to allow me to see his progress through traffic. He quickly discovered problem and had us up and running in about 45 minutes. Reasonable cost too. read more

Don from America's Pride Heating & Cooling did an excellent job and provides excellent customer service. Our AC went out on Friday afternoon so we put in a request with OneGuard for service. I received a call from OneGuard within 15 minutes and 30 minutes later received a call from Don. He showed up on Saturday in order to fix the issue. Unfortunately the coolant he used did not perform as expected and we discovered the issue was due to leaks in our attic so he had to return. He was awesome at maintaining contact with us until it was fully resolved. We are so grateful to have our a/c running again. Thank you! read more

I highly recommend America's Pride Heating & Cooling. They are extremely efficient and were at my house in less than 24 hours from the time of my call. There pricing is very fair. I couldn't be happier. Karen R. read more

Probably the worst HVAC service I have used. All the staff is amazing - in the office and the technicians - but responsiveness is absolutely the worst I have ever experienced. I had an AC issue and the home warranty company referred America's pride. The first visit was easy to schedule. Then crickets - two weeks later I called and they sent someone out the next day to install the parts. Two weeks and 5 calls before they even scheduled the install. So they finally showed up and did the install. Never diagnosed the underlying issue, so had to call them back. Takes a week to schedule and they finally showed up only to need a part. Two weeks later, without a word in response to my voicemails nor answering the phone attempts, all of a sudden my parts just arrived the time I actually got a rep on the phone. Issue was fixed, but they have a process issue that lets their amazing staff down. Everyone I talked to was excellent, but they weren't able to deliver a reasonable level of service. I get that it isn't possible to stock every part under the sun. BUT it is possible to have a bit of process to actually get the part and schedule the follow-up. My second issue is that they are terrible about answering the phone as others have mentioned. it takes 3-4 dials before someone even answers (and this was in the AZ winter!!!!, I can only imagine in the summer). It shouldn't take 5+ weeks and 4 visits to fix a furnace. read more

The owner and a coworker arrived on time and were very friendly. They conducted their work thoroughly and explained the process along the way. After having to access the attic to check the pan I noticed that they made sure that they cleaned up the floor from the debris that had come down from the attic. I would definitely recommend this company to others. read more

Rob came out to diagnose my problem and determined right away what the problem was. They ordered the necessary parts and Christian and Manny came out the next day to complete the repair. They were on time for each appt, used an excellent communication system to let me know when they were on their way and all of the technicians were clean, friendly, and made customer service a priority. I would highly recommend America's Pride to anybody in need of HVAC service or repair. read more

This has gotta be one of the best companies in the industry. The camaraderie is unmatched. With a combination of hard work and talent the crews get the job done in a quick timely manner. Since I've been with the company nobody has been mistreated. The owner, Derrick would sacrifice a lot for his guys. He is understanding and is willing to take necessary risks to further the company and those working for him. Set a team goal and everyone helps work towards it. Veteran owned and operated, I put complete trust in every one of these guys. Don't miss out on a great opportunity, go America's Pride. read more

I would absolutely not recommend. The service guy came twice to my house and could not determine what the problem was. I tried to contact them a third time to come back out. Over the course of 2 days I left two messages and called several times but no one ever returned my calls. I contacted my home warranty company to find out how to proceed and they said someone from Americas Pride would call me back right away to schedule. Still never heard from them. As a result we ended up with a different AC company who came out the following day and quickly diagnosed the problem. I have never written a review of a company but was so unhappy with our experience I wanted to make sure that other people were aware of our problems. read more

I recommend America's Pride. My AC went out on Saturday during extremely high August summer temperatures (110-115 degrees). My house heated up to 94 degrees without AC. I had to relocate temporarily with 2 dogs and a bird and was desperate to get the AC going again. I called my warranty company and they scheduled America's Pride to come out the following day on a Sunday. The technician was on time and professional. The issue was diagnosed within an hour. I was provided with options, but not high pressured to go with any one decision as that was my choice. I had a 30 year old AC unit and opted for a new system. America's Pride worked with my home warranty company to get me a fair deal on the upgrade. Two days later on Tuesday, two technicians came to my house and spent an entire day installing a new system to get me up and running. The technicians were on time, professional, cleaned up afterward, hauled everything away, explained things I needed to know about the new system and thermostat, went over the warranty with me, and just did a great job! read more

I used American Pride about 6 weeks ago. I called them late on a Friday afternoon and they still came out to my house the evening. They diagnosed the issue, found and fixed a wiring issue from the previous repair guy and found a new motor. They came out Saturday morning and replaced the motor and squirrel cage. No extra they did not charge me a Saturday service fee like some others do. They gave me a great price and were very friendly and honest. the AC is still blowing cool and working great. read more