Contrary to a few unhappy reviews, the family-owned and run American Septic Service gave us a 5-star experience. It was our first time utilizing their services. The office phone was answered as soon as we called, the appointment was scheduled immediately, and the pump truck operator showed up on time, completed his job efficiently, and even gave us a customer discount. We will be calling them again next time. And happily supporting the local businesses always feels like a little bonus. read more

American Septic Service - What a beautiful setting for a septic tank riser - Septic Services Near Me

Great experience with American septic- we used them before for pumping and had an issue with an alarm. The owner Kevin came out and spent time investigating and was so professional- found was just some corrosion on septic alarm. Customer for as long as we live here and they are great! +1 (303) 882-1986 They are in Franktown and service all of Douglas county and beyond. read more

Let me start by saying we had a great experience with American Septic! The guy that came to pump our tank was extremely friendly and respectful of the property. We have used this company for over 10 years now and they have never given us a reason to look elsewhere for the services they provide. Thank you guys for another great experience. I recommend them to anyone in the area! read more

I am very happy with the service provided. The technician, Brighton was great. He showed up on time and was very concisions. I will definitely use them again. read more

The invoice exceeded the quote by $112 with no explanation. When I initially called ahead for a quote and to schedule to have our septic tank pumped, I was quoted $450 and scheduled the appointment. I was not home the day of service and when I returned, I learned that we were charged $562.50 with no explanation. Upon calling to inquire, the same lady who quoted $450 then argued that it was only an estimate and that she had explained the actual price would depend on the number of gallons pumped. When I assured her that she had not explained it as an "estimate" or that it would depend on number of gallons she handed the phone to her "manager". Neither of them told me how many gallons were pumped or what the price per gallon is. Nor does the invoice reflect either the number of gallons or the price per gallon. Perhaps the "quote" was an innocent mistake. But failure to even explain the higher charge or even how it was computed is at best a poor business practice. I won't be using this company again. read more

We had American Septic out to conduct an inspection on a house we were considering buying. They arrived on time and were very professional. It was a positive experience and we would use them again in the future! read more

This company sent an 18 year old kid to pump 4 septic tanks. He said he took 1250 gallons out of tank 1. It only holds 1000 gal max. The other 3 were not touched. They charged $475. A week later the tank flooded and short rd out the sump pump costing $1200 to replace. Today, another company is here to again pump all 4 tanks, which is what we paid American septic to do. Use American septic at yor own risk. They were a disaster for us. read more

Excellent!! American Septic is the only company I'll ever use for my septic needs. The customer service was great!! Really fair in prices and great people to work with! I would recommend them to anybody! read more

Friendly but not prompt and difficult to get a hold of...follow through isn't a strength. We had problems and all we could get from them was that "your system has failed". That was it - no reason no offer to test...nothing. We are searching for another company to use in the future. read more

We have had our septic system pumped 3 times. This company charged the most of any and indicated they pumped 250 more gallons then our tank holds. When I called to asked about the charge they told me that their trucks gauges are accurate and that it could be reading the back flow they get, sometimes up to 1000 gallons. I felt like I was being told a load of BS. With so many company's to choose from there is no reason to use this one. read more

Great, honest, family business. Two years ago Kevin pumped out our tanks and said they'd check on them for free at any time. Today we called them (on a Friday morning before a holiday weekend) and they came right over to replace our pump, which failed just over warranty (isn't it always that way?). Zach (Kevin's son) was very knowledgeable, courteous, and helpful, and improved several aspects of our installation while he was at it. We've had work done by a few other services and our experience was not the best - to put it mildly. Now that we've found American Septic we will never have anyone else work on our system! read more

This company is a joke! DO NOT USE! Been getting the run around for over a month! Trying to get work completed for use permit in time for closing. They don't show for appointments, they don't call, they don't return calls as promised! Was actually told by receptionist to use a different company if I wasn't happy about all the trouble. Was told after the second time they didn't show for an appointment, (I had to call to find out why) that the locate wasn't done. She told me it was scheduled but when I called 811 they had no record. She said she would email me the confirmation but never did. So I set up my own locate. I wanted to set up an actual date to have the work done (again) she said she was out of the office not in front of schedule and would call me when she got back at 5pm. She never called. That was Tuesday, it is now Friday, crickets. Today is when I wanted it done. Then I took her advice and found another septic company. Absolute Diversified Services. Prompt, courteous, and the work was done the day after he quoted me. If you want to avoid total frustration, just don't use American Septic. read more