Love these guys! They came out and excavated a very large area for us with unknown conifer terrain…read more They maintained quoted price and stuck to the timeline, more importantly they offered ideas and solutions for next steps (concrete). Fritz knew what to plan for and helped us make sure the project was not going to have any issues!!

They did amazing job with egress window install! Prompt professional service! I will have them back…read moreto do the next window

Douglas County Septic Pumping did the pumping job as planned. I given the price for pumping my…read moresize septic tank. They forgot to tell me of their additional standard $200 for finding and digging out the lids. My job was scheduled for the morning. It was delayed until afternoon while they handled an emergency. I could not be home at that time and they were willing to do it without me around. They are company that is willing to take care of emergencies. And they are willing to do the pumping when no one is around. Except for neglecting to tell me about their standard additional $200, they did a good job.

I want to give a shoutout to Bridgette. There was an invoicing error for the service address and…read moreshe was able to address it quickly. She was friendly and professional. Thank you :)

Requested service to sell the property on behalf of my client - THE WORST. Didn't get it done many…read moremany calls and emails finally said they did it (the next company said is was full so no idea how the inspected). then a week for closing they said oh... tanks need to be replaced. Owner is snippy with me and my client. Ended up hiring suc em up and they had them cleaned replaced service with a week!! Terrible company don't bother.

The service itself was great - the technician went over and above to get the job done. However, it…read moretook me over 3 weeks to get receipt and I am still waiting for a cost estimate for the additional work needed. Since the original work was done I have a big hole in my yard that I can't fill until the additional work is done. I have left messages with Brooke, voice mails and send email with absolutely no response. It looks like I will have to use another service to get the additional work done.

My family and I have been using Gavin's for 20 plus years and they've been at our house and a…read morerental in the past week with great results both times. The techs are always willing, know their stuff and thorough. Doesn't hurt at all that the pricing always seems fair too. For plumbing and drain issues Gavin's is always first call and there has never been a hiccup.

When you call Garvin's you get a cheerful bot who answers the phone with the catchphrase of "We…read moreclean out sewers, not bank accounts!" Well. My experience is ironic, then, yes? I was recommended to contact Garvin's by Groundworks, a company that strives very hard to do an excellent job for their customers. See, Groundworks had done some major uplifting of a broken basement wall, due to freezing, and they installed multiple steel I-beams to shore up the wall, then inserted epoxy into the cracks to finish the job. "Lou," a tech told me. "Upon finishing the work, we did a survey of the rest of the house and found that there's some concerning settling at the front part of the home. The north end. You need to get a water intrusion company to check that out. We don't do that." "Great," I sighed. "Who do you recommend?" "Garvin's." So, I called Garvin's, got the aforementioned bot with the promise not to clean out my bank account, and told the kind lady that I needed an expert in water intrusion. "Do you do that?" "We do!" she said. "I can have a tech out tomorrow!" "Um," I replied. "This is a long-standing issue. There aren't any pipes spurting water. It's not THAT urgent." "No worries, would you like a tech tomorrow anyway?" "That would be great!" The tech arrived the next day and called me. "Mr. Berger, I looked in the crawl space and there is water there, but no plumbing. So I don't know what you want me to do." "Oh," I said, taken aback. "I want you to find out where that water is coming from! That's why I hired you!" "No," he insisted. "We are plumbers. We only work on pipes." "Well, can you check with your supervisors? I was told, when I asked, that Garvin's does water intrusion detection." "Sure. In the meantime, I did notice soft drywall on the ceiling basement, which is wet." That was a slow leak when the not-often-used powder room on the first floor gets flushed. The leak was new to me, so when he asked me if he could cut into the drywall to determine the source, I agreed. He called back while I was on a conference call, didn't leave any voicemails, and when I got a phone call from their office manager, I had just hung up with the conference call. Long story short, the toilet needs a new wax ring and the shutoff valve for the toilet is old and no longer functional. The quote was $850, but I could have a $100 coupon discount if I agreed. "Send me the quote," I said. "That sounds a bit high to replace a wax ring, an intake valve, and the innards of the toilet tank. I could buy a new toilet entirely and replace it for that much." They sent me a quote and then, here's the point of the review, billed me $661, which they immediately processed against my credit card. What did they do? They poked a hole in sodden drywall, determined that a wax ring was needed, and repaired nothing. This review is 2 stars because they have the legal right to bill me for the two hours that it took while the tech awaited the ability to talk to me. The review is 2 stars because charging me $661 feels punitive in that I didn't meet the tech's expectation of availability and the company's willingness to, yes, clean out my bank account. I don't want a refund. I want everybody to know how Garvin's treats people. Like free bank accounts, withdrawal only.

RUN, don't walk away from this business. Our tank was potentially damaged by the person that came…read moreout to pump it, and we were not able to get a hold of the owner for 3 days. When we finally got a call back, the lender was incredibly rude and tried to defend charging without prior knowledge or notice. The fees are absolutely insane and we're added after the work was done. Also was not given a bill at the time of service and was told the owner would be in touch. The receptionist didn't have an initial record of the work when I reached out directly wondering why there had not been a bill and if additional work needed to be done. This would have zero stars if it was an option. Will be reporting to the regulatory board.

I got multiple quotations for a main sewer line tap replacement. I found AAR very responsive,…read moreknowledgeable, as well as the best price I could find. They arrived on time, the crew was fantastic. While they were waiting for the inspectors, one of the crew raked out part of my lawn that was a mess from a previous contractor. I never asked for this, he was just being super helpful. If I have any other needs, I'm calling these folks first.

Don't use there tech was POUNDING on the Concrete with a Hammer !!!! Used them for many times for…read morepumping out our system !!! But NO more !!!!

Sunday morning and poo is backing up in the house! Not a good start to the day. Called Honeybee and…read morethey directed me to their driver Greg that is on call. I used them last about 10 years ago and all went well, so tried them again (should have called sooner - I know). Greg walked me through checking the septic and told me how to unplug it so it worked and we wouldn't need an emergency pump truck to come out. Poo is flowing - I am happy - wife is very happy and I will call in tomorrow for an appointment! This is great customer service ! Thank you!