If this place ever offers to send Lance or Oliver. Say no, run, hang up the phone. Save your money. Check the BBB for an accredited company. I have contacted the Az Contractors Board and the BBB against their Yuma store. They have no idea how ethics are important to consumers. Lance and Oliver both lie, omit information, lazy, horrible communication. My new pump was set up backwards, the backwash valve was in reverse. When we bought our house the inspector said the old pump needed replacement but everything else was fine. No there is no circulation and my pool is now a pond. The second opinion from other places said the blockage was due to it being set up wrong then fired up, the glass or sand from the filter are more than likely the cause. But American Pools is saying it wasn't them. The returns during demolition were not covered properly. Little red tape squares all over, but not over the pipes. When we bought the house the water was blue and had no problems until these guys worked on it. read more

American Pools - Deep end of the pool - Pool Cleaners Near Me

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Hired. No showed. Impossible to communicate with. Read this review and run the other direction.

My experience is a carbon copy of several other reviews. They were first sent by Landmark and were great. I have a separate cleaning system not covered so when the motor died as they do every three years or so had them replace it. They installed the first non Emerson motor I have seen and it lasted 6 months. I work from home one day a week and told them when I made the appointment for the next week I needed that day. Assuming they heard me when they sent a text with a date I figured (as I was not looking at a calendar) it was that day. Nope. :20 minutes after the outside time I called and figured out my foolishness. They came without any parts although they knew what they needed to bring and made a new appointment for Saturday. They came with 1/2 the parts and again left me without a cleaning system. The person that came said the motor was installed incorrectly and may have broken my pump. He as it turns out did not test that the motor was properly installed as when I checked it leaked like a sieve. That was the least of the trouble. This happened Wednesday 3/27. I have not heard from them since and they have ignored numerous texts and messages. I had another company out, the pump needed to be replaced due to their negligence. Avoid them unless you like wasting time. read more

American Pools - Pool Cleaners Near Me

I've had some back and forth with this company and wasn't always the happiest customer, but I want to say the new person they put on my route really does a GREAT job and I hope they keep her on my route. I asked her to pay special attention to my jacuzzi because it was kind of dirty and I got home and checked it out and it's crystal clear. I'm not sure her name, but she really does do a great job. read more

Stopped showing up last year out of the blue. No one contacted me, no one returned my calls. 2 1/2 months later I started getting SEVICE CALL UPDATES on Friday nights around 8pm that read: your technician just serviced your pool. Hmmm. Very interesting because I am sitting next to my pool and no one has been here. That went on for 4 weeks. It's 3 1/2 months now, I had long hired someone else and finally someone reaches out to me to from American Pools to tell me I am past due 3 months. For 2 months I received past due Emails and mail - PAST DUE. PAY IMMEDIATELY. Worst experience I have ever had with a monthly serving company. It's laughable read more

James! You're the man! He was kind, reliable and extremely communicative. My home warranty had originally signed me off with this creep who was picking his skin at my doorstep and arguing with his girlfriend over the phone. Needless to say the guy did an "evaluation" and never came back. James at American Pools came through! I explained to the person who answered the phone and he was like, "awe man! that's a bummer let me have you talk to my boss James." I explained to James that my stupid pool pump went out two days before my sons 10th birthday (where I was supposed to have a pool party) but that the other guy shafted me. James had someone out there the next day and tried really hard to get the home warranty to come through but it didn't work. Needless to say I had to cancel my sons birthday party but that Monday someone came out and fixed it. The guy who came and fixed our pool was cool as hell. Some dude from Yuma who was really knowledgeable about pools and said, "Man! I'm surprised your pool isn't green." On Monday when he returned it was green. He laughed and said, "don't worry about it. I will have your pool looking braaaand new again. All nice and pretty" haha Sure enough, within a few hours my pool was back to beautiful! I highly recommend these guys! I will most definitely be in contact with them whenever my pool needs to be serviced again. read more

Great service. I was able to troubleshoot & repair my pool timer that turns on & automatically turns off my pump over the phone. John walked me through the proper wiring problem I was having. I didn't have to wait and he was very helpful & understanding. Thanks so much John, my pool vacuum is operating again. MY POOL IS CLEAN AGAIN! I'm definitely saving your number so if anyone else I know needs help or if I run into problems in the future I will call you direct! Thanks again, Bill K. Peoria, AZ read more

It is a rarity today: a company that embraces the concept that their customers are their number one priority, and providing quality products is the only goal that matters. That's American Pools LLC. I've dealt with many pool companies over the years and "fly by night" pool repair businesses set up shop with one goal too: charge​ the customer a fortunate, use sub-standard products and then​ they disappear as fast as they can leaving in their dust a trail of burned-out​ clients. Not the case​ with American​ Pools. This company offers​ great products, great highly-trained techs, and great results. We need more pool repair companies to study from American Pools LLC.'s as a top-notched business model-- that satisfied​ customers​ are​ the foundation needed to grow a business, and American Pools is growing at warp speed because their reputation proves that this rarity should be the norm. read more

My home warranty company set us up with American Pools LLC to replace our spa pump. It burnt out in 5 months so I had them replace it again. 2 months later it stopped working AGAIN! After numerous voicemails and texts no response. STEER CLEAR from this sham of a company! I had our spa pump replace by another company and found out that American Pools did a shoddy install and fried the motor because the wires were touching one another. This could have been a fire!! read more

My home warranty company arranged service with American Pools LLC to repair our pool pump. A few days after the "repair" the pump stopped working again. My warranty company arranged for the guy to return the next day but he never came. I called American Pools but they were unresponsive via phone, voicemail, and text message, even my warranty company was unable to contact them. After a week of no action or contact from American Pools the warranty company arranged service from another company. It turned out the propeller on the pump was incorrectly installed. Way to fail American Pools! I do not know what service is like in their other cities but in Yuma, AZ the service and response is despicable. After reading from recent reviews this unprofessional and poor quality service has been their standard lately. read more

Had an issue with my pool/spa heating system. Called my home warranty on a Friday and they assigned American Pools. American Pools called me within a few hours of my home warranty request and set an appointment for Sunday between 7am-11am. At 7:15 I had a text message saying they were on their way. Nick showed up on time and was very nice and professional. He actually explained things to me that my own pool company never had. He went above and beyond to make sure that everything was working properly and that I understood everything I needed to. Thanks Nick! I will absolutely call them again. read more

My home warranty company referred me to American Pools. I spoke with Lance who scheduled the appointment. On the day of the appointment, no one showed. I called Lance and he advised me the tech should have arrived already, and he would reach out to the tech and get back to me. He never did. I called and texted again and NEVER received any response. UNBELIEVABLE!! read more

Originally our Hm Warranty sent another pool service company who seems to never keep his appointment. I complained to them and the HM warranty company gave us American Pool LLC . We were very pleased that Michael and Scott from American Pool LLC, showed up to change our motor for our pool which broke down suddenly. They came over within a 24 hour period of reporting it to our Hm Warranty with the part which they got approved very quickly. Other pool company said it would take 5 days before he could show up meanwhile our TEMPs in AZ was over 110 this past weekend. Then he would have to order the part and that would be another 3-5 days before it could be installed. This was unacceptable as the pool would have turned green and we would have had to pour 2 gallons of Chlorine (as instructed) - added cost to us. Thanks Scott and Michael for doing a great job! Landmark Home Warranty should be sending you more business your way because you guys are professional; you showed up at the time you said you would and you arrived and got the job done and out you were in 45mins. Thx again! read more

Our home warranty people set this appointment with American Pools as our pump had stopped working in the pool/spa. It was set on 7-13-18 they chose to come Sunday 7-15-18 between 7AM and 11AM. They did not come, call nor answer their phone. The message said no voice mail box set up. I called the warranty company for help as we were scheduled to leave the state due to family illness. Warranty company could not reach them either. If I could give a -0- * this would be it. We made several travel arrangement changes to get this done as we didn't want the pool to not function while we were gone. I looked up this company to see reviews and the ones posted in AZ were about word for word with the the same experience we had. MY ADVISE AS WELL AS OTHERS , STAY AWAY FROM THIS COMPANY ! Jo Anne H. read more

My sand filter went out the week before the 4th of July so I took it out and ordered a cartridge filter that didn't come in until July 3rd. I had a lot of family and friends coming out to celebrate and wanted my pool to be running so I gave them a call and within an hour I had a tech at my house. Excellent service and an excellent job done. read more

These guys are amazing! We have a home warranty on our new home. American Pools made sure that our replacement pool pump was installed and working within 3 days of our service call even though it was the day before Thanksgiving. They even came back the next business day to check on everything. I plan on using them for my future pool work! Many thanks to Chris, our tech and the owner of American Pools for their expertise and their stellar customer service!! read more

Lance from American Pools sent me a text asking to reschedule our Saturday appointment for Sunday (9am - 11am) so he could finish a job. I agreed. I rearranged my entire weekend to accommodate him and he no-called; no-showed. Worse, he didn't return either my text or phone call. Totally unprofessional. Calling someone else... read more

My pool filtration system was not working properly so I called our warranty company and American Pools was assigned to my claim. Lance gave me a call 20 mins before my scheduled time and advised he was on his way. Lanced looked at the system, saw the issue, repaired it and was on his way in less then 30 minutes. They gave me great advice on how to get my pool back from the green swamp it is to clear blue. read more

If I could give it no stars I would this company is ridiculous I constantly called them and told them that I work away from my home and I was only home on certain days they made an appointment for the Friday never showed up never called never text I finally contacted them and said are you coming today and they said no sorry can't come today artec has heat exhaustion will be there on Sunday I said you work on Sundays if he says yeah we work every day he sent me a text never phone call just a text. So Saturday in the afternoon the tech service calls and says can we come out today and I said no I work today you already know that I'm not going to be home that's why you made it for Sunday he says okay we'll see you tomorrow. Sunday comes no-show I called I text nothing Monday morning comes Tech calls me he never had heat exhaustion he doesn't work on Sundays and that they are on their way and I said don't even bother coming because my Choice Home Warranty has assigned it to another company so now my pool is green my pump is so broke it's been 7 days and now I'm waiting for the next 24 to 48 hours to get assigned a new pool service so if I were you take your money somewhere else because these people are scam artists and there's not anything that you can do about it except lose a day's pay at work waiting for a text service guy to come to your home read more

The bottom line is, don't tell a customer you're going to return their call and then not do it, MULTIPLE TIMES, as well as show up to appointments hours later than you were scheduled. It's just horrible business. read more

Do not get this company to work on your pool! it started by my home warranty company who sent me these criminals. At first they said my capacitor on motor was bad. Two weeks later a tech came out and said that it was my motor and not the capacitor. Had to wait an additional 2 weeks. Finally a 'Nick' and his 'dad' came over, since my pool light was also out they opted to replace that too. 'Nick" said that he owned the company although he looked rather young and i told him that. I was impressed at this young man you told me that he and the older gentlemen were the owners and were fixing my pool and light. Oh, let me mention that the light cost over $600.00. yes you can say it, I got ripped off. The new pool light was as they said was multi-colored. I later found out from the Manager Lance after he was trying to extort money from me that he was the manager and not this "Nick' and his 'dad'. I was told that 'Nick' got fired and Lance doesn't know who the other guy is. In February i noticed my pool light wasn't working and as life goes by I finally remembered that I need to call them. i called them and an appointment was made on the latter part of April. i waited for the tech to show up and later received text that he did come to my home( I was asleep, i guess) he claimed that nothing was wrong with the light. Even in the day one can see that the light is not changing to various colors. I told him it doesn't work, he insisted it did. i called the front desk and was told to take a picture of it at night. Yes, i took pictures and 30-40sec videos and sent it. The next day i called and an appointment was made for the 7th. No one showed. i have called everyday and sent texts and have not received a response. this is deliberate and they are screening my calls. The most disturbing aspect of this company is that they claim to honor vets. I am a 20 yr Air Force vet so I can say that these are just words they say to make a buck but have no real patriot meaning. If you're a Vet reading this, think again don't get them. I'd give this American Pools, LLC a 0 or negative rating but can't. Next step: BBC, Consumer Complaints Bureau and legal action as they are purposefully refusing to do any work. read more

Do not use this service. We had our pool deck and patio resurfaced with the simulated flagstone...the pictures they have on the site. That only looked that way for about a week. The job was estimated to take 3 weeks, 3 months and 6 color changes later they were finished. The colors ranged from burgandy to purple, to orange and everything in between. It was finally shades of tan and orange. The sealant did not seal and was extremely slippery. It has since lifted, cracked, chipped, stained, and the sealant is so slippery everyone who has walked on it has slipped. Lance stopped returning our calls, and left us with a mess that needs to be redone. read more

Our warranty company scheduled an appointment for American Pools LLC to repair our pool. We were given a ate and a four hour window for the technician to arrive. The day and time came and went without the company repair person calling of showing up. Calling the telephone number provided was useless as the "voice box for the person you are trying to reach has not been set up". There are many reliable pool repair companies in the greater Phoenix area, I would suggest that you use another company. read more

After waiting over a week they were scheduled to do work today between 330 and 730 showed up early and after speaking with them the previous day they stated that no one needed to be home for the work to take place and my dog was ok in the yard. Refused to complete work today because dog was in yard and told me to call my warranty company to send someone else if I was unsatisfied with waiting another week. Poor customer service and made me feel as though my time isn't as valuable as theirs. Will not use again!!! read more

I was very happy with American Pools. My pool motor was shot and I needed a new one. They gave me options and I chose a two speed motor. I was happy with the price and the installation and the courtesy of everyone I talked to. read more

Great company, great service! We contact them trough our home warranty and usually the company that we used before weren't great, but American pools exceeded our expectations. Lance was very kind and explained everything to me about what was wrong with our pool, he was on time and fixed the issue. I highly recommend this company to anyone! read more

Had an issue with my automation system. So I called and they immediately had me on schedule the next day. They fixed my automation issue. I will call them again if any other issue come up. Great customer service and awesome service from the tech who came out. read more

They were sent by my warranty company. The first visit they repaired a fully functional motor, 2nd visit their pool leak repair piping burst out into the street, 3rd visit American Pool trashed Paramont mount for pop ups and 4th and final visit they broke pool pump timer. They offered to fix all of this as it was NOT COVERED BY MY WARRANTY COMPANY read more