Recently I had bought a washer and dryer from these guys.. it's been about 6 months since I bought the set.. I had an issue with the washer and at first they said that they no longer have a warranty.. however they came over and diagnosed the issue. After that they said that it was going to be 200 dollars for another used washer. I couldn't do that so I was thinking what the heck I was going to do. Well they happened to find out that my wife is sick and not working and things are pretty tight for us. Now comes the next Morning and to my amazement my wife calls me at work and said I just got good news.. American Appliance just called and said they heard of our situation and would like to help.. they came and picked up my washer and brought it back all fixed.. no charge!! Thanks guys! I will only shop with you guys from now on! read more

We have purchased a few appliances from them over the years and we have been more than pleased! We had a problem on one (it can happen to even new)and they switched it out for us . I worked in customer service for 27 years and these guys know how to be helpful polite and Real !!!! Why buy new when you can get reconditioned for so much cheaper We would recommend them for sure! read more

I had a problem with my gas stove shortly after moving into our new house. I called my son and asked if he knew of anyone who fixed appliances and he gave me the name of this company and told me he had used Travis in the past. My stove top turned out to have very challenging issues. Travis looked at it and thought it may be a broken part. He ordered it, installed it all with no luck. He looked at it some more, made some inquiries and thought it may be another part. Ordered it again and while waiting my dishwasher decided to die. I called him and told him what was going on. He made some suggestions which I appreciated, but it did not fix the problem. When Travis came back to my house with the part to fix my gas stove, he also looked at my dishwasher at my request. Turned out it needed a new control panel. Even though Travis had to come to my house anyway, to fix the gas stove, he did end up charging me a full service charge to look at the dishwasher. After he looked at my dishwasher, he put in the new part for the gas stove and it still made the same clicking sound when the burner was turned on. Travis apologized profusely and I know he was frustrated. I of course was not thrilled paying all of that money and it still not working. He ended up cleaning these small parts where it turned out was the problem after all due to being clogged up and poof, the front burners worked. I was so thankful and told him, " I don't care what you needed to do to fix it, I am just thankful it is fixed" I assured him I was happy since he almost walked out the door with the stove still having the same issues. Travis noticed I had a Sub Zero refrigerator/freezer and told me to make sure and clean that once a year. I told him, I had no clue how to do that, and he was nice enough to show me, clean it for me at no cost whatsoever. I thought that was pretty cool. I think Travis has the do what it takes kind of attitude to get the job done, even with difficult jobs such as the one I had. read more

Friendly, super knowledgeable, honest, very well priced & a local store vs big box, what more can you ask for!?! Went with a used washer and dryer set as we don't need anything fancy, just couldn't bring our old one with us when moved. Went here instead of taking a chance on craigslist of FB BST and was happy with the shopping experience. Will update after have used it for awhile and they deliver and install it. They do servicing on the appliances if needed so makes it easy too! Thanks guys! read more

Awesome Business. My washing machine quit working on the weekend with a full load of laundry and soapy water in it. Great how do you drain it now I thought. I knew that this business sold parts so I called them and talked to Doug about the problem my machine was having. He was very patient and helped me troubleshoot the problem on the phone. His advice and help was spot on and I got the machine going again to finish that laundry and it is still running. Although I did not need to buy any parts from him to fix it I would definitely purchase a new appliance or parts from him in the future because of his Excellent Customer Service. read more

We had an excellent experience buying a used washer & dryer from American Appliance and are more than impressed by their level of customer service. A good friend referred us to Doug after they bought appliances from him. We were in the middle of closing on our first house and in desperate need of a w/d. I headed out to the Covington store on a Saturday and spoke to Doug about what we were looking for. He had just the right set for us, but it was in the Enumclaw store. He put the set on hold for me and I made arrangements to look at them on Wednesday. But on Wednesday there was a big issue with the new house and I couldn't pick up the set. When I called Doug to let him know I couldn't make it but that I would like to buy the set sight unseen, he offered to FaceTime me so I could have a good look at what I was buying. I would never consider buying used appliances without seeing them first, but we had heard good things about AA and I have two small kids and mountains of laundry. I was ready to throw caution to the wind. But being able to see what I was buying and have the features explained to me put my mind at ease. The delivery was quick and professional. The price of the set was great. The best part though was that when there was a small issue with the dryer, one call to Doug was all it took. He was on it instantly and had someone at my house within a few hours. I knew he was "on it"! Compared to my last appliance purchase at Home Depot and the 2 hours of arguing it took to get the defective appliance they delivered replaced, I can't recommend these guys enough! I have already started telling my friends about this great store and will never go back to big box appliance shopping again! Thanks Doug! read more

If you need anything for see my man Doug. He will take care of you. You won't find a better deal anywhere else.

Doug and his employees have been great to deal with! I have bought a w/d set from them and also a refrigerator. Doug and his employees are the reason I love to shop local vs big box stores. He went above and beyond on our recent purchase of the refrigerator. We had just moved into our new house and needed a smaller fridge that want we currently had. We were there on a Saturday afternoon and without hesitation Tyler his employee told me we could have it as soon as Sunday. A big box told me it would take 7-10 days before we could have that same model he had and his was about $700 cheaper than the big box store. The purchase before that was our washer and dryer. I was at work during my very busy time of the year, when my wife called and told me our washer had died. She told me she had heard great things about American appliance, I told her she should check them out but I wanted to research the purchase. She went down spoke to Doug and got some info. Doug was actually nice enough to call me and answer all my questions I had to feel comfortable about the purchase. Doug made sure we had our washer and dryer that same evening so my wife wouldn't have laundry stack up. I'm pretty sure a big box wouldn't do that. I will recommend American appliance to all my friends and family. read more

My parents had these people come out to look at their washer and dryer. Without opening anything he told them that he would order a new sensor. Mind you, we were later informed that he wouldn't know what sensor we needed unless he opened the back. My mom called the company every week for six weeks. She was never called back. In this time she had to use the laundry mat to do her laundry. She was attacked at the laundry mat too. When my dad finally called the company he was told to order the part himself and they could come and fix it. We've chosen to use the company in Tacoma instead. They were not a rude company. Just incompetent. read more

Horrible service. Travis was rude, and very unprofessional. I will not be going back, nor recommend it.

I just want to give a thumbs up to American Appliance on Hwy 410 by Napa Auto Parts. We bought a dryer from them on May 2nd. They delivered, installed, and took away our old unit for a good price. Today it wouldn't heat at all and of course I have a week's worth of camp9ng laundry to do. When I called they said parts and labor were covered for 60 days, but since it was so close to 60 days they would send someone out and see what they could do for us. They came right on time, checked the dryer, located the problem, fixed it and did it all with a smile! Thank you so much, American Appliance! read more

I would give them 5 stars if it was for the service I received when picking out my mattress. They were so nice and knowledgable about their products. However, I'm really bummed about picking up my mattress. They promised us it would be in a sealed mattress bag to protect it. However, when my husband picked it up in the U-Haul it was not in a mattress bag and the plastic bag that it was in had holes in it, which were there when we first found the mattress. After moving the mattress, there's black all over the side of it. I called to let them know I was disappointed and all I got was an apology. We paid $500 for this mattress and now the side of it is ruined. It can be covered up so I'm not devastated but I'm still very upset that they didn't stick to their word. They are very nice people and their products are great, but I probably will not go back because of the outcome with our mattress. So bummed read more