I appreciated the prompt, professional, and friendly service. Maintaining my appliances beats paying for new ones every time. My washing machine is mold-free and working beautifully. read more

Erik was great. Came to our house when scheduled, calling ahead to let us know time. Fixed our dishwasher door spring - an easy job but our installation was odd and he figured it out and repaired same day. Would use again and highly recommend. read more

After leaving a voicemail asking for service, Bree called me back in a timely fashion and was able to find time in their busy schedule within a week. On my appointment day, Erik alerted me that he could be early, so I gladly accepted. He arrived ready with a face mask (my mother at risk), and got to work right away. He diagnosed the problem with my dryer in a matter of minutes, explained the repair, and offered a quick fix, as well as a discount on some preventative maintenance. I opted for the maintenance and he was finished with everything within an hour. Paying by credit card was convenient and the invoice was transmitted digitally to me via email. Great experience. Highly recommended. If anything else breaks, I will call Diamond Star first. read more

Our Frigidaire dishwasher stopped draining after five years of normal usage. I took the whole dishwasher apart and clean out the filter, propellor and such. Still wasn't draining properly. So I fired up the good ol' trusted Yelp aka Yellow Page. DiamondStar LTD came up first on the list. Decided to give them a call after reading great reviews on how Eric does his magic. Bri, was the lady that took my info down and scheduled me a time and date (Eric is booked at least a week out), she was nice and patient. Eric came through and was very knowledgeable, he educated us a thing or two we didn't know about dishwasher and how it works, besides cleaning our dirty dishes. Learned what the air gap on our counter is all about, what its function is. I would definitely refer Eric to family and friends for any appliance issues! What a nice and genuine guy! read more

Eric was awesome! Super nice guy. Very professional. He knew the details of a variety of appliances throughout my house. Appliances were fixed that we thought were toast. Saved me a bunch of time and money. I highly recommend Eric at DiamondStar and will happily call them again if I ever have problems with my appliances. read more

Unbelievable how unprofessional he is, Erik Gatz "Final Response" part 1 January 16, 2019 Ms. Anderson Hello Ms. Anderson, The Office of DiamondStar Ltd. Appliance Repair Auburn, WA This letter of communication has a few different goals. First of all, to revisit the diagnosis and partial repair of your GE Wall Mounted Oven, and explain where to go next. Secondly, to present to you our present standpoint and why we are here. And thirdly, How the future of our professional relationship is going to be from here forward. Your GE Oven: To review your initial stated symptoms of your GE oven, you stated that it would work to a point and then shut down. You would have to let it cool fully to reuse it a day or so later. We see this quite a bit with older units that have more sensitive electronic parts. They wear out, etcetera. Now, you state your symptoms are different. As a professional appliance technician for over 10 years, that tells me that you had more than one issue initially, but to find that out we had to care for one issue first to find the second issue. More than 25% of our jobs go this way. We have to diagnose the major issues first to locate and repair the minor issues. From my experience, your cooling fan stopped working first, then that prolonged and heightened heat in the computer cavity damaged the computer as well. Normally, we would come back in under our service call warranty and reassess and find the subsequent issue, and if there was another part or parts needed, those would then be secured and installed. If the depth of the repair would've changed with the secondary diagnosis, there would be a subsequent, but not equal, a la carte labor fee. In reference to you thinking or feeling like you were overcharged, you paid no more than the average job for the repair done. You can feel what you want to feel, that is your God given right, but you are welcome to call any professional appliance repair facility and fully run our repair past them. You will soon realize two things: One, nearly no other companies would have entertained sending your board back for rebuild. And two, others that would have done it would have been more expensive. Lets talk briefly about your perception of the tax free status if you pay cash. Just because we give a client a break if they cash out, doesn't in ANY way mean we as a company doesn't pay taxes on the income created from your job. It is merely, JUST a good amount to save someone in mere numbers, 10%, not that we aren't paying the tax later each quarter or annually. So, you getting a wild hair about that concept was quite assumptive, yet wrong. Our Standpoint: At this point, we are going to present to you where we are as a company pertaining to you and your job. How would you feel if you did your very best to treat anyone - at any point of your life the best, and all they did was verbally vomit all over the internet about you and what you did or didn't do to or for them? Would you feel inclined to continue being their friend, co-worker, client or even family member, if the offense was great enough to merit that action?! That's where we are now. Why would we, DiamondStar Ltd. Appliance, even give you any sort of service? Your presumptions about our techs, our licensing, our office staff, our personal relationships are all incorrect. You ma'am, have made a public ass out of yourself for no real reason. We still don't understand WHY you chose to do it? read more

My SubZero refrigerator was making noise, but only sometimes. I was worried because it wasn't making noise when Erik showed up. Erik inspected everything and made some adjustments based on his experience. Since we did not know the root cause, Erik offered me a 90 day warranty. So if the noise comes back, I don't have to pay for another service call. That's an awesome policy. Erik has previously repaired my Samsung washer and Samsung dryer. Today, I found out that he even fixed his own car after he hit a curb to avoid an accident. So I'm sure he can handle whatever you need fixed. I like that this company is so tech savvy. I can email or text to schedule, and Erik even texted me to let me know he was on his way. When he needed some information about my refrigerator, he just looked up the technician manual on his tablet, instead of having to come back for another visit. read more

DiamondStar Ltd. - Erik inspecting and fixing my SubZero refrigerator and SubZero freezer - Appliances & Repair Near Me

Erik is fantastic! Prompt, courteous, friendly, & helpful. Explains everything & answers questions clearly. Prices are great & you receive top quality five star service. I highly recommend Erik for all your appliance repairs. read more

Sadly, we weren't able to use DiamondStar for our refrigerator repair because they are so busy (a sign of a good company!), however, Bree was incredibly helpful when I called and gave me the name of several other repair companies that might be able to help us out. That's how you gain repeat customers - you take care of them! Much appreciated! read more

My second time using Diamond Star Ltd. and came off more impressed than the first time. Customer service is amazing. Erik was there to look at my GE dishwasher. Unfortunately, it was time to purchase a new one. Erik made recommendation on brand of dishwasher. We took his recommendation and will be setting up an appointment for Arvin to come install. What really blew me he heard my dryer and asked me when was the last time I cleaned out the venting for the dryer. It has been awhile and I know what I will be doing Saturday morning. Thanks for the reminder Erik. read more

I will recommend DiamondStar to anyone, my experience was great from the scheduling of my appointment to the professional and knowledgeable assessment of my needed repair. The owner Erik and his team always were concerned about making sure I was happy with their service. It's refreshing to establish a relationship with a company that cares. read more

Was recommended from another tech since they didn't service my brand. Had a Bosch wall oven that crapped out and had to get it replaced. He came out first and did the diagnostic on the oven. He took the time to explain what he was doing so I could follow along. After determining what the probable cause was we researched some part costs and ended up replacing the unit. We were able to reach out to him after we had the replacement delivered and got the install scheduled. We had to wait a few days, but I know how good work is "in demand". When he came out he installed the wall oven, and tested it. He was very professional and he subtracted the diagnostic visit cost from the install bill. It was very easy and he gave us some ideas on what else we could do to be better covered for the future. Thanks Erik! read more

Very helpful. Appointment was scheduled quickly, and he diagnosed the problem. Due to the cost of the part and repair, we opted not to fix the dishwasher, but we would call DiamondStar in the future. read more

Can't say enough good things about this company, service was excellent from top to bottom, and pricing was very fair. My issues (dishwasher and washing machine) were handled expertly and in a timely fashion. They will get my business again the next time something comes up, highly recommend. read more

Great customer service! They were responsive and took care of the problem quickly . I highly recommend these guys! Eric, Evan and Bree are great! read more

My Cosmo range hood stopped functioning. Erik ( the owner and technician) along with his son, we're prompt, clear in their communication and expert in diagnosing the problem. They made recommendations on parts. I arranged for the correct part to come in . They later installed those parts...it functions...I'm happy read more

UPDATE: to Erik Warren Gatz's response and clearly his response style to every negative review: DENIAL, BLAME, AND UNACCOUNTABILITY! I highly encourage you to read his responses to the negative criticism, It's almost laughable if it weren't so sad! Since hiring Erik, when I evaluate a company to potentially hire based on their reviews, I now also look at how the company handles a client that may have not had that first-rate experience. Given Erik's perpetual vitriol to my evaluation and that of Vanessa A, and basically every other 1 star review, that alone should make any one question wanting to proceed with this business. (look through Diamond Star's photo to see the incredibly distasteful letter he sent to one of his negative reviewers) That should sound an alarm and be warned, should anything go wrong it will be a battle! I would like to point out a few glaring flaws in his rebuttal: he stated I never responded to him and yet I called his office! Does that even make sense? And why would I contact the office unless every other means had not been ignored. Yes I contacted Arwin on the 1st (7 weeks post installation), and even then, Erik's response was 2 weeks beyond that contrary to his assertion otherwise! (See attached screenshots with their corresponding dates & Invoice) So, he's admitted I contacted him and admitted to the lengthy clown show to source materials. And now he is questioning being the source of the damage to begin with, or is he? "these photos of floor damage & door jamb damage you posted here are NOT damage we incurred. Did we incur any floor damage? Maybe, its plausible." Huh? More to the point, his continual delinquency in responding, months and months of product sourcing and ultimate brush-off has taken us to today. In the end, the public will ultimately judge your response or responses and decide if they want to chance it with your self righteous, never at fault, and quite frankly, dickish approach. And I will let the Washington State Department of Labor and Industries and the courts handle the rest. If nothing else, background check folks. Records are public! http://www.wsp.wa.gov/crime/criminal-history/ ORIGINAL REVIEW: I saw all of the amazing reviews about Diamond Star so I thought they must be good. Sadly that was not my experience. I had Diamond star come and install my Sub-Zero refrigerator and Vent-A-Hood. First off, they damaged my front door bringing it in the house and when I pointed it out they were on their way out and didn't seem to care nor did they even stop to inspect it with any thought of accountability or ideas of rectifying the damage. Secondly, Arvin showed up by himself (Erik was sick) to do the installation only to realize that this was beyond his knowledge, so we had to reschedule when Erik could lead the installation; this being after my hard wood floors were damaged from Arwin getting it into place minus the actual hook up. When they returned to complete the job, Erik said he was a "former carpenter" and would come back to repair the damaged floor boards but still presented an invoice expecting full payment on the spot. 6 weeks post install after hearing nothing about the repairs, I contacted Arvin and Erik. Only Arwin responded saying he would pass on the information to Erik. Erik ignored most texts saying "he didn't receive them" and by the end ceased communication altogether. In his last message he stated that he was on a job and would have to look into it later and get back to me. He has ignored all of my attempts since to reach him. My next step is contacting lni.wa.gov/TradesLicensi... . In the end, Erik was less than professional, proved to be unaccountable to damage of his doing, or to his word to rectify it. Luckily I insisted that the 'paid in full' invoice reflect the floor damage and their obligation to repair it. I would also highly recommend getting a background check on Erik Warren Gatz. What I have learned since hiring Diamond 1 Star Ltd is alarming at best. Caveat Emptor. read more

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I can't say enough about the professionalism and good service from Erik and Bree. We had a very difficult time finding the right built in microwave with trim kit and unfortunately had a few wrong ones come. Erik was patient and beyond fair until we found the right appliance and trim kit. I recommend them highly. You will not get better service anywhere. read more

Eric and his son were very prompt and reliable. They showed up exactly when they said with an exactly 20 minute warning call. They were polite and professional. When Bree called me to make the 2nd appt, which was repair after initial diagnosis (Monday) and waiting for the part, she offered Thursday which happened to be the one 2 hour block I had something planned for this whole week I was on mid-winter break. When I explained, she was able to make it work for the next day, since I am going back to work next week. When they arrived today they fixed the dryer and were out in under 45 minutes. HIGHLY RECOMMEND. read more

Quick backstory: I tinker around with appliances and most things mechanical so I have a bit of knowledge on how things work, how to repair them, etc. Not licensed just your typical DIY person. Below is a quick review of the professionalism I received from Erik. The knowledge and experience Erik shared over the phone is unmatched. I reached out to Erik after running into some issues with my Kenmore 500 washer. It had stopped agitating so I replaced the coupler and got it to agitate, perfect. Now, it wouldn't spin once it reached the spin cycle and it would do everything else but spin. I was stumped! So I figured I call an expert and see if I can get some pointers. He happily shared his wisdom and led me down the right path. Long story short, I was able to fix my washer and it came at ZERO cost. I highly recommend Erik of DiamondStar LTD. A professional who cares. read more

My experience with DiamondStar was excellent. Per their Yelp page, I emailed an inquiry about a haywire clothes washer. I received a response nearly immediately from Jennifer, who set up my appointment after explaining the (very reasonable) service call charge. I requested a call ahead of the appointment since I have sleeping toddlers in the afternoon. On the day of, Erik called me twice to keep me in the loop. Thankfully our washing machine wasn't actually broken or injured. After some testing, Erik found the problem was related to our haphazard installation. Oops! He was very nice about it though and thoroughly explained what was happening. Thank you for helping us and I look forward to hearing about the new preventative maintenance program! read more

The week before Thanksgiving and our oven broke! Needless to say we were very worried we would be able to find someone to fix it. I called two places only to find out they don't work on Bosch. One of them referred us to DiamondStar. We called DiamondStar and Bree was very responsive. Erik showed up and managed to quickly diagnose the problem and finish the repair all while having congenial conversation in less than 30 minutes. Super nice guy, lover of dogs (we got to see his beautiful dog family and he gladly met ours), and our oven is working in time to bake a turkey for the holiday! Definitely recommend Erik and DiamondStar. read more

I'll make a short story long. I had a gas dryer stop heating. Therefor clothes would not get dry. My wife wanted to purchase a new dryer. I however wanted to have it repaired since it was a good looking machine. The next day I hoped on yelp and started looking for 5 star repairman and found DiamondStar. They were super busy because they have 5 stars on yelp and everyone wants the best. Erik came out the following week and diagnosed the problem. He definitely has more knowledge than most repair man. Lucky for me the part was in stock locally and he was able to get the part that day. Scheduled another appointment to have him back out and fix the problem. The story ends with the dryer fixed better than new and my wife not divorcing me. WIN, WIN! Give Diamondstar a call when your appliance goes out. A+++ Easy to work with, gets the job done. read more

4.5 Erik was professional, prompt, and did a great job fixing our two gas ranges and garbage disposal. He even taught me a thing or two about gas burners! It was always easy to get ahold of him and I appreciated that he went going out of his way to pick up the parts and patient enough to wait for us when he beat us back to the house. He gave us bundled packaged pricing which was nice but it was still a little rough dent in my pocketbook which is why I am giving a 4.5. read more

On 5/1/18 ERIK went to tenant's place to checked on Freestanding Electric Ranges with coil heating elements. he advised 1 burner and 1 switch out but suggested i change both burner which i agreed to, the total quoted was $340+tax, he charged me $280.00 as a deposit and service call. on 5/7/18 ERIK went back to tenant's place to replace 2 burner and 1 switch, he advised there is ANOTHER switch out he is going to replace it and charge me his cost only for the switch no labor, and his cost of another switch turns out to be almost $100.00, i am not sure how that is his cost. read more

If you're looking for professional, friendly, and knowledgeable appliance repair then look no further. Diamondstar is very professional and communicates so you always know timelines, costs, etc. It's annoying to have an appliance go out.. Diamondstar makes it easy and stress free to get it repaired. read more

Outstanding customer focused service! Erik arrived within the committed time frame (and even called me when he was about 20 minutes from arriving) to assess issues with my dishwasher. He is very knowledgeable and was able to diagnose the problem with specific recommendations on what to do going forward. I will definitely use DiamondStar for other applicance repairs and will be recommending them to my friends and family. read more

Erik fixed our Viking DW for us. He was courteous and on time. He also made some extra calls to find an expensive part at a lower cost for us. When the part came in on Fri night, Erik agreed to come over on a Sat to install it and get us working again. Would definitely recommend Erik for his knowledge and professionalism. read more

We've used DiamondStar multiple times over the last two years and will continue to use them because of their quick service, their honest and helpful repairmen and their reasonable prices. I appreciate when someone will treat me like they would want to be treated and you get that with Eric and Arvind (I hope I'm spelling names right!!) Bree from the office is also super helpful and friendly when scheduling appointments. Thank you!!! read more

My issue was a Dacor wall oven which failed to heat. I am pleased with this company. They were on time within the two hour window we had agreed upon, were courteous, quick to diagnose the problem and explained it to me in layman's terms. Fortunately the circuit board which was the root of the failure was available locally. They are not inexpensive but are certainly in line with other firms and I will use them for any other appliance repair work that comes up in the future. read more

I couldn't be more pleased with the service provided by Erik in repairing our refrigerator. He called when he was on his way and arrived very promptly during the scheduled time. He was very professional, efficient and personable. The whole experience could not have been any better. I will call DiamondStar Ltd. whenever I need an appliance repair and will recommend him to my family and friends. Thanks Erik! read more

This company went above and beyond for me. It was New Year's eve day and Eric, the owner, was working half a day. He had a very busy schedule but he fit me in at the last minute. I had an oven door that I had taken apart to clean the glass but couldn't get it back together. I will never do that again and will definitely leave it to the specialists! read more

Had these guys install my new appliances. Very thorough, courteous, and knowledgeable. I would recommend their work to anyone I know. They care if the job is done right and not just the $$$ read more

All I can say is WOW. I called for help to repair my stove and Eric came out and fixed the problem on the spot. You can be sure that their customer service is above the rest I highly recommend Diamond Star you can find a better company read more

Eric was excellent in every way! He explained the steps he made while fixing our dishwasher. He was honest and helpful with the invoice. We will definitely call him back for dryer or fridge service. We were very pleased with him! read more

I've had them out twice now. The first time was to repair my dryer about a year ago. The second was for my dishwasher today. I went straight to them for the dishwasher because I was so happy with the service and reasonable price from my dryer repair. Once again, they have provide exceptional service. They will continue to be my go to anytime I need an appliance repaired. read more

Eric came over and immediately found the issue, educated both my wife and I on dishwasher maintenance. Sevice and professionalism was top notch. Would recommend this service to friends or family. read more

Erik was fast, professional and reasonably priced. He tuned up my Frigidaire Gallery Dryer in under an hour. It seems like a brand new machine now. I would highly recommend Erik's services. read more

I am extremely pleased about their service. Erik and (so sorry, forgot his name) showed up promptly. They were professional, knowledgeable, and courteous that I could see how passionate Erik is about his job. I highly recommend this company. And I WILL definitely use their service again in the future. read more

We were fortunate to have received a recommendation to consider DiamondStar from a technician who does not work on GE equipment. It says something about the quality of work one should expect when a professional colleague is willing to recommend another. We were not disappointed. Erik and his trainee have just left after successfully completing the repair that was required on a leaking refrigerator, and while we had the benefit of his obvious skills available we asked him to look at a wine cooler that has not worked for quite some time. Erik quickly found the causes of both problems, applied temporary fixes while he obtained the parts required to finish the job, which he has just done. Everything is now back to normal. We shall not hesitate to use his services in future, and we will refer him to anyone who has a need for his expertise, with confidence and without reservation about the level of service he will provide. Erik exemplifies what I call "good old fashioned" service. He is informative, prompt, courteous, and knowledgeable. All of the aforementioned is provided without fuss. I wish every technician would take a page from Erik's book. Thank you for your services Erik. read more