Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

Our dryer heat went out and Jacks Appliance responded to my request quickly and was able to come…read moreout the next morning. We communicated via yelp and agreed on the flat fee for diagnostic and repair. The tech, Eugene, was on time and quick. Came back with the part and fixed it the same day. Appreciated the swift service. Well done.

My washer door wouldn't open. Best appliance came out right away and fixed for a reasonable price.read more

Nate was competent and also instructive. He fixed our issue and showed me how to avoid it in the…read morefuture.

My Samsung electric dryer stopped generating heat. I got quotes from several vendors and Bold &…read moreShort was among the most honest ones. Made an appointment with Vitalii for the next date. He arrived on time and the repair was very efficient. He uses only genuine OEM replacement parts. Very satisfied!

We had a great experience with Vitalii and another employee coming to replace our oven as we bought…read morea new one and Samsung messed up on the installation scheduling. We were able to book them for the next day and they were very able to get the job done in just two hours. They were friendly and helpful explaining everything. They also could haul away the old oven for us. They were careful and efficient! The price was fair and it did not change from what was estimated once the job was complete. We would highly recommend them!

Emerald Appliance has a scholar with a technician named Andrey who had my dryer back in operation…read moreso efficiently and diagnosed the issue in less than three minutes. His customer oriented mannerism's and intelligence allowed him to complete the appliance repair perfectly. It was apparent Andrey understands the mechanical world of appliances. His skill level and talents in his profession far exceed any other technician. Thank you Andrey and so honored to have you as our technician now and in the future.

Customer Service was great. Andrey knows the ins and outs about of his profession. Expert in…read moretrouble shooting to know what to do in the least amount of time spent diagnosing or fixing the problem, which is so helpful to get up and running again and is very fair on the pocket book. His quality of work is A+ and walks away with the area cleaner than when he got there. It's a great relief to find someone knowledgeable, fair and listens .... Thnx Andrey

They spent time with me on the phone to troubleshoot the potential problems with my 13 year old…read moreWhirlpool front load washer. But best of all they recommended getting a new one instead of pouring money into having them work on an aging machine that the manufacturer doesn't make parts for anymore. kudos!!!

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

Do not use this company!!! Came out for a dishwasher repair with an error code. They just replaced…read morethe tubing and put in a soap dispenser said that the dishwasher was fixed. Never even removed the dishwasher or did a thorough examination Charged $1200. Went to run the dishwasher two days later and got the same error code. nothing had been fixed. We asked them to come out and take a look at it again. Then told us we had to replace the pump in the dishwasher for $600. I don't think this company knows what they're doing. They don't guarantee their work or stand by their service. Called in a different repair man for the dishwasher and he said that there was actually a leak. He removed the entire dishwasher and said that we actually needed a replacement.

I got a text from this service that they are running a 25% off labor promo and I just happened to…read moreneed an appliance repair. So I called and scheduled an inspection. At the visit, the technician (George) quickly gave an estimate of roughly 2K which I said I need to think about it. Then when I was ready to move forward they told me the quote was already provided and they could not apply the discount. This is so ridiculous bait&switch marketing. At no point they told me the discount needed to be applied at the initial visit. Seeing the bad reviews they have, I wouldn't be surprised they would find some other ways to deny the discount even if I told them during inspection. I was attracted by the discount initially without checking. Now seeing all the bad reviews, I wouldn't have confidence in them at all.

My dishwasher in a newly purchased condo would not start. Emergency ER in Auburn sent a technician…read morewithin 24 hours. I received an estimate and information on ordering the part. Within 48 hours, my dishwasher is working. The technician was thorough. He had to come twice.

I hate to write this review, we tried to resolve the issue we had with this company after a poor…read morefix on our Kitchen aid refrigerator. We had a blocked drain line that a contracted (wasn't a direct employee of Appliance ER) technician came out to fix. He was very rough trying to get the lower drawers out of our fridge, Marring the interior of our top of the line Kitchen aid. Not to mention he was much more expensive than another repair we had used this same company for which took much much more time and more parts. we were happy with the care and cost of the previous repair (done by an actual appliance ER employee). Trying to get a fix is like pulling teeth and even when getting insurance information for a claim we are getting incorrect information and "not enough" or not correct information per the insurance company. Several months later I give up and am writing reviews of our bad experience. With all of this said, make sure you have documentation of your condition of appliance before time and ask for an estimate ahead of time being that apparently it can vary WILDLY!