I have been using Ben for our appliance repairs for many years and have ALWAYS had quick,…read moreprofessional work done well. He and wife Elizabeth work together as a team, she answers the phone, schedules and occasionally helps on the job when extra hands are needed. They are very competitive with the price and will advise if they believe the repair is not worth it on old appliances. I highly recommend Ben. RW

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

I had a great experience with this technician. He came out and helped finish installing my Samsung…read moregas stove and made sure everything was done right. He had the proper tools to check for gas leaks, which gave me a lot of confidence in the safety of the install. Professional, knowledgeable, and easy to work with. I'll definitely be calling him again for appliance repair in the future.

He showed up on time, and was able to let me know quickly what was wrong! He was great at…read moreexplaining things and didn't push me for more expensive options!

Did an excellent job repairing the dishwasher. Very quick and efficient. Price quoted was…read morereasonable, and never changed. When I asked about additional work, he was took a quick look at offered suggestions. Based on our interactions, I plan to reach out to this company in the future.

He was nice but very professional, knowledgeable, quick to find the problem, and fast repairing my…read morevery old Kenmore dryer. I will definitely call him again for an appliance repair. Thank you, Yelp, for the recommendation. .

Mike ordered the control panel for our Bosch dishwasher and changed out the part with no problem…read more He has decades of experience and is knowledgeable and efficient. He is a no-nonsense guy who gets things done. We'd recommend him as he came to our rescue without hesitation.

Would give a zero if there was an option. Scheduled a warranty service for a new subzero, date was…read moreset and took off of work to be available. Mike never showed and did not respond to text messages. When I was able to get an answer on his phone, he was dismissive, rude and argumentative. Said he never made the appointment and then found the work order. At this time he became more aggressive telling me "it is what it is" at which time I kindly asked him to cancel our service request and terminated the call.

Jeff and his crew removed our old (rodent infested) refrigerator, range, washer and dryer, worked…read morearound our exterminator, and installed new appliances with an absolute minimum of muss, fuss and bother. A consummate professional and a nice guy to boot, he had some great recommendations about how to get the new appliances set up. The bottom line was entirely reasonable. We are very happy.

Jeff did a phenomenal job at taking out my appliances. I found Jeff on yelp but was slightly…read morenervous with only 5 reviews albeit glowing reviews. (BTW he has many more glowing reviews on other reputable review sites - including one that begins with G and rhymes with doogle). Anyhow, Jeff is legit. He is professional, communicates clearly ahead of time and arrives on time. He stuck to his price quote - no surprises. Very happy with the job!

This Business has had a bad run, but from my understanding have dealt with those issues. I had a…read morecompletely opposite experience, my tech Bob, was knowledgeable, courteous and more than fair. I would call them back for any service I need, they are just that good!! I don't write reviews often but when someone goes above and beyond to do a great job and be a decent human on top of that, it merits some acknowledgment! Quick tip: A lot of "Appliance repair" businesses send out a diagnostic technician that basically fluffs you for the real tech to come out and fleece you. Smaller businesses, usually have just a qualified tech go out that is able to fix your issue on site right there and then! The downside is they are not going to always be on time due the time it takes to do the actual repair for the person before you. Call the smaller company if you can, schedule your call for first thing in the AM if you can, and always call at least 5 companies and go with your gut. If the tech comes out and feels as though he is full of it, chances are good you are right. In my experience Sound is well worth another try!

By far the worst Company! They get zero stars from us! My mother called them two days ago to come…read moreout to look at the dryer because it was making noises. Coincidently the hot water tank went out at the same time so she had them repair that as well. They did replace the part in the hot water tank that day, but had to order a part for the dryer. They promised to come back the next day to finish the dryer. After waiting all day they never showed up. After several phone calls an old lady at their office said they would be out the next day. Well... today the garage is flooded from the hot water heater. They obviously did something wrong there and still haven't showed up for the dryer. Of course my mom is very upset so she called them again this morning and the man on the other end of the phone started insulting her for being upset. She called blind from the yellow pages, which made me look them up on here. Obviously they have a very, very bad reputation. DO NOT HIRE THESE PEOPLE! They are a scam and crooks! They need to go to jail... They come and take peoples money, lie to them, and never come back. Plus they do not know what they are doing and will destroy your appliances...

bought a new washer at Weirs Appliances. the salesperson was honest and answered all our questions…read more there never was any pressure to buy or never any upselling. it arrived today. the installers Nate and Miles were super efficient and very very careful navigating the tight spaces and path to install the washer. they tested everything once it was in place and made sure I was happy. I highly recommend Weirs! it's nice to keep our business local.

Carlos and Derek arrived inside the quoted time window. I was impressed with how polite and…read moreprofessional they both were. They quickly took the old washer and dryer out, installed the new one and went a step further than expected. They ran the cycles, checked the drainage, and made the new washer and dryer ready for the first use. Very happy and would recommend theses guys.

The ice maker on our SubZero refrigerator stopped making any ice. First, I ordered an after-market…read morereplacement on Amazon for a DIY fix. No joy. The part didn't come with the correct electrical connection. Next, I reviewed local appliance repair companies on Yelp. UP Appliance Repair had great reviews. I called Alexander and we scheduled a time for him to come to our home in Gig Harbor. He returned the same afternoon with the correct part...and now we have beautiful, sparkling ice! Thank you, Alexander, for a job well done Highly recommend!!

Alex is completely fair and honest...advised getting new washer because of the expense it would…read morecost us to fix the old one..we really appreciate his expertise and knowledge he shared..I would highly recommend this business to others...you won't be disappointed with how professional he is...

I am not unfamiliar with purchasing and repairing of appliances as I am the property manager for 10…read morehomes in North Tacoma. I dropped off a dishwasher and paid 60$ for a diagnostic. I was told this is the initial cost to look at the unit and anything additional will be for replacement/repair work. I was called and informed that my unit had been tested and nothing seemed to be a problem and that my unit was ready for pick up. Upon pick up, I was informed that I owed an additional "labor cost". Didn't make any sense to me as I paid for diagnostic, which is all they self-admittedly did, and wasn't sure how they rationalized charging "labor" for something that had no "out of scope"/additional work done to it. I expressed my displeasure with the on-site staff who had no coherent explanation as to why I was paying more than our agreed-upon diagnostic rate. He kept saying that they " spent a lot of time testing" and in my mind that is the sellers burden as they sold their ability to do diagnostic for a certain amount. To me it felt sketchy and felt like a half baked business practice. If they had done any amount of work to the unit, I would have no problem paying for labor. I frankly wouldn't had a problem if they said that diagnostic was $100 from the start. I would've liked to agree on a price for a certain project/assessment and have it cost that same amount when said work was complete. I also want to mention that the on-site staff have almost no knowledge of these machines and their functions. They were really just salesman with the service team in back of house. I personally like to speak with technicians about mechanical issues so I have a better understanding of tasks performed, and common issues. Aka real knowledge. Overall, I did not find my visit to be worthwhile or a good investment and frankly left feeling like I was bamboozled. I am not likely to return and would not recommend anyone else go here for repairs/diagnostic.

My dishwasher went out. I called Amana to see who to…read morerecommend for the repair, they said it was the circulation pump and it was an easy fix. sent me the Factory certified part and 2 you tube videos. However, I needed a narrow quarter inch clamp. That was the problem, I can't find where to buy one. So, I went to Lakewood Appliance and was willing to pay the $120 for the service call just to have someone come out and put the clamp on my factory certified genuine part. remember the part came directly from Amana. First I asked if they had the clamp, they did not. should have been my first red flag. I said I needed a narrow clamp. this idiot said how narrow and started to show me diameters with his fingers. I said Narrower, not smaller in diameter. Don't treat me like I'm an idiot unless you're a bigger idiot. Then this sick bigot said that even though I have a brand new part, that he would not put on cheap China junk, so I had to buy one of his. I told him I got it from the factory, and he said he had to be sure. well mister bigot. I don't care where it's made. it's genuine and I will never ever do business with bigots and arrogant jerks. I will pay someone who can read a box when it says it's factory.

The consistent very low rating is warranted with this company. I reached out for an appliance…read moreissue, spoke to whom I *think* was the owner and was told a tech would call me back, which didn't happen. Several days, maybe a week, later I called back and spoke to the owner again. He asked me to text him my address and he'd have a tech local to me call me and come take a look at the issue I was having. Several more days passed with no call, no follow up... nothing. I contacted Mr Cool, who lists Artic Appliance as an authorized servicer of their units and explained the situation and the very low ratings of the business, which they were unaware of. Hopefully they find a better, more reliable company to do business with. This place is an embarrassment to the appliance service and repair industry.

After calling this business several times during its listed business hours, still no one answers,…read morenor will they return my calls. I've left many messages and NOTHING!!! I wish there was a way to assign a zero (0) to this review, because this so-called company deserves it. Please avoid Arctic Appliance at all costs!!!