They spent time with me on the phone to troubleshoot the potential problems with my 13 year old…read moreWhirlpool front load washer. But best of all they recommended getting a new one instead of pouring money into having them work on an aging machine that the manufacturer doesn't make parts for anymore. kudos!!!

I contacted Ben's Appliance about my leaking refrigerator and communicated with Elizabeth via text,…read morephotos, and several phone calls to diagnose the issue. I was given a tentative diagnosis and an estimated cost via text. When Ben came to do the repair, I was not home, but my mother was present. After the work was completed, my mother called to inform me of the total cost, which was double the estimate I was provided. I asked to speak with Ben to ask for clarification. As soon as I expressed my concern, Ben became highly agitated and began yelling, claiming the higher cost was due to taking everything apart. I had to ask him to stop shouting at me because I was simply trying to understand the charges, not to avoid payment. I also told him that I felt he should have discussed and explained what the problem was and the cost before the repair began, especially given the significant deviation from the estimate. When I told him what I was quoted, he said it was wrong and that he would "chastize" her later. After we hung up, he continued yelling at my mother in our home, then slammed the door after being paid. Once I reviewed the receipt, I noticed the reason the price was different was due to a "service fee". Not the additional labor cost to take everything apart, as Ben mentioned. Elizabeth was actually in the ballpark with the cost for the "repair". She just failed to mention the fee for them to come out. I called Elizabeth to provide feedback and to ask why this fee wasn't disclosed upfront. She said it wasn't mentioned because I "never asked." I guess I wasn't specific enough when I asked how much it would cost for them to come out and fix it. She then put me on speaker, and Ben again became defensive, yelling, and calling me a clown before abruptly ending the call. I understand that estimates can change, but fixed fees should be disclosed and discussed upfront. Treating a PAYING customer disrespectfully when requesting clarification is entirely unacceptable. I caution anyone considering Ben's Appliance.

I have had both Artem and Vlad as my technicians, and they were both wonderful. This professional…read moreservice, based on my experience, is comprised of patient and skillful professionals who show up to a job and really know what they're doing. They value repair above replacement, even for older units. They repaired my no-name (Hotpoint) dishwasher from 1995, repairing an entire mechanism part and various seals. They came and repaired my garbage disposal, and because the repair was so simple (stuck piece of old plastic), they did not want to charge me the full price. This was such an honest gesture. Their service is so reasonably priced as it is. I know that if I have any more appliance issues or general handyman work that I need done, Medvedkov is on the top of my list of folks to call. Thanks again to Artem, Vlad, and the dispatch team. You guys are fantastic and I wish you all the best.

They came and diagnosed the problem and gave me an estimate.. I am waiting for them to get the…read moreparts to complete the job:) They were prompt and good communication:)

Jack came out right away to fix my dacor! He was friendly, professional, and even handled it like a…read morechamp when my dog escaped her crate. I asked him to replace the igniter on my oven and show me how to adjust the racks so I can clean it more easily - he did both things in less than half an hour! Great value for the service requested. All done within four hours of my first call.

Very nice young man. He charged. $99 service charge which is far less than most places. He was…read moreable to show me what was wrong, operator error on my part and didn't charge us any additional. Would certainly call him again if we have washing machine issues.

Washing machine repair. Easy to schedule, kind, on time, communicative and fixed the issue after…read moreordering a part. Adding to my stable of contractors. Very happy with the process and result.

My Samsung electric dryer stopped generating heat. I got quotes from several vendors and Bold &…read moreShort was among the most honest ones. Made an appointment with Vitalii for the next date. He arrived on time and the repair was very efficient. He uses only genuine OEM replacement parts. Very satisfied!

Mike is the Picasso of refrigerators! I don't know how he doesn't have 5 stars across the board and…read moreI don't understand the people who gave him 1 star here. Does he text? Nope, but who cares. He is affordable and knowledgeable and saved us 15k in having to buy a new Sub Zero when he was able to fix our 38 (!) year old model that came with our house. This world doesn't make them like Mike anymore and that is a shame!

Mike ordered the control panel for our Bosch dishwasher and changed out the part with no problem…read more He has decades of experience and is knowledgeable and efficient. He is a no-nonsense guy who gets things done. We'd recommend him as he came to our rescue without hesitation.

I had GE dryer go on the fritz. They came out as scheduled and did a great job fixing the dryer…read more They provided helpful tips to keep our dryer working longer and didn't try and gouge us on replacement parts. They were very professional, I'd highly recommend them.

This business might be a scam. They have come out to fix our refrigerator twice - and no complaints…read morethere. But - the same problem persisted weeks after the second fix. I tried calling - left a message. Again, left a message. Left another. Then my wife. Then me again. No call back. So - I was frustrated and scheduled an appointment. I didn't get any confirmation, so I called again and got the answering machine. I called back from a 503 number and low and behold, I finally talk to someone. They said that I have an appointment (tomorrow at 1PM). I saw something like - 'I must have missed the confirmation message' but there was none. The next day transpires and it is a no-call no-show. It is the absolute worst customer service I have ever had. I left a final message saying it seems like you are screening your calls and not responding to me for what I can only think is you don't want to have to fix the repair you made that did t work. Then my wife started calling again and again... got someone that said they would 'transfer her to accounting' -- HAHA! There is no 'accounting department' - what a scam. I just can't believe you were just so bad at every aspect and interaction. All the calls, the messages unreturned, no confirmation for the visit, the no-call no-show, how easy it was to get a hold of you from a different 503 number, and then the lie about the accounting department. How are you even in business?

Carlos and Derek did an excellent job of installing our trash compactor and removing the old one. I…read moresaved several hundred dollars by using Weirs. I was also able to have the new compactor installed in days rather than months. I'm now a devoted customer of Weirs. Bob F.

Carlos and Derek arrived inside the quoted time window. I was impressed with how polite and…read moreprofessional they both were. They quickly took the old washer and dryer out, installed the new one and went a step further than expected. They ran the cycles, checked the drainage, and made the new washer and dryer ready for the first use. Very happy and would recommend theses guys.

Alexander was professional, knowledgeable, and fixed the issue efficiently. He explained everything…read moreclearly and left my sub zero unit working perfectly. Highly recommend.

The ice maker on our SubZero refrigerator stopped making any ice. First, I ordered an after-market…read morereplacement on Amazon for a DIY fix. No joy. The part didn't come with the correct electrical connection. Next, I reviewed local appliance repair companies on Yelp. UP Appliance Repair had great reviews. I called Alexander and we scheduled a time for him to come to our home in Gig Harbor. He returned the same afternoon with the correct part...and now we have beautiful, sparkling ice! Thank you, Alexander, for a job well done Highly recommend!!

They are really easy to work with. My only complaint is that it took about 4 - 3+ hr appts to get…read morethe issue fixed. The receptionist is great to work with and very flexible.

Mark came out when expected . His years of experience told him the problem immediately. It was a…read moresimple fix. He did it and was his way. His charge was nominal as he wasn't here long. Thank you.

This Business has had a bad run, but from my understanding have dealt with those issues. I had a…read morecompletely opposite experience, my tech Bob, was knowledgeable, courteous and more than fair. I would call them back for any service I need, they are just that good!! I don't write reviews often but when someone goes above and beyond to do a great job and be a decent human on top of that, it merits some acknowledgment! Quick tip: A lot of "Appliance repair" businesses send out a diagnostic technician that basically fluffs you for the real tech to come out and fleece you. Smaller businesses, usually have just a qualified tech go out that is able to fix your issue on site right there and then! The downside is they are not going to always be on time due the time it takes to do the actual repair for the person before you. Call the smaller company if you can, schedule your call for first thing in the AM if you can, and always call at least 5 companies and go with your gut. If the tech comes out and feels as though he is full of it, chances are good you are right. In my experience Sound is well worth another try!

By far the worst Company! They get zero stars from us! My mother called them two days ago to come…read moreout to look at the dryer because it was making noises. Coincidently the hot water tank went out at the same time so she had them repair that as well. They did replace the part in the hot water tank that day, but had to order a part for the dryer. They promised to come back the next day to finish the dryer. After waiting all day they never showed up. After several phone calls an old lady at their office said they would be out the next day. Well... today the garage is flooded from the hot water heater. They obviously did something wrong there and still haven't showed up for the dryer. Of course my mom is very upset so she called them again this morning and the man on the other end of the phone started insulting her for being upset. She called blind from the yellow pages, which made me look them up on here. Obviously they have a very, very bad reputation. DO NOT HIRE THESE PEOPLE! They are a scam and crooks! They need to go to jail... They come and take peoples money, lie to them, and never come back. Plus they do not know what they are doing and will destroy your appliances...