Excellent service. Knowledgeable Really care for their customers. Very prompt and communicative read more

Overall got the job done (microwave/oven combo repair), but took multiple visits to do so. This is in the greater Seattle area. One service trip, they came with an incorrect part. They could have double checked what was ordered and delivered to them before coming over. Second service trip they essentially ghosted our communication and the tech came late - after the 3 hour service window. They apologized afterwards and completed the job on a weekend. read more

Smart choice is a great company to use for your appliance repairs. They are quick to respond and keep you updated so you're not second-guessing, when are they coming, when are they calling, or what needs to be done? Can they fix it? Viktor is a great technician, very smart, very knowledgeable and explains what the issue is and what needs to be done to solve your problem. They are quick to order parts if needed, and fast to book your next appointment. We highly recommend them! read more

Very efficient technician, fixed the issue with our dishwasher in no time. Quite knowledgeable and friendly. I would recommend this company :-) read more

The gentleman was polite, quick, decisive, and a short time later everything was in working order. He was probably the most efficient worker I have ever worked with in my home. read more

These guys are the best! Super professional and a pleasure to work with, which is hard to come by in these times. I would not hesitate to call them! Thank you for helping me! read more

Arsen B was our contractor for Smartchoice Appliance he was very knowledgeable and Great . Our Furnace wasn't blowing out heat . Arsen B came to the rescue and did a Great job . Arsen B had our Furnace up and running in about 20 minutes. Thank you Arsen B for an Out standing Job . read more

Edward was great. He was able to explain everything they did and answered all my questions.

Arsen was great. Professional, answered all my questions and prompt. Highly recommended.

It was easy to schedule work with SMARTCHOICE and the technician was (and still is) first rate. Couldn't be happier.

The tech Ed was very professional. Leo was great at answering the phone and communicating. I would highly recommend.

Alex's was great to work with very thorough. I appreciated his time management and honesty and work ethic. He was good value for the time and money. They were quick to respond to the service call. Ask for Alesk; I would use them again. read more

I had a great experience with Smart Choice from start to finish. My dishwasher started making loud noises, and after contacting the appliance company under warranty, they referred me to Smart Choice -- and I couldn't be happier with that referral. Max came out and diagnosed the issue in under two minutes. Impressive. He wrote everything up clearly and provided an estimate that the appliance company approved without any back-and-forth issues. Once the replacement part was shipped to Smart Choice, they called me promptly to schedule the repair. Max arrived on time, completed the repair efficiently, and the dishwasher has been running perfectly since. What really stood out was the follow-up call two days later to make sure everything was still working well. That kind of attention to customer satisfaction is rare these days. Highly recommend Smart Choice and Max specifically if you're looking for professional, reliable, and thorough appliance repair service read more

This service attendant kept us Will informed was clean, polite, efficient, and talented. I would use them again.

Our technician Aleksandr was great! He was very knowledgeable and professional! He fixed the issues and everything works great!!

Thank you to Smart Choice Appliance for fixing my washer they came when I had time to be home and they did not leave until the issue was fixed, greatly appreciated! read more

Edward from Smart Choice corrected a bad air/heater installation from another HVAC company. I would highly recommend Smart choice.

Clean, punctual, and professional. Arsen repaired a problem that had been plaguing the dryer since I bought it. Thank you. read more

Arsen was very professional, knowledgeable & got the job done quickly. I didn't feel rushed & he ad explained the repair he completed.

Great technician. Enjoyed the mobile text alerts and updates. Efficient. Worked with my home warranty.

My oven was working until they installed a brightness in the setup Now not working getting error code? read more

Found this NIGHTMARE Gem from American Home Sheild. Worst Choice should be the name of this place. Whatever you do click to your next choice! Alexander The Tech came out 2 times. Ask me.... What did he accomplish. Nothing!!' He doesn't speak English so make sure you have your translation app handy. In the end this what they did: Alexander left me with a Gas leak, broken oven and a headache! Spoke to Max their CS guy... another winner. These two guys are the new Dumb and Dumber! Worst Choice! Thank's for leaving us with a broken oven which you had no idea what you were doing!!! I gotta be nice, Let's give them 1 Star. Oh did I mention he showed up at 8:45 PM when I was told we were at a window for arrival of 12PM to 5PM. God Bless read more

Arsen came by and fixed my microwave. he was very professional. He did a great job. I'm very satisfied and my microwave is fixed. I would recommend . Thank you Arsen. read more

Arsen is great. Always polite and willing to take time to answer any questions. I appreciate him and the company being quick to assist us. He has fixed my fridge, dishwasher, laundry washer and dryer. So I'm more than satisfied. read more

Great service. Had a problem with our oven. Quickly scheduled to have the service rep come. He came as planned, checked out the oven, explained the problem, and repaired it. read more

quick efficient! polite, prompt! Knowledgeable! Would use them again ! easy to schedule and get quick responses!

I had the absolute worst experience with Smart Choice. Their so-called "technician" showed up, took a fleeting glance at my malfunctioning hot water system, and decided to play Sherlock Holmes for a whopping 10 minutes. I'm not sure if he mistook my home for a crime scene or a comedy club because the only thing he managed to uncover was a talent for blaming the hot water itself, as if it had committed some unspeakable crime against humanity. It was a masterclass in avoiding actual work. And the audacity didn't stop there. I then spent the afternoon doing what I hired them to do, measuring the water the temp... which was of course fine and NOT THE PROBLEM. Smart Choice, indeed. The only smart choice here was realizing that they're not worth a single dime of your hard-earned money. If they ever decide to switch careers, I suggest stand-up comedy - because their performance in plumbing is nothing short of a joke. read more

Smart choice they where professional and fixed my washer I would recommend it the part of the machine took a while to get

The service tech Andre was professional, timely and polite. He did a great job repairing my cooktop. Overall I had an excellent experience with SMARTCHOICE Appliance! read more

This was scheduled quickly after I made the call, Arsen was able to come earlier than expected, was very knowledgeable and fixed our dishwasher quickly. He stuck around to provide tips on keeping it running longer and let me know that I can call back if I started to have issues again. very happy with their service. read more

Was assigned them buy First American home warranty.Very poor communication from office had to call to make appointment . Made appointment showed up and was told washer needed now switch and transmission .Would get insurance to cover. Insurance approved on Saturday. Called was told parts would be in in Wednesday. Wife was told would be out ASAP. Called office in Wednesday parts were there.But could not be out for another 10 days.Was told going to be on cancelation list of someone canceled we would be next.Never heard back. Day of appointment was called told wife techican was suck. When I called back tech was hurt then told insurance company tech took personal time.Now schedule for another 10 days out. They refuse to give out contractor license number and UBI as us required in state of washington so cannot find out of they are even licensed and bonded. Beware have notified state. read more

we had a problem with our JenAir glasstop stove and two technicians came by. Both Arsen and Oleg were excellent in enquiring about the problem we were facing with and quickly diagnosed the problem and pulled out the stove and fixed it. Not only that, they did an excellent job of cleaning inside and also taped the duct so there won't be any leakages etc. I will strongly recommend these two guys and they were very polite and pleasant to talk to.i would strongly recommend this team and can vouch for any appliance problems that need fixing. good work Arsen and Oleg. Rao P. read more

Summary: They weren't able to do the job, have poor operations and no interest in customer service. Details: They told me the could fix my dishwasher. I agreed to their quote, they ordered the parts. Then they couldn't fix the dishwasher and charged me for the parts. I paid over $300, still have a broken dishwasher, and wasted two weeks. I reached out to the team to see if they could refund me for the cost of the parts or if we could come to an agreement and they didn't reply. Additionally, through the process I had to call to follow up multiple times because they mixed up my phone number and misspelled my email address so their communications weren't getting to me. They also cancelled and rescheduled the service date the day before. read more

Appreciate the quick response to inspect the issue, order the part needed and book the appointment. Our experience was excellent, thank you Justin for the wonderful outcome. read more

Justin came on time repaired all the issues and addressed all concerns. Went above and beyond to clean my AC unit and few other things related to furnace. read more

They gave me a wrong diagnosis for my refrigerator and charged me $75 for it. I had to get a second opinion to solve the problem.

They are not responsive. They dragged out a refrigerator repair nearing on 3 months. They ignore all attempts to contact them for updates. The onsite technician (who showed up 4 times and never fixed the problem) only made things worse. it went from ice maker not working to ice maker and water not working. I've never experienced such terrible service. My hope is that they get a lot better or stop trying to help people at all. They only make things worse. read more

My go to appliance repair. Prompt, honest and friendly. I have referred several neighbors and friends and they all are very satisfied.

Adrian was great. Very pleasant and efficient. Overall Smart Choice is professional and responsive. I never had to wait more than 24 hours to schedule service. read more

These guys really know what they're doing. My wife and I are tired of getting repair technicians who say they know what's going on but actually don't. These techs diagnosed and repaired our refrigerator issue efficiently and correctly. We are always going to use this company. read more