Great customer service and a well made patio cover! Like many, deciding to have a patio cover built entails a lot of pre-work on your part: jumping through rings of fire with your HOA, obtaining the best value for your dollar, city permits, picking the color and design for your cover, and most importantly, finding a company with good customer service. My adjacent neighbors and I embarked upon this mission together, hoping to have our patio covers in before the summer. We had several companies come out and provide us with quotes. Hands down, we all agreed we wanted to use ALUMACOVERS. They showed up on time for our appointments and were extremely easy to work with (especially Eric). Finding good customer service is rare now a days. We agreed to use ALUMACOVERS even if their estimate was high, but to our surprise they offered us a very reasonable price for each of our patio covers. My patio cover (and fan) was installed last weekend! My neighbors will be having theirs installed shortly thereafter. It has changed the appeal of my backyard and I couldn't be more pleased with it. You will not regret getting an estimate from this company. read more

AlumaCovers - Patio Coverings Near Me - Riverside, California

We called Alumacovers for an estimate. Jerry came out promptly and was courteous. He asked what we wanted and answered our questions. He gave us a quote on the spot. We had two other companies come out and give us quotes. We decided to go with Alumacovers because their quote was significantly cheaper (which had me worried). Jerry came back out and took our deposit and said installation would be in a couple weeks. The day finally came and the installers came the day before to drop off materials. They came back in the late afternoon the following day and put up most of the cover. They came back the next day and finished up. They were quick and professional. We are very impressed with our new patio cover. My husband and I really love it and he was even against getting it from the beginning! But now he is super happy I talked him into getting it! read more

AlumaCovers - This added more useable space to our backyard. - Patio Coverings Near Me - Riverside, California

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We just finished getting our Aluma patio done and I'm totally in love with how everything turned out. Right from the beginning our experience was amazing we received a quote right in our home. I believe it was Eric who came out and helped us decide exactly what we wanted and how the whole process was going to go. He came prepared with style and color samples and was very knowledgeable. Once we received our HOA approval Alumacovers was ready to start our patio project in a matter of days. They took care of getting a city permits done which made life so much easier. What I loved best was that no one had to be home in order for them to get the work done. Which is a plus not having to take days off work in order for our patio to get completed. Also one thing that I liked is that when William gave us a date of when they would be here to get work done it was done when he promised.It really puts you at ease not having to stress about the company not showing up to do what they're supposed to do. All in all we are very satisfied with our whole experience from start to finish! Thank you aluma covers we are so happy we choose your company to do our patio. Will definitely be referring you guys once people come and see the amazing job you guys did for us! read more

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We just got our new patio installed before Labor Day 2021 and we absolutely love it! The workers came right on time and knew what they were doing. They were clean and friendly and worked consistently and thoroughly. It took 4 months from the time we signed the contract until we got it installed (due to material backlogs from the pandemic) so it was trying our patience at times, but well worth the wait. we love the style and color and quality of our patio and highly recommend it. read more

When you want a project done, you do the research and call the guy right? Or, you do it yourself, right? Well I did the research, called William from Aluma Covers and decided to meet with him to talk it over, (more research). He shows up and it turns out he is a real pro. He shows you samples, IPAD and all.... He helps you design your project and then he gives you the best price you can imagine. I could not have built this patio project for the price and quality, (not to mention the speed). He even showed up on the day of the build to make sure it was built how I wanted. The attention to detail and great crew make this the best construction company you could hope to find. I have to add in that George builds the project, he is a craftsman. Knows the material well and has an eye for detail. These guys cleaned up everything and even used a blower on the patio to clean up! call now. you wont regret this call. read more

worest customer service ,they never come out for repair, they sell faulty equipment coverings, very poor workmanship, don't fall for false promises, they will sell you a $8,000-$10,000 patio unit and never properly install the aluma covering, you can call them get answering service, no manager or supervisor call you back to follow-up on repairs best advice do not use there service or contract with them, contactor Lic# 995932 they give you a life time warranty but no one every comes out for repairs I will show you pic's of what i'm dealing with water has leaked into the light fixtures due to poor installation roofing was never properly sealed to prevent leaks i have electrical damage to light fixtures celing fans and light kits. I have called, E-mailed repeatly with no customer follow up. Now it time to report to BBC and hire an Attorney to get this huge patio covering redone and completed by true professional, who honor their customers and warranty services. read more

Got a call back from William in less then a hour after i requested a estimate, had it scheduled and he showed up on time. After going over 4 other bids, price was the lowest here. William handled all the permits, scheduled a install date. his guys showed up early in the morning and got it all done in less then 8hrs, they cleaned up and off they went. city came down to sign off a few days later. Can't be happier wth the service. Thanks again read more

AlumaCovers - alumacover solid patio - Patio Coverings Near Me - Riverside, California

Carmen and William were very professional, and came out on short notice to get us set up with our new patio cover. They provided speedy and excellent service throughout the whole process, gave us a quality product at an amazing price, and the whole family can't believe how great it looks! I highly recommend them to anyone in the greater LA or Riverside area looking for a cover. read more

AlumaCovers - Patio Coverings Near Me - Riverside, California

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Don't go with this company. They're quick to take your money but if you have problems with their work they're nowhere to be found. Called many times to get them to come out and fix some issues with stuff they did and they never show up. Patio leaks and outlets they installed don't work. I was told they'd give me touch up paint too and never got it and when I call they keep gicitme the run around. Also the employees they have were trying to do side work for less money. Very unprofessional. read more

VERY POOR CUSTOMER SERVICE! We purchased three large patio covers, spent a fortune on them approximately 8 years ago. We were happy with the installation and the final product; however, I called today because even with good maintenance the gutters are not working properly, what looks like rust is starting to appear and one of the corbel's just fell off!!! Called William Redmond who we originally worked with to see about having someone come and look at the gutters, fallen corbel and to get an estimate for an addition cover on the side of our home. He was RUDE, completely uninterested in standing behind his product and work. Accused us of not maintaining the gutters and claimed he is slammed with work and has a backlog of two months, suggested we get a handy man to address our concerns!!!! So much for a lifetime warranty. Even though we were willing to pay for any work, he was completely unwilling to assist in anyway, stated that the filters on the gutters could have blown away and the sealant is only warranted for two years anyway, so he was not willing to assist in anyway. I had recommended them to a new neighbor, made sure to inform them right away to look elsewhere. Clearly this company has gotten to big to care for their loyal customers. I'd give zero stars of possible. Please save yourself the grief down the line and get another company that cares and stands behind their products, installation and promises!!!!! read more

EWWW! TERRIBLE CUSTOMER SERVICE! Called in just to set up an appointment for an estimate and was told I would get a call back within 24 hours. Shhhesh! If they make wait that long to just to set up an appointment, how long will it be for the install? Next day I still hadn't received a call back, so when I called back in, I was assured my name was on the list to receive a call back. Days later and still NEVER received a call back. I've taken my money elsewhere, I shouldn't have to chase down a company to get my business. read more

We had multiple problems with this company. I was told this would be a one day project. Ended up being 5. First set of guys came out late and started the project wrong by drilling into my concrete and into my house stucco that I had just paid 300 dollars to repair from previous patio cover in preparation for the new one. They were sent home and new guys sent out the next day. They were able to get the cover up but not completed. We had two dented beams, missing end caps and screws. Two days later they came to finish the job but had to be told to fix everything before I was going to pay them. In the end, I received a smaller patio cover than originally quoted for, had permanent damage to my concrete. I received attitude from the estimator and the owner and was treated as an inconvenience. A week after the project was finished we noticed that the electrical was done completely wrong and could have had catastrophic consequences. The electrician who came to repair it cost me another 400 dollars to fix. All our wires were connected to the neutral so we had no 'ground' and if we had a lot of rain it could have shocked someone or caused a fire. I have small kids and this was very scary to hear. That is a severe safety issue. Needless to say I can't recommend this company. read more

From the beginning of the process of completing my patio cover, everyone was professional and courteous. William kept me updated on how long it would take to get the materials for my patio cover. He explained that due to COVID-19 it was taking longer to get the materials needed to complete my cover. Clearly, that isn't his fault that the materials weren't available, but who wants to sit outside in 115* heat anyway. Once the materials were available, the installers were here and my 16'x 32' patio cover was done in a little over 2 days, including all of the electrical work. It's gorgeous and makes such a great addition to my home. I appreciate the hard work and attention to detail and cannot wait to use this space regularly! Thank you so much. read more

We Highly recommend AlumaCovers for your patio needs. After getting three estimates they were by far the most professional and best price and guarantee. We first had them redo a rental patio after being so satisfied with the it we just had them complete a patio at our home. Going with the three inch thick installation makes a huge difference, keeps us and our home cooler we just love it! It's so nice spending time outdoors under our patio during the day and evenings. Eric was super friendly and absolutely wonderful in helping us to get the best design. The installers were also very professional and were super about clean up, it was spotless. Thank you so much!! George and Sylvia Suarez read more

Our patio turned out very nice. We had some issues but William took care of them and I really appreciate that.

Alumawood made a 12'x36' patio cover for us. 24' was solid. 12' was lattice. The finished product is very nice and our salesman Ron was nice. There was a mistake in our order and instead of putting the lattice section 10 ft tall and solid 9ft tall as was ordered and drawn in the picture, it is 9ft all the way across. It was too late to change it with how much they had built before I got home from work and saw it, so we continued as is. Not exactly as ordered (wrong stuff ordered, not just an install issue). The two gentlemen installing it (not Ron like we expected) spoke very little English, so communication was an issue. It still looks very nice and should last for years to come. Had a very bad experience with William. He left a very rude voicemail and unprofessional text messages within minutes of his voicemail demanding payment. We had been home as promised for hours waiting for someone to come pick up payment, but no one showed. According to William, someone came and no one was home, even though we were in the front room by the door at that specified time and no one knocked on our door. I had written the check and placed it under our mat as Ron had requested, but then William starts hounding us right after we put payment there. He was extremely rude and disrespectful to me. Now I know why they were the lowest price we found. Very poor customer service from William. Extremely disappointed about how he represented Alumacovers. Prior to this event, I would have given them 4 stars (it would have been 5 if they hadn't messed up my order). Buyer beware. Be there when they build it to make sure you get what you ordered. I made the mistake of going to work that day... read more

AlumaCovers - Completed patio cover. - Patio Coverings Near Me - Riverside, California

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This company completely wasted my time. I contacted them to come and look at the scope of my patio project and they sent someone out right away. They did the diagramming and mentioned it would go to engineering and then to the city for permitting. A couple weeks later they came and did more measurements for engineering and I signed an agreement and gave a deposit on 04/28/2021. I received a text on 05/19/2021 that there was an engineering change necessary and they would call me to fill me in on that. They called me back on 05/21/2021 and said that due to the engineering issue that the owner did not want to do my project. They wasted a month of my time and here I am thinking that the project should start in 3 weeks. Meanwhile, I have been holding my neighbors up for painting based upon when we can get the project going. My question is, shoe on the other foot, would they be willing to let me out of my side of the contract so easily? Doubt it. The worst part is that I did not go with this company because they were the least expensive, I went with them because of the rep they had in the field. DO NOT USE THIS COMPANY, they have a shady operation and did not even try to make the project work. Save yourself the time and frustration. read more

Completed a 14'x40' patio cover project. Included 3 fans, 3 outlets in the posts, 8 can lights, insulated cover, and permit process/fees. When the job required more coordination than initially expected, William (owner) stepped in and made sure the duties were delegated to the right specialists on his team. Very satisfied with the build. Built a nearly identical cover for a family member of mine, as well. Go with this company to guarantee the job gets done right. They will follow through every step of the way. No hidden charges. Up front pricing. My HOA and Riverside County both signed off on the build. read more

Called for someone to come out and give an estimate, no call back. Four days later, called to follow up and the phone rep, Courtney, was extremely rude and acted as if she didn't care about my business. I guess I will take my big outdoor project elsewhere. If someone does not call you back and acts as if they don't care about earning your business, then they DO NOT GET IT. read more

Where do I even start? I found this place in a magazine, called and asked for a phone estimate, the girl called back so after more shopping I called to set up an appointment for a hard estimate. I never got a call from anyone. A few days later I called again, they girl did she would have someone call asap... Never got a call... Finally on the 4th try the manager called and had Jerry get in contact with me. I set up an appointment and a few days later had to cancel. When I called he just shrugged it off and said ok call me when you have time... Now I know it's my fault I had to cancel, but he could have called back to reschedule... When I called again, the manager called me back and had Jerry call me.... Jerry came over and said that he would email me the estimate of the plans by the following Monday....That was nearly 3 weeks ago. read more

I started off initially with this review due to some hiccups with a fan installed with my AlumaCover. William in Riverside quickly sorted the problem as soon as he found out there was an issue. He had the malfunctioning fan replaced within 12 hours of contacting me. It would have been sooner if my schedule would have allowed. We love our AlumaCover and the fan and electrical outlet are neat options. Give William at the AlumaCovers in Riverside a call and he will hook you up with a great patio cover and customer service. read more

Contacted AlumaCover for an estimate. Eric, very nice guy, came out and gave us the right price. The build was ahead of the estimated schedule. We now have a nicely built patio cover in our backyard that me and my wife can enjoy for many years to come. I will recommend this company to anyone, anytime! read more

We hired alumacovers to put up a solid patio cover. The entire process was easy and quick. They are very reasonably priced and the final product looks amazing. Not only that, but we had great experience with the installers. They came back out to check the wiring of one of the light fixtures that was shorting. They found that there was an issue with the fixture itself (purchased by us from Lowes) and exchanged it for us and re-installed the new one. I would definitely recommend this company. read more

I called Alumacovers and was hooked up with William. He gave me a quick quote over the phone and scheduled an appointment to see the patio space the same day. He was very professional and honored the quote he gave me over the phone. We set up an appointment to set up the patio the following Friday, and Neil, the worker who was in charge of the project, did an excellent job. He was very meticulous and and ensured the touchups at the end of the project were done. He also hauled away all the trash and left everything real clean. I will definitely recommend Alumacovers for anyone that is considering a new patio cover in the future. Jose read more

Alumna covers installed a large 65x25 cover in our backyard last January. Great customer service, they always return my phone call even a year later. Very knowledeable about their product. I feel they added a whole new part to our home, as we practically live outside now. Everyone who visits our home comments on how amazing our backyard/patio is. They were so easy to deal with right from the start. William made me feel so comfortable with all the decisions to be made about colors, lighting, electrical, fans, etc. I would definitely give them 10 stars!! read more

For our Patio cover replacement we decided to go with Aluma Covers, #1 because of Eric but also how fair the price came out. Our interaction with Eric was amazing we definitely felt like we were talking to a family member, he took the time to explain everything thoroughly and carefully. Eric really listened to our ideas and after all the questions we threw at him he delivered and made us feel 100% confident in our decision and we left our consultation knowing the job would come out great. And boy were we right!! the job took two days, day 1 was demo day, once the installers started they wouldn't stop. They were very clean, organized and always kept us updated in what they were doing and asking if we had any questions. Day 2 was install day the consistency of the installers and how professional they maintained throughout the entire process really made me feel like everyone associated with this company not only takes pride in their work but they also genuinely care about their clients. couldn't be anymore happier with the work and how everything turned out, thank you very much Aluma Covers, I'm recommending them to everyone, no need to keep looking. read more

I called to schedule an estimate but their employee named William said " to be honest with you sir, just use another company!" That didn't sound right and it shows this entity as having no credibility and the condescending attitude of that employee. Very unprofessional! read more

Alumacovers prices are the lowest in town and great customer service 5 STARS 1. AWESOME sale rep Eric know his stuff 5 STARS 2. Installation Team AWESOME very professional 3. The Wife was VERY VERY Happy with everything :):) 4.This company is a WIN WIN read more

Alumacovers just installed my patio cover last week! I called for an estimate and received a phone call soon after and scheduled an appointment. Eric came out and measured my back yard and gave me an affordable estimate! The crew they sent out to pour the concrete did an excellent job and they were a hard working group! When it was time to install my patio cover, the team that came to install the cover were very efficient and professional. My patio cover was set up in one day! It looks great and anyone that visits me comments on how nice my back yard looks now. I highly recommend Alumacovers--they do excellent work. If I could give them 10 stars or higher, I certainly would!!!! read more

My wife and I had Alumacovers come out to give us an estimate on July 1st. They are a HERO program qualified contractor, which is one of the reasons we had contacted them. We decided to hire them to Demo our old wood patio cover and install a new Alumacover patio cover. The salesman, Wayne, came back out on 16 July to complete the contract. When Wayne arrived, my wife asked if he could quote adding canned lighting. Wayne called the owner, William, who gave us an extremely high quote for the canned lights. After discussing this, we decided to go with the original estimate, which was quite reasonable. We signed the contract, I contacted the HERO program to add them as our contractor, and wrote a check for $150 to cover the permit work. The next day William called my wife and said that he could not complete our project. He stated that he was having trouble with the HERO program. He said that he could not discuss the issue. I have worked with HERO before to install a solar system, and they are nothing less than fantastic! If he is having a dispute, it signals that his company is not reputable, or he simply did not want to honor the price that he quoted us. William was also quite rude to Wayne during his discussions on 16 July, he talked down to him and treated him like a child. read more

Contacted twice via email and left message with receptionist to call me because I wanted a patio cover. No call back. Not a good sign.

I got my patio done last summer, unfortunately there were some small leaks that showed up this rain season, I also was not happy with some minor details, I contacted William the owner and he was pretty prompt to send his guys and take care of me, he sent Francisco who did an exceptional job taking care of all my requests. William was quick to respond and reassure me that I would be taken care of as soon as possible. In my opinion that is what a real company does. I'm happy with my patio and I do recommend his company for your next patio cover. They were also the most affordable when I did my research, no surprises either. read more

We love our new patio cover! The installers were very friendly, the price was the best out of 4 quotes, and they did a fantastic job! I would recommend Alumacovers to anyone! read more

Baddest, Rudest Rep I've encountered. Although they're on time, they are always in a hurry. Does not want you to ask questions and not courteous at all!!! 1st, I talked to a Joe on the phone. I called the company again and asked for someone else to give me a quote. Ithought this guy was better and gave me a quote over the phone. But during the on site quote, he was in a hurry and won't let me ask questions. I called the following monday about the quote because the the math was wrong so i want to clarify. Very rude and plainly put, UNPROFESSIONAL!!! read more

Well now I hope for no rain . Why because it sounds like it's raining rocks. That's how loud it is !! Our poor dogs hide in their house to avoid the sound. It's woke me up more times than I can count. Apparently we were not offered insulated aluma wood. read more

Excellent value for your money! I was looking for a cost-effective patio cover to allow shade during our very hot summer days here in Southern California. I phoned Alumacovers and spoke with very knowledgable people who clearly put the customer ahead of profits. They made a number of suggestions that saved me money, but still gave me a quality patio cover. The salesman was extremely knowledgable, friendly, co-operative and followed up at each stage of the installation to make sure I was happy. I can't recommend them highly enough! read more

To be honest I was a little bit reluctant to consider installing an aluminum patio cover in our backyard as I wasn't convinced that it had the high-end look that I wanted. Boy was I wrong, because it looks awesome! Ron the salesman came out and gave me a very thorough explanation of the job, showed us samples and pics, and even drew out the dimensions in chalk on my patio to make sure I understood the exact dimensions of the patio cover. From the initial estimate to the installation - which was amazingly done in 1 day - I am very pleased with my decision to use Alumacovers for my job. Luis the installer and his crew were very polite and paid great attention to detail. The guys also did an excellent job of cleaning up upon completion of the job. Previously being in the construction business, I must say that I am an easy guy to please (only if things are done perfectly)! I am pleased on all accounts and have had a great time using our patio since we had the installation done. I researched 4 companies and Alumacovers had the best presentation and price by several hundred bucks. Do yourself a favor and definitely opt for a nice ceiling fan and recessed lights. It makes all the difference and really gave me the high end look that I was hoping for. read more

Lot's of issues. First, the quote in person was 400 over price over phone. They reduced 200 so i trusted to go with them. Second, I was not called with time of delivery so on delivery day i had to call to see what time delivery was scheduled for and was told 1:30,at 3:30 I called and left message with no return call,5:30 contracted installers arrived saying it was delayed due to manufacturer,still no return phone call. Started that night just to get the time consuming things done. Third,when finished went to pay,was supposed to get a 100 firefighter discount, not, the discount was for if you payed in cash. With all that said and done not once did the salesman call and see how things were going or went when finished. Unfortunately this company seems to be out to get the money and not worry about customer service. Apparently they have first responders as friends and family,think they would be ashamed of how fellow responders were treated. With that said could have went with a construction company for the same price as the second quote that had a reputation to stand behind and not blow smoke up my ass. read more