Where to begin: I called a couple weeks before my move and asked for a date that I could be the first move of the morning (to have fresh movers and avoid rush hour, the heat of the day, etc). I was assured I would have a morning move and was assigned a 9am window of time. The day of my move I received a call around 10am saying they had moved me to a later spot-- when the movers finally arrived at my house it was close to 2pm. The house I was moving out of was 700 sq ft-- of which I had completely packed and ready to go as well as had all furniture free of anything on it or in it. It took the movers 4 hours just to pack their truck with my stuff. Seeing how slowly the movers were working, I called the office and no one answered. I left a message and no one called me back. It being a Friday, and close to 5pm I called back, left another message and somebody finally called me back. In tears from frustration I talked to the movers them selves. They informed me they had had two moves before mine and apologized for being so slow (they acknowledged how long the move was taking). And, it was during the heat of the day and about to be rush hour like I had wanted to avoid-- so much for my guarantee of time of day and service. With the move going on it's 5th hour I spoke to the manager, John, and he assured me not to worry and they would take care of how long it was taking. After 6 hours, my 700 sq ft house was finally moved-- 6 blocks away-- at 8pm. John had also assured me he would call me before he charged me-- which he never ended up doing. When I called to inquire after I saw a charge, he was very confrontational and acted like he did me a favor by taking 2 hours off my move (a move that should never have even taken 4 hours let alone 6 hours). When I verbalized to him that I was frustrated (effing frustrated) he hung up on me. He then sent me an email apologizing for hanging up on me but not for the horrible moving experience I had, the time it took, the fact that the movers were 5 hours late or that he treated me unprofessionally and then charged me much more than I should have been charged. I also mentioned to him that after the sun came up the next day I noticed some scratches on my furniture. His response was "so you are going to bring that up now." Yes, yes I was as they were closed at 8pm after the move and the sun was no longer out to fully see my furniture in the light. I have moved many times and this was by far the worst company I have ever dealt with. The movers were respectful and that's the only good thing I can say about my experience. DO NOT USE THIS COMPANY! read more

I hired this company back in July 2013. They no showed/no call. I was able to get a refund from Living Social. They also work under the name Stallion Moving. I would NEVER hire this company. I have read many complaints on the BBB of them not showing for people that have purchased a Living Social deal. I wonder if that's why they changed their name to Stallion? read more

Terrible customer service! I called to schedule a date to use my groupon. I left a message but received no phone call back so kept trying until I reached someone. The lady that I spoke with on the phone to schedule the movers was very rude and treated all my questions as idiotic. I had to correct the information that I gave her many times because she kept writing it down wrong. She told me I would be receiving a conformation email which I never did. When I called back to see about the email, she told me I would need to give her the arrival address in its totality before sending the mail but she would only need it a few days before the move. When I called back to give her the address, she had booked my time slot that she had told me was reserved for me. When I was upset about this she was very rude, kept interrupting me and never tried to work with me on figuring something out, just kept talking over everything I tried to say. I haven't experienced the movers yet, but the lady that represents their company, who communicates with the customers was horribly rude and because of her I will never use this company again or recommend it to a friend. read more

First, good luck getting them to return a phone call. With a move rapidly approaching, I tried calling them more than 20 times and left four voicemail messages. After not getting a reply, I sent an email to which I received an auto response not answering any of my questions. I then sent two additional emails before I finally heard back from someone. Upon scheduling our move, they told us they "clock starts" when they leave their facility (which is 45 minutes away). So in essence, you'd be paying them to drive to your house ... that's terrible business practice. If you hire movers, you hire them to "move your stuff". If I were you, I'd save the headache and go with another company. I'm glad to see others had a good experience ... but mine personally was terrible. read more

These guys did a great job moving the items for my company from the home to our new shop. They were on time and worked hard. The movers were fast and friendly. Definitely recommended. read more

The most unprofessional, undependable, and overall worst moving experience I have ever had. We had an unbelievably simple move from one suite within our building to another suite within the same building with no transportation required. Our window was from 3-6pm and the staff at our office waited long after their shifts for the movers to ultimately never show up. No one ever called to tell us that they would be late or that they would not show up at all. When we tried to contact Altitude Movers multiple times after 6pm when no one had showed up, no one was available to answer the phone until AFTER a negative review was posted. After we posted the review, John finally gave us a call and after asked at 7:15pm if he should send movers when our window was 3-6pm. He then was very confused why we did not want movers sent at 7-15pm. We had even spoke to the dispatcher at 3pm on the day of the move to verify and confirm that the move was supposed to happen as planned. We were then stuck with having to book another moving company at the last minute, and having to pay additional charges since it was so late. This move went so much worse than we ever could have imagined, and nothing was done by the company to make sure that our contracted service was completed as agreed. I would avoid using this company if possible to avoid this situation happening to you as well. read more

DO NOT PICK THESE GUYS. I thought I did my homework by researching and reading reviews. I don't know what everybody else was seeing, but my experience was horrible. Where do I start? First, late for the estimate/walkthrough, no phone call until I started calling to track them down. Second, showed up at 8:30p on moving day to pack my house when my window was 2p-6p (no phone call from them until I threatened to cancel in a voicemail at 7:30p and have my bank dispute the deposit). I made them stop at 1am because IT WAS 1AM and paid for an Uber for them to get home (because the Uhaul, YES A UHAUL!!) was partially packed in front of my house, which was the only means of their transportation. I will say the actual move the next day went ok (although they were late again), they worked hard. Furniture got pretty scratched but it wasn't worth the loss of brain cells to battle it out with these guys. The biggest piece that I had a problem with is the final bill. I agreed upon a number (hrs worked) with Bobby before he left my house after they moved me in to the new house. That's what I thought I had signed. Two days later, my card gets charged an amount that's $600 more. No phone call, nothing. I called and spoke with Adam, upset, and he said he would talk to the owner and get back to me. Still waiting. I usually don't write bad reviews, but the lack of communication and unprofessionalism just drives me nuts. Don't make the same mistake I did! read more

The movers were respectful and that's the only good thing I can say about my experience. No customer service, no follow-up from manager after contacting owner of the company about rectifying the situation and they would not honor living social deal. Do not use them! read more

I would give it 0 stars if I could! I will never use Altitude Movers and will not recommend it to any friends. They lost multiple boxes and when I filed a claim, they refused to acknowledge that they lost it I was told "there was nothing they could do." I ended up spending more to replace these items than I did to move. Horrible horrible customer service. If you value your personal items, I recommend not using this moving service. read more

The worst moving experience I've ever had. They forgot about my appointment, even after I had confirmed with them twice. I ended up doing most of the moving myself late into the night because they were so late showing up. read more

Horrible experience, lots of items they wouldn't move has caused me a weeks worth of running back and forth trying to move it myself, items broken and missing and only thing I got when I called office was that they have a five star rating. Not in my book!!! Broken garage door and step at new house, seats broken off of dining room chairs, broken cordless drill that they didn't even ask if they could use! Fixing and replacing broken items might cost more than the $900 move cost me. Disputeing charges through my credit card co! read more

Altitude is a disaster. I scheduled a move for Monday. That morning two young men arrived and announced that they were too tired and injured from a previous move to be able to move any furniture. They took such items as they could lift and rescheduled for Wednesday. Even younger guys showed up that morning, loaded the truck, broke a few items and headed to the new house. The truck broke down and everything had to be transferred to a different truck. They forgot several items at the first house and have not returned any calls. In total they spent over 12 hours on a move which has been done before in 3. Do Not Use. read more

This is the first time I've ever written a review but I want to WARN you before you use this company!!! Worst experience I've ever had. They were 2 hours late and showed up with a smaller truck then what I ordered. I asked them to pack the larger furniture and leave the boxes out in the event all the contents would not fit. They packed all the boxes and then informed me that my furniture would not fit and that they didn't think I wanted all the furniture loaded???? The guys were slow and didn't have a clue on how to load a truck. They then unpacked the truck and tried to shove all my furniture back in (as I'm still being billed by the hour). They end up sending another truck for back up. All the boxes and furniture were put into the wrong rooms and they damaged two items, one of which is not replaceable. What should have been max a 3 hour move ended up being a 7 hour move. My 66 year old mother and I have been moving mattresses and other heavy furniture to the garage downstairs where I asked them to leave it. I had a Groupon which they didn't even deduct from the bill. They were supposed to email me my final bill and never received it and a form to start the insurance process for the damages. Have not seen anything. Not even an apology from them. I was in tears by the end of the day. read more

Thank you Billy and Ryan for a great move. This was my second time using the company and I have been happy both times.

The only reason to hire this company is if you don't really need to move. They don't show. Look them up on BBB. Previous complaints about same thing. I confirmed 2 times. I purchased a Living Social. When LS contacted them they said, the driver was running late and didn't have my phone number?! Really? I call BS on this and why wouldn't he just come? I called at 330 and was told they would be calling me within a half hour? I had to find another mover at 930 pm. read more

I purchased a Groupon to use for my one bedroom apt move. My appt was scheduled for 9/15/2013 between 8:30 to 10:30. I received a call after 10 am stating that the movers that were supposed to move were got hurt the previous day and they were trying to get a replacement. While the lady I spoke with on the phone was pleasant and was trying her best. The end result was they had to cancel my move. I had to scramble at the last minute to get movers at my apt which ended up costing me 3 times the amount I had budgeted for since Altitude failed to come through on the scheduled appointment. I would not recommend using this company, There are other choices out there. I am at least thankful that another moving company was able to come through for me. read more

The worst moving experience I have ever encountered. The crew where nice, but laid stuff in rooms totally spread out, which was our fault for not watching them more carefully. Just never had a bad experience before. I would tell other movers in bedroom 2 and it was all put together nicely not these guys. Our bed had dirty foot prints all over it, gum on our new carpet and on top of that they stole a stainless steel backers rack. Many things slightly damaged. The move took from 9 am till 7 pm so at that pt. we just wanted them out so I could put our bed together. The reality was I left halfway though to take care of some other stuff and when I got back we just wanted it to be over. So my stupidity for not checking their truck or all of our stuff. The management called to ask how it went and when I told them about the bed gum and a misplaced item, they said we will look into it and get back with us. Guess what I never heard from them again. I only tried calling another time as I figured I was screwed and half my fault for not closely monitoring. Plus it's their word against mine on the stolen item. Any way never again. I tried to save a buck by doing a living social. Bad idea. read more

had some issues with manager but still completed tasks. make sure pricing is in writing, fair warning.

I almost never write bad reviews and when I do I can hardly stand to give less than 3 stars because I believe people are genuinely trying to do the right thing most of the time. However, if it was possible to give this company 0 stars I would. I have never had a worse experience with ANY company in my life. They were incredibly late to start and then scratched our floors terribly after I was really clear about how heavy our table was and how soft the floors were. They then told me I was crazy for thinking they had left those gashes in the floor and literally mocked me. Then for some strange reason they admitted they did it. After leaving our apartment they didn't drive to our new home they left for a break but didn't tell me they were doing so ( I would have had no problem with that but would have occupied myself with something other than waiting on them for an hour). Remember, they were already HOURS late. After moving us in they would not leave our house until we put a 5 star review for them on Yelp that they could show their boss for a bonus. When I didn't want to do that they stood around my dining room trying to talk me into it and telling me what good guys they were and this was a one time thing. I finally got them to leave and and even waited to post this because I was honestly afraid of them at that point. I am not a big person and having 4 large men in my house trying to talk me into doing something scared me. RUN FROM THIS COMPANY! The 5 Star reviews are not honest. read more

I scheduled a move with Altitude Movers based on the reviews I read that seemed favorable. I had a terrible experience. They gave me an arrival window for the moving day. They called during that time frame to let me know they were running behind (which I appreciated). I called back about an hour later to see how things were going and didn't get an answer. As it got later and later in the day I realized they weren't coming and had no communication from them (they wouldn't answer my calls). This left me completely stranded with all of my stuff on a Sunday night. I had to be out of my apartment the following morning. I emailed and left multiple messages and didn't hear a peep from them until the following Monday evening. I have asked to speak with the owner or a manager and that has never happened. The way they dealt with the situation was ridiculous. The move happened over a month ago and they are supposed to be sending me a gift card for dinner as an apology and I have yet to see anything. I think they just told me they were sending it so I would get out of their hair. Bottom line, I would be very wary of using this company. read more

If I could give them zero stars, I would. I have had moving companies before and never been treated as badly as this. I scheduled this moving company on one day and they were running so far behind I had to cancel because I could not do the move anymore after I had taken off work. So I found another day 2 weeks later I could take off work. I scheduled them again and this time they didn't even bother to show up. I called the office asking when the movers would show up and Dawn told me she would return my call. I heard nothing so I called again 11 TIMES and noone answered. Finally, the next day, I called 3 more times before blocking my phone number and they picked up the phone so they were obviously screening my calls. I went into both office locations listed on their website and they were not located at either address. My father and I both requested to speak to the owner and/or manager and the office staff told us they were not allowed to give us his number but he would contact us - which of course he never did. They offered to reschedule the appointment but did not apologize and were very rude after I took off 2 days of work to do this and was treated with the worst customer service I have ever received. Then to reschedule, I was supposed to go based off their schedule instead of them getting me in right away as I had to be out of my storage unit. Needless to say I declined their moving help and would never recommend them to anyone. read more

Wow, where to begin... First don't ever expect an amount because it is going to end up running double. We had agreed on one day but they ended up saying they were only going to give us HALF the movers originally agreed upon (from 6 to 3) and we had to end up rescheduling to a different time. I am missing a lot of bolts to furniture they took apart. They spent half the time lost (which guess who paid for). I got different prices and amounts every time I spoke to anyone because they have no clue what they are doing. Also make sure to time their lunch, the 30 minute lunch off the clock turned into an hour and if I hadn't been paying attention they would have stuck it to me there as well. And if you have to deal with the owner John, I feel very sorry for you, he is a total jerk and if you end up working anything out with him, don't expect him to stick to it, he will still do exactly what he feels like no matter what was discussed. We were over charged after trying to deal with him for one thing and we might as well have just blindly agreed to whatever he said because he chose to do what he wanted anyway. FIND SOMEONE ELSE!!!!! read more