Previous and New clients please take the time to read this: If I could put ZERO stars, I would. I've moved over a dozen times and this is by far the worst company to work with and trust with your belongings, money, time and even mental health. I called around for quotes and after speaking with Mario he seemed very charismatic and told me my belongings would be safe with the requests I had made for packaging glass and sentimental items. He sent over a contact which I signed but didn't see the requests I made on their contract. Working with the company for the first time how am I suppose to know what's supposed to be on their terms and conditions to begin with when we made a verbal agreement? The movers showed up and they were really nice and handled my items with care and did their best to not damage anything during the move. Once we got to our new destination he told me my huge $800 gold antique mirror and a glass painting shattered during the move. I contacted Mario immediately and he said I didn't request for the items to be wrapped. I said wait a minute- we verbally spoke specifically regarding the glass items and you gave me your word they would be wrapped and packaged per my request. He said "I speak to hundreds of people a week and you signed a contract." I was shocked at his response for being a first time client. I said how am I suppose to know what an initial contract should look like when it's my first time working with you?! He said there's nothing I can do, I'm not going to replace your glass on both of your damaged items- I'll give you a 10% discount instead- sorry. A 10% discount with an inauthentic apology?! My sentimental items are worth a 10% discount and a crappy apology?! The 10% discount equaled to $40. I said I asked for my valuables to be wrapped and packaged - I have all my other items wrapped in a photo but 2 items, which happened to be the 2 items that broke! The movers even told me, we forgot to wrap them and strap those items down. So even with the movers admitting fault the unprofessionalism coming from management and owner (Mario & Calvin) was completely heartbreaking. After Mario and I were yelling back and forth (yes, the manager was yelling at me while I was trying to stay firm to our verbal agreement) he proceeded to tell me "you know what, I'm taking back the 10% I offered you!) Is this a joke?! Is this real?! Is this how a small company really treats clients and yells at women?! I threatened to sue due to our "binding/verbal contract" and he said if you don't pay me in full with the 10% discount I'm taking back I will send you to collections!! I hung up. This is disgusting, disturbing, and vial behavior. What originally started as a quote of $300 ended up being $800 with tip. Mario even said at one point "If you're so dissatisfied with our service don't tip our drivers if it's about money but you will pay us in full." I'm still shocked! (I waited a week to write this review to try and remove the emotion- clearly I'm still pained by my experience). You're supposed to be the leader of a company and you don't want your people to get tipped despite how disappointed I am?! I blame the leaders in this situation- Calvin (the owner) and Mario (the manager). For lack of training, control, and guidness to their employees as well for the shame they should feel on discrediting their word with something we agreed on over the phone and yelling at a first time client, especially a woman!! Where is your professionalism?? The move cost more than my shattered items. All the glass from my items were swept onto the street. My husband had to sweep and individually pick up each piece of broken glass so our neighborhood wouldn't drive over it or the children and dogs that play on our street don't get hurt. I'm a very understanding person, accidents happen, but it's how people go about it that can make a terrible situation into a positive one. I would NEVER recommend this company for moving your valuables and sentimental items. WORST MOVING COMPANY EVER!! read more