I'm the office manager at a small dental practice. I seriously don't know what we would do without…read moreOphtek. To explain this in my simple, not tech-y way: they coordinate set up and troubleshooting with our vendors to ensure our patient database, claims clearinghouse, and x-ray software are all working together and working properly (we would not be able to see patients if this wasn't working!). They make sure all our data is backed up each night and can be restored if something bad happens. They make sure we can print to our printers and log in on our computers and access our network - when something is not working, they will fix it so I don't have to spend hours trying to figure it out. They can investigate suspicious looking emails to verify it's legit so I don't click on it and expose all our computers to malware. They set us up with secure email so we can send confidential patient information without violating HIPAA. This is just what I see on a day to day basis. In all seriousness, I know they're also doing SO MUCH MORE behind the scenes to ensure the safety and security of our data and our equipment. They are constantly monitoring our data and equipment to make sure everything is working properly (we receive weekly and monthly reports, and get a check in call with Arash each year to review everything and get recommendations). Arash and his team are very knowledgeable. They are also all very nice, very patient, very persistent when trying to figure out how to solve a problem that isn't so straightforward. They respond quickly when we have urgent issues, and respond relatively quickly even when the issues are not as urgent. I highly recommend Ophtek - you will not be disappointed!

I recently reached out to Arash Shokouh with Ophtek, for an audit/review of our managed IT services…read moreat my business. Although we didn't have any major pain points, I thought it was a good idea to revisit our company's IT set up after six years with the same IT company. Arash went line-by-line through a current invoice, explaining what my company was paying for and identifying any overpayments or recommended services. This exercise helped me identify discrepancies in our current needs and expenses. Arash was extremely knowledgeable and thorough in his explanations, and he provided me with clear opportunities to ask questions. I left the consultation feeling more informed and equipped to make better decisions for our IT services, whether that means switching to Ophtek or optimizing our current provider. Overall, I highly recommend Arash and Ophtek for their reliability, expertise, and outstanding customer service. Regenerate response

Claude loves Fasthuma" Top-rated independent shop with strong Mac-specific praise. Great choice for…read moreout-of-warranty repairs where you want a more personal, affordable experience. Reviewers rave about owner Mustafah's honesty and fast turnaround." Mustafa is professional SME, clean cut, super efficient, extremely helpful and trustworthy for this senior citizen with my iPhone and MacBook Pro. This will be my new mac service center! Mustafa is a real gem!

Fair assessment and cost. But needs to be patient in interacting with this company because via…read moreemails and text messages.

This company has absolutely terrible customer service, backing up sub-par IT support. We signed a…read morecontract at my office last year after they canvased the area advertising their services. We are a very small business (7 people) with limited IT needs, so an hour a month was all we signed up for. I asked if our hours could accrue since we generally didn't need one hour every month, and was told that they didn't like doing that, but yes, we could do that. When it came time to use their service, I had maybe three hours saved up. I needed help putting a firewall in place to add one building to an existing HVAC network. The tech they sent out was woefully inadequate, and we had to get a new person out the next day. He arrived without a charger to his laptop so was unable to do any work. He came back out again later in the week (with a charged laptop) and ultimately finished the job but not before somehow messing up the connections to the other buildings he wasn't even working on in that system, then spending two hours to repair. When I got the bill, it was for 7 hours of work, which included the 1st and 2nd visit as well as the time spent repairing what was working just fine when he arrived, all at a rate higher and not including the 3 hours we had saved (because this was a special project, I was later told, and therefore our old support hours didn't count). I was furious and attempted to reach someone to talk about my incorrect bill. I spoke with the owner, Ray, who aside from talking to me like I was an idiot held his stance that if I wanted a tech to come out, I had to take the risk that he might break something and I was obligated to pay for all of their time. He said they already paid their techs so I had to pay him, and when I pointed out that for the two initial visits, absolutely no work was done due to the ineptitude of his employees, he said there was nothing he could do. Finally, I was able to negotiate the removal of the two hours that were charged where no work was done, and I cut my losses for the rest. Cut to the tail end of our contract where I attempt to find out how many hours we had saved. It took my contact two weeks to tell me we had 5, and when I asked him if they would honor those 5 if I canceled my contract early, he said no, not if I canceled before the contract was up...BUT as an alternative I could just wait until my contract expired in two months, at which time I'd have 7 hours. I said ok, I'll do that, IF they would honor the contract hours after that? To which I never got a response, and admittedly, did not follow up on. So now it's two months later and I finally have some IT needs in the office with a new hire and new computer setup. I realize they charged me for another month after the contract ended, and emailed to ask that they refund that, and to see about scheduling some of the hours of support. The charming Ray jumps on the email (thanks for that, Joel, who just never responded to me) and tells me that per my contract, they owe me nothing. Cue an email string where I ask him to show me on the contract where it says I don't get to use my hours already paid for, and he tries to lecture me on how contracts work. Which I know, because I'm in property management and write and read contracts constantly. I told him I just wanted the hours we had already paid for - I wasn't asking for more than what we had paid - but I was met with silence and still haven't heard back. To sum up my long tale (if anyone's still reading)...I deal with vendors all day and have never been treated this way from any of them. I can't recommend enough that if you are looking for a small business IT support company, you keep looking and save yourself the headache and wasted time with Office IQ.

Really strong experience. Met the founder through a mutual friend and tried them for IT help at our…read morestartup. They set up our printers and fixed our Microsoft exchange issues. Not too expensive. Surprised by how good the tech guy was. Also like that they allow you to be flexible on number of monthly hours. One piece of feedback: it was kind of hard to find them through Google.

The techs and staff at Computer Networking Solutions are great! They were friendly and professional…read moreand go beyond to make sure they are giving the customer the best service possible. They resolved the issue over the phone by going oversteps and I didn't need to take my computer in. they are not only professional and efficient but also very reasonable. They will continuously have my business.

Brian is the best! He is polite and responsive. Office staff is truly great and friendly!read more

Our business has used BACS for over 5 years and they have provided us with great service. Their IT…read morespecialist are knowledgeable and friendly and you get help immediately, no leaving a message and having them call you back. I would recommend them if you are looking for offsite IT assistance.

Based on reviews here, I contacted BACS a few months ago to help with very slow performance on our…read moretwo Windows XP computers. I spoke with Mike who then sent Mat out to look at our machines. He ran a bunch of tests, but was unable to make much difference in the performance. After he left, I discovered that he had run some "cleanup" utility that reset a lot of settings and preferences. In all of my Office apps, the Recent Documents history was deleted. Several quick launch shortcuts failed to work or were deleted. He never asked if this was OK or even mentioned to me that this would happen. A few days later, I noticed that the speaker applet had been disabled so that I had no control of the sound volume. I called Mike who basically told me to get lost. He said that cleanup utilities sometimes reset things and that's just the way things are. When I asked why Mat hadn't even told me what would happen, let alone ask permission, he was dismissive. I then called Jeremy, who I presume is the senior partner. He also said I was making a big deal out of nothing and told me that all of their customers are very happy. No one made any effort to address my problems or fix them, not that I would let these hacks anywhere near my machines again. ymmv

Sam and team are fantastic. I had an issue with my Mac, went to the Apple Store and couldn't get…read morethe fix I needed timely. Found Meridian, made a call, dropped off my computer, and just like that, it was fixed. Very talented team. Thank you Team Meridian

They fixed my daughter's laptop. Dropped it off Monday & it was ready by 1pm Wednesday. It was $309…read morefor the repair & installed new hard drive. BTW, it's in the same complex as the taqueria (across the street from Goodwill). If you blink you'll miss it!

I don't know why Yelp insists on only showing the one star review dated 2015 and not publish other…read morerelevant more updated and legitimate reviews. This insistence on only publishing a one star rating for Computer Experts Corp. is underhanded, hurtful to the business and not helpful for the general public looking for a great computer repair and IT services company. Yelp you are not helping anyone, least of all yourselves by not releasing other existing 5 star reviews which are more recent and relevant.

Ozzie has been my IT expert for over 11 years. I understand quite a bit about computers, but 20 or…read more25 years ago, I lost interest. Ozzie's prices might raise a few eyebrows for some people, it did for me at first, but I'm a huge fan. He gets the job done in very little time and he's the ultimate professional. And darned nice to boot. Always a pleasure when Ozzie comes for a visit. I would recommend Ozzie to anyone who has complicated computer trouble. I don't know how I would have survived the past 11 years and two college degrees without Computer Experts.

Charles was extremely thorough, constantly updating me, and this all comes with an extremely…read morereasonable price. Although my laptop was unrepairable, he still gave me the best advice (to get a new laptop) and successfully cloned data from laptop to laptop. I would highly recommend him and trust him with any laptop you have!

Charles is brilliant. I have an old, out of warranty Dell XPS laptop that wouldn't boot into…read moreWindows 10. Charles did a fresh install of Windows 11 and had it ready within two hours. It's like a brand new computer! He also provided intelligent consultation about which of my 2 ailing laptops would be best to repair 1st for my trip to Europe and what to do with the other one after I get back. His pricing surprised me by how affordable he is. He'll work with you to make sure you get the most bang for your buck. I so appreciate vendor integrity! Charles is honest, professional, knowledgeable, and a delight to work with. Highly recommend!