This friend of mine that lives in Carson City is so totally old school, he has no internet, wifi,…read moreor even e-mail. His cell phone is a flip phone! So, he calls me and says, help! I'm locked out of my house from the garage, the door knob won't turn the bolt to unlock the door. I say, so whatta ya want me do do about it? I'm down in the Sacramento area now! He wanted me to look up a locksmith in Carson City that could help him out and fix the problem. So, OK, I get on the internet and look up local locksmiths for Carson City. I find one randomly that seemed local. I gave him the phone number of Capital Lock and Key. They seemed like a mobile service that did a lot of car lock outs and stuff like that, but figured a door lock was pretty basic stuff. In maybe 15 minutes I called him back and asked, so did you get hold of Capital Lock and Key? YES, he was so happy, he said the guy would be there in 20 minutes! Well, heck, that sure way beats some place that might not be there till the next day! Chris Law showed up and fixed him up super fast. It was just a pin that broke in the lock mech thingy. Chris actually had the part in his truck and replaced it, instead of replacing the whole door knob thing and charging way more. This guy was super honest and didn't even charge much. This worked out for my friend super good! Now, I just gotta convince him to get online!

Called them to fixed and change my door knobs because it is quite old and its really hard to lock…read moreand unlock it sometimes. They gave me an expected quote which I think is very appropriate price for the service that I requested.

FIVE STARS BIG TIME!…read more We called ICON, and Hayden was super professional, friendly and nice. Can you come to our house and fix all the locks? Just one key, and it can't be duplicated... We set up a time that was convenient for us, and Hayden was on time and showed us what a real Locksmith can do. Job done in less than an hour but more importantly: HAPPY WIFE = HAPPY LIFE! :) Thank you, ICON, and Hayden for giving our wonderful city a wonderful locksmith! Nice, Professional and Very Fair Pricing!!

Poor service and incompetence is a bad combination!…read more I brought in two house keys for copies. They used the wrong size blanks, which I discovered when I got home and the copies wouldn't fit in the door. I brought them back, and instead of refunding or they told me they would need to order the appropriate blanks for these keys, took down my phone number and said they'd call me when they arrived. That was over 2 months ago. I gave up on them, took the keys to another store and got copies made in 5 minutes. Carson City could use a high quality brick-and-mortar locksmith. Based on my experience this ain't it.

Jay came out the same day I called. He tried his best to fix my lock on my French doors, but they…read moreare 20 years old and the pieces were just breaking apart. He helped me figure out the manufacturer and gave me the number to call and try and find new parts. He offered to come back and install them if I needed him to. He was very professional and nice and my dogs loved him. I will definitely be calling back if I can use his services in the future.

Advanced notice is more like it. Not around when you need them..... Need to be more efficient to…read morebe there when people need you

Absolutely the best service I've ever had from a locksmith. What he needed to do to get this taken…read morecare of was completely unreasonable and he did it. Lockouts are emergency situations and he treated it as such and that is so important. Thank you so much again

Please make sure to look at the screenshots of the text interaction…read more So I have been using this service for quite a few years. I've had over 10 keys made, and four remotes purchased from this guy. I have five kids, and every time we buy them a used car, we make sure we have a spare key made. We have also purchased remotes for some of the cars. We got a 2015 Ford fiesta and started the normal process where I sent pictures of the key and remote asking the price. There was a guy that texted me that said he was the new '' associate' named Roger working with Santiago. I asked the price, and it had gone up significantly. From the $40, up to $$120 plus. I was a bit put off, but post Covid This type of stuff happens. In the meantime, I put out a request on Yelp to have a key made, and there was another locksmith (locksmith 775 ) that was willing to meet with us and make the key for $50. So I text Roger back and let him know that I was getting it for way cheaper, and that , we would not be needing his service. He text back and as you can read the screenshots, was not a very nice person . After using them for so many years, because I didn't want to pay $240 for 2 keys, he said they were going to block me and that I wasted their time . I was able to leave a text with Santiago, and let him know that I was willing to keep doing business with them, as well as keep referring customers if they were going to remain low price. His response to me was they were going to change their focus to people who want. It really isn't wasting time hunting around for a good deal. That's part of business. So yeah, even if I wasn't blocked.... I would never use them.

Well, let me tell you that I have used this company three times in the last year. Needles to say I…read moream the worst when it comes to loosing keys or locking them in my car. Yesterday I called them to come and unlock my door and make a new key because yes I lost my keys again. It was my 26 year old GMC cargo van. Well they got the door unlocked in no time.....But trying to make the ignition key was another story. After two plus hours and six or seven tries I told them to stop I would have it towed to the GMC dealer. The best part of a good company I handed the tech my credit card and he said I can't charge you because I could not fix your problem. WOW !!!!!! NOT MANY companies have the work ethics today. Mike D.

When the big box store automatic key cutting machine can't cut a key correctly these guys get it…read moreright. I needed duplicate key for the mailbox. The key machine made 2 copies. Neither one worked. Took them back and received 2 more. Two more duds. Went to different store and cut 2 more. Now I have 6 keys that don't work. I used my digital caliper and every one of the cuts were off from the original by .004 to .008. Not a lot, but all the difference. Sigh.

The young who came to help me out was so patient and kind on top of being very handsome!!! He got…read moreme back into my house because someone snuck in and locked me out. It was not me!!!!

I was camping locally and the entry door handle snapped. No big deal I have a deadbolt. However no…read morekey. What a disaster to secure motorhome. I contacted them and went over in the morning. They fixed me right up at lightening speed. Very knowledgeable and quality work. Very clean shop and super friendly service. Highly recommend.