Bad morning all around, but my locksmith was timely and super positive! My day turned around after he helped me out:)

This business is professionally run!! Dunn answered the phone right away and sent Jacob out to rescue me. I was a guest in my friend's house and locked myself out. He said Jacob would be out in 45 min to an hour. Jacob showed up about 20 minutes later and had the door unlocked in literally 2 seconds. He was so nice and so was Dunn. It only cost me $175 which was well worth the money since there was a sweet little dog inside who really needed to go pee! Thanks Alpine Lock and Key for rescuing us all!!!! We love you! read more

Full disclosure I didn't use them. So why am I giving them a high review? I called with a job of widening door knob holes which I believed I couldn't do in that there was already a hole and thus nothing to guide the drill. The person I talked to said he would be happy to come out and do it, but then told me how to do it myself. He talked himself out of the job and saved me the money. Care for strangers over profit. How cool is that? read more

Super helpful super convenient I would definitely be a returning customer and I will be referring my friends!!! The guy that helped me out, can't remember his name, but it started with a M super kind and knew exactly what to do. read more

They are nice and friendly. I didn't want to call the locksmith because it was a stupid problem with an easy solution. It was a holiday, and the people renting our place didn't know how to open a privacy lock (eye roll) despite having the right key. Alpine Lock and Key answered on THE FOURTH OF JULY, not once but twice. I had to recover from the cost quote (remember, holiday rates), so that's why I had to call back - after I was able to breathe normally again. Promptly showed up when expected, opened it in two seconds. Nice guy, and professional. Thank you! read more

Mitch is awesome. Came quick, was super friendly, and knew exactly what to do. Life saver!

Mitch saved my Christmas Eve with the family! We lost our key snowboarding and he went above and beyond to make sure that we were able to get in to salvage some of our Holiday!That's for making it happen Mitch! read more

These people are outrageous with their prices. I found somebody that is extremely reasonable.

Jacob was really responsive and willing to meet me on a whim on Sunday morning. Very professional and good service with great communication.

Mitch was awesome! We lost our car key snowboarding on the mountain and he came through for us with a new key. we waited inside the lodge for him and he even picked us up and drove us back to our car when the key was done too. Thank you for going above and beyond for us, we really appreciate it and you made our night. Thank you Mitch! read more

Thank you Mitch. You're a true professional and I appreciated you coming out on a Sunday. Sure is nice to have my car again Sincerely SHELLEY CRAWFORD read more

Service was quick thorough, convenient and friendly. Nice to have a local option in Truckee.

I was impressed that they were on time and quote was close to final bill. The technician was very quick and nice. He assisted me in programming my wify lock. I had some issues with downloading the APP and password - he was kind and didn't rush me. I would highly recommend! read more

I installed a new Schlage digital lock to my front door early in the morning. It connected seamlessly and I double checked it before exiting my house. I was outside with my dog for a few minutes and while looking at the app, it alerted me to update the firmware.... without knowledge, it disconnects the WiFi, which resulted in loss of access to my house. I called the Schlage tech support and the only solution they could offer was to call a locksmith. I searched YELP and 2 responded within minutes, however they said I was outside their service territory - even though I was in their service map?? I checked with AAA since I have homeowners insurance with them and they recommended contacting Alpine Lock in Truckee. Mitch responded right away and offered to come after his current job. I asked him to hold tight to see if I was able to get in through a window first. He checked back with me after his job to see if I was ok. He came over and got me back in my house within 5 minutes. He was so kind and empathetic, knowing I was outside for over 2 hours. I live in Tahoe and it was around 30 degrees outside. Thank you so much, Mitch for being so kind and efficient. I would absolutly call them again if I need their service and would highly recommend then to friends/family. read more

Gabriel was incredibly quick and wonderful. My daughter was stuck in the car, and he responded swiftly and effectively. He was also very polite. I am beyond grateful for Gabriel at Alpine Lock and Key. read more

Mitch came out to fix a keypad solenoid issue. Great company, great service. I'll use them again.

Honest business. Got to our cabin and our lock wasn't opening. Called Alpine Lock & Key. I explained the problem and they were able to walk me through the fix myself. I hope I never need to hire them for real, but if I need a locksmith in Truckee, this is the business I will call. read more

Excellent service! Exactly what you're looking for in a locksmith! Prices seem right in line with service.

Needed a key fob since I lost it on the mountain at palisades. Called alpine lock and key and went above and beyond to take care of our needs. Drove to Reno and back for key fob all for us to get a call from security saying they found our key. Mitch, our locksmith was excited for us. We thanked him our the assistance so please check this out if you need a quick service!! read more

I lost the key to release the hitch on my truck. I called and Dylan Clifton arranged to meet me in the next few minutes. He arrived, picked the lock in a couple of minutes, and did so at an incredibly reasonable rate. I will absolutely reach out again when I lose another key or need any of their other services. read more

We did not end up needing Mitch's service but hew was wonderful and willing to help us! One of the workers lost his car key luckily we found it in the morning but Mitch was willing to come over and make a new key. He was upfront with pricing and very professional read more

Thank you, Thank you, Thank you. I appreciate you answering the call and having a fast response time (even with the horrible traffic at the lake). Super kind, efficient and quick to get the door open. I highly recommend these professionals for any locksmith needs. They are absolutely awesome. read more

These guys did a fast and efficient job making keys and reprograming a new FOB for my Jeep Grand Cherokee. Thanks

Locked my self out of my hotel, and these guys were about to come, but they suggested use a card on the door and that worked. They didn't even have to come out and they were a great help. read more

We had a necessary lock change to perform on our vacation rental home in Lake Tahoe due to a tenant moving out. It was handled exactly to our timing and needs. A great technician from a great company! And from a customer from an afar vantage point, we could not be happier! Thank you all for your professional service, Alpine Lock & Key! Best, Bob and Kim read more

Our gun safe's lock had been acting up for two years and wouldn't open for us despite replacing batteries and calling Browning for help. Claudia at Alpine helped me set up an appointment asap and Mitch came to fix the problem. He was in an out within an hour and offered useful advice moving forward to try to prevent any future issues. Thank you! read more

We were locked out of our VRBO. Jacob was contacted & came to our rescue within minutes. He was awesome. Thank you Jacob!!!! read more

Found ourselves locked out of cabin due to a problematic lock. Within 20 minutes Alpine sent a locksmith to sort through our predicament. Jacob quickly gained us entry, replaced the trouble mechanism and then rekeyed three other locks so we needed less access keys in the future. Cost was quoted in advance and very fair. read more

The owner of this business is phenomenal. I needed a lock to be re-keyed and Alpine Lock and Key was not only able to get it done "same-day" but they also recommended a way to get my work done in a way that saved me a lot of money. I'd highly recommend working with this team! read more

Got locked out of my truck while camping up Martis Peak. Called and he was out here in less than 30 minutes and got me rolling again despite being up a dirt road and having no real address near me. Super chill guy, quick and professional, and really helped me out a ton in a less than ideal situation. Definitely recommend read more

Ever been stuck at home waiting all day when you could be mailing a birthday card, buying groceries etc.? I had a 10 - 11 a.m. appointment window , called to get an eta and heard that the locksmith was struggling with a car key. Said I understood and looked forward to seeing him. I reached him again at 1:00 (voicemail full) and he suggested he could make it at 3:00. Another no show and he finally called me for the first time at 5:00 saying he could come out in 20 minutes and that he hadn't had a very good day. I declined explaining that I understand having a bad day. But I don't understand not communicating (phone?text?) He was polite, and said he apologized. read more

Mitch showed up exactly on time, very professional and gave excellent advice on new products in addition to the work he performed. Company is very organized, with fair pricing. Overall great customer service. Thanks Mitch ! read more

Staying at a friend's vacation house. Car was broken down in Truckee and in addition we thought we were locked out of the house. I called Alpine about getting a lockout service and was quoted $225. Since we couldn't drive back to the house, because the car was being worked on, the Alpine worker picked up my wife and son and took them to the vacation house. That part of the experience was five stars. However, I had suggested that the garage door was the most likely lock to work on, and the Alpine guy found that the garage door was only closed and NOT locked. We were charged $225 anyway. We do not expect to get free transportation in such a situation, but since the guy did not even need to get any tools out, we thought even a $150 charge would be reasonable. Paid the Alpine tech and took it up later with the company. The only positive about that part was I was called back. But (I'm guessing the owner, or one of the top bosses) was rude and insulting, would not even let me talk, and basically said "too bad" and hung up on me. read more

Honest, Professional & Courteous! I lost my keys in a unfamiliar area to me surrounded by snow freezing temperatures and night falling. These guys took my call and immediately scheduled somebody to come help. Now, there were some issues involving my personal situation but Alpine made all the necessary adjustments and fulfilled excellent service in in a timely manner. If I lost my keys in Egypt, I would call ALPINE LOCK AND KEY FROM TRUCKEE SEMPER FI read more

If we could give Jacob a 10 star review we would! We were locked out of our VRBO around 8:15 pm and started frantically reaching out to the property management company Vacasa. That will be an entirely different review but none the less, after not getting any response two hours later, we decided to reach out to a locksmith. You'd be surprised at how many advertise they're a 24 hour company and they're not! Jacob immediately responded and was extremely professional and kind. Cannot say enough good things about him. read more

Jacob Dunn at Alpine Lock and Key is a gem! He is very professional, gifted, and kind! Great problem solver! Thank you!

Jacob was so professional, kind , courteous & punctual. He helped me out on a Sunday morning when i was locked out of my car in a somewhat remote area outside Tahoe City. I was so appreciative. Thank you so much Jacob!! read more

Amazing service! Mitch showed up at our place within 10 minutes and got as in our home in no time. Fairly priced and very honest. Thank you!

Don't use the truckee Alpine Lock And Key horrible customer service I had an appointment switched to earlier in the morning the service tech never showed up or called and went to another call instead of mine and said I will be there on ur old time window time because I went to another call more important then your and instead of your and tech very unapologetic very rude read more

Called them during today's storm to fix a bit of stupid I caused. Not sure how I locked my keys in a running car while I was out clearing the driveway, but it happened. They made it out in an hour, and the car was open in seconds. Great service, I would recommend to save your butt. Thanks Guys! read more