Quick. Easy. Reliable. The service was great and communication on point. Got in and out in about 25 minutes.

My college student son broke the key in the trunk of a very old Volvo and had no spare. The car is a daily driver so he needed a replacement right away. Thankfully we found Marc at Professional Safe and Lock. He was prompt to respond, professional, and gave a very reasonable quote. The best part, he was able to squeeze my son in same day, which was above and beyond our expectations. Being a state away, unable to help, I was nervous but Marc assured me he would take care of it, and he did. Marc got the broken key out, and used it to make a replacement on the spot in no time at all. He even threw in a spare! Excellent customer service, knowledgeable, and trustworthy. Without any hesitation I recommend Marc, and Professional Safe and Lock. read more

You couldn't ask for a better team! The guys were not only knowledgeable they were very professional and answered all our questions while we stood there watching them change 13 locks and deadbolts! There pricing was in line with the work they had. Rest assured that they are the best in their field read more

I recently purchased a home and was given NO KEYS to it ! ‍ I'm having to do A Lot to Make this House a Home again since it was left abandoned for the last year ! I read the Reviews on "Professional Safe and Lock" and I'm So Glad I called them ! Mark was Great via text messages and although I wasn't in a Hurry, Mark scheduled me for the very Next Day ! Although Mark didn't come, Chris did, and all I can say is He was Friendly, Knowledgeable and Quick ! I purchased a New Front door Lock since the old one was shot ! Chris installed the New Lock professionally and then re-Keyed the other two locks with ease. He then asked how many keys we needed and supplied us with them for a great price ! Great Company, great Pricing and Wonderful People ! read more

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I got the number to this locksmith from Andy's Lock and Key because they do not make keys for VWs. I called professional Safe and Lock, and they scheduled me right away. Mark came out today and made me a key for my newly acquired car. He was on time, and very courteous. He got right to work after introducing himself, and we chatted for the less than 30 minutes he was here. He checked all the locks and made sure everyone worked, and even made me an extra key. His prices are excellent, and his service was superb. Thank you for your help. read more

We cannot recommend Professional Safe & Lock enough. They absolutely went way above & beyond for us. They stand behind their business and have the best customer care (which is why they were referred to us by a reputable company). You won't get scammed here!! They are very professional AND trustworthy!! read more

This review is long overdue! Mark at Professional Safe & Lock is so professional, quick, caring, and probably has the largest stock I have seen. I was actually referred by another business to him, in an emergency case. His rates are reasonable even for same-day! He was a minute away to create a Lexus keyless car (even the dealer didn't have it in stock and wanted to order) when I found the fob. He was very quick, and I'll be going in to create a spare soon. Highly recommend! read more

Quick response through Yelp on my request to re-key house locks. Came out the next day. Very quick getting the locks re-keyed and cutting extra keys. Highly recommended! read more

Everything was PERFECT! I would definitely hire them again! Punctual, professional and quick

Mark is very professional. I have used him for a few things and he is always willing to work around my very busy schedule. If you need a locksmith for anything please give him a call. read more

They were amazing! Professional and talented. Lost keys to a safe, was able to open and re-key. At a very reasonable price.

Was the only guy I could find in town that could make and program a second key for my 2023. Price was less than half what Ford quoted for OEM. This was a generic option though, and you can definitely feel the difference in key build quality over just the logo. Panic alarm button is wildly sensitive and sounds off every day. He did offer an OEM option, that was nearly the same cost as through Ford. Super nice guys! Couldn't be happier with their friendliness and honesty. Will definitely use them again. read more

It completely sucks losing your car keys BUT at least it doesn't have to break the bank. My son lost his keys Sunday afternoon, so naturally the first thing I did was jump on Yelp to search for Locksmiths. Luckily Yelp has a "Request a Quote" feature, which sends a message to the business with the information I entered for a quote. I then selected the option to send my quote request to other similar businesses. This additional option is where I received a message from Mark at Professional Safe and Lock. He responded via Yelp with some helpful info, a rough estimate, and his #. After corresponding with 3 other Locksmiths, I called Mark and he provided me with some honest info regarding Sunday prices and some extremely helpful info that would save us money. We ultimately decided we could wait until the next morning when Mark was available. The transaction was quick, easy and super affordable. I would absolutely us them again if ever needed The first thing we thought was, "This is going to cost an read more

We needed a transponder key made for a newly purchased car. Mark suggested that if we wanted to save a service call fee, we should meet him at another call he was on in the area. Now, this is total honesty and a business professional who does not gouge his customers. Met with Mark at a tow company in Sparks. He made our key and then told us that he did not need to do a step in programming our key so the price would be cheaper than the initial quote. Who does this??? Incredible customer service at a great price. Will always use this company for any future lock and key needs. Great company. No need to go anywhere else in the Reno/Sparks area. read more

Losing your only key can be frustrating and embarrassing lol. Contacted Mark for a quote on my Camry Hybrid and he got back to me right away and went above and beyond to get me back on the road very quickly! Very professional and friendly. Highly recommend! read more

I had locked myself out of my room and didn't have the key. It was an outdoor lock so I couldn't unscrew it or use a credit card with the way the door is. It was important to get back into my room because my breathing machine is in there for night. But that means after hour prices. Mark came within 15 min. Unlocked the door, then made me replacement keys to the door and then helped me reprogram my old key fob to work on my new to me car! He was quick, professional, and didn't make me feel foolish for locking myself out! And I didn't have to pay extra to have him come out to border town! Many companies do charge more to come out here! His price was very fair and better than others. I was so thrilled to not only be able to get in my room and get my phone but also make it to my friends bday party on time because of how fast he was! Highly recommend using this company and ask for Mark! read more

Prompt and friendly service. Had lost ignition key. He had a couple of options. I got the key fob with folding key. He had it programmed and me on my way in less than 10 minutes. read more

This review is over 4 months overdue (sorry Mark & Brandy!) Bought a house & was pretty certain the previous owner kept copies of the keys...I know I sound paranoid, and I was--for a very good reason, but we won't get into that. Mark expediently responded to my request for a quote & provided seamless scheduling. He & his lovely apprentice, Brandy arrived promptly, & taught me about smart locks (not keypads, deadbolts). Am I the only person who didn't know that you can set them to use the same keys or change them out, in a worst case scenario situation?! WTF? Mind blown. lol He was upfront about pricing, no attempts at upselling me, & got the job done (with his lovely apprentice) in about 30 mins. Exceptional service, professional communication, punctual, educational & super fun to talk to! Call Mark...do it...do it now. You'll thank me later. :) read more

Thanks for quick service! Called this morning, he came over within a couple hours and got us into our garage. Very pleasant to work with. Thanks! read more

Mark is amazing. He made a duplicate of my transponder key for my Avalon. I highly recommend his business. He has reasonable prices and he provides great and friendly service. read more

Mark came through anew the other week. We came home late on a Sunday and for some reason, the key would not unlock our front door. Good thing i had just put in Mark's number in my address book since he fixed our storm door just a few weeks back. As advertised, the guy is truly 24/7 available and while he forewarns you of extra charges for emergency times, he still finds a way to lower your bill after he comes to fix the problem. Moreover, he and his wife are always looking for ways to give back to the community as they phrase it. They have a raffle where they refund a customer every month. Excellent work, Mark! He'll be my go to locksmith for life. You should do the same. read more

Mark was a very honest, sincere and all-around great guy!! No one can beat his prices!!! I will recommend him to family and friends. Thanx Mark!!- read more

Professional Safe & Lock - Was able to replace my special Key for my VW - Keys & Locksmiths Near Me - Reno, Nevada

My SUV's lock broke and left me locked out. They came to me and unlocked it. Mark was fast friendly and on time. The price was just as amazing as the service.He got my vehicle unlocked and went above and beyond to provide me the instructions for a key fob I had ordered. Will be recommending them to everyone for all their locksmithing needs. They have gained a loyal customer for life. read more

Awesome service, and FAST! I received a response to my inquiry almost immediately, and now all of my home locks work with the same key. Thanks Mark!! read more

On a Sunday afternoon my husband locked the keys in his semi truck. With just a phone call and the Freight-liner code I received from the dealer, their mobile installer met me in town where I was located, avoiding the 25 miles to where the truck was located and within a brief 20 minutes I had keys in hand at a reasonable price. I would refer anyone in need of keys to contact them. read more

Mark was great! He worked with my schedule and was flexible to make it very convenient for me. He got my car/computer/ key working quickly. After he was already done and we settled his billing I remembered an old key I had that was the wrong coding. He cheerfully stayed longer and reprogrammed it to the car as well. Very nice man with a very professional and courteous manner. I am extremely pleased and would recommend Mark without reservation. read more

I had locked my keys in my house. Mark responded in a timely manner. He was very professional and did more than even expected on my locks. He is very nice and a perfectionist which is awesome, but he is reasonably priced. It was a wonderful experience. I highly recommend anyone to use his services. read more

The locksmith Mark was absolutely amazing. A had to perform a lockout of a tenant but i live in san diego. Mark met the sheriff at apartment, took care of locks and saved keys for me to pick up. His pricing is more then fair. He quotes u right upfront. He responded immediately and was most efficient. Believe it or not while up in Reno after the lockout i lost keys to my truck and the apartment i just evicted. I called Mark who responded immediately. He made new keys for my car and the apartment. What a life saver. I strongly recommend Mark for any of your lock or safe needs. read more