I wanted to share my recent visit to Alpha Graphics on 2120 E Camelback Rd, Phoenix on March 7th, 2019. This email was hard to compose because I did not want to relive my negative experience with this location but I felt like it was important to tell in order to see improvement. To begin with Cindy's service, I felt as if she was intentionally trying to get rid of me and would rather lose me as a customer than answer my questions. My pdf file was not printing correctly, and I asked her why there were coloring errors. Cindy instead of offering alternatives methods for my file to print correctly, she immediately insisted that my file was incorrect and that I go fix it and come back. My pdf file was open on the Alpha Graphics computer next to her, and I asked her if could take a glance at it. The coloring error was evident in the print's text, and if anyone would to quickly glance at the file on the screen you would be able to tell that what is on the screen does not match the printed version. However, she declined to look at my file and instead repeatedly insisted that I pay an upcharge for an hourly designer fee if I wanted her designers to take a look at my file. I think she noticed my disappointing expression and then suggested that they can print my file in a different water-based machine, that would be an additional ridiculous charge! At this point, I felt like I was being hustled, so I repeated back her instructions and fee amounts to her in order to confirm if everything that I was processing was true. She confirmed that the next steps for my file to print correctly was to pay an A.G. designer to look at my file and then to print on the water-based machine. I couldn't believe the service and help I received. I wanted to remove myself from the situation and asked that the pdf files they printed to be recycled and left the store. In comparison, I later visited and printed at Alpha Graphics Tempe location (815 W University Dr). I sent them the exact same file I had sent earlier to A.G. Camelback. Once I was reviewing the printed material at AG Tempe, the print was perfect and did not have any coloring issues. I did not understand why Cindy had to be extremely persistent that my file was incorrect. Yet, when another alpha graphics Tempe employee received the exact same file and managed to have zero complications and delivered a mistake-free print. I asked the alpha graphics Tempe the same questions I had earlier ask Cindy, "why the coloring on the text may have a gradient and not print evenly black everywhere"? The AG employee was able to give me two different possibilities for the coloring to be printing incorrectly, and never did they blame my file. Again, I do not understand why Cindy was so confident claiming she does not "know why the file is printing incorrectly but nine times out of ten it is the customer's error" when another alpha graphics employee who probably has fewer years of experience, compared to Cindy's, had trouble shooting solutions and walked it through with me. I should have not been surprised by the way Cindy treated me because customer service does not seem to be a core value at this location. Minutes before began being "helped" by Cindy, I overheard two other management personnel making rude comments about other customers! They were both male and I assume they were part of the management team as they were dressed in business professional attire, and had assigned desks. This first comment was made when he was getting off the phone with a customer, and he turned to another female employee and started to talk about their customers demanding and complicated order. The second comment came from another male, who seemed to be reading out loud a question emailed by his customer about an estimated shipment price. Again, once more complaints and bad mouthing their customer's request. For both instances, I was simply in the customer area and didn't have to try much to hear those conversations. At AG (camelback), they do not seem to understand that simple concept of being respectful and aware that customers are fifteen feet away from their desks. Also, it didn't make me feel any better knowing that as soon as I walked out of that location, between Cindy, and the two other males that they probably had a full bad-mouthing session about me because that seems to be the norm after a customer is no longer "in the room". After working and receiving the proper customer service from Alpha Graphics Tempe, I reflect back on my experience with Alpha Graphics Camelback, and my conclusion is that they did not want to help me. I did not give them a reason not to help me other than my visible characteristics. It might have been my color complexion, the fact that I am a young student or perhaps that I am a short female? Why those specific upper management people treated me a certain way on March 7th, 2019, will remain unclear to me. But as I stated in the beginning, I hope improvements occur. read more

Traveling to Phoenix from out of town for a conference, I needed a reliable printer to take care of some last minute projects. Larry and the AlphaGraphics team worked efficiently to successfully deliver quality projects on my tight deadline. I was skeptical of finding a vendor who could take on the shifting jobs without any hiccups, and was pleasantly surprised to come away from the experience with zero issues and perfect prints - they even were able to deliver the finished products to our hotel to accommodate our busy schedule. I highly recommend AlphaGraphics' services to those who live in, or are visiting Phoenix and would be happy to use them again, should I find myself in the area. read more

I highly recommend the services of Cindy and her team at the Camelback location! This team has helped us with a custom window covering installation and has provided top-notch customer service, graphics support, and quality assurance. She was patient as we moved through the creative process and was committed to providing exactly what we needed. She will have my repeat service and reference! Thank you, Cindy & Crew, for your amazing professionalism and dedication to your craft and customers! read more

Alphagraphics was a resource I stumbled upon in the files of a past employee. I needed conference material quick and high quality. The response was amazing - same day and automatic follow ups to make sure I would meet my deadline. The process was simple and effective. It's a pleasure to find reliable people out in the business world and they are dependable. Thank you for providing a positive experience that I will come back to enjoy again! Great experience. read more

Larry at AlphaGraphics has been fantastic to work with! I own a small start-up and he's been phenomenally helpful with assisting me with our printing needs thus far and promptly answering all of my questions. We just ordered some business cards and they looked fantastic and the process was quick and easy. I am looking forward to working with AlphaGraphics in the near future when my company is ready to print our first book! read more

I was needing to build an entire booth remotely with graphics for a conference in Phoenix. The AlphaGraphics team led by Cindy, helped me make sure I was ordering the correct items, and sizes and took extra time with me to ease my stress. The booth looked amazing and we made a huge impact with our conference presence. I would totally recommend them and can't wait to use them again next year. read more

Thanks for all of you help on the VLHS Auction project. Everything turned out great and the event was a huge success! We've been using AG and working with Larry Furlong for several years. We always get great support from the start of a project to the very end. Our projects always turn out printed the way we've envisioned them. We have and we will continue to recommend Larry and his team! read more

AlphaGraphics on Camelback has never let me down in anything I have requested from document printing to banners, shirts, and large sticker printing. Ask for John or Aaron and I promise you will not be let down. The quality stands for itself, but the superior service is what keeps them as my top recommended vendor. Ashley from Alliance Residential. read more

This is an amazing location to work with. I work directly with employee Cindy Jorgenson, she's amazing as well. The entire staff at this location is great! I've worked with an Alphagraphics during my 28 year career in downtown Tucson & now this one, have never been disappointed. Highly recommend for all your printing needs. read more

When I was creative director at Hospice of the Valley I worked with Larry and his team for over 12 years. HOV still uses their services. Today I own my own business and Larry is still the man I turn to and refer to. You simply cannot get better customer service and expertise. Seriously. You don't need to look any further! read more

Loved connecting with Aaron on Facebook. The marketing groups there are my go-to when I need recommendations and they did not let me down this time. Aaron was fast on quotes and production. He got me the labels I needed in a timely fashion and they were perfect for our application. Thank you! read more

I absolutely love working with John M. over at Alphagraphics! I have been working with him for 5 years now on all of our conference related materials. He never misses a deadline and they always deliver our products to us onsite. So thankful he was referred to me 5 years ago. read more

I would highly recommend this Alphagraphics. We needed help with a logo creation and the graphics department did an excellent job. Larry always got back to me so quickly when I had questions and helped us through every issue we had with our order. Thanks again! Eileen D. read more

Tanner is always quick to help with our printing needs. We drive past other printers from 48th st & McDowell Breakroom Bar & Grill about 8 miles because of the great service and always helpful staff, thanks keep up the great job. Work is precise, accurate, and fast. read more

I am the executive director of a small, international non-profit, and need promotional materials. Your office has been great about giving me appropriate 501(c)(3) discounts, and providing very professional looking materials. Will keep using your business! read more

A dependable, quick turn around time with beautiful print work with no typos or smudge marks that is package as nice as alphagraphics print work. I highly recommend alphagraphics because they are efficient, timely and of course have a very friendly staff. read more

Amazing group of individuals to work with. Cindy, Brian Dee Ann all are a complete delight. Again, the exceeded our expectation in our recent order. Thank you for the great service you provide our area (the Biltmore area). You guys rock!!!!! read more

At first I was concerned that I did not have an opportunity to speak directly to the graphic artist handling my job, but the staff assured me I would be satisfied, and I was! The job was complete the next day and done perfectly. read more

Lilly and the entire crew at Alphagraphics are all outstanding people who go above and beyond to make sure your printing needs are done perfectly. They are wonderful to work with. I look forward to reordering!!! read more