Went a few weeks ago and plan on continuing to go.
Just moved to this general area and didn't want to have to go back to old one to get nails done (though I loved my old salon, just not convenient!)
Great service, kind, walked me through everything, flagged anything that was a cost increase, and suggested what *not* to do in my first session to avoid higher cost. She suggested doing something in my next apt instead of the existing one (to not add cost).
I really appreciated that! I know businesses need to make money but I really really really appreciate when businesses not only inform on cost increase but also make suggestions to alleviated costs because, I'm on a budget and it's really helpful to me.
I ended up just doing the pricier thing same session, which probably was largely because she was nice and informed me of my options, and she did such a great job.
Looking forward to next time I go in, and glad I found my new spot.
Cat photo is when they were freshly done, "hand near fan" is my nails 3 weeks later - still PERFECT. And this is after 1) doing a bunch of travel
2) falling down stairs (no breakage lol) 3) going to gym and lifting 4) doing chores etc
When a nail salon has nail artists that give me nails that stay beautiful AND stay on while I live my life normally (and still look good with no chips) - it's going to stay my spot for a while
(These are dip, for those curious)
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EDIT: switching from 5 to 4 due to #1 and #2 below. The above, and #3 and #4 is why I think still worth 4 stars and why I'll keep going .
After the above reviews, the two following nail appointments resulted in:
1. a nail set that wasn't filed down well, not shaped well, and had a lot of bubbles that looked worse over time, and then the top coat started peeling weird. Luckily, that set clearly was not shaped well when I left the salon. I just didn't have time after having it take *two hours* (I was supposed to get a pedicure too, but because the hands took so long, I ran out of time). They DID give me a 10% off discount for my next set, so KUDOS to the management for trying to make it right.
2. Then the third time I went in, the nails looked fine when I left - was for Xmas time, so intentionally did a little Xmas themed color and sparkle. The 10% off worked. The shape wasn't quite what I wanted, but it was good enough. Then, the top coat quickly peeled off within a few days. I'm not sure why that happened, but this it occurred to most of the nails so it was disappointing. I think this may have been due to the brand of the top coat or perhaps the age? I don't think it was the nail salon's fault since the first set I did was so good... and, a tip broke off one nail (my natural nails, so not salon's fault), and they fixed that nail for free so that was GOOD - been to salons that do charge for fixing. I appreciated that.
3. I wasn't sure if I wanted to go again but the first set I got done was great SO, last time I went back, it went back to being perfect and great again (see green nails). I figured out the name of the person who did my nails originally and got all set. So my advice - perhaps like any salon haha - is find an artist that works well with you and stick with them! :)
4. As I said before, management is great here and they are thoughtful and kind, check in a lot, immediately try to resolve issues when you have them (see #1 and #2 in their supportiveness and help for the issues I was able to bring). Given their support I honestly think that they probably would have helped to fix the peeling issue as well, I just was traveling for the holidays so of course couldn't come to the salon.
EDIT #2
I didn't know Yelp did a complete update on how edits show up on the app. I was just trying to give a more holistic review with my first edit (since my first review only was one experience). The app notifies people apparently - which is good technically. I went in for nails per usual and the management noticed me (from the review) and came to chat with me. It was surprising (haven't had anyone pay attention before). While my update went down 1 due to the bad nails I got (months ago, not recently), my update did make sure to note how great my current nail artist is and also that management is fantastic in their response
This is a bit of a delayed 2nd edit (lol) because I am not always in Yelp. But bumping back up to 5 stars just because it was really nice that management cared enough to come chat with me. They really emphasized how much they care about resolving issues (which I did know and noted in the last edit!). But even this follow up flagged the depth that they care, so with that clearly in mind - making this final edit.
Also, big plus on amazing design work as well (see new photos) read more