Had a freak accident and ended up with what I thought was a bent rim. Took the bike in and the tech…read moresaid that it would be a couple hours. Turns out it out wasn't the rim, I'd knocked the brake pad out of alignment. Scott was great, fixed it fast, too! They've always been helpful and professional at the King Street location!

The Bike Shop is absolutely amazing. I rented a bike over the weekend and the staff was great and…read morethe rental process was very easy. I travel a lot and rent bikes all over the country. It's not easy to find rental road bikes, let alone carbon fiber models. The Specialized Tarmac I rented was the best rental bike I've ever rented. The only down side is that I fell in love with it and now I want to buy one! I will definitely rent from The Bike Shop any time I'm in Honolulu!

Staff was very helpful and friendly. Bought this bike from them and helped me in getting parts that…read morefit the bike even if it's not from them.

Terrible Customer Service. Went and looked at bike and pricing was 599.99 more than manufacturer…read more Was told by employee that they could possibly price match and took down name and number and manager would get back to me. Followed up several days later and was told they were still waiting to hear back. They never got back to me. Was told by an employee that they were not going to check on being able to adjust price. This is lazy and terrible service and feel like I was lied to from the beginning. Will definitely not be purchasing from Bike Factory Hawaii.

Good customer service. Knowledgeable and quick with bike repairs. Highly recommend their services.read more

Great service and easy process to rent bikes. Will be back. Bikes were well maintained.read more

Great service and prices! Had two of my bikes serviced there with no problems! One Trek bike and…read morethe other a Cannondale. If your bike needs repair go here!

They took in our bikes right away, had them ready in just a few hours and did such a great job…read more Cost was so reasonable I couldn't believe it!!! Excellent service in every way this is the place to get anything done you need for your bikes!!!!

Great service and great staff…read more I've come back to Boca multiple times even though it's out of the way because they always had good feedback or little tips to share with me. I first went to get a bike fitting but didn't end up charging me cause it was already so close. I ended coming back and ordering other online parts and for more racing advice for the season. Great shop, great people

So I damaged my rear carbon fiber Reserve wheel. I called up reserve to see about a warranty…read morereplacement. I took a photo and they sent out a replacement but it needed to be built using my old hub. So they had me go to a local Cervelo dealer with a claim number that would bill them for the labor. I sent Boca a note and the owner got back to me quickly saying that he had two great in house wheel builders. Perfect. So I went to drop off my wheel on a Saturday. The guy at the counter seemed confused because I was doing warranty work on a wheel not purchased at Boca. So I explained to him Reserve is a Cervelo brand. And Reserve gave me a claim number they could input in their computer to have the labor paid for since I supplied all the parts. He still seemed a bit uncertain but he took the wheels (new and damaged). I filled out a slip but didn't receive a receipt, which made me a little uneasy since this was my first time in the store. He said 2-4 days. Not hearing from Boca, I called the following Friday. The guy who answered had no idea what I was talking about and just said it would be another couple of days. So I'm legit worried now. I emailed Boca again just to ensure I did everything right (no response this time). But I get a call back later that day from Boca--I guess the guy went into the back to look for my wheel or whatever--and he's like they're just waiting on Cervelo to give them the ok to do the claim so that their builder gets paid. I was like Reserve gave me a claim number and I wrote it on the slip I had to fill out (and in my email). The next Tuesday/Wednesday, I receive a call from Boca saying the wheel was ready for pickup. So a week and a half versus the 2-4 days I was originally promised. I'm sure the delay had everything to do with the whole claim system or whatever for the labor cost. But I'm out riding again. The wheel feels great so far. I have zero complaints. I think the builder did a great job and I'm glad they were able to sort out whatever they needed to so I could get back on the road. If I was in the market for a Cervelo, I'd definitely give Boca my business. Mostly pleasant experience. But I would have preferred to get some sort of receipt when I dropped off my wheels initially.

YES! YES! YES!! This place!! Let's just say I've had…read moreterrible customer service from another very popular bike shop in Waipio. Zero callbacks or updates on my repairs and parts that I'm waiting on. Not these guys! OMG! I brought my bike in with a part to install. I had to order the part myself because the other shop never called me to let me know that it was back ordered until September and I had a look somewhere else. I found that out by calling the manufacturer myself. I dropped this off and they told me it would take 72 hours to repair and they called me back in 24 hours and said it was done! Excellent service and excellent customer service. Skip the other bike shop that may have a big name and multiple locations. This is where customer service lives!

CUSTOMER SERVICE!!! I popped into the store looking for a…read morespecialized rockhopper. I met with the friendliest sales person I have ever met. COLE! His youthful appearance & his willingness to help answer my long list of questions was so delightful!l I would have bought a bike right on the spot but unfortunately they don't sell that brand. He showed me some other options encouraging me to try but I am loyal to the brand I've loved for so many years. Cole would be the only reason I would buy anything in that store because he was so helpful & kind- like he really wanted me to find what I was looking for. THANK YOU TO COLE! For future customers, ask for him- he is just wonderful :)

another great experience... thank you thomas for your wonderful service and to all of the team…read more the new tires feel incredible...

What a fun adventure!! Love our drives and being able to cruise around…read more Do this you will love it!!!

Kelly of Bike Factory Hawaii Waipio is the best! She is so knowledgeable, friendly, & helpful…read more Amazing service :) THANK YOU!!!!

A few things: 1.)…read moredropped off two bikes for tune ups because they had been sitting for a while. Ended up getting new chains and two bikes that weren't even wiped off. Replaced the tires at my request but didn't even run a rag over the rims. Left them covered in whatever the elements had placed on them. I had to call several times to get updates because THEY NEVER CALL TO UPDATE YOU! Once I was even told the bikes were ready so I drove up there and the bikes weren't even close to being ready. Went back twice more before they finally finished. 2.) need a replacement part to be ordered and installed. They said it could take 2-3 weeks for the part to get here. That was over a month ago. Have I gotten a status update call? Not one! I called once and they just said it's not here yet. I contacted Trek directly and they said the part I need won't be available until September. That sure would have been nice to know from the dealer. Their customer service in that regard has been terrible. 3.) during a visit to the shop, I was standing at the counter by the service area in the back. Right on top of that counter, in full view of all customers, was a small black case, a tool set probably, with a piece of paper taped to it, about half the size of a notebook sheet, with the words "No F@*s! (Non-mechanics) written on it clear as day. Extremely unprofessional and disgusting that language like that is used and accepted within their staff.