Sometimes traveling farther isn't a bad thing…read more Living in town and going over the mountain to Kailua Town isn't something that I do often, but I wanted it done right Aloha Friday Wheelworks is definitely my choice. Everything from frame up rebuilding to any repair you might think of. Mike is really thorough in everything he does and it definitely shows in his work. He makes sure the customer is happy and takes pride in his work, which is not a given nowadays. I brought my bike in to have some work done with a front fork once and a broken spoke recently. I'm always impressed and very pleased how it was professionally repaired, very meticulous and knowledgeable. Aloha Friday Wheelworks also carries a good variety of topshelf supplements and suppies for runners and cyclist. Also AFW has a weekly Thursday run for runners. You can check it out by following him on IG @alohafridaywheelworksrunningco and you'll see the post come up on stories. If you want it done right by someone who knows his stuff and will go the extra mile, Mike at Aloha Friday Wheelworks is place to go to. SUPPORT LOCAL as shops like these are a Diamond in the ruff. 5 Stars easily!

Owner Mike at Aloha Friday helped to fit me on my new Cervelo road bike after severe backpain after…read moreparticipate in a long bike race. He had me sit on my bike and used precision tools to fit me at certain angles as I am riding on the bike under his watch. As it turned out, my angles were off, and my legs were not exactly aligned. No wonder I had more pain in the right side. Now I am so happy not to have any back pain after riding for 3-hours pushing at least 130 watts. I am thankful for Mike's help, and appreciate the professionalism and care he showed by following up after my bike fitting, making sure that the bike fits well. Be sure to contact Mike ahead of time for bike fittings appointments. Also, every Friday there is a community run of 4-5 miles starting from the store that sounds like a fun social event to participate in. The store also supplies top of the line nutrition for triathlon, clothing, fuel, shoes, sunglasses, camel pack. Highly recommend.

This is for the bike rental service…read more On a random Monday morning off of work, I looked out of the window and decided that it would be a perfect day to bike around Kailua Town. Don't question it- that's just how my mind works. LOL. So I made a reservation online to rent out a bike that morning, was very pleased with the price (a little shy over $15 for four hours), and went on my way. Location was easy to find with ample parking, the guy at the counter got me set up with papers to sign my life away, and Don(?) set up the cruiser to my height. The rental came with a bike lock, a basket, and a helmet (which I didn't take). He gave me the run-down on how to operate the bike, let me do a test run around the parking lot before starting my time, and I was off on my way once comfortable. The cruiser worked with ease as I biked around Kailua Town through rocky paths and well-paved streets. The lock secured my bike well on the bike racks around town, and there were no issues throughout. After the four hours were up, I returned the bike, and it was a no-hassle process. Needless to say, I had a great experience and will be doing this again! So try it out and bike on!

I dropped off my bike on a Saturday and was told it would be ready on Monday or Tuesday. I call the…read moreKailua shop and I was told NOT to call and check on the progress (it is Thursday btw) and that they will call me. Whole time they needed to order a special part but did not update me whatsoever. No aloha, whatsoever. Time to learn how to service my own bike.

YES! YES! YES!! This place!! Let's just say I've had…read moreterrible customer service from another very popular bike shop in Waipio. Zero callbacks or updates on my repairs and parts that I'm waiting on. Not these guys! OMG! I brought my bike in with a part to install. I had to order the part myself because the other shop never called me to let me know that it was back ordered until September and I had a look somewhere else. I found that out by calling the manufacturer myself. I dropped this off and they told me it would take 72 hours to repair and they called me back in 24 hours and said it was done! Excellent service and excellent customer service. Skip the other bike shop that may have a big name and multiple locations. This is where customer service lives!

CUSTOMER SERVICE!!! I popped into the store looking for a…read morespecialized rockhopper. I met with the friendliest sales person I have ever met. COLE! His youthful appearance & his willingness to help answer my long list of questions was so delightful!l I would have bought a bike right on the spot but unfortunately they don't sell that brand. He showed me some other options encouraging me to try but I am loyal to the brand I've loved for so many years. Cole would be the only reason I would buy anything in that store because he was so helpful & kind- like he really wanted me to find what I was looking for. THANK YOU TO COLE! For future customers, ask for him- he is just wonderful :)

This is not a professional repair shop! I call on Wednesday asking if they can check/repair my…read moreebikes brakes as they squeaked bad. I bought it brand new like this but ordered it online so it would be a pain just to send back for this. Ben answers and says sure bring it in and he can take a look. I take it in first thing Thursday and am told it would take a couple of days. Ok no problem...... I call Saturday @3 to check on the progress as they close at 4 and are closed Sunday. Ben answers and says he never had a chance to look at it as they were busy with walk in customers, He says I can come pick it up and use over the weekend and bring it back Tuesday(?) I think not! I assumed they'd do repairs before and after set open hours as they're only open for 4hrs a day? I assumed wrong! Maybe it was because it's an ebike and not a bike they're accustomed to working on? Either way thanks for wasting my time.

Great service and awesome choices for triathlon bicycles…read more We made an appointment with Ben, the owner, to get a fitting for our first triathlon bike. Ben scheduled us to come the next day, on the memorial Sunday, where he closed the shop and gave us VIP service to fit the bike for us. The fitting process was very precise. Ben has a machine that is connected to the computer, where you sit on, and he can adjust the seat, the bike bars, and fit you to your body's dimension and comfort. This process took an hour, and during which, Ben was very patient and diligent in helping us to get the exact right fit and be comfortable. Fit us to the best position possible for racing. After that, Ben suggested the best bike that fits our budget, and adjusted the bike while we went to lunch. An hour later, we came back to the shop, and Ben has adjusted the bike to our exact measurements. The bike looked super nice, high tech, and we got great VIP service. It was definitely worth every penny to come here and purchase our bikes. Ben is a triathlon professional, and his service is impeccable. He know what we need and gave great suggestions. We enjoyed the process of picking out a bike from his store, and look forward to training with him as well. Highly recommend!

Great service and prices! Had two of my bikes serviced there with no problems! One Trek bike and…read morethe other a Cannondale. If your bike needs repair go here!

They took in our bikes right away, had them ready in just a few hours and did such a great job…read more Cost was so reasonable I couldn't believe it!!! Excellent service in every way this is the place to get anything done you need for your bikes!!!!

Guess who still hasn't gotten a phone call to update me on the status of the part they're supposed…read moreto be ordering for me? Thank goodness I took it upon myself to contact Trek and speak with them directly. They told me the part I needed wouldn't be available until September. This bike shop told me the part would take 2-3 weeks to come in. That was almost 2 months ago. The kicker is I told them I was moving in about 2.5 months and I needed to get the bike fixed before I shipped it. Well that day has come and gone and still no call to update me. Complete waste of time going there unless you want to spend a couple grand on an illegal e-bike.

I was really nervous about going into the Bike Factory today because of reading all the reviews. I…read moreknow nothing about bikes but I was hoping to get some knowledge before jumping in and buying bicycles for my kids. Walked in the door, and surprised when I wasn't ignored. Even if the greeting was behind the desk, that was still nice that someone acknowledged my existence. Then, out comes someone different. His name was Alex and he was so nice and friendly. He told me all about the differences between bikes and what I should look for when choosing the right bike for my kids. Told me the interesting fact about why girl bike frames used to be different and now it doesn't really matter. Just incredibly patient and he never made me feel like I was an inconvenience or a waste of time because I wasn't looking to buy... right now. Alex was extremely knowledgeable and his ability to make me feel comfortable in a setting that I wasn't, was a pleasant surprise. He told me all the things that the bike factory could assist with if we did purchase a bike such as changing the tires, brake pads, etc. which even if we are not avid bikers, was still great information. I would hope that if and when I go back again, I get Alex to help out. He was awesome.

Had a freak accident and ended up with what I thought was a bent rim. Took the bike in and the tech…read moresaid that it would be a couple hours. Turns out it out wasn't the rim, I'd knocked the brake pad out of alignment. Scott was great, fixed it fast, too! They've always been helpful and professional at the King Street location!

Located on King's Street, a pretty convenient location for me since I live in town, they have a few…read moreparkings at the back. I went there to chance a cassettes and redo my bar tape. After a few back and forward discussion, the work order was set, they quoted me a price and they will call me when my bike is done. 3 hours later, when I went to pick up my bike, the technician told me with this new cassette, while I'm riding, I cannot change to certain gear, and if I do so, my derailleur will break on the road. I was like - why no one told me about that before I do the modification? He said he did not know it will not work either, 95% of the time, this set up with work, just that it will not work on my bike. So, end up, he has to put back my old cassette. At lease he was honor about it and do not just let me walk off with my new setting and risk breaking my derailleur on the road. At the end, he did not change me for that cassette work. I appreciate his honesty and workmanship. To be honest, the shop looks a bit old inside but they seems to have a lots of bike parts and accessory inside the store.

Originally went to waipio location to try on helmets. None fit me so they checked their king st…read morelocation and there was actually one ! Coming from waialua it was a bit of a drive but thankfully it was there when we went the next day. Vance was very helpful in helping us. Lots of parking and we got there when no one was there just before a handful of other customers walked in as we were about to walk out.

I have a broken ankle and needed to replace the brake handle on the knee scooter. We went in to see…read moreif they could help- immediately they told us they only work on their own bikes. Cool. But can I buy a handbrake? The guy basically went on about it being a complicated procedure, and needing to strip the wire and replace the grips. Yeah. We left. So UNHELPFUL. Luckily- McCully's Bike Ship and Sporting Goods was round the corner. IMMEDIATELY they found a handle and started replacing it for me!!

I've been a customer of McCully Bicycle & Sporting Goods for many years, and they continue to go…read moreabove and beyond. I was in need of a specific bike part, but heavy traffic made me late. Despite already being past closing time, Atwood graciously waited for me to arrive so I could pick it up. A big thank you to owner Ryan for being so accommodating. The customer service and genuine care you receive from this family-owned business is second to none. Nothing but great experiences over the years. Highly recommend supporting this local business! You guys rock!

I have a broken ankle and needed to replace the brake handle on the knee scooter. We went in to…read moreBIKEFACTORY to see if they could help- immediately they told us they only work on their own bikes. Cool. But can I buy a handbrake? The guy basically went on about it being a complicated procedure, and needing to strip the wire and replace the grips. Yeah. We left. So UNHELPFUL. Luckily- McCully's Bike Ship and Sporting Goods was round the corner. IMMEDIATELY they found a handle and started replacing it for me!! Thank you Matt & Atwood so much! You are amazing!!!

I was having trouble changing my bike pedals, so I called several bike shops, but every place I…read moretried had busy phone lines. When I called Kapolei Bikefactory, Franco answered right away and told me I could bring in my bike and pedals as a walk-in. He assured me they could help and even change them the same day at no charge. When I arrived, the team got to work immediately and had everything swapped out in no time. Everyone was friendly and incredibly helpful throughout the process. Outstanding customer service from start to finish. I'll definitely be returning for future bike needs and highly recommend them to anyone looking for a reliable local bike shop.

I needed help with my bike. Michelle and staff didnt hesitate. Eli and Daren helped me and I really…read moreappreciate it. Great customer service from everyone. They also have a nice showroom floor with all kinds of bikes and electric bikes. I would definitely recommend Bike Factory and will do business here again. Mahalo