Very happy with my bike fitting after my 4th ride on my new Litespeed Arenberg FI! Mike performed a…read morecomplete bike fitting before my first ride. He's extremely knowledgeable and has a real depth of experience that's hard to find anywhere, let alone the world's most remote archipelago. He taught me alot about the science behind it, as well as answering all my questions about basic maintenance for the entire bike.

Sometimes traveling farther isn't a bad thing…read more Living in town and going over the mountain to Kailua Town isn't something that I do often, but I wanted it done right Aloha Friday Wheelworks is definitely my choice. Everything from frame up rebuilding to any repair you might think of. Mike is really thorough in everything he does and it definitely shows in his work. He makes sure the customer is happy and takes pride in his work, which is not a given nowadays. I brought my bike in to have some work done with a front fork once and a broken spoke recently. I'm always impressed and very pleased how it was professionally repaired, very meticulous and knowledgeable. Aloha Friday Wheelworks also carries a good variety of topshelf supplements and suppies for runners and cyclist. Also AFW has a weekly Thursday run for runners. You can check it out by following him on IG @alohafridaywheelworksrunningco and you'll see the post come up on stories. If you want it done right by someone who knows his stuff and will go the extra mile, Mike at Aloha Friday Wheelworks is place to go to. SUPPORT LOCAL as shops like these are a Diamond in the ruff. 5 Stars easily!

Great bike service here! Reasonable prices, friendly and knowledgeable staff. Had my downhill…read morebike's seat dropper post replaced by them and works perfect and clan looking install. Mahalo!

I bought road bike accessories from this store that is a Hawaii Bicycling League sponsor. I am…read moreimpressed with the recent improvement in customer service. I received the help I needed to choose a helmet.

Excellent service! This business is my go-to for new bikes and bicycle tune ups and repairs. I have…read morepurchased bicycles from this business several times over the last decade and had them serviced here. The technicians are honest and know their stuff.

I just want to say thank you to the staff here at The Bike Shop. I came in looking for a bolt for…read moremy daughter's front tire that she lost. The young man at the front desk was very patient as I reached back to get pictures to show him what I was looking for. In the end, they just gave me the part. Thank you for your generosity and extremely excellent customer service. I will no doubt send everybody I know to you for their bike needs.

This is not a professional repair shop! I call on Wednesday asking if they can check/repair my…read moreebikes brakes as they squeaked bad. I bought it brand new like this but ordered it online so it would be a pain just to send back for this. Ben answers and says sure bring it in and he can take a look. I take it in first thing Thursday and am told it would take a couple of days. Ok no problem...... I call Saturday @3 to check on the progress as they close at 4 and are closed Sunday. Ben answers and says he never had a chance to look at it as they were busy with walk in customers, He says I can come pick it up and use over the weekend and bring it back Tuesday(?) I think not! I assumed they'd do repairs before and after set open hours as they're only open for 4hrs a day? I assumed wrong! Maybe it was because it's an ebike and not a bike they're accustomed to working on? Either way thanks for wasting my time.

Great service and awesome choices for triathlon bicycles…read more We made an appointment with Ben, the owner, to get a fitting for our first triathlon bike. Ben scheduled us to come the next day, on the memorial Sunday, where he closed the shop and gave us VIP service to fit the bike for us. The fitting process was very precise. Ben has a machine that is connected to the computer, where you sit on, and he can adjust the seat, the bike bars, and fit you to your body's dimension and comfort. This process took an hour, and during which, Ben was very patient and diligent in helping us to get the exact right fit and be comfortable. Fit us to the best position possible for racing. After that, Ben suggested the best bike that fits our budget, and adjusted the bike while we went to lunch. An hour later, we came back to the shop, and Ben has adjusted the bike to our exact measurements. The bike looked super nice, high tech, and we got great VIP service. It was definitely worth every penny to come here and purchase our bikes. Ben is a triathlon professional, and his service is impeccable. He know what we need and gave great suggestions. We enjoyed the process of picking out a bike from his store, and look forward to training with him as well. Highly recommend!

Amazing crew at the repair shop ... highly recommend to go check out , you won't be disappointedread more

They took in our bikes right away, had them ready in just a few hours and did such a great job…read more Cost was so reasonable I couldn't believe it!!! Excellent service in every way this is the place to get anything done you need for your bikes!!!!

I was really nervous about going into the Bike Factory today because of reading all the reviews. I…read moreknow nothing about bikes but I was hoping to get some knowledge before jumping in and buying bicycles for my kids. Walked in the door, and surprised when I wasn't ignored. Even if the greeting was behind the desk, that was still nice that someone acknowledged my existence. Then, out comes someone different. His name was Alex and he was so nice and friendly. He told me all about the differences between bikes and what I should look for when choosing the right bike for my kids. Told me the interesting fact about why girl bike frames used to be different and now it doesn't really matter. Just incredibly patient and he never made me feel like I was an inconvenience or a waste of time because I wasn't looking to buy... right now. Alex was extremely knowledgeable and his ability to make me feel comfortable in a setting that I wasn't, was a pleasant surprise. He told me all the things that the bike factory could assist with if we did purchase a bike such as changing the tires, brake pads, etc. which even if we are not avid bikers, was still great information. I would hope that if and when I go back again, I get Alex to help out. He was awesome.

I'm not one to come on yelp to give bad reviews, but this was just a terrible experience. Sorry…read moreabout it. Bike factory has the worst customer service and on top of that Stacyc is rip offs! Long story short, but we bought 4 brand new Stacyc bikes for my children for Christmas, go to plug in the batteries to charge my son's 18 inch bike which cost me mind you $1800. The battery was not working. So I couldn't even give my son his Christmas gift on Christmas because the battery was not charging. I had to wait for after Christmas until they opened the following day to go and replace the battery and they still wanted me to place it under warranty, which that would've taken weeks to get replaced and if I hadn't give. my opinion on it that I just bought the bike. This is not my fault that the battery does not work and I want a battery today. They are responsible for checking to make sure the battery and bike is working when we leave out the door cause they do have a policy once you buy the bike and leave the store. It is nonrefundable. So I said I will not leave without a brand new battery for my son's brand new bike that was supposed to be a Christmas gift so that was already terrible news to my son! Then my daughter's smaller 12 inch bike. They ride it through the dirt got some mud on it and it started to smoke and then they wanna claim that the mud had ruined the motor which I highly doubt it because the mud was just on the frame and the tires, but because of the mud on the bike, they wanna claim the mud has ruined the motor and want me to pay out-of-pocket which I had just purchased the bike for Christmas and it was still technically under the 90 day warranty! But they called and said it's not covered, right on Stacyc! Will never be buying that brand of bike probably any brand of Bike from Bike factory again! ! !

The Bike Shop is absolutely amazing. I rented a bike over the weekend and the staff was great and…read morethe rental process was very easy. I travel a lot and rent bikes all over the country. It's not easy to find rental road bikes, let alone carbon fiber models. The Specialized Tarmac I rented was the best rental bike I've ever rented. The only down side is that I fell in love with it and now I want to buy one! I will definitely rent from The Bike Shop any time I'm in Honolulu!

Located on King's Street, a pretty convenient location for me since I live in town, they have a few…read moreparkings at the back. I went there to chance a cassettes and redo my bar tape. After a few back and forward discussion, the work order was set, they quoted me a price and they will call me when my bike is done. 3 hours later, when I went to pick up my bike, the technician told me with this new cassette, while I'm riding, I cannot change to certain gear, and if I do so, my derailleur will break on the road. I was like - why no one told me about that before I do the modification? He said he did not know it will not work either, 95% of the time, this set up with work, just that it will not work on my bike. So, end up, he has to put back my old cassette. At lease he was honor about it and do not just let me walk off with my new setting and risk breaking my derailleur on the road. At the end, he did not change me for that cassette work. I appreciate his honesty and workmanship. To be honest, the shop looks a bit old inside but they seems to have a lots of bike parts and accessory inside the store.

I have a broken ankle and needed to replace the brake handle on the knee scooter. We went in to see…read moreif they could help- immediately they told us they only work on their own bikes. Cool. But can I buy a handbrake? The guy basically went on about it being a complicated procedure, and needing to strip the wire and replace the grips. Yeah. We left. So UNHELPFUL. Luckily- McCully's Bike Ship and Sporting Goods was round the corner. IMMEDIATELY they found a handle and started replacing it for me!!

The all new bike factory located where Chef Mavro restaurant once stood . Corner of McCully and…read moreKing St.. Inside they have a lot of selection to choose from . Electric bikes , scooters , mountain bikes , kids bikes parts , rims, tires also skateboard. This is their new location the old Bikefactory was on the corner of Cooke St. and Ala Moana blvd . Friendly service once I entered a young man asked if I needed help right away . Support local

I have a broken ankle and needed to replace the brake handle on the knee scooter. We went in to…read moreBIKEFACTORY to see if they could help- immediately they told us they only work on their own bikes. Cool. But can I buy a handbrake? The guy basically went on about it being a complicated procedure, and needing to strip the wire and replace the grips. Yeah. We left. So UNHELPFUL. Luckily- McCully's Bike Ship and Sporting Goods was round the corner. IMMEDIATELY they found a handle and started replacing it for me!! Thank you Matt & Atwood so much! You are amazing!!!

Always a pleasure doing business here! Superior customer service and quality products. I am a very…read moresatisfied customer.

Getting my Super73 RX inner tube replaced and back on the road. I called and asked if they would…read morehappen to have any spare parts for it and they had it in stock. Fast, easy and knowledgeable employees.

I needed help with my bike. Michelle and staff didnt hesitate. Eli and Daren helped me and I really…read moreappreciate it. Great customer service from everyone. They also have a nice showroom floor with all kinds of bikes and electric bikes. I would definitely recommend Bike Factory and will do business here again. Mahalo