Really helpful company, helped me save a few bucks. I appreciate their assistance. I asked them about how to reduce pool noise and vibration and they were quick to answer. read more

So.... my first review for Alligator Pools was a one star because when I called for a quote I was told that they did not provide service in the Homestead area. I received a message from the owner, Chris who pointed out the reason; which was traffic. Which in my humble opinion is a fair reason having sat in traffic going only 25 miles that can take over an hour plus depending on the time of day, accidents, and weather. So I took that review off. But then Chris sent me another message saying thank you and even offered to review quotes for me so I would not be taken advantage of. This is an above and beyond offer and I felt that I needed to let everyone know. My only regret is that they don't come to Homestead, because my feelings are that Chris and his company are one of the good guys. read more

We have been using Alligator Pools for over 10 years. They are trustworthy, reliable and top notch. I highly recommend them. They will solve any pool-related issue you may have with professionalism and are honest during the process. Aldo and Martha are so great to work with and we are so happy with how great our pool looks! read more

SEAMLESS. I have never had a project as efficient, professional, and well managed as the one Aldo and Alligator pools took on. It started with a call to Alligator pools where Martha took my information and very quickly had Aldo come out to see my pool. Martha was the first person I spoke to and she was calm, and friendly, and answered all of my questions. Aldo came by within the week and it was quite obvious he knows his craft. He reassured me my pool could be fixed and explained timeline and costs. When we received the proposal everything was itemized and clearly explained. We took a few months to figure out what we wanted and asked if Aldo could come back out. Martha once again scheduled Aldo to come out and he answered all of our questions. He is a busy man but he took all the time we required without rushing us. We immediately trusted this company and it was in large part to Aldo and Martha. After our new proposal was sent (we had added a few things) and we signed it and sent the deposit, our project started in a weeks time. Aldo brought in his team and those guys worked tirelessly. They started on a Thursday afternoon and the job was completed by Tuesday. Aldo would come by every day to check on his guys and the work. He cares about the projects he takes on. Aldo is Alligator Pools and it was the best choice I could have made for our pool. A++++++ read more

What can I say other than Excellent Service. Alligator Pools is highly recommended by me, they are a thorough and on time service company that stands out far beyond any others for communication, reliability, dependability and most of all well priced. Aldo is excellent, he is the heartbeat of this company and is there for you through and through. Really rare to find a company like this, give them a call you will not be sorry. read more

Aldo and team were very professional from our initial meeting, the detail of the work they provided in the estimate as well as the remodel of my pool and the start up balancing of the pool. They also were reasonably priced. I am very pleased with their work. read more

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Got a new Pentair vs pump from them. Aldo came out and looked at my old pump and got the estimate the next day. Got a reasonable price. Aldo came out the next and installed the pump in less than an hour. The pump and service was great. Really rare in Miami for a company to actually do their jobs at a fair price. I was very impressed with the company. Would use them again. read more

Finding Alligator Pools was a game changer! I initially brought them in for our pool renovation at our new home in Pinecrest. They completely transformed it from a dirty pond to the crown jewel and focal point of our backyard! I also enjoyed all my interactions with the team but especially Martha who answered all my questions and never once missed a phone call from me (trust me there were many)! After th renovation I switched our regular pool maintenance over to them! Great communication, professional service and fair pricing - you can't ask for more! Thank you! read more

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The best pool cleaning service company in miami! I'm so happy with the service they always come at the same day ones every week!my pools is always clean and blue I also love after every time they send report what they had done! Amazing company highly recommended!don't waste your time with another company! I had horrible experience in the past with another company that did not do anything they never add any salt,they would skip day of service and the time when they were coming they would come any day and time without letting me know in advance what if I have some event going at my house so I wouldn't even know what day or time they would come!my pool was in horrible condition,they never put salt in my pool or anything chemicals only what they put chlorine as well and price was high they did not do anything avoid this company Village Spa & Pools!and they broke my pump so I can buy new one to replace with them! read more

Alligator Pools - Report - Pool & Hot Tub Service Near Me - Miami, Florida

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ALDO IS ALLIGATOR POOLS. what a wonderful experience it was to have our pool completely renovated by this company. Aldo, the manager of the work site was incredible. I have had very bad experiences in Miami with other companies. However, Aldo made this experience an incredibly pleasant one. He was punctual, courteous and very helpful. He answered all of our questions and he made sure that everything was picked up and neatly after each day's work was completed . He was there every day to make sure the workers did an excellent job and I can't say enough about him. That's why I say " Aldo is Alligator Pools." I recommend this company to anyone who wants a job well done, professionally and efficiently. read more

Becaause of outstanding service last month I again asked Alligator Pools, and their man-on-the-spot Aldo, to further upgrade my pool system after installing a new pool heater. This time I wanted a new cartridge filter system and salt water chlorinating system, as well as potentially a new electronic timer. My system is 27 years old, installed when the house built. Aldo is great in advising on the best solutions but also in dissuading me from needless "improvements" . Within a couple of days he was back to install the filter and the salt water chlorination system. He spent time making sure I understood how to maintain both, after getting things up and running. A few days later, before I got round to calling him up to make sure I was doing things right, he showed back up unannouced, to make sure I really was doing things right. Great people, including in the office making sure to keep me updated. read more

I can post the text. On yelp it asks what you need and gives you choices. I hit pool repair. Rather than maintenance. First they said out of area when my home is 12 miles from your office location. Then they replied they don't do patching. I didn't ask about that. I'll check on the time but I sincerely doubt it was nine. I'm in bed by eight. Lol. It's not a problem. I would not hire someone I have to beg to work. Do you want me to send you the text? If it wasn't you replying and you own the business, you might want to take a look. I looked up the text. 5:53 pm read more

These people are complete scam artists. In 2020 I bought a new pool pump motor from them. Less than a year after buying it it wasn't working properly and I had to have a service call. Then two years after having it installed it is leaking and they sent me a proposal for a completely new pool pump including a new motor. When I balked at the idea of replacing a two year old pool pump motor the woman on the phone acted like it was totally normal and said that it only has a one year warranty. At my other home I have had the same pool pump for ten years with no issue. These people are scammers and I would stay away from them. Horrible customer service and they are dishonest as well. read more

I started using Alan and Alligator pools years ago just for pool maintenance. I sold my old house and purchased a new one that needs a complete overhaul. Alan came the day after I called for an estimate. Answered all my questions, calls and concerns. The code mitre job was done in just a couple of days. Pool looks amazing! So happy with their job. read more

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The phrase, "a wing and a prayer" comes to mind when I think about our interaction with Alligator Pool Services. Times folks, are crazy, aren't they? The service industry, as a result of the pandemic and it's lingering effects, is not the same one that we had back in March of 2020 when this thing started to really get out of hand. That being said ... pools were one of many items that were in high demand so we weren't at all surprised when finding what we wanted locally proved to be almost impossible. And then we found George at Alligator. In Pennsylvania. We happen to live in Michigan so here's where the trust and "wing and a prayer" come into play. He offered the insulated, paneled pool that could be buried completely or ... the option we were looking for ... a partially in-ground pool. The risk, to us was that we'd need to pay for it and then just hope that this company delivered. I made sure to look online and research the legitimacy of Alligator and I had several conversations with George himself before we pulled the trigger and so I had a certain degree of confidence ... but there was still the chance that we were throwing an enormous amount of money at someone who could be scamming us. Turns out ... Alligator and George are legit. Not only did we receive what we paid for but we were in contact and received updates on the shipment as it was making its way to us. Fantastic company and customer service! So ... now it's just a matter of putting it together, which we've decided to take on ourselves. Anyone available for some outdoor fun this weekend? read more

Incredible job on our pool resurfacing. Communicative, timely, responsive, professional

We used Alligator Pool Service to resurface and retile our pool and are SO happy with the results and whole experience! Alan is extremely professional and nice. Stayed in constant communication with us through the whole thing. Our pool is absolutely gorgeous now! Definitely recommend this company. read more

We use Alligator Pools for weekly pool cleaning service at our home in Cutler Ridge. After going through five different 'man with a van' type pool cleaners, we were referred to these guys. Five star service all the way read more

Alligator Pools resurfaced our pool. From start to finish the experience was amazing and the price was excellent. The entire staff, Alan, Martha, Ling and Aldo were always available to answer calls/question, are all extremely organized and very conscientious. The project from start to finish was flawless. I highly recommend Alligator Pools if you want a quality job with no aggravation. Their customer service gets an A+. read more

QUALITY pool service provider. These guys were there for me in a pinch while I was out of town and in need of a critical pool equipment repair. They were honestly a pleasure to deal with - great communication the whole way through. They've now become our weekly pool cleaners! read more

We used Alligator Pools to resurface and re-tile our pool. They did an excellent job. Finished quickly, cleaned up the whole area, and helped me fill out the papers required to get a credit on the cost of the water to refill the pool. Alan was extremely helpful and was great on followup. Months after they finished the pool developed a leak, not at a result of the work Alligator Pool did, Alan came out and tried to locate the leak, but could not. He gave me the telephone number of a leak detector company, which I called and they found the leak, which was underground away from the pool. Very satisfied with both Allan and the company he recommended. read more

My pool needed resurfacing for a long time. A couple of neighbors recommended the Alligator Pools, so I requested an estimate from this company. The sales manager, Jumar, met with me the next day, clearly explained everything that needs to be done, and presented me with various options to consider. The estimate for this project was well within expected price range. The quote from another company wasn't that attractive and had additional charges for things fully covered by Alligator Pools. Since it was a simple resurfacing project, the work started in just 4 weeks after we signed the agreement. The service manager came to start the drain and after the pool was empty, the crew of 4 people showed up to prep it, undercut the waterline tiles, lay additional tiles for the steps, fix minor cracks, and roll-on hydraulic cement. Two days later, the surface was newly finished with FSC gem material. After the water fill-up, the service manager, Aldo, has arrived to add chemicals, brush new walls, and provide some tips for initial maintenance steps. So far I'm very happy with how this project turned up. It was fast, efficient, and no mess was left behind. Everyone I had to deal with, either personally or over the phone, was extremely helpful. Good job Alligator Pools! read more

after having my pool off line more more than several years the Alligator team came in and and took the surface back to code and started ground up for me. everyone from the sandblasting team to the plaster team ( which spent two full days just in cutting around my flag stone to avoid having a raised ridge where the finish meets was impressive. the diamondbrite kisses the flagstone just like the day it was originally done in the early 2000's. The equipment/water setup team came in and had the pool balanced within days. if your looking for a straight forward company that will just come in and do the job right the first time. Alligator is the one! great job team! read more

We had another company come evaluate the pool after Alligator discontinued our service. The new pool company's opinion was the pool had been poorly maintained. The filter had not been cleaned in some time and the pool chemical balance was way off, suggesting Alligator had not been testing our pool regularly. It seems they were just coming and throwing tablets in the pool without testing the chemical balance and properly cleaning our filter. The guy that works for Alan is very passive aggressive and does not seem to be doing his job properly. I would look elsewhere as Alan does not listen to his customers and really only takes the word of his employee when there is a problem. read more

I had let my small pool/spa go far too long. Alan was patient with me on design choices and made useful recommendations. while always emphasizing it was my pool, my choice. Alligator and/or their various subs sandblasted, poured/installed steps, resurfaced, repaired/installed pumps for pool, hydrotherapy, and waterfall, replaced light fixture, resurfaced with new tile work ... although it took a while to get started, once they did they were prompt, courteous, and hardworking. And nice!! Although I've been in Miami for 25 years my Spanish is not great, so I was pleased to be able to communicate with all workers in English. And the price was very reasonable. All in all a positive experience - as other reviewers note, a rarity in south Florida contractors. read more

Showed up on time, finished the job on my broken pool pump, and charged a fair price. Things I am not used to in south Florida, decent contractors. They even didn't accept payment and will be sending me an invoice via snail mail. Another added bonus is that I didn't have to break out my spanish dictionary in order to communicate. read more

Allen of Alligator Pools is a friendly, hardworking, reliable and overall knowledgeable guy. He resurfaced my pool, installed a new pump and helped me with a solar heater for the pool. All for a reasonable price and work well done. This is a breath of fresh air amongst S. florida contractors. read more

I have been very happy with weekly service and on-going maintenance provided by Alligator Pools. We have been with them for over three years and they are professional and provide quality services. Fair prices and reliable. read more