I had my pool built with Rosmel Pools a little over three years ago, and in August the pool pump broke down. What frustrated me the most was finding out that the warranty had expired in June -- less than two months earlier. The company only works with Jandy pumps and did not provide me with any other option except replacing the entire pump, which I find unacceptable given the short lifespan. I expected higher-quality equipment and better customer support for a pool that is just over three years old. This experience gives the impression that there is little concern for the customer once the installation is completed. read more

I promised to give an updated review and here it is. It's been about 9 months since pool has been finished. Overall we were doing permits for 8 months. Communication after this initial review improved. I was getting weekly calls from lady handling permits and even sales rep when needed. I did still have to speak to the engineer at the DERM department on a weekly basis too to make sure that both parties were understanding each other bc the special permit got "denied" 2 times. I do have to say that once pool construction began everything ran really quick and fast. We had a pool before Christmas. From the ground breaking to the finish work I had Pepe and another superintendent come in to supervise the work at least once a week or they will come and prep for the next part. I was also almost at all inspections and spoke to the inspectors as recommended by Pepe. Overall, I do believe that they have to communicate with the clients more often during the permitting process and specially when there are special requirements for a permit due to the property. So far my pool looks beautiful and it hasn't had any problems. read more

I seriously hate giving bad reviews and especially in times like this but communication is everything. I contacted them beginning of June about having a pool installed. The company was recommended to me after having done other pools in the area. I must admit the initial call was pleasant and I was told I would get a follow up email shortly after we got off the phone. The next day nothing so I called back and again told they would send it. It wasn't until after the second follow up call (now 2 weeks from the original) for me to even receive the preliminary questionnaire. After I filled it out and sent the requested documents I was expecting a follow up call or email but nothing. It's now been a month and I was trying not to flood with calls because I understand people are behind because of COVID. I sent an email and left with no response. I called back and was told I would get an appointment scheduled that day. Nothing. Finally last week (it's now mid August) I sent an email asking for an update but once again no reply. I then called and without even asking my name or number told they would call me back then hung up. The whole experience is very unfortunate. I can't speak to their work but if the communication is this poor I can only imagine a long process of construction. Things happen and I would just rather someone tell me they can't do business with me right now or to expect long delays. I would completely understand but absolutely no responses for 2 months is unacceptable. read more

****UPDATE**** I felt the need to add this update because now that I have had the pool for a year and a half, I am still amazed at the level of customer service that Rosmel provides its customers - even long after the project has been completed. As novice pool owners,you tend to have a lot of questions that fist year and Rosmel, in their signature "We are there for you" customer service, was there for us every step of the way. As always, e-mails and telephone calls were answered in 24 hours or less and any problems were FIXED immediately. Just a few examples... 1. Our pool filter resulted to be a bit too small for our pool (we have a larger pump because of our waterfalls) and Rosmell replaced it right away. We weren't even home. One day I got home and BAM! There it was. It has been smooth sailing with a crystal clear pool every since. 2. Like I said, we are novice pool owners and a few weeks ago were a bit alarmed at how much water we were losing. We thought we might have a leak. Rosmel was at our place the NEXT DAY. No leak! Regular evaporation rates. Yeah! 3. Our pool timer went to meet it's maker last week - dead as a door nail. We sent them an email on Sunday morning. I clearly was not expecting to hear back from them on a Sunday but I wanted to give them a heads up. By 3 pm the next day, our timer had been replaced. Unbelievable. 4. Our pool lights for some reason were out of sync. I e-mailed them, within about 20 minutes the owner himself responded and walked me through a few steps to reset them. Bam! My pool no longer looks like a psychedelic acid trip. I knew Rosmel was a great company when I hired them because I had done my research, but they continue to astound me. It is rare to find a company that AFTER the fact, still seems so invested in their customers. They truly stand behind their work and they take a lot of pride in what they do. Again Yelpers, when you consider building a pool, please also consider life AFTER the pool has been built. Things will happen, it's inevitable, but with Rosmel you can rest assured that it will be ok. You can't put a price-tag on that. read more

Rosmel Pools Company is a highly competent, professional, cost-effective Pool Company based here in Miami and all their employees are passionate about good client outcomes. Their business delivers top quality, service and materials. I recommend engaging Rosmel Pool Company in a turn key project even though some service lines may be more costly. This will avoid delays and equipment compatibility issues and you will receive a more effective and expeditious product and outcome. We are extremely pleased and satisfied with the positive outcome of our new pool installation and I highly recommend Rosmel Pools as your future installation consideration. Regards, Mr. Roig read more

Rosmel Pools Inc. - Pool & Hot Tub Service Near Me - Doral, Florida

About a year ago we went through a horrible experience with a fraudulent pool contractor. We contacted Rosmel Pools through the recommendation of a family member and they were nothing but positive. As soon as we got our finances back in order, we gave them a call. I wish I could give them 10 stars! I can't say enough about Rosmel. The entire team is amazing (Robert, Doris, Mabel, Luz, Pepe, and let's not forget the owner Marcos)The process was fast, easy, and painless. They were always there to answer all of our questions and concerns. We would recommend them with our eyes closed. If you are looking to build a below ground pool for your home, Rosmel is the way to go. Don't look any further. Give Rosmel a call. We are loving our backyard oasis. Thank you @RosmelPoolsandOutdoors read more

The best pool company ever! The service and quality of their work was impeccable from beginning to end. The owner' s knowledge of pools and the entire process is unmeasured. The company's customer service was wonderful overall. The experience was of the highest quality and I will definitely be referring friends and family! Do not hesitate when choosing a pool company for your family, you've got everything you need in Rosmel Pools! read more

From start to finish Rosmel delivered. Customer service has been wonderful, all phone calls returned and every questioned answered. The work was complete in a timely manner and the quality of the tile installation, pavers, the entire pool has been stellar. We are so grateful for the beautiful work done and the process getting here has been head ache and stess free! read more

I hired them to refurbish my pool and they gave me ideas how I could make it look completely different. They have a huge selection of tiles and the staff is friendly and very helpful. They were professional from the beginning to the end and were always on time to do the work promised. The pool now looks spectacular. I only wish I would have known of them when I originally constructed my pool. I recommend Rosmel Pools highly. read more

Outstanding Company. We were pleased from start to finish. Our pool has been complete as of three yrs this month. We have had a few issues with heater and pump which on separate occasions our issues was resolved quickly and happily. I've been in business myself since 1984 and understand customer service. I recommend Rosmel highly. read more

Great company to work with. They do a quality job and listen to customer's requirements

After much research, we decided to use Rosmel Pools for our pool project. After a few hiccups, which the owner was excellent at resolving, I can say that this company worked in the outmost professional way. We are very happy with the final outcome of this project. The pool is beautiful, and the workers are all professionals in their own trades. Thank you everyone at Rosmel Pools for a job very well done. read more

I can genuinely say the detail in your work was appreciated, the thoroughness, and open communication with Rosmel was great. We thank you for a beautiful job. We are thrilled with the outcome of your work. read more

Rosmel Pool, did an excellent job building the pool in my backyard, yes, they deserve 5 stars or more for sure. The process was very easy, the salesman Roberto came home and gave us the estimate, we have had another 6 estimates from other companies and we decided go with Rosmel Pool(not the cheapest one, not the more expensive, just reasonable and competitive price, plus a lot of reference we had from friends about this company), the drawings with the architect and City Permit process took a few weeks and after completion of the legal process they started with de demolition of my Patio concrete and dug the hole(same day), my pool is a L-shape (30x11x17) with spa included, color LED lights and saltwater chlorinator. Pepe was our first stages supervisor always paying attention to all the details, Thank you Pepe, in the second part of the construction Boris was our supervisor, we want to thank Boris a lot, very knowledge about the construction process, extremely polite and 5 stars in customer service, Boris always heard us as well as the owner Marcos whom we never met but we did talk but phone, very nice person and always paying attention to us as clients, Thank you Marcos and Boris. We want to express our gratitude to Luz, I called her the "brain of the office", Luz always talk to you, if busy at the time you call she will return your call asap, and she always takes action if you have any question/concern, thank you Luz..The workers in the field are extremely skilled, they always clean the job site without leaving any mess, thanks a lot to Jorge, Alberto and son, they did a great job in my pool placing the coping and tiles, thanks a lot. The construction process last 8 weeks...yes...in 8 weeks my family was swimming in the pool. My backyard entrance is kind of small so they had to take in and out all the equipment through it without damaging my property. We passed all the city inspections and they are now in the process of closing my pool city permit. Rosmel Pool provided my pool first month startup maintenance for free (included in our contract) and even they dropped in my backyard 10 sacs of salt for starting the saltwater at the end of the 4h week and startup the saltwater chlorinator at the end of the 4th week(because they said the salt can no be added during the first month for protecting the pool plaster), Rosmel Pool even brought me a free pool pole with a net and a brush (as a courtesy for their clients). I will attach pictures of my pool already done, We highly recommend this company for any pool project, very skilled workers, never let you down, they always talked to you, they always heard you, never fight with you, very attentive to every detail, bringing building supplies to your patio without stopping, Im usually a person who doesn't write many reviews but in this case not only me but my whole family think and felt we needed to tell everybody our great/excellent/outstanding experience with this company because a pool is a big project for any homeowner and for sure stressful but Rosmel Pool made this project came true from a dream and never was a nightmare. We want to thank too all the office's staff: Doris, Lilly and I spoke with another gentleman sometimes but not remember the name. Thank you Rosmel Pool for all the job done in my backyard...this words are very well deserved and that's why we do it...Thank you again...from Mario Gomez & family. read more

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