****UPDATE**** I felt the need to add this update because now that I have had the pool for a year…read moreand a half, I am still amazed at the level of customer service that Rosmel provides its customers - even long after the project has been completed. As novice pool owners,you tend to have a lot of questions that fist year and Rosmel, in their signature "We are there for you" customer service, was there for us every step of the way. As always, e-mails and telephone calls were answered in 24 hours or less and any problems were FIXED immediately. Just a few examples... 1. Our pool filter resulted to be a bit too small for our pool (we have a larger pump because of our waterfalls) and Rosmell replaced it right away. We weren't even home. One day I got home and BAM! There it was. It has been smooth sailing with a crystal clear pool every since. 2. Like I said, we are novice pool owners and a few weeks ago were a bit alarmed at how much water we were losing. We thought we might have a leak. Rosmel was at our place the NEXT DAY. No leak! Regular evaporation rates. Yeah! 3. Our pool timer went to meet it's maker last week - dead as a door nail. We sent them an email on Sunday morning. I clearly was not expecting to hear back from them on a Sunday but I wanted to give them a heads up. By 3 pm the next day, our timer had been replaced. Unbelievable. 4. Our pool lights for some reason were out of sync. I e-mailed them, within about 20 minutes the owner himself responded and walked me through a few steps to reset them. Bam! My pool no longer looks like a psychedelic acid trip. I knew Rosmel was a great company when I hired them because I had done my research, but they continue to astound me. It is rare to find a company that AFTER the fact, still seems so invested in their customers. They truly stand behind their work and they take a lot of pride in what they do. Again Yelpers, when you consider building a pool, please also consider life AFTER the pool has been built. Things will happen, it's inevitable, but with Rosmel you can rest assured that it will be ok. You can't put a price-tag on that.

I had my pool built with Rosmel Pools a little over three years ago, and in August the pool pump…read morebroke down. What frustrated me the most was finding out that the warranty had expired in June -- less than two months earlier. The company only works with Jandy pumps and did not provide me with any other option except replacing the entire pump, which I find unacceptable given the short lifespan. I expected higher-quality equipment and better customer support for a pool that is just over three years old. This experience gives the impression that there is little concern for the customer once the installation is completed.

Horrible experience. Felipe is just too new to working with clients and doesn't know how to…read morecommunicate properly. From the beginning I told him we had only PayPal or Venmo to make the payment for the cleaning that he did on Wednesday and I just can't seem to understand even today if the kid CAN'T read. He behaved like the pool cleaning wasn't going to be paid and started texting uncontrollably to pay him, that I wasn't being fair etc (I'm attaching screenshots) when I told him from the beginning that we didn't have cash, cards or checks and needed to pay via one of the methods used and he just kept sending the payment link which doesn't have the option of paying with PayPal or Venmo so I decided to wait until our cards arrived in the mail on Friday (today) to go ahead and proceed with both of the quotes he gave us which was $580 for fixing the motor of the pool and $75 for the pool cleaning. He still decided to behave as if though we need to request someone cleans the pool for free and were never going to pay him. They are prompt in answering and he accommodated for his employee to come out on Wednesday and treated the pool for a bit of algae that had accumulated due to the motor being damaged but the way he handles business is unfortunately not good. We were going to hire his company for our monthly plus the fixing of the motor and he completely ruined that because of the way he behaved. Muy irrespetuoso y desesperado, los negocios se hacen con calma, no tratando a la gente como tráfalas.

I think the person who I was texting with at the company was a kid or a person who needs to find…read moreanother job. Total waste of time, trying to get an estimate. I was trying to get a price for the estimate and he didn't understand no matter how many times I asked him. Much love

FRAUDULENT BUSINESS and CONTRACTOR!!! If I could give a ZERO…read morestar I would. Starting from March 03 2018, My husband and I spoke to (Bruno Galli and Luis Uzcategui) part owner and owner of the company Elevation Pools LLC, and agreed verbally to enter into a contract to have the company Elevation Pools LLC, construct a new pool from our home, As agreed, the company sent us a pool contract to sign, which we did in July 2018. We paid the company $8000.00 via personal check on August , 17th 2018. The check was given to Bruno Galli (the company's part owner and representative) in person, after the company Owners furnished copies of their driver licenses, and signed the contract. The company deposited the check on August , 19th 2018. We were told that once deposit was made we would be receiving a lot of phone calls on the process to move forward with the pool construction. Two weeks after check was paid, We have not heard from the company. There were a couple of back and forth emails and texts from Bruno and Luis stating that they were preparing the paperwork with the city and association from July to November, but as to date no construction has been started or no paperwork has been filed with the city for permits. The company stated that in their contact, the construction would be completed within 10-12 weeks. However it has been over 4 months now and no construction has been started. We have attempted many times to contact the company and Luis and Bruno via phone, text and email but they have not return our calls or emails. Every time we try to reach them they do not answer our calls or respond to our emails. We have attempted to get a refund of our deposit back since the company's failure to start construction, breach of contract, and poor lack of /failure of communication. We have sent them texts , emails, and spoke with Luis in person once regarding our refund. When Luis came to our home and spoke with my husband, Luis said to us that he would return the deposit on Monday November 25th 2018. We have not heard from Luis since. We have sent emails requesting back our money, neither Luis or Bruno have not responded to date. After nearly 4 months since we paid them, We are now waiting for our refund of the $8000.00 of the deposit paid, but the representatives and company does not respond. The persons and company is fraud. We filed a grand theft report with the police department who in now investigating and trying locating them.

Worst pool company ever. I truly wish I would have done more research on this company prior to…read morehiring them. We contracted Elevation pools April of 2018 to remodel our pool and patio, and until this day January 17, 2019 the job has NOT been complete. Luis Uzcategui (owner) informes us the job would take approximately 3 months. Let me start off by saying that from the day this company stepped into our backyard it has caused us many headaches. The job was not started when it was supposed to be and once they did begin they only came to our house once a week, as time passed they arrived half days where there was only 4 hours remaining of daylight to work. Elevation pools hired a third party company to install the travertine deck who did not install the floor properly causing the tiles to separate, sink and become uneven. Half way through the installation Luis and Victor (his partner) attempted to bait and switch us by stating they quoted us for 800 sq ft of travertine when in reality they needed 2000 sq ft after the contract was complete and payments were made. Later going into the diamond bright, Luis uzcategui once again hired another third party company to install the diamond bright and used 50/50 material in order to cut cost causing the diamond bright to have patches of multiple colors. He has until this day REFUSED to fix this issue. Luis was also paid extra for the travertine floor to be sealed. It took this company 6 months to finally apply the sealer after being requested. However they diluted the sealant with water in attempt to cut cost causing the expensive material to flake and erode. Once again they refused to fix this problem. Luis Uzcateguis famous line is "someone will be there tomorrow to work" however no one ever showed up for several months of him telling us this same line every other week. $18k later, this projects needs an additional 8k in order to complete and fix his errors. To this day we are unable to reach Luis Uzcategui or any of his employers including Bruno Galli who took our payment. Please do not fall in the same trap we did as the business name does change however it is still the same crooks hiding behind the doors. This company along with its owners deserve 0 stars as they have no knowledge on how to provide good customer service. If you have been a victim of elevation pools please email us at: fmenoud14@gmail.com

I highly recommend Manny Pool Services, he is top top and definitely knows what he's doing. Very…read moregrateful that a chose him to do our pool. He's been maintains our pool for the last 4 months and we couldn't be more satisfied with his work. He knows what he's doing and most importantly he keeps our pool looking beautiful And clean. I highly suggest that you contact him is your looking for a good pool service. You're definitely getting very good value and quality with Manny. Don't hesitate to reach out for quote, he will get the job done with any pool!

From the owner: Get 50% off your first month of pool maintenance with us. Clear-crystal pools start here! Expert…read morecare, sparkling results—dive in today!

What I like the most of this company is their customer service! They are very profesional and…read morefriendly. They have a Facebook page where you can see awesome pool transformations. I highly recommend them.

This husband and wife team saved the day when the regular pool cleaning company for a house I…read moremanage didn't answer. They rearranged their schedule right before Christmas so the rental guests I had coming in had a beautiful pool. I can't thank them or recommend them enough!

This guy is horrible. If you want your pool messed up hire this guy. His service has cost me two…read morebad airbnb reviews. When you text him he just blows it off.

Franco knows his trade well showed up on time and got me then information I needed to get my pool…read morefixed.

Excellent service and resonable rates: and they solved our problems.First rate.Thanks Leo!read more

Our condominium hired SoFlo Pools all the way back in 2018. We are still with them, and I have to…read moreagree with the other reviewer that said, SoFlo Pools is "The ONLY pool and spa company you should consider hiring in South Florida." We must have gone through 3-4 different unreliable pool companies before being lucky enough to find SoFlo Pools. Here's what is our condominium building loves about SoFlo Pools! 1. They have a super cool report system that emails a picture and chemical report each time they service the pool so that you know it's safe for swimming. 2. Affordable. We were with them for two years, prior to receiving a modest fee increase. 3. Similar to another reviewer, we had a non-functioning hot tub / spa. SoFlo Pools was the only company to work with us to repair the system. It was complicated, and they figured it out, and installed a new control system. 4. Customer service responds quickly via phone or email. And on more than one occasion, one of the company owners has assisted us in problem solving.

Jonathan is the best. He fixed my pool cleaner. Great communication, very professional, friendly…read more Pleased that I found him. Nobody else would fix my cleaner! If you consider Jonathan, I am here to tell you to give him a shot. You won't be sorry.

From the owner: We are a premier pool maintenance provider proudly servicing the Miami Area. Ace Pool & Spa is here…read moreto serve you - whether you need weekly maintenance or one-time services. We are here to provide you with the utmost honest and reliable pool cleaning service. As pool enthusiasts, we understand the investment you have made in owning a pool, we want to ensure you can enjoy your pool. Rest assured once you select us to service your pool our quality of work will separate us from the rest. Our company is CPO certified and an insured service provider. Call us or email us for your free quote today..