Been using this company well over 25 years -- for pool maintenance and a re-surfacing job a few years back. They are THE standard in Miami for professionalism, courtesy, and service. Our pool is a tough one -- lots of trees around -- no screen enclosure. They keep it looking terrific week to week. They are simply the best. read more

I had clear water pools build a pool for my family and I over 2 years ago ! Any time I needed services I just made a phone call and everything was taken care of no ands ifs or buts... we have a 3 year warranty with all equipment! I called a few times for a few minor things and they took care of it instantly! I always appreciate good service especially after my final payment year's later! This company is LEGIT !! They do the right thing even if it cost them money to do it! A company with a conscience!! Thats what im talking about!! All I can say is thank god I made the right choice with clear water pools & patio. Special shout out to the office manager Linda who never disappoints and always goes above and beyond for the customer.. Clear water is the Standard in Pools everything!!! Kind regards Dave R.... read more

I decided to use Clearwater Pools & Patio (CP&P) for my pool after vetting various other pool contractors. Ken (owner) was great, he's professional always took his time explaining all of options and steering us in what he thought would be the best products for our needs. CP&P crew was excellent! I appreciated the fact that they paid attn to detail and asked us what we thought of their work and if we wanted or needed anything changed to our liking. Very happy with our pool, only wish we would be in the area they provide service for. read more

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The pandemic had us all stuck at home, so we figured it was a good time to finally move forward with our dream to have a pool. I reached out to Clearwater through their Yelp profile and got a response very quickly from Linda. She scheduled Ken, the owner, to come out and see our property and discuss our ideas so he could provide a quote. We had two other companies come out to provide estimates. Clearwater was very reasonable in their pricing and came in as the middle quote; not the cheapest, not the most expensive. But Ken was the most knowledgeable and spent the most time with us. He helped us understand the prep work involved, explained the phases of the project and the estimate they provided seemed much more thorough than the others. We decided to hire them to build our pool. The process, like any construction project, had a few bumps in the road. The way those bumps were handled was with professionalism and efficiency. The Clearwater crew were hardworking and skilled. Shout out to Rudy and the tile guys because their dedication to the craft is something I notice every time I get into my pool. They did beautiful tile work. The project was managed well and each phase went as planned. There were no unexpected expenses in this process. As mentioned before, the estimate was thorough. The finished product is AMAZING! I will admit that I'm picky and not always the easiest to work with. I'm an architect and had a specific vision, one that Clearwater helped bring to life. I'm not exaggerating when I say they met and exceeded my expectations. Our pool was completed near the end of last year and we have been enjoying it very much. The kids get in daily, which is saving my sanity this summer! Huge thanks to Clearwater! read more

Very disappointing that my parents have been long time customers' and this companies lack of responsiveness to multiple phone calls for special needs pool cleaning and repair requests read more

The worst company. Their staff is very rude . The work is horrible. One of the staff members i believe her name is Linda was insulting me on the phone . i never in my whole life had been spoken to like Her, at one point she told me I was wasting her time! i believe in the old saying the customer is always right. beware of this people. read more

*Updated - 8/5/2020 - Ken (owner) has gone out of his way to make things right for us and the pool. The work is now complete and the pool is up and running. While I maintain my original complaint of lack of communication and need for some more training, the actual work done on the pool was good. Make sure you get everything in writing including start dates, total time to complete the job and any questions you might have and perhaps that will help to ensure there are no gaps in communication between staff, office personnel and the customer. ORIGINAL POST; Unfortunately what started out well quickly went downhill. We contacted CP&P to remarcite our pool before putting our house on the market. The estimate portion went easily enough and most of the time they were responsive. We sent our deposit in with a cover letter specifying the exact tile we wanted used. We were told by Brian the TOTAL job ETA was 3-5 days and that they were 4 weeks out to start the job. 2 weeks after they cashed our deposit we check in for scheduling date, it took several days to get a real response because Brian was out of the office for a long weekend. Tuesday of the following week Brian advises that the tile has not been received yet and he can't start without it, we again explain the need for getting this project moving quickly and to please get the demo started while he waits on tile. We learn from the office that Brian had been on vacation in Colorado allegedly on that missing Friday & Monday. Brian says he ordered tile on Friday (while on vacation?). Why he waited so long to order the tile is a huge question (he already had our $). They finally start the job on 7/16 I believe, all they did was stop over, setup a pump to drain the pool and leave. DAYS later they finally start the demo. Around Friday July 17th my partner speaks directly with Brian at our house after getting a call from the office that they want their 2nd installment of $, Brian says they may even finish on Saturday the 18th so my partner PAYS THEM IN FULL since we are in the process of moving and didn't want them waiting on us for $$. SO THEY HAVE 100% OF THEIR REQUEST MONEY. DAYS later we finally see some tile work. DAYS later I'm checking in to see why the pool is not done. Linda in the office says she'll ask Brian to call, 2 hours later, nothing. I track down the phone # for Ken, not realizing he is the owner, who says he'll get ahold of Brian. Brian and I finally get to talk and he says maybe they'll be back at the house in a couple of days they have other work in front of ours to finish. I explain this is unacceptable, I've had people checking on the house regularly, they aren't working there, and there has been NO rain to cause these delays. I call Ken back and yes I was a bit loud and short after being told that no one would have ever told me 3-5 days total job time (I explained that was the reason why we hired them), he says its been raining on/off an that's delayed them and there are other jobs in front of mine and more excuses. Ken did apologize for the delay in ordering tile. I advised Ken that excuses were not acceptable he needed to get his staff to our house and FINISH what he started, noting that we have paid everything asked of us the minute it was requested. I have people checking on the house daily and they all verify lack of work and lack of rain. BAD COMMUNICATION BAD STAFF TRAINING TOO MANY EXCUSES Now here we sit, they have 100% of the requested total funds and we have an unsuable hole in the ground. Ken did say if it sprinkles at all he can't do the work and it could take WEEKS to finish. Ken says that because we have a screened patio he can't tarp the pool to protect from any sprinkles. Ken sarcastically asked me what I wanted, financial reimbursement? I said no I want the job DONE. read more

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We moved into a rental house with a pool. I have very little knowledge of maintaining a pool. The home owners had been using Clearwater. Our experience with them thus far has been nothing less than excellent. We pay a monthly service charge and that includes a weekly visit by a pool technician. He does all vacuuming, brushing and chemical management. The tech is friendly, courteous and willing to answer any questions. He arrives gets his work done and departs. The service cost is reasonable and the office staff are always friendly, polite and responsive. read more

I had a very different experience from the previous poster. Carlos came as scheduled for my appointment. He was professional and made the whole process very simple. He was attentive to detail and the company in general did a fantastic job. I am very pleased with the out come. I had a hard time with many contractors but not Clearwater pools and patio. I would highly recommend them and I plan on using them when I'm ready for landscaping. I have posted before and after pics. read more

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We hired Clearwater Pools years ago on a neighbor's recommendation, and have been super happy with them since. They keep my pool sparkling clean and maintain all the equipment throughout the year. And they are reasonably priced, too. Our pool guys are efficient, friendly, and the company responds quickly to any concern. Couldn't be happier, highly recommend Clearwater Pools! read more

Clearwater pools built our pool and now maintains it. They provide wonderful and quality service and are very responsive. The owner Ken is hands on, honest and cares about his clients. After all the horror stories I had heard about people building their pools, I never imagined it would be such a positive experience! Thanks Ken and Clearwater! We enjoy our pool everyday! read more

We just had a pool renovation done by Ken and his team. We did pool resurfacing, new waterline tile, new light, new equipment, etc. During the refurbishment they found and corrected a problem with the skimmer and did a great job of it. Our pool is now beautiful and working well! I would highly recommend Clearwater Pools and Patio. read more

Please consider looking for another maintenance company and avoid the headache of dealing with their lack of professionalism. Poor customer service and highly unsatisfied customers. Whenever the pool needed service or whenever I emailed for maintenance....their response was an explanation of what they had done rather than scheduling an appointment to address the situation. Bottles were left in the patio, baskets and filters were not thoroughly cleaned regular, house gates were left open several times. read more