Great pricing fast installation. Explained spa very well. You can call the owner directly, you…read moredon't get that service anymore. We ordered their spa at a home show on Sunday. By Wednesday we were in the tub. Great financing options with no interest for 18 months.

UPDATE I have…read moredecided not to respond to the last comment until we fully identify the issue and get it resolved. After my post on Sunday morning, I received a call an hour later offering assistance. A technician arrived three days later and found that the problem with the hot tub was the terminal block--it wasn't properly plugged in, which prevented it from carrying the electrical load. To clarify, my post was never intended to badmouth anyone or the hot tub, which I love. The issue was the lack of customer service, as well as the fact that I was blamed as the client for not knowing how to use the hot tub--despite having owned two before. Thank you again for sending a technician and identifying the problem right away. I only wish I hadn't had to go through this process and post online, but as I said, I truly love the hot tub.

I had my pool built with Rosmel Pools a little over three years ago, and in August the pool pump…read morebroke down. What frustrated me the most was finding out that the warranty had expired in June -- less than two months earlier. The company only works with Jandy pumps and did not provide me with any other option except replacing the entire pump, which I find unacceptable given the short lifespan. I expected higher-quality equipment and better customer support for a pool that is just over three years old. This experience gives the impression that there is little concern for the customer once the installation is completed.

I promised to give an updated review and here it is. It's…read morebeen about 9 months since pool has been finished. Overall we were doing permits for 8 months. Communication after this initial review improved. I was getting weekly calls from lady handling permits and even sales rep when needed. I did still have to speak to the engineer at the DERM department on a weekly basis too to make sure that both parties were understanding each other bc the special permit got "denied" 2 times. I do have to say that once pool construction began everything ran really quick and fast. We had a pool before Christmas. From the ground breaking to the finish work I had Pepe and another superintendent come in to supervise the work at least once a week or they will come and prep for the next part. I was also almost at all inspections and spoke to the inspectors as recommended by Pepe. Overall, I do believe that they have to communicate with the clients more often during the permitting process and specially when there are special requirements for a permit due to the property. So far my pool looks beautiful and it hasn't had any problems.

If you're looking for a hot tub this is the place to go! It's not a fancy show room it's just a…read morewarehouse with lots of hot tubs/ Jacuzzi. It's a family owned business which allows for deep discounts. I got a great deal from Mark! I did a lot of research before my purchase so I had lots of questions. Mark answered all my questions without any hesitation. He, even threw in couple extra freebies. I'm so happy I found this place! I can't wait to have my tub installed! If you're in the market for a hot tub or Jacuzzi check this place out, you won't be disappointed!

BEWARE: Worst Customer service they sell you a tub with a crappy warranty and when you call with…read moresimple questions leave you high and dry... When I went to buy they do everything but buy you dinner after that crickets! Careful with Waters Edge Tubs not worth it at all cant even contact the company!

Great Services. This small business has amazing prices and a lot of equipment. I recommend them for…read moreany of your pool needs. They also deliver the equipment to your house if you would like. They are an amazing business and I promise you that you will not regret buying from them.

From the owner: Quality Services, fast Services and good pricesread more

This is the most conflicted I've ever been about a review I submit to Yelp. I was a client of Twin…read moreLakes Pools for about a decade. Earl, the owner, is a really nice guy and for years they did very good work. After a hurricane, they did the work to repair my pool and my deck. They installed pavers and an entirely new pump/filter system. This is when things began getting rough... The pavers look great, but there are places where they are uneven and wobbly after settling- not their fault. I get it. What IS an issue is that my pump was installed backwards so the drain on it is about 3 inches away from the motor. The DiamondBrite they installed never turned the correct color, and despite being only 6 years old it has already begun yellowing in spots. When I informed them about this issue, they said the pump didn't have to be up to code because it wasn't a "new" job, just a repair. As far as the DiamondBrite issue- they insist that despite me paying Twin Lakes for the work, that they have no responsibility because they used a subcontractor and I need to deal directly with the subcontractor for repairs or issues. Also, my filter Chamber was never bolted down to the ground as it should have been, and again I was told that it doesn't have to be up to a code because it's a repair. I don't care about Codes. I just wanted the job done properly. The prices have increased over the years from $113 monthly to $145 plus $45 2/3 times per year for stabilizer. No notification was sent regarding the price hikes that total almost a 50% increase since I began their service. Their Billing Department makes constant errors that resulted in me having to go in and pay in cash and wait for a signed receipt for the last 12-18 months of service. I requested a phone call from Earl, and never received a response from him despite months passing since the request. The most knowledgeable pool Tech person they had on staff was Ricky. He was injured and out of work for several months, and instead of standing by their employee who has been there well over a decade, his position was terminated and now he is gone. Despite the great start years ago, it seems that with Earl largely being absent from the business and in some form of semi-retirement, their service and their staff have devolved. At present, they are overpriced and not knowledgeable enough. I've begun taking care of my own pool and it is less than 30 minutes of work per week. It also costs less than 1/3 of what I was paying them. I truly hope that award reads this and fixes the issues because I really enjoy supporting Mom and Pop businesses-especially those that are Veteran owned and operated. I just couldn't justify continuing service with them after all these issues.

Absolutely none better! Rick and Carol are knowledgeable, personable & friendly. Thanks to them,…read moreour VERY green pool is now completely clear. Simply the best, & worth driving to if you live outside the area.

Rude (non-customer oriented) staff. Isn't it funny how nice people are when they're selling you…read moresomething? All smiles! But when I asked them to honor their so called "lifetime warranty", the smiles were long gone. Better to simply go online and buy the same grill from someone else - shipped to your doorstep.

This place is a scam. Order not filled for almost 6 months. After 6 months of the runaround, I had…read moreto threaten to sue to get a refund. The staff member didn't care and treated it like a joke. Buyer beware.

My husband and I had an exceptional experience at Casaplanta Nursery, and I cannot recommend it…read moreenough. The nursery is beautiful, with a wide variety of Talavera pots, fountains, statutes, and beautiful plants. Everything is thoughtfully organized, making it easy to browse and find exactly what you are looking for. One of our favorite parts of the visit was their variety of Talavera pots. They add such a beautiful artistic touch and really complement any yard perfectly. What really made my visit stand out, though, was Yollie's help. She was incredibly knowledgeable and patient. She took the time to answer all our questions, offered help, and made sure we left feeling confident about our purchase. Her friendly and approachable attitude made the whole experience enjoyable. If you are looking for quality plants, stunning Talavera pottery, and exceptional customer service, Casa Planta Nursery is it.

Such a lovely plant nursery. There are tons of gorgeous…read moreplants and flowers. Some prices are great but others not so much. But their plants and flowers are all beautifully displayed and in a healthy state. Every once in a while they gave massive sales but for only a select few plants. I just love walking around and enjoying the lovely plantings. It feels like a free tour. But I do buy a few beauties every time I go. Definitely worth a visit. Oh! I can't forget to acknowledge the workers. All so knowledgeable and friendly.