Great pricing fast installation. Explained spa very well. You can call the owner directly, you…read moredon't get that service anymore. We ordered their spa at a home show on Sunday. By Wednesday we were in the tub. Great financing options with no interest for 18 months.

UPDATE I have…read moredecided not to respond to the last comment until we fully identify the issue and get it resolved. After my post on Sunday morning, I received a call an hour later offering assistance. A technician arrived three days later and found that the problem with the hot tub was the terminal block--it wasn't properly plugged in, which prevented it from carrying the electrical load. To clarify, my post was never intended to badmouth anyone or the hot tub, which I love. The issue was the lack of customer service, as well as the fact that I was blamed as the client for not knowing how to use the hot tub--despite having owned two before. Thank you again for sending a technician and identifying the problem right away. I only wish I hadn't had to go through this process and post online, but as I said, I truly love the hot tub.

I had my pool built with Rosmel Pools a little over three years ago, and in August the pool pump…read morebroke down. What frustrated me the most was finding out that the warranty had expired in June -- less than two months earlier. The company only works with Jandy pumps and did not provide me with any other option except replacing the entire pump, which I find unacceptable given the short lifespan. I expected higher-quality equipment and better customer support for a pool that is just over three years old. This experience gives the impression that there is little concern for the customer once the installation is completed.

I promised to give an updated review and here it is. It's…read morebeen about 9 months since pool has been finished. Overall we were doing permits for 8 months. Communication after this initial review improved. I was getting weekly calls from lady handling permits and even sales rep when needed. I did still have to speak to the engineer at the DERM department on a weekly basis too to make sure that both parties were understanding each other bc the special permit got "denied" 2 times. I do have to say that once pool construction began everything ran really quick and fast. We had a pool before Christmas. From the ground breaking to the finish work I had Pepe and another superintendent come in to supervise the work at least once a week or they will come and prep for the next part. I was also almost at all inspections and spoke to the inspectors as recommended by Pepe. Overall, I do believe that they have to communicate with the clients more often during the permitting process and specially when there are special requirements for a permit due to the property. So far my pool looks beautiful and it hasn't had any problems.

If you're looking for a hot tub this is the place to go! It's not a fancy show room it's just a…read morewarehouse with lots of hot tubs/ Jacuzzi. It's a family owned business which allows for deep discounts. I got a great deal from Mark! I did a lot of research before my purchase so I had lots of questions. Mark answered all my questions without any hesitation. He, even threw in couple extra freebies. I'm so happy I found this place! I can't wait to have my tub installed! If you're in the market for a hot tub or Jacuzzi check this place out, you won't be disappointed!

BEWARE: Worst Customer service they sell you a tub with a crappy warranty and when you call with…read moresimple questions leave you high and dry... When I went to buy they do everything but buy you dinner after that crickets! Careful with Waters Edge Tubs not worth it at all cant even contact the company!

This is the most conflicted I've ever been about a review I submit to Yelp. I was a client of Twin…read moreLakes Pools for about a decade. Earl, the owner, is a really nice guy and for years they did very good work. After a hurricane, they did the work to repair my pool and my deck. They installed pavers and an entirely new pump/filter system. This is when things began getting rough... The pavers look great, but there are places where they are uneven and wobbly after settling- not their fault. I get it. What IS an issue is that my pump was installed backwards so the drain on it is about 3 inches away from the motor. The DiamondBrite they installed never turned the correct color, and despite being only 6 years old it has already begun yellowing in spots. When I informed them about this issue, they said the pump didn't have to be up to code because it wasn't a "new" job, just a repair. As far as the DiamondBrite issue- they insist that despite me paying Twin Lakes for the work, that they have no responsibility because they used a subcontractor and I need to deal directly with the subcontractor for repairs or issues. Also, my filter Chamber was never bolted down to the ground as it should have been, and again I was told that it doesn't have to be up to a code because it's a repair. I don't care about Codes. I just wanted the job done properly. The prices have increased over the years from $113 monthly to $145 plus $45 2/3 times per year for stabilizer. No notification was sent regarding the price hikes that total almost a 50% increase since I began their service. Their Billing Department makes constant errors that resulted in me having to go in and pay in cash and wait for a signed receipt for the last 12-18 months of service. I requested a phone call from Earl, and never received a response from him despite months passing since the request. The most knowledgeable pool Tech person they had on staff was Ricky. He was injured and out of work for several months, and instead of standing by their employee who has been there well over a decade, his position was terminated and now he is gone. Despite the great start years ago, it seems that with Earl largely being absent from the business and in some form of semi-retirement, their service and their staff have devolved. At present, they are overpriced and not knowledgeable enough. I've begun taking care of my own pool and it is less than 30 minutes of work per week. It also costs less than 1/3 of what I was paying them. I truly hope that award reads this and fixes the issues because I really enjoy supporting Mom and Pop businesses-especially those that are Veteran owned and operated. I just couldn't justify continuing service with them after all these issues.

Absolutely none better! Rick and Carol are knowledgeable, personable & friendly. Thanks to them,…read moreour VERY green pool is now completely clear. Simply the best, & worth driving to if you live outside the area.

Rude (non-customer oriented) staff. Isn't it funny how nice people are when they're selling you…read moresomething? All smiles! But when I asked them to honor their so called "lifetime warranty", the smiles were long gone. Better to simply go online and buy the same grill from someone else - shipped to your doorstep.

This place is a scam. Order not filled for almost 6 months. After 6 months of the runaround, I had…read moreto threaten to sue to get a refund. The staff member didn't care and treated it like a joke. Buyer beware.

Great people and great service. They constructed my pool…read moreand had everything in order very quickly. Answered all my questions and made me feel very comfortable during the process. Overall a great Job and will recommend them to anyone that is looking to build a pool.

Not happy at all with their customer service treatment. Poor verbal/written communication of their…read morefees before starting a project. harassing collection calls with NO prior notification or written acknowledgement to the client. Poor accounting post payments toward clients open balances. Good builders. Terrible experience as a client and very poor on service treatment to paying clients.

Recién estaba leyendo el único review que tiene este lugar y es de hace 7 años,por lo que me doy…read morecuenta que lejos de mejorar el lugar a empeorado,los dueños son extremadamente mal educados,groseros y arrogantes,ni tienes la más mínima idea de cómo tratar a un costumer,sabemos que es un almacén,y todo pero la atención al cliente y la organización nada tienen que ver con eso,sino con educación empresarial,si piensa ir allí para tener ventaja de los precios(ni mucha) tome bastantes calmante y use tapones en los oídos.

Este es un local atendido pkr chinos, la atencion es malisima, tratan a los clintes a las patadas,…read morese me ocurrio tomar una foto de un articulo y el chino me grito y casi me saca de la tienda.