I feel the customer service is one of the things that pinch a penny is lagging They are very…read morehelpful when it comes to helping you make a decision to make a purchase but when something goes wrong with that item And you go to the store to get a solution they send you to the manufacture because they do not replace anything after 30 days and the manufacture sends you back to them because it's out of their hands We are talking about a 30 something dollar leaf net that I feel should have lasted more than 2 and a 1/2 month Fortunately for me and unfortunately for pinch a penny there's 3 other pool store nearby that I can take my business to.

Knowledgeable & friendly employees. Quick pool testing with printout of the results with…read morerecommendations for chemical balance. Very satisfied with their service & help in maintaining my pool.

HIGHLY RECOMMENDED…read more When my pool turned green and looked like a swamp for the fifth time this year, I knew I needed professional help. I called Malibu Pools to see if they could help me quickly because I was worried the pool could get a lot worse. They came out and added the necessary chemicals; upon closer inspection, they recommended an acid wash to mitigate more damage and problems in the future. I'm SO glad I took their advice! WOW! The pool has never looked better, and I now have them maintaining the pool! Now all I have to do is enjoy and relax!!!

This is an awful pool company. Do not hire them to service your pool. On April 23rd our pool was…read moregreen and they did nothing. Over ten days later it is still green. I have called many times with no reply. This place is a joke - RUN!!!!

I have been a customer at this Punch A Penny for over 10 years. I highly recommend it. James the…read moreowner is extremely knowledgeable and helpful. Staff is great. Would not go anywhere else.

I have been a customer with this location for many years. My wife and I recently went on vacation…read moreand I asked James to take care of my pool while we were gone.The service was amazing and when we returned decided to use them full time. My pool has never looked better. Im actually saving money and time. The best part is I never have to worry Leonard my pool guy comes like clockwork every week. He takes care of everything. Last yearI bought an in pool vacuum system.The unit was staying in the deep end. Leonard noticed and took the unit to be repaired under warranty without me even having to ask! These guys are great. Do yourself a favor and see what the can do for you.Im supper glad I did. Thanks guys Gary S

We moved to Miami recently from NJ. First time pool owners and I could not be happier with the…read moreservice from Pinch a penny in Cutler Bay. The owner Robert came out to help with a timer needed replaced and other issues I was having. He was quick and very helpful and honest. Because of that I hired them to do the pool service. My pool has never looked better. 2 pool techs come every week and the job they do is impeccable. Very thorough and take the time to make sure the pool is chemically balanced and sparkling clean!!

Since the owner changed this franchise has got to be the worse ever . After more than 30 years with…read moredifferent pinch a penny franchise this one haz to be the worse ever . They are skimming on products and lying

Walked in with a broken vacuum that wouldn't move and could not be fixed unless still under 2 year…read morewarranty- el Senor Kevin me ayudo y me explico cual filtro necesitaba

They get it right!! These people know salt systems and pools. They are very knowledgeable and…read morehelpful. The store is well stocked for all your pool needs plus lots of fun stuff for your pool days.

Had to get a salt water chlorinator and they had the best price and were able to get it quickly!…read moreOrdered Saturday, received Monday.

Great advice and help in purchasing a new salt cell. Very knowledgeable and best price for the part…read morewe needed.

Rude (non-customer oriented) staff. Isn't it funny how nice people are when they're selling you…read moresomething? All smiles! But when I asked them to honor their so called "lifetime warranty", the smiles were long gone. Better to simply go online and buy the same grill from someone else - shipped to your doorstep.

This place is a scam. Order not filled for almost 6 months. After 6 months of the runaround, I had…read moreto threaten to sue to get a refund. The staff member didn't care and treated it like a joke. Buyer beware.

First of all, I like to say I'm not one to complain about much. However, today, I have no choice…read more I've been using Village Pool for years until this morning that I discovered that I'm pay well over $100 for their pool guy to come and just pour 2 5 gallons of chlorine without testing the water. They are supposed to clean the pool when necessary. My pool is green but I guess that's not considered necessary. My navigator has not worked since last week, but he didn't even get close to it to be able to see if it was working. If he spent 10.minutes in my property, I think I'm being generous. I cancelled my service as of today and will no longer be using them. Best of luck.

I used Village Spa & Pool for awhile to service my pool after I had them install a new pump at my…read morehouse. The work done on the pump was good, however the ongoing weekly service was lazy. My pool kept having lots of issues. We had cascading calcium falling off the walls of my pool which has irreparably damaged the new finish (this was caused by them not managing my PH. It was at 8.6 when I finally got it tested; it should be 7.4-7.6) To constant algae issues which had me cleaning the filter every few days to keep the pool clear. Finally I decided to have the water tested at my local pool store. I needed $90 worth of salt, stabilizer, and acid just to get my pool back to normal. I fired them after this. Since taking over my own pool and properly checking the chemical balance I have had no issues. Their tech only uses the instant strips to check, snd they never seems to want to add the chemicals it actually needs, instead they seem to favor just adding more chlorine (probably cause it's cheap). My Mom also has used them for over a year, and has ended their relationship today as well for the same reasons. Her salt level was at 2000 when it should be at 3000-3400. Did they add salt? Nope, just poured chlorine into a salt water pool and not fixing the actual problem. She needed $80 worth of chemicals to get it back to normal. If you have a salt water pool do not hire them. If you have a chlorine pool maybe that's ok since they love adding chlorine.

If you're looking for a hot tub this is the place to go! It's not a fancy show room it's just a…read morewarehouse with lots of hot tubs/ Jacuzzi. It's a family owned business which allows for deep discounts. I got a great deal from Mark! I did a lot of research before my purchase so I had lots of questions. Mark answered all my questions without any hesitation. He, even threw in couple extra freebies. I'm so happy I found this place! I can't wait to have my tub installed! If you're in the market for a hot tub or Jacuzzi check this place out, you won't be disappointed!

BEWARE: Worst Customer service they sell you a tub with a crappy warranty and when you call with…read moresimple questions leave you high and dry... When I went to buy they do everything but buy you dinner after that crickets! Careful with Waters Edge Tubs not worth it at all cant even contact the company!

My husband and I had an exceptional experience at Casaplanta Nursery, and I cannot recommend it…read moreenough. The nursery is beautiful, with a wide variety of Talavera pots, fountains, statutes, and beautiful plants. Everything is thoughtfully organized, making it easy to browse and find exactly what you are looking for. One of our favorite parts of the visit was their variety of Talavera pots. They add such a beautiful artistic touch and really complement any yard perfectly. What really made my visit stand out, though, was Yollie's help. She was incredibly knowledgeable and patient. She took the time to answer all our questions, offered help, and made sure we left feeling confident about our purchase. Her friendly and approachable attitude made the whole experience enjoyable. If you are looking for quality plants, stunning Talavera pottery, and exceptional customer service, Casa Planta Nursery is it.

Tried to reach a live person by phone , and am unable to connect with anyone, multiple times…read more They have an email setup that does not work. Error message every time, now for days. I live quite far from them , in Brickell, FL, and did not want to go all the way without knowing that they have or don't have what I need. I am looking for a Kaffir lime plant. Just needed a YES or NO answer, thats all !!!!