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    National Pool Design

    3.3 (16 reviews)
    Open 8:30 am - 4:30 pm

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    Orel Y.

    BE AWARE! do not hire this company! I hired this company to do my whole back yard, build a pool and tile the area. At first they had great costumer service. the sales person Otto Diaz was very attentive and the owner of the company, Freddy Rodriguez even came to my house to answer questions. After I signed the contract and paid the deposit everything changed which shouldn't be surprising. They contract all of their employees and don't actually build the pool. everyone they use are other companies they subcontract to do the work. 2 months after the pool was done I had a big crack and the pool was leaking, it took 4 months to have them come to repair, they ignored all calls and texts and only after sending a letter from a lawyer they came. They did a terrible work, I had a brand new pool with a thick dark line running along the bottom of it. 3-4 months passed and the pool started leaking again. the leaking caused the tile to sink and now its a major hazard. we fill the pool weekly even though its constantly raining not avoid ruining the pump. the tile situation is terrible, there is a huge crack in the bottom of the pool and we keep having electricity problems in the brand new electric box they installed. no one return our calls, the completely ignore us! We have warranty provided by them but they don't follow through. we decided to go to court now. Please don't ignore the complaints.

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    1 year ago

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    Photo of Alfredo R.

    Alfredo R.

    Thank you for contracting us.

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    1 year ago

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    11 months ago

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    1 year ago

    Amazing service! Freddy was super helpful and made the whole process smooth. Highly recommend

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    8 months ago

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    8 months ago

    Everyone was so helpful and professional. I will be recommending to my friends and family.

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    5 years ago

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    4 years ago

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    4 years ago

    There is no response to calls, texts, or emails. The project has been stalled for now over 6 months...avoid this company.

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    7 years ago

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    9 years ago

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    8 years ago

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    11 years ago

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    Review Highlights - National Pool Design

    Freddy was super helpful and made the whole process smooth.

    Mentioned in 4 reviews

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    Rosmel Pools Inc. - FIRE PIT

    Rosmel Pools Inc.

    (15 reviews)

    I had my pool built with Rosmel Pools a little over three years ago, and in August the pool pump…read morebroke down. What frustrated me the most was finding out that the warranty had expired in June -- less than two months earlier. The company only works with Jandy pumps and did not provide me with any other option except replacing the entire pump, which I find unacceptable given the short lifespan. I expected higher-quality equipment and better customer support for a pool that is just over three years old. This experience gives the impression that there is little concern for the customer once the installation is completed.

    I promised to give an updated review and here it is. It's…read morebeen about 9 months since pool has been finished. Overall we were doing permits for 8 months. Communication after this initial review improved. I was getting weekly calls from lady handling permits and even sales rep when needed. I did still have to speak to the engineer at the DERM department on a weekly basis too to make sure that both parties were understanding each other bc the special permit got "denied" 2 times. I do have to say that once pool construction began everything ran really quick and fast. We had a pool before Christmas. From the ground breaking to the finish work I had Pepe and another superintendent come in to supervise the work at least once a week or they will come and prep for the next part. I was also almost at all inspections and spoke to the inspectors as recommended by Pepe. Overall, I do believe that they have to communicate with the clients more often during the permitting process and specially when there are special requirements for a permit due to the property. So far my pool looks beautiful and it hasn't had any problems.

    Biscayne Pool & Spa Solutions

    Biscayne Pool & Spa Solutions

    (19 reviews)

    I called Biscayne Pools to service my pool based on the good reviews and chose Eric based on his…read moredocumented communication skills. I was not disappointed, and he provided me excellent service. He is a young entrepreneur and his future is bright. I would highly recommend him and his company. I have to comment on Eric Z's review: I believe that reviews should be neutral and based on all the facts. I do not believe his was. All his reviews seem to be negative and not constructive. Based on my personal experience with Biscayne Pools, Eric the owner does not only have integrity but a desire to win. Call them with confidence and enjoy your well-serviced pool.

    I was a former client of this company for many many years and during that time had only good things…read moreto say as they were reliable and communicative with me about my weekly services and needs. This was up until mid February when my weekly pool service suddenly stopped (NOT for lack of payment) and I was never given a reason why. I called, messaged, texted and NEVER once did I receive a response from their founder. I found that to be very unprofessional after so many years of service. I was very disappointed. My pool turned green after waiting three weeks before choosing another company to come out. They could have at least sent a letter out to customers notifying them of any recent changes or disruption of future service as noted here on Yelp (closed temporarily til Sept 2021).

    National Pool Design - poolservice - Updated May 2026

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