This company is the best! First when we called they answered almost immediately! Second after gathering information about our situation they suggested we run a bucket test to really check if we had a leak vs charging us for nothing. Third they set up an appointment while over the weekend and clearly explained their procedures and policies! They showed up early to the appointment and using red dyes and an underwater microphone identified that our leak was in the light fixture not any of the pipes! Darbin and Jordan had all they needed to fix the leak and there was no additional charge to seal it!! Joe, Darbin and Jordan are awesome! Highly recommend this group!!! I would give them 10 stars!!!Thank you!!! read more

Dr. Pool Leaks - The truck with the pool leak warriors! - Pool & Hot Tub Service Near Me

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Extremely disappointing and unprofessional experience. I was only informed after 5 PM the night before that the pool needed to be filled to normal levels for the leak detection appointment. I live over 30 minutes from the property and would have appreciated more notice to plan accordingly. We had a 2 PM appointment scheduled the following day. I took time off work and drove to the property to make sure everything was ready. I sent multiple text updates throughout the day showing the pool's progress, but received no response. When I finally called at 3 PM, I was abruptly told the appointment was canceled because he was "too far away." This is some of the worst customer service I've ever experienced. Communication: 0/10. Consideration: 0/10. I can't speak to the actual service--because it never happened. read more

This company charged $350 for their service, yet all they did was put a $10 epoxy on two different areas the tech thought was causing the leak. Spoiler alert: it didn't work, as we are still losing 1-2 inches of water daily in our pool. Other than replacing the pool pump, they had no other recommendations to fix the leak issue. Total waste of time and money. Do yourself a favor and find a different leak detection company to solve your issues. read more

very reliable and a resourceful with pricing and I recommend you guys calling these guys for only leaks in your pool

They replied immediately came within the week. Found my leak and fixed it. No mess and fast service

I highly recommend Dr. POOL LEAKS! Very experienced with all the necessary equipment to find the problem, reasonable prices, responsive and found my pool leaks in no time. The best of the best, the owner is friendly while providing outstanding service. read more

I spoke with Joe almost immediately after reaching out in yelp. I informed him of my situation with the pool and instead of looking to make a quick buck, he suggested the opposite. He educated me on the evaporation rate in Florida, explained what I could do on my own before needing his services, and he did this all without rushing through the call or giving a false diagnosis. He was informative and spoke from an optimistic point of view. It's rare to find Integrity in the city of Miami. Joe showcased all the signs of a business owner you would trust. I am doing what he suggested and then reaching out if the problem persists. I am writing a review because of the care he showed on the call. When a business shows this kind of attention, it's a good sign that you are in good hands. read more

These guys are great. The prices are solid, the turnaround time is awesome, and they warranty the leak detection. On top of that they are friendly and accessible. My pool has had a nagging leak that Ive been searching for for about a year. When I think it's fixed, I find out it is not. After multiple tries, I have in and called these guys. They came out and found a problem. I fixed it, but the pool kept leaking. Luckily, they have a 60 day warranty, so they came out again and found the real culprit. It was an underground pipe in the pool wall. Since fixing that, everything has been full and smooth. Dr Pool Leaks is a great company to do business with, and I'd suggest them to anyone looking for pool repair. read more

Dr Pool Leaks team was timely, professional and found and sealed our pool leak. Would definitely use again and highly recommend. read more

Dr. Pool Leaks - Working on a leak at the bottom of the pool - Pool & Hot Tub Service Near Me

I'm having my pool redone and my contractor suspected that a leak existed. He sub-contracted the leak detection to Dr. Pool Leaks. Darbin Alvarez and his helper arrived promptly on time as promised. Using a state of the art underwater microphone system, Darbin was quick to ascertain the source of the leak. He also systematically eliminated any other possible sources of leaks. Mr. Alvarez was extremely professional and personable. He patiently answered all our questions. He effectively communicated information about the leak to our resurfacing contractor so that the necessary repairs can be made. The price was a bit more than I expected, but I think this is a case of you get what you pay for...you don't want to mess with pool leaks near your home's foundation. I would recommend Dr. Pool Leaks. read more

Excellent service. Prompt arrival. Very reasonable cost. The area I identified as the the pool's problem area turned out to be wrong. My pool has been losing volumes of water. I just assumed the issue was the skimmer. The actual issue was with a valve in the shallow end. These two guys got right to work and wrapped up within 30-40 minutes. I highly recommend Dr. Pool Leaks. read more

Don't hesitate to call Dr. Pool for an estimate on your repairs. This company is an example of how a good company should do business. They are honest and professional. The work my pool need was explained and fixed as promised. You won't be disappointed. I will use their services again if need be. read more

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Dr Pool Leaks has an amazing crew of guys that are honest & dependable & get the job done! I found them on Yelp, made an appt to check for leaks, then had them resurface my mom's pool. The owner kept me updated as to any changes in schedule, due to the weather, via text or phone call-A real personal touch! They finished the job within 5 days & the pool looks gorgeous! I think the finish they used is called Diamond White & I took the recommendation of the owner to get a light blue color, which looks like light blue & white speckles. It's so pretty! I can't wait to get the water balanced & take a swim! Whether ur in Broward or Dade, Dr Pool Leaks will get to u! U won't be disappointed! read more

I never write reviews, But this is one of the best experiences ever. Joe and his crew came out and made us feel like family. They showed up within 24 hours of my call. They assessed the situation with our pool... made sure I understood everything, gave us options, And the price was very fair. I investigate corruption for a living and I checked them out and they are the real deal. If you want expertise, accuracy and fairness.. call Dr. Pool Leaks. read more

Dr. Pool Leaks - Pool & Hot Tub Service Near Me

Called to schedule a possible leak in my pool. Spoke with the owner (post-pregnancy will not allow me to remember his name) he was so informative, honest and helpful. Advised me what to do on my own before hiring him to come out. Let's just say he saved me a lot of money I did not have a leak. This company has integrity which sadly many don't have in miami. He could have easily took advantage and collected my money. However he did not he was honest and assured me he is not in the business of just taking people money. I felt like he treated me as if I was his own family. If you are looking for a company with integrity, fair, honest and knows their stuff this is it!!!! read more

Fast and friendly service. They found and repaired our leak within 3 days. Pleasure to work with and professional. I recommend

These guys are ridiculous. Have a small leak in my jacuzzi. They looked around and decided they could over charge me. The communication style was akin to a used car salesman. Provided an $1,100 estimate. When I asked how long it would take, they said three hours. So.... $375/hour!?!? So if you want to pay your pool guy more than your surgeon, be my guest. Hard pass. read more

I found this business via Yelp. I called and they were responsive and set an appointment for a convenient time. The company was up front about the price. The guys were very friendly and professional. They both spoke perfect English and did a great job with explaining the scope of the work. They have some sophisticated diagnostics tools and experience in detecting pool leaks. After find the leak he explained the repair option (patch vs permanent repair). I elected to patch for now and he gave me a ball park price if I elect the more permanent repair in the future. He also provided me some general knowledge about what to watch for in the future. Overall this was a great service experience- especially for South Florida. I highly recommend this company if you have a leaky pool. read more

I was given several pool leak detection companies to call from my pool company, I never received a call back from any of them. I found Dr. Pool Leak online and sent a message to them, I immediately received a call back and they sent a technician out the next day and found my problem. Two days later they were back and the leak repaired, they did a great job. Dr Pool Leak is a great company to work with, they are both dependable and professional! If you are looking for a company to get the job done, read no further and call Dr. Pool Leak! read more

Dr. Pool Leaks - Pool & Hot Tub Service Near Me

From the first phone call to the finishing of the job, Dr. Pool Leaks was professional, kind, and efficient. We felt as if we were being helped by friends The leak was fixed with precision in a timely and affordable manner. We were very pleased with this company and would highly recommend them to others. Thank you Joe and Darbin. read more

They came out very promptly as we did not have time to spare. They were courteous, professional, and clearly know what they are doing. They ran a full leak test which included one of the members of the team going into the water. They were honest and gave us a result of "no leaks," when it would have been easy for them to have manufactured something. Highly recommend. read more

Joe Fernandez, who owns Dr. Pool Leaks, is not a bad guy. But I had a bad experience with his company. I had a leak in my pool and I suspected that it was from a bad plumber I hired who hit a pool pipe and never fixed it. I needed to find where the leak was coming from and wasn't sure if it was under a structure in my house. So I hired Dr. Pool Leaks to find the leak. They sent me back a video showing me that water was coming from under my house. I paid them $300 because they 'found' where the leak was coming from. They then quoted me an additional $1250 to fix the leak because they said (and it looked like) it was under the structure. I agreed to do it for $1000. Oddly, only after two hours I received a few pictures saying everything was fixed plus a cash app request to pay them. So I paid them in total $1300. Then I looked at the actual pictures of what they actually did and I started to realize I had gotten played (or at least it felt that way). I then called Joe and said how I felt. At first he almost did a Jedi mind trick on me and told me 'his guy got lucky' and it just wasn't that difficult. I told him that I didn't think it was luck but a misdiagnosis. All they needed to do was dig six inches and they would have realized where the leak was coming from. What they should have done was realized they misdiagnosed it and given me a call for a more fair price. No Joe he didn't get lucky, he didn't adequately detect where the actual leak was coming from and I had the wrong information and then made a decision off the wrong information. Joe said he didn't look at the pictures when he forwarded them to me from his guy because the pool detection guy and the repair guy are different but that is hard to believe. But he has been in the business long enough to know that a $1000 repair that takes only two hours to fix probably was a misdiagnoses which I paid $300 for. The only reason I'm giving him two stars and not one is because he did give me some money back (which is a miracle in a place like Miami). After talking to Joe he tried to give me back $400 but I asked him 'What is the number you think will make this right?' He eventually got to $600 for a refund. He told me he was losing money and all he cared about was doing the right thing. He also told me this job is normally $300 for the leak detection (which they misdiagnosed) and then $550 for a repair like this. If I had known where the actual leak was coming from I would have paid them $300 and had somebody fix that pvc pipe for at most $75. Instead I paid $700 for this repair. Take a look at the pictures for yourself before you choose to go with this company. I think the number that would have made me happy since they actually misdiagnosed the leak and overcharged me was more like $400 for everything. But Joe, next time a customer asks you what's the number you think to make this right you should turn around and ask the customer what is the number it will take to make it right in their eyes. Again, Joe is a nice guy but I feel like he didn't actually take responsibility for this and I had to convince him that his detection guy didn't 'get lucky' to use his phrase. In my opinion, go with a different company! read more

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Took them several tries but they were able to locate leak. Punctual and kept coming out until issue was resolved.

Joe is the owner of the business and has a team of experts who quickly diagnose pool leaks and repair the problem. Joe is ultra-responsive and had my leak diagnosed and repaired in two days time. Everyone is very professional and they do an excellent job. read more

We just bought our house. We had some minor electrical and pool work done. I noticed our pool seemed to be draining. Brought in a pool repair company. They couldn't figure it out. I brought in Dr. Pool Leaks. Within a day, they found out what the problem was and the next day it was repaired and we were back to swimming. All at a fair price. They identified that the cause of the leak was that the child pool safety fence we had professionally installed had been installed improperly and a pool pipe had been pierced. I would highly recommend this company. read more

Dr. Pool Leaks was quick to respond to my online quote request. despite the fact that they would not be able to perform the service I required, they were able to refer me someone who could. I really appreciate the fact that they went out of their way to help me find someone to do the job. I will definitely keep them in mind if I ever need to find and repair a pool leak read more

I called and spoke with Joe about a leak and resurfacing questions. He wasn't able to help me but he pointed me to an individual that could help. He gave me some pointers and answered more than a couple questions that I had. He seemed to be very truthful, helpful and he knew I wasn't going to do business with him. Not enough people like this in South Florida. He would get my money if I needed his service!! Keep it up Joe - there are some of us left down here!! read more

Only two words are needed to describe Dr. Pool Leaks: Professional & Honest. I highly recommend their integrity and abilities.

I highly recommend Dr Pool leaks for your pool repair, the tech who came was Darbin Alvarez. Very professional, kind and punctual. Thank goodness I didn't need any major repairs. I give them five stars for their service. read more

These guys gave us the best service and are very professional and knowledgeable. We highly recommend them for your pool needs.

They found 2 leaks from an incorrectly installed skimmer. After the first leak was repaired (a pipe under concrete) the pool was still leaking and they came back out at no charge. These guys are great at what they do. They came recommended by a friend and I will recommend them in the future as well. read more

We called Dr. Pool Leaks requesting our pool to be checked for a leak, and they were in our house the following day. The checked everything and found a leak. However, that was not the only leak that the pool had. I called them back, and without any issues, they came back and found the second leak. Competitive pricing too. read more

I never write reviews for anyone but if you have any issue with your pool this is the best company to call. Detected my leaks quickly and resolved quickly. Thank you so much!!! Timely, responsive, knowledgeable and trustworthy! Thank you Amy G. read more

I must say that im truely impressed with these gentlemen. I called three different pool leak company's and by far doctor pool leaks earned my business. I normally wven bother to comment or post a rating. However, they were so good to me that i just couldnt resist. Hire them! They are the last of the honest... read more

excelente servico , el sr Darbin fue muy puntual . y profesional me detecto el salidero bien rapido y me aseguro que tenia garantia de dos meses , una vez reparado , le llame de nuevo y acudio y me rechequeo la piscina sin costo alguno. lo recomiendo 100% y el precio fue incluso menor en 50 dolares que otras companias.excellent services .great price read more

This review is a bit late but better late than never, to start we had a pool leak in our newly constructed pool, so in looking for good leak companies we came across Dr.pool leaks, and we are glad We did. They scheduled our appointment and came by at the time they scheduled it, they brought some high tech pool detectors and took their time swimming and identifying the leak, after taking time to review all possible areas on where the leak might be, they where not able to detect the leak. However they came back a 2 time and took more time under, unfortunately the leak was still not found. However they are very thorough and beyond professional with their work.. eventually we did find our leak and it was a structural one that we found once our finish company did an acid wash since our finish was not up to par with how it's supposed to look. Ultimately I highly recommend dr pool leaks if you want an honest, and very genuine folks to help detect any leaks in you're pool or jacuzzi.. read more

Two weeks ago they sent me an email asking for additional information about my pool problem; I did; never heard from them again. I am no longer interested on working with this company. read more

I'm a contractor and I have used dr pool leaks several times and never have had a bad experience. Always at the job site when scheduled and all my customers love them ! read more

I have used these good folks for leaks. Trustworthy, reliable and professional. I am using them again for my pool resurfacing. I don't trust many out there. I know these guys will do an excellent job. read more

Dr. Pool Leaks came very highly recommended by a coworker. I contacted them via email on a Friday night and by Saturday early morning Joe had contacted me. We discussed what was happening with my pool's water level and right away he told me there may not be a leak but evaporation. After going over the details, he gave me the price to do the test but he insisted that we conducted a bucket test before me incurring the charges for their services unnecessarily. He instructed me how to do the test correctly and I did the test a few times to make sure. Joe took the time to go over the results of each test and explain to me why he didn't think it was a leak. At the end, he concluded it was evaporation due to the very dry spring we are having and I did not need to pay for a leak test. I cannot remember the last time someone took the time to help me determine their services were not needed. This kind of honesty and respect for the customer is very hard to find. I highly recommend them. read more