I don't have enough positive things to say about Emilio and AE pool services & repairs. He is a…read morededicated, hard working problem solver. If you are choosing someone to take care of your pool, look no further than this company! There is no doubt in my mind that they will get the job done. My pool has been giving me problems and several other companies could not solve it or didn't want to put in the effort to solve it - not Emilio! He has worked on so many different solutions until we get to the root of the issue and figure out what is going on with my whole system. It is so refreshing to deal with someone who takes so much pride in his business. If you are in coconut grove or anywhere in Miami - look no further than AE Pool Services!

Emilio and his team are fantastic. I looked around for a company to replace our pool pump and…read moreEmilio's was the most reasonable so you can trust they are not taking advantage of you. I ended up working with them on regular pool service and they've also done a great job keeping our pool in great shape and are responsive to any issues that come up.

I made an appointment with a technician who said he would come on Saturday around 4 PM. I wrote it…read moredown on my calendar as he gave me the specific date. When I called at 4 PM on Saturday asking if the guy was still showing up I was informed by the manager, Robert, that they don't have service technicians on Saturdays. Well, this became a major problem because I was off all week and apparently the guy was supposed to come on Friday but no one did and I was home all day. No one bothered to call or inform me that they were not showing up. I can't take time off of work and was really hoping to get this done on my week off. This is caused a major problem for me as I am going to be stuck with this issue for some time. I didn't feel the manager was very professional when he said that I made a typo. That made me absolutely livid and I had to remind him. That customers are always right and that maybe his employee made a mistake. The whole experience felt very unprofessional for me.

I feel the customer service is one of the things that pinch a penny is lagging They are very…read morehelpful when it comes to helping you make a decision to make a purchase but when something goes wrong with that item And you go to the store to get a solution they send you to the manufacture because they do not replace anything after 30 days and the manufacture sends you back to them because it's out of their hands We are talking about a 30 something dollar leaf net that I feel should have lasted more than 2 and a 1/2 month Fortunately for me and unfortunately for pinch a penny there's 3 other pool store nearby that I can take my business to.

We needed our pool pump replaced after many years. They installed a new pump and slab to protect…read morethe new pump. They did a great job on it. We asked them if they would be interested in maintaining our pool and while marginally more expensive than the current (large company) the quality of their work made it worth it - and now a few years on we are enamored with how they keep our pool. They are always on top of things and are great about informing us of anything needs attention.

Fantastic job! Very good at communicating and I can't get over how much better the pool looks! I…read morethought it would take weeks to clean it it took them only a few days!

Really helpful company, helped me save a few bucks. I appreciate their assistance. I asked them…read moreabout how to reduce pool noise and vibration and they were quick to answer.

So.... my first review for Alligator Pools was a one star because when I called for a quote I was…read moretold that they did not provide service in the Homestead area. I received a message from the owner, Chris who pointed out the reason; which was traffic. Which in my humble opinion is a fair reason having sat in traffic going only 25 miles that can take over an hour plus depending on the time of day, accidents, and weather. So I took that review off. But then Chris sent me another message saying thank you and even offered to review quotes for me so I would not be taken advantage of. This is an above and beyond offer and I felt that I needed to let everyone know. My only regret is that they don't come to Homestead, because my feelings are that Chris and his company are one of the good guys.

This is a company that provides truly terrible service, they do a bad job, and many things start…read moredisappearing from your house, not to mention that your equipment inexplicably starts having damaged parts. Before hiring them, check their criminal record.

Ihosbel - this company is on point! Happy I chose them for my pool servicing. Fair pricing and they…read moresend you pictures after their servicing. If you want stress free service, they are the company for you.

Excellent service and resonable rates: and they solved our problems.First rate.Thanks Leo!read more

Our condominium hired SoFlo Pools all the way back in 2018. We are still with them, and I have to…read moreagree with the other reviewer that said, SoFlo Pools is "The ONLY pool and spa company you should consider hiring in South Florida." We must have gone through 3-4 different unreliable pool companies before being lucky enough to find SoFlo Pools. Here's what is our condominium building loves about SoFlo Pools! 1. They have a super cool report system that emails a picture and chemical report each time they service the pool so that you know it's safe for swimming. 2. Affordable. We were with them for two years, prior to receiving a modest fee increase. 3. Similar to another reviewer, we had a non-functioning hot tub / spa. SoFlo Pools was the only company to work with us to repair the system. It was complicated, and they figured it out, and installed a new control system. 4. Customer service responds quickly via phone or email. And on more than one occasion, one of the company owners has assisted us in problem solving.

If I could give zero, I would. Sean T, who initially impressed me with his attention to detail and…read morecustomer service, ended up being just like the service part of the business. Unhelpful, untrustworthy, unreliable, and dishonest. After months of emailing, by me, about work that was promised to be done, he went back in a written agreement/email. Work is still not done and he even admitted to not reading the emails with questions I had sent him. Then he came up with excuse after excuse trying to blame me for not completing work his company had agreed in writing to complete! What a shame!!

Great company. Would HIGHLY recommend!! Several friend &…read moreneighbors also use them. Reliable, established company.

Been using this company well over 25 years -- for pool maintenance and a re-surfacing job a few…read moreyears back. They are THE standard in Miami for professionalism, courtesy, and service. Our pool is a tough one -- lots of trees around -- no screen enclosure. They keep it looking terrific week to week. They are simply the best.

Best pool service company in Miami! Have used them for years. Trustworthy, knowledgeable and very…read morereliable.

Acquality Pool Service is a family owned and run business. Carlos and Beatriz are super…read moreknowledgeable and professional. You will never have to worry about your pool water quality or pool equipment. Acquality has been servicing our pool for several years and will continue to do so when we move to our new house. I highly recommend them!

We just switched our pool service in June and we can already see the difference in selecting a…read morecompany that uses certified technicians and not subcontractors (like our previous company). Our account setup was easy and we like the online payment options. Kudos to Acquality for delivering a solid service.