HOLY MOLY!!! What…read morecan I say??? I had heard about Cutler Pools from a friend of mine who used them before. I don't really like to branch out when it comes to services like this (lawn, pool, house, pressure cleaning, ect.), so I was nervous. From the moment I called, I felt comfortable! They answered all my questions without seeming frustrated, which I appreciate (cuz I can be annoying ‍). The communication was def a plus. The availability was great! Let's talk bout the sparkly of my pool after the Cutler Bay GLOW UP!!! CUZZZ BABY!!! The way that Miami sun is hitting!!! WHEEEWWW I'm go grateful for the whole process, attitudes of the staff and prices!!

My experience with Cutler Pools over the years has been great. Pool was always clean and chemicals…read moretaken care of. Highly recommend to anyone looking for a punctual and trustworthy pool service.

I feel the customer service is one of the things that pinch a penny is lagging They are very…read morehelpful when it comes to helping you make a decision to make a purchase but when something goes wrong with that item And you go to the store to get a solution they send you to the manufacture because they do not replace anything after 30 days and the manufacture sends you back to them because it's out of their hands We are talking about a 30 something dollar leaf net that I feel should have lasted more than 2 and a 1/2 month Fortunately for me and unfortunately for pinch a penny there's 3 other pool store nearby that I can take my business to.

Knowledgeable & friendly employees. Quick pool testing with printout of the results with…read morerecommendations for chemical balance. Very satisfied with their service & help in maintaining my pool.

We needed our pool pump replaced after many years. They installed a new pump and slab to protect…read morethe new pump. They did a great job on it. We asked them if they would be interested in maintaining our pool and while marginally more expensive than the current (large company) the quality of their work made it worth it - and now a few years on we are enamored with how they keep our pool. They are always on top of things and are great about informing us of anything needs attention.

Fantastic job! Very good at communicating and I can't get over how much better the pool looks! I…read morethought it would take weeks to clean it it took them only a few days!

Really helpful company, helped me save a few bucks. I appreciate their assistance. I asked them…read moreabout how to reduce pool noise and vibration and they were quick to answer.

So.... my first review for Alligator Pools was a one star because when I called for a quote I was…read moretold that they did not provide service in the Homestead area. I received a message from the owner, Chris who pointed out the reason; which was traffic. Which in my humble opinion is a fair reason having sat in traffic going only 25 miles that can take over an hour plus depending on the time of day, accidents, and weather. So I took that review off. But then Chris sent me another message saying thank you and even offered to review quotes for me so I would not be taken advantage of. This is an above and beyond offer and I felt that I needed to let everyone know. My only regret is that they don't come to Homestead, because my feelings are that Chris and his company are one of the good guys.

This is a company that provides truly terrible service, they do a bad job, and many things start…read moredisappearing from your house, not to mention that your equipment inexplicably starts having damaged parts. Before hiring them, check their criminal record.

Ihosbel - this company is on point! Happy I chose them for my pool servicing. Fair pricing and they…read moresend you pictures after their servicing. If you want stress free service, they are the company for you.

Excellent service and resonable rates: and they solved our problems.First rate.Thanks Leo!read more

Our condominium hired SoFlo Pools all the way back in 2018. We are still with them, and I have to…read moreagree with the other reviewer that said, SoFlo Pools is "The ONLY pool and spa company you should consider hiring in South Florida." We must have gone through 3-4 different unreliable pool companies before being lucky enough to find SoFlo Pools. Here's what is our condominium building loves about SoFlo Pools! 1. They have a super cool report system that emails a picture and chemical report each time they service the pool so that you know it's safe for swimming. 2. Affordable. We were with them for two years, prior to receiving a modest fee increase. 3. Similar to another reviewer, we had a non-functioning hot tub / spa. SoFlo Pools was the only company to work with us to repair the system. It was complicated, and they figured it out, and installed a new control system. 4. Customer service responds quickly via phone or email. And on more than one occasion, one of the company owners has assisted us in problem solving.

If I could give zero, I would. Sean T, who initially impressed me with his attention to detail and…read morecustomer service, ended up being just like the service part of the business. Unhelpful, untrustworthy, unreliable, and dishonest. After months of emailing, by me, about work that was promised to be done, he went back in a written agreement/email. Work is still not done and he even admitted to not reading the emails with questions I had sent him. Then he came up with excuse after excuse trying to blame me for not completing work his company had agreed in writing to complete! What a shame!!

Great company. Would HIGHLY recommend!! Several friend &…read moreneighbors also use them. Reliable, established company.