Okay, reducing to 1 star based on the ridiculous response by the owner…read more (1) He said I'm bringing up the rat problem 2 years after his sealing work, and well past the 1-year warranty mark. In fact, I notified him of the rats returning SIX MONTHS after his sealing work (and he didn't reply). I attached a screenshot of my text message to this review to prove it. Did the rats overcome his exclusion methods, or did they survive for six months in the attic w/o food or water and then migrate to where I could hear them? The former seems more likely, but we'll never know, because, as I said, he didn't deign to reply when I asked him about it. Which also means, the warranty is useless if he doesn't actually honor it. (2) He said he "got rid of rats". He did not. He did only the sealing, I caught the rats myself, as per our agreement. (Then six months later, well within the guarantee period, I heard more rat activity.) (3) He said that I "let my warranty expire", putting the blame on me. Not true. First, I contacted him *within* the warranty period, and he didn't reply. Second, he never billed me for the warranty renewal when the time came up. Third, I contacted him again, after the initial warranty period, asking how to continue the warranty (e.g., pay a re-inspection fee plus the warranty extension?), but yet again, he didn't reply. So, it was impossible for me to renew my warranty, because he flat-up ghosted me. (4) I didn't "give a bad review because we won't coach him on doing an enclosure for his rental property", it was because, in part, he didn't REPLY to my repeated inquiries about that (as well as his not responding to my message about rats returning within the supposed warranty period). Multiple other contractors have been happy to take my money to provide some education and training about their trades, and if Matt didn't want to do that, that's certainly his call, and he could have said simply so. But he didn't, instead he just blew me off. (5) It's rare that you see a business owner insult his customers (e.g., "This guy has no life." WTF?!) It's funny because had he made a normal, customer-focused response, he might not have lost any business, but now he definitely will. Who wants to hire someone who's so contemptuous of anyone who dares to relay their bad experience with the contractor? (6) He says "As a customer he gets a no-star rating." So exactly what was my transgression here? Trying to report that rats returned within the first-year warranty period? Asking if I could hire him for additional work? Trying to contact him multiple times and getting no response, *before* posting online that I tried to contact him multiple times and got no response? Yeah, I'm a real jerk that way. If Matt doesn't want bad reviews, he might consider replying to his customers when they make inquiries to him, and then not blaming the customer when they point out that he wouldn't respond to their messages.

Matt was recommended to me several years ago, and his work sealing the house was so good that the…read moreroofers commented on it and asked who did it! He comes back every year and checks to make sure everything is still sealed up tight against critters. I'm having my roof and gutters re-done in a couple of weeks (thank you Central Texas weather...) and I will be having Matt come out again to make sure everything is still sealed up once those folks are finished! Hire Matt as your Critter Guy - he knows his stuff! And he is my hero!! I am terrified of snakes, and when I saw a rat snake slithering around the bushes in my front yard I was OK until I went online to positively ID it. One of the pictures was a rat snake coiled up, mouth open, just SCARY looking, and I kind of lost it. When I left a voicemail for Matt telling him I needed to get on his schedule to check and make sure the house was still sealed up it was apparently pretty obvious how upset I was (I really did try and be calm...). Matt said as soon as he heard my voice mail he knew he needed to come help me! He stopped on his way from one job to another, removed Mr./Mrs. Rat Snake from my yard and checked the roof to be sure there was no way any of his/her friends could get inside.

Steve and Pest and Pool Wranglers has serviced my house since I have owned it. Hiring them as pest…read morecontrol has been the best decision. They are very responsive and reasonably priced. Plus they give you a guarantee and will help you through any additional problems.

I reached out today because I have had concerns with our service for weeks now, but today I just…read moreneeded to voice my frustration over the situation. The response I received from the owner, Steve, was shocking to say the least. I myself am a business owner that deals with customer service on a daily basis. I will admit that there are certain complaints that I may not necessarily agree with, but I always listen and validate my customers concerns with dignity and respect. The vacuum just stopped working Sunday, so not the absolute problem. Ariel I appreciate you contacting us about this, but you went from "considering" to canceling" in the same email without giving us a chance to explain.  First, that you for your business in the past and changing companies is obviously your decision to make. Blake is an excellent tech and does not take short cuts like skipping chemical measurement. We don't charge for the amount of time spent at a pool. Rather we charge for the job. Sometimes it takes 30 minutes to an hour, but more often it tale 10-15 minutes provided the pool has been properly maintained previously. Filter pressure varies by filter type as well as how dirty/clean the filter is. While your filter may read 10 directly after a cleaning the pressure will rise as the filter collects contaminents.  The presence of algae would suggest that it is time for a filter cleaning, but it could also be the result of less than optimal circulation. As Blake is paid extra for filter cleaning I am certain he would jump at the chance to make extra money by cleaning yours if needed. You mentioned your pool sweeper is broken and that is a pivotal component of pool maintenance as it not only scrubs walls and steps between services it also helps circulate water especially from the floor of the pool.  Unless we hear otherwise from you we will stop your pool service at end of day today. All the best! Steve Hunt This is an unexpected response from a business owner as I am one myself. Your response gives the tone that none of our complaints are valid and that we are in the wrong and need to not voice our concerns. Very eye opening to why the pool service is lacking professionalism.  Sent from Yahoo Mail for iPhone Sorry you feel that way, but I'm not sure what you want to hear. I read your concerns and addressed them. I am not sorry that my technician did his job and you did not heed the advice given not only by Blake, but by me as well, to keep toys out of the pool when it is not in use because it might damage your vacuum. Now your vacuum is broken and you are blaming us for your pool not getting the proper cleaning that the vacuum should handle. If you cowtow to your customers for the sake of a dollar that is your business. I'm backing my people when they have done nothing wrong. We have great reviews that state clearly how well we do our jobs. I have canceled your pest service as well.  Steve Hunt On a side note, a simple amicable response validating my concerns, without accusatory and disrespectful behavior would have gone a long way. I don't know exactly what the comment about catering to customers for a dollar is supposed to reference as I never brought up any concerns about money.  All I was hoping to do was inform you about concerns I had with my service.  That was an incredibly quick jump to being hateful. I'm not sure where that came from as we have always been able to communicate well together, but all is well.  Wish you all the best and hope your day gets better.  Ariel There is no hostility. I hold no grudge. You are free to spend your money where you choose just not with us with the exception of your April invoice which is still outstanding and will have a late charge added to it if not paid by the end of the month.  When you write your review be sure to include the part where I explained the situation, but that wasnt good enough for you because I will in my response. Further, be sure to review your pool service as you have had no issues with pest control. Otherwise I will be forced to contact the review service to have the review removed. Enjoy the rest of your week. -- All the best! Steve Hunt

I have tried several exterminators over the years and Aries has set the bar high. They have been…read moregreat to work with, resolved some ant issues, mosquito problems and regular pest control. They are more than fair, very friendly and always take into account my dog, even giving him treats when they come. Aries is the best in terms of service and delivers on their guarantees.

2026 update: I had only positive experiences with Aries Pest Control until this year, where I had a…read morelot of difficulty getting into contact with the business. While I was still a quarterly customer, I couldn't get ahold of anyone for a followup appointment even after trying to call on three separate occasions over a week. I finally got a followup text, but I received no response for long enough that I already switched to another company which does cost a bit more. Worth it to know I can reach out when I have an issue.

We have used this company for years now. They always communicate with us regularly, do preventative…read moretreatments and show up promptly if we have any issues. Could not recommend more!

So, I've been using Vector Pest Control for almost two years now. Brandon in Weatherford area is…read moreawesome! He comes when he says. And gets the job done. I haven't had bugs in my house for all this time! No fire ants either! I would highly recommend Vector Pest Control to anyone who wants to live bug free!

I've been using Hutto Pest Control for years. This company keeps my home free of critters, is…read moreresponsive when we do have issues without added cost and is very responsive time wise. The customer service is outstanding.

I have been dealing with ants! It is a challenge. Hutto Pest Services has come out to treat the…read moreproblem. I have had the service twice and it seems to be working. The service technician has been willing to focus on problem areas. Keep up the good work!

Lynx Pest Control always does a professional job. Friendly techs. They do my pest and mosquito…read morecontrol. Highly recommend them.

Great service and great results! I have battled mosquitoes for years. After Clay came out and with…read moreone treatment the mosquitoes were gone.

CHEM-FREE SAVED MY LIFE!!! They're literally the only company in Austin that was able to finally…read morefix my serious rat problem and I can't recommend them enough!!! Charity & Teresa are amazing. I love these ladies. They're experts at their job, have such great positive attitudes, and truly go above and beyond in every way. For over a year, I had rats hiding in my attic in an area that was difficult to access. I hired multiple companies to get rid of the rats, but they took my money and ran. The rats made my attic their home and started populating. Other pest control companies said they couldn't do anything to fix the problem (NEVER, EVER hire Cen-Tex Wildlife Control...but that's a different story). Enter: Chem-Free (the hero of the story)! Charity diagnosed the source of the rat problem within 15 minutes of being at my property and created a master plan to rid my home of rats once and for all. Working with Teresa, they came to my property several times over a few week period and caught 5 rats. They sealed my home, cleaned up the rat mess, and I've been sleeping peacefully and rat-free ever since. I 100% recommend hiring Chem-Free for your rat removal needs!!

I had used chemfree in the past for critters in the attic and that was a whole other issue that was…read morebad because they sealed everything up before whatever was in there an opportunity to leave on it's own. My closet still smells of a combo of dead animal and the deodorant they left in there to mask the ghastly stench. I had to close the door to that bedroom and not use it for 3 months without gagging running in to quickly get something. No apologies or compensation. This time it was for insect control in the kitchen and surrounding areas. The scheduler set the appointment and gave me a 4 hour window of time. That time came and went. I even paid someone to be present when they came because I could t stay the full 4 hour window of time. So I called chemfree an hour after the window of time, asking where he was. She said he was running late. Then called me back several minutes later to say she mixed the days up and it was actually the next day. Same time window. So I said as long as it was after noon and not earlier because I'd be on a Zoom call for work and couldn't answer the door during the call, much less have a lengthy conversation with someone needing me to explain the problem. He showed up 2 hours early and knocked and rang the bell for a good 15 minutes right as I was just beginning the call. It was very interrupting and hard to focus during that time on what I was saying on the business call with all the knocking a scribging. I simply couldn't answer the door to even talk through the security camera because I was on a business call. Turns out he was just there to talk about it and not actually do the job. So that was enough of my time wasted and a sign that it wasn't a good match that they couldn't respect my time I had made for them by not showing up when they said they would. Initial cost would've been $200 and a monthly payment and a contract.

BEST PEST SERVICE EVER!!!! I love these guys! I cannot say enough good things about kraig, Brandon,…read moreand Jacqui. Customer service is always top-notch! They have been servicing our house for a few years now, and anytime we have a problem, they get here same day. YOU GOT BUGS? THEY GET RID OF THEM!

From my tenant: "Kraig came by and did a great job today…read more While he was here, he killed two scorpions (one in the garage and one near the front door). He also removed three wasp nests and sprayed for those ants which were swarming the other day. He was thorough and fast. A good guy." Their package is competitive and the main thing is he is thorough and their product is pet and kid friendly - thank you Webb Pest Service!