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    All About Fire

    4.8 (118 reviews)
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    100%

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    Gas Fireplace working beautifully now!

    George was awesome! He communicated very clearly with me to fully understand what the problem was with my gas fireplace. He ordered the parts, which came quickly, and scheduled the repair. He was on time, very neat in protecting our surfaces, and in cleaning up after the job was done. He explained how everything worked, since the home is new to us, for our safety, so now I understand everything clearly and our fireplace works beautifully! Can't wait for winter! :)

    Job well done!
    Richard S.

    George and his crew removed my rusted fire pit burner and installed new stainless steel ring, added a new flexible gas line and more lava rocks. They arrived on time and finished the job in 2 hours for a very reasonable price. I will definitely use them again!

    George did an outstanding job installing our gas burner and fireplace logs. He was professional, on time, and very friendly. He explained what he was doing during the install and I definitely recommend him.

    Custom made burner for pizza oven

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    8 years ago

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    George B.

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    9 years ago

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    George B.

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    6 years ago

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    9 years ago

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    George B.

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    7 years ago

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    6 years ago

    George is awesome. He fixed my rusted out fire pit right up. Very professional and excellent work. Don't hesitate to call him.

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    George B.

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    7 years ago

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    8 years ago

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    9 years ago

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    George B.

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    8 years ago

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    George B.

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    9 years ago

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    George B.

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    8 years ago

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    George B.

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    9 years ago

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    George B.

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    11 years ago

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    12 years ago

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    9 years ago

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    George B.

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    7 years ago

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    11 years ago

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    7 years ago

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    10 years ago

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    George B.

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    8 years ago

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    9 years ago

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    9 years ago

    This guy sucks. Initial response was great, but absolutely no follow up. Got the job done by another company within 3 days.

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    10 years ago

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    George B.

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    8 years ago

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    9 years ago

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    8 years ago

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    George B.

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    8 years ago

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    8 years ago

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    8 years ago

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    9 years ago

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    11 years ago

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    10 years ago

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    George B.

    Wow, such an Awesome review, I thank you very much.

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    10 years ago

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    13 years ago

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    Page 3 of 3

    Ask the Community - All About Fire

    Hi, Do your services include converting a natural gas fire pit to propane?

    Yes they do Mike! Thank you for asking.

    Don’t See Your Question? Ask Away!

    Review Highlights - All About Fire

    George came out as scheduled and spent a great deal of time looking at all components of my gas fireplace.

    Mentioned in 15 reviews

    Read more highlights

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    Pro Grill - BBQ Repair & Cleaning

    Pro Grill - BBQ Repair & Cleaning

    4.5
    (150 reviews)

    I regret hiring this company. I spent well over $1,000.00 on repair of my grill including a new LED…read morelight harness, switches, burners, etc. Everything they recommended and told me I needed. About a year after install of the parts from pro grill, the LED lights begin to fail and then stop working completely after a year and a half. I used the grill less than 5 times since their work so noticing wasn't highest on my agenda. When I realized the lights were completely out, it was a year and a half time from date of repair. I reach out to pro grill for help. The first person (didn't get his name) wanted and tried to help and said they'd be getting back to me. No one ever did. I had to reach out 3 different times over the span of a month. They'd respond after a week or so to each email or voicemail left. I felt back burnered, no pun intended. If it's not a new sale, they don't care. It's as simple as that, that's how I feel. They finally emailed me back saying it would cost around $200 for them to come look at my grill and then give me a price on what's wrong and what it will cost to fix. My blood boiled reading that. After spending this kind of money with them on a bbq repair and they don't have the decency to come look and see what failed in their install? LED lights are meant to last a VERY long time. Not a year or year and a half and only using them less than a handful of times. I called them immediately after receiving that email and talked with someone that said, my issue is above his pay grade and told me he'll let the manager know. I asked when I can expect that call and he didn't know. The manager calls me shortly after the call. We speak about the issue, and how I feel. He tells me they don't warranty anything they sell or install. Huh? You charge people thousands of dollars and have no stand behind on the work or the parts you install? Why would anyone use you after learning that? You don't learn that they don't cover it until you need their help though, that's the deal. I tell the manager how displeased I am with the whole experience. Taking weeks if not a month to get back to me, no responsibility taken, making me pay even after a month of trying to just speak with someone at your company, just to have your guy come back and look at their install and parts you sold me, and sell me the same service and part again? No thanks. He finally says, ok, we'll have someone come by and look at it for free for you but if it needs new parts we will not cover that or install. Great thanks, when can I expect that? Our office will call you to schedule. Great thanks a lot. Never heard from them again. That was over a week ago. To the ownership: listen to your customers frustrations. Try and help or solve the issue. Don't shut them down. Improve your communication. Why is it taking weeks to respond to an email or voicemail when a customer has an issue with your service? I bet if I needed a new service of some sort, you'd be Johnny on the spot. Improve manager training, and if who I spoke to is the owner, that's a shame because you failed on every aspect of customer service. Your staff failed in properly communicating and responding, then when it got escalated to management, you did nothing to help solve the issue and what you said you would do, you didn't do and I never heard back from you forcing me to express my experience. To new customers, there's lots of great companies out there, make sure you do your research and choose the right one.

    Mixup with my appointment, owner called to help fix the situation. These things happen and I…read moreappreciate the communication and customer service. Will update my review after my new appointment is completed.

    All About Fire - fireplace - Updated August 2026

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