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Phoenix, AZ

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Alaska Airlines

2.7 (82 reviews)

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Portland Oregon ... cool  flight
Deanna C.

Alaska Airlines flight 511 phx pdx 1/10 Brandon- my husband and I were on a flight to Portland, Oregon. Our flight attendant Brandon went above and beyond and was amazing and funny very accommodating. Alaska Airlines never disappoints and their staff is amazing.....

Absolutely terrible experience traveling with my pet on Alaska Airlines. They pulled me and another woman off the plane after boarding to tell us the weather over Seattle was too extreme to travel with our pets. Which is good, I don't want to be unsafe or put my pet at risk AT ALL. But then the Boston ticketing manager abused me, lied to me (claimed no other airlines transport pets over 20lbs), and arranged a flight for me 6 days later telling me I would have to arrange my 6-day hotel stay in Boston at my own expense. They did arrange a 1-night hotel stay for me, to be fair. I ended up taking a train to Newark, flying to LA, and driving 14 hours to my Portland destination. They treated me like something they stepped in, attempted halfheartedly to place me in a homeless shelter (I'm not homeless), which declined to let me stay, and then they left me to freeze, with no luggage, in the Boston cold. I came away thinking, wow it is much easier for a human to freeze to death in Boston than I ever would have imagined.

The seat I got: 17A. 
 Not the seat I booked: 3D

Facts: I booked a first-class seat (D3) on Flight 189 from SEA to PHO for Jan 6, 2025. I pre-ordered a meal. I boarded and occupied my seat. The friendly first-class attendant brought me a coffee while the plane was still boarding. Nice. Then an Alaska agent appeared and said, "So sorry, we have to move you to Economy due to a 'operational necessity.'" I was moved to A17. They did not bring me the meal I had ordered. Someone else sat in D3. So far, I have heard nothing from Alaska about refunding my First Class fare. I texted customer service and was told I must call and discuss it with them. I will. However, what I will not do is book another flight with Alaska for the rest of my life.

Alaska is not considered international.
Nicole C.

Nothing like getting to the ticket counter at 58 minutes before departure and told that we can't check our luggage because we were not there 60 minutes prior to departure. We had to split our party up so two of us could fly with our bags. 1/2 of our party almost didn't make it into Anchorage and almost missed the last bus to our cruise ship. It was one of my most stressful days of travel and I have traveled a lot. Needless to say our bags didn't make it. We did get our bags in Juneau (1/2 way thru the cruise) thanks the the Alaska baggage agents. Did you know that not all cruise ships have things like maxi pads and shoes??? I spent the first half of our cruise on the phone (when able), online or going from port store to port store to get needed items. And guess what? According to Alaska policy we only needed to be checked in 40 MINUTES before departure.

28 $ total..

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Review Highlights - Alaska Airlines

“Date: Tuesday, July 4th, 2023 Time Left: PHX at 5:45pm Time Arrived: SFO at 7:35pm Booked with: Points plus $5.”

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JSX - La plane

JSX

4.5(25 reviews)
13.8 mi

If you haven't flown with JSX yet, you're missing one of the best ways to travel within the U.S…read more Whether I'm flying to Scottsdale, San Francisco, Napa, Orange County, or San Diego, JSX has completely changed the experience. It feels like flying business class on a small aircraft with only about 30 passengers. There's no waiting in long check-in or TSA security lines, boarding is quick, and the entire process is incredibly smooth and stress-free. It saves so much time compared to traditional commercial airlines. This is hands down the best way to travel, especially if you're flying with kids or pets. The service is excellent, the flights are comfortable, and the convenience is unmatched. Once you experience JSX, it's hard to go back to flying any other way for regional trips. Highly recommend!

JSX is an amazing lower cost private jet airline that flys out of the Scottsdale airport. It's so…read moregreat to arrive 20 minutes prior to departure time and just walk up to the jet. Flying to Las Vegas is 40 minutes in the air -an hour and ten minutes with taxi and deplaning. My fare was only a touch over $450 round trip as they offered a sale. The staff is always friendly. The convenience and ease of private jet flight is incredible. There is no parking and usually no available valet parking available so I always uber here. The waiting room has complimentary drinks and a cool coffee machine along with limited snacks. The JSX app is really easy to use. I so recommend JSX as to me it is well worth the higher ticket price then navigating sky harbor. The jets seat about 20 passengers and bags are no problem.

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JSX
JSX
JSX - Outside

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Outside

American Airlines - Absurd seats

American Airlines

1.5(1.1k reviews)
1.1 mi

I've been an American Airlines member for centuries it seems. Each time I fly (more recently) with…read moreAmerican, there is some delay or other issues with my flight. It's never a smooth schedule. I've had my good and bad experiences flying with them as a card holder. My understanding of what this company was growing up and how I was treated as customer "back in the day" has changed tremendously since then. The friendly skies, the "on time machine" and "something special in the air" is a far cry from what it was then. They've failed on almost every level of the things they upheld so vigorously during the 80's. "Doing what we do best" isn't what we get nowadays. It's the sign of the times I guess, but honestly such a shame too! You're paying a high premium and having to do most of the work yourself when entering the airport. Staff is simply there to socialize amongst one another & if you have questions or need guidance they seemed more bothered by that, that you've interrupted their conversations. The on board staff is just going through the motions without any type of respectful greeting, personalities are as dull as a butter knife, zero friendliness and lack of appreciation of their passengers. As a valued member, I will continue to hope for the best, but will always be prepared for the unknown and what my experience has been lately versus what my expectations are moving forward with this airline.

Flight was postponed 5 hours right before takeoff! Customer service was unable to improve the…read moresituation, likely due to corporate. *update, customer service lied to us* This has happened on over 30 of my 50 flights with American. I've even had better experience with Spirit! Enough said.

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American Airlines - Got the whole row to myself, stretching out. My feet were happy.

Got the whole row to myself, stretching out. My feet were happy.

American Airlines - Phoenix, AZ to Sna, CA - AZ Cardinals Football's airplane.

Phoenix, AZ to Sna, CA - AZ Cardinals Football's airplane.

American Airlines - Phoenix, AZ to Sna, CA

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Phoenix, AZ to Sna, CA

Southwest Airlines - Free snack - peanut and treenut free - THANK YOU

Southwest Airlines

2.8(757 reviews)
1.0 mi

Our flight from Phoenix to Portland was on Boeing 737 Max 8 plane that had 175 passengers, 2…read morepilots, and 4 flight attendants. This is bigger and a little roomier with larger overhead bins that you stand your carry-on upright not laying down. The only problem is that if you have an aisle seat you are constantly being hit every time someone walks by as the aisles are now smaller. They did ask for volunteers to check bags for free as it was a full flight, which some people did do. They served us a package of Remy's Grahams Cinnamon Crackers and Stellar Mini Pretzel Braids as snacks. They do have an array of free and hot beverages as well as beverages for purchases. The flight was very peaceful. Our only complaint was the plane was freezing cold and even though we asked several times if they could turn the heat on, it remained cold for entire flight. Note to passengers, bring a sweater or blanket to keep warm. The pilots did a skillful job on take-off and landing.

DAL-PHX flight delayed due to weather in PHX. The plane boarded then sat for over 1/2 hour…read more Announcement came: we will not be able to meet connecting flight to Tucson tonight so if any of the 6 passengers who are going to Tucson want to get off and stay in Dallas, come forward. Two people deplaned. Sat for another 20 mins. Next announcement: we will not be able to meet connecting flight to SFO, same same. 3 of us got up and went to the front. I was told the crew onboard is flying to San Jose from PHX and I could get on that flight if I chose to stay on the plane and go to PHX. I walked out to the gate and told rep I would like to be rebooked to San Jose from PHX. I was told no problem, just let them know in PHX when plane lands. Plane lands in PHX and the flight to San Jose is full, too bad. They book me on a very late flight to OAK. I go and wait by the San Jose bound gate and hear that a passenger has not shown up for flight to San Jose. The rep at the gate says there is a seat, go over to the desk and get rebooked. I do and am told they just gave the seat to a man who came after me! They actually said it was my fault because I went to the gate, I should have been at the desk. I have been a loyal customer of SW and fly them at least twice a month and am A lister. They could care less. I need to find a new airline.

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Southwest Airlines - Charging ports

Charging ports

Southwest Airlines - Now Boarding, mind the duct tape!

Now Boarding, mind the duct tape!

Southwest Airlines - Nobody in line!?!

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Nobody in line!?!

Allegiant Air

Allegiant Air

1.5(446 reviews)
21.8 mi

I flew Allegiant from Mesa to Rapid City SD because they were the quickest and cheapest carrier…read more The flight out was great with no issues. However, the return flight was fraught was frustration and disappointment, including a total of 5 delays for a total of 7h and 29m sequestered to gate 7 in Rapid City's airport. I was pretty frustrated and angry, but once I learned what the company did in attempts to prevent everyone involved from being stranded, I completely understood and am now sympathetic to the cause. I would actually choose Allegiant Air again if their route was the most convenient, even with the possibility of being shipwrecked by them again... because they do try and they do care

This particular experience is regarding the purchase of tickets. I recently learned that if you…read morehave the opportunity to purchase tickets at the counter, you can save roughly $40 per round trip which is essentially the convenience/admin fee online, but there are specific parameters on how to do so... It has to be during their allotted or scheduled hours for the airport Which is extremely limited and as of this review is from 12:00 - 1:00 pm. Every other day they are considered "closed". I did inquire with the agent if it really was only on Sundays, which she said they can sometimes do it during other hours right before or after a flight, but not guaranteed and depends whose working that day. Secondly, though they have various lines and have signs saying "All Services", you have to go to the very end, along the wall for tickets and oddly enough there is no sign. Because the hours are so limited, travelers will book multiple sets of tickets at once and their system or process is not built around efficiency, We had about 10 or so people ahead of us and were in line for almost an hour. Again, some of these travelers were booking numerous tickets, so it would take longer, but they really don't set anyone up for success and you have to provide all the standard info you need for a flight, but verbally then need to confirm. So as you can imagine, not the quickest process. It would make a lot more sense if they have forms that could be prefilled to help streamline the process. We had three round trip tickets to book so saved about $120 for our hour of time, was it worth it? In this particular case, yes, but time is money too, so one ticket, maybe not, but it's all relative. You do also have to pay for parking, which luckily is not too steep in Mesa and was a few bucks for the hour. I do not quite understand why more work for the staff leads to more affordable or cheaper tickets, but is an option for those traveling and if you have many tickets to book!

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Allegiant Air
Allegiant Air
Allegiant Air

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Spirit Airlines

Spirit Airlines

1.4(169 reviews)
0.9 mi

Are flight was to depart to Las Vegas at 4:15 pm . Was delayed to 5:45 pm . We are on the tarmac…read moreready to roll time 5:50 pm . We waited, waited, waited. Pilot turned the plane around . Informed us that the Las Vegas airport has shut down !! We are still on plane time6:45!! So this is our first time on sprint will keep you posted.we are departing!! The weather does have a play in traveling on airplanes Safe travels .

Debra at the check-in counter is AMAZING!!! Debra went above and beyond to make the process smooth…read more There was a long line at the kiosk so I was able to walk right up when Debra called me to her counter. Debra gave me pointers on my carry on items and even walked me to the bag weigh machine to help me to be able to get onboard. Hooray to Debra... then there's my TSA PRECHECK point where the lovely lady with the lovely haircut was professional and knew why I kept beeping in the machine after the guy employee told me that he'd make me take everything off as long as it kept beeping... what a jerk!!! He made me darn near strip when she knew it was a simple hair clip that kept me beeping instead of creeping through On the plane...I was upgraded to first class type seats which were bigger seats upfront. Whoo hoo!!!: Tons of leg room and a arm rest... sheesh it's night and day comparison to the regular seats. Thanks to Debra my trip started off fantastic !!! The flights were some of my best flights taken honestly. Going up and dropping down were smooth with no turbulence which I applaud both pilots. Jobs well done!!!

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Spirit Airlines - We are all sleeping on these uncomfortable seats as it is now 3:41am and we have been here since 11:00pm.

We are all sleeping on these uncomfortable seats as it is now 3:41am and we have been here since 11:00pm.

Spirit Airlines
Spirit Airlines - Beautiful view tho.

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Beautiful view tho.

Falcon Executive Aviation - Hassle Free Travel

Falcon Executive Aviation

3.7(3 reviews)
16.6 mi

I got an introductory flight for my husband's birthday. They even allowed me to go on the flight!…read more I sat in the back and took pictures, my husband sat in the captains seat next to the instructor. It was a great experience, my husband had a lot of opportunity to fly the Cessna 172 G1000. I recommend extending the flight to one hour which allowed time to fly over the beautiful lakes. Our instructor, Travis Graham was amazing. I highly recommend the introductory experience for anyone interested in flying. My husband has done computer simulations for a long time and this is what he needed to commit to taking flight lessons.

Do Not Take Your AIrplane Here. Sent plane in for an annual. Was quoted $6000 for the inspection,…read morewas invoiced $7500. Plane had an extensive annual every year prior. Noted three issues with plane. Left alternTook three months and cost more than twice what it should have. More than $22,000 in unauthorized labor. Took the plane for .8 hour post maintenance flight. Plane returned with loose plug on oil pump causing massive oil leak also left alternator light was on constantly when returned right alternator light was on all the time. Ownersaidhewould fix he also said I was lucky because when he touched the plug it fell outThey did fix and left alternator light was on again. Confronted owner regarding price, his reply to manager was deal within but I will never work on your plane again. Received a bill for another$800 to fix the problems they still hadn't fixed.

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Falcon Executive Aviation
Falcon Executive Aviation
Falcon Executive Aviation

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Alaska Airlines - airlines - Updated October 2026

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