Had a service appointment with Isaac. He did a diagnostic check and provided me with photo and…read morevideo evidence of all areas of concern. We sat down to discuss options for repair and replacement. Isaac was professional and courteous. Ultimately went with another company for replacement but the experience with Isaac and Superior was great.

Disappointed in the service & efforts to upcharge. I live in a new home.(5 years old) and what…read moreshould've been a simple fix.. simply replacing a capacitor for a couple hundred dollars, turned into a $2500-$3000 quote. None of it was necessary. After having the capacitor replaced, the air conditioning started working fine again, but one of the zones in our home stopped working. You can no longer control the downstairs bedroom with the wall thermostat in that room. We've had to keep that one off And let the thermostat in the other room control the downstairs area. I called back to let them know that whatever the work they did created an additional problem. They scheduled to have the same technician come out.(Andrew). He called me to ask what was going on and I let him know what was going on and he became very defensive and said it was a coincidence that when he came and messed with everything that the other zone was no longer working. Claimed there's no way that he damages the zones. I told him it definitely wasn't a coincidence and we've never had that issue until he finished his work. He said if he had to come back out, he's gonna charge me another service fee & additional fees to fix it. I let him know to not bother coming. We'll just go with a company that stands behind their work.

Javier, the plumber, is very honest and detailed. He shows…read moreyou what is wrong and explains how to fix it. In fact, he will tell you what other things need to get done and give you an estimate if you ask for one. He gets the job done. His price on replacing two shower cartridges were reasonable. Javier, definitely knows what he is doing, is very experienced, and very nice.

What a waste of time. To the "hansen family" dispatcher i talked to, sent photos to and said "if…read moreyou this job isnt up your alley, do not waste my time." Hansen Family: Gotcha... continues to waste my time. Hired these guys to come look at leak coming thru vent, gave me no explanation. I sent them photos prior, asked them if they had 0 roofing experience to not accept this job. Low and behold has no roofing experience, told me my brand new 12 year warranty AC setup looks like a$$ & then asked for payment. To the hansen family dispatcher: Next time, just dont lie and be straightforward instead of worrying about bookings.

I recently had Plumber Ray Padilla out to install a hot water heater and two faucets. He did an…read moreexcellent job and was very professional. ~S.Bird

It's been more than 2 years since we've been a customer of Dukes of Air, and they are still…read moredelivering 5-star service! Korbin K was our technician for our annual winter season heater check up. He was very professional and efficient. I mentioned that there were two entry points for the attic, but he was able to get access with the laundry room entry and did not interrupt my home office. He sent a report with a summary of the inspection after the visit also. I do want to be transparent and clarify that our household has purchased a silver plan and routine maintenance twice a year is included in the plan without cost.

We recently had another HVAC company come out because our AC stopped working. After running their…read morediagnostics, they told us we needed to replace our entire system--including the air handler, condenser, and even add another air return. To make matters worse, they said they couldn't turn the system back on and that we might have to wait until Monday for a full system replacement. This all happened on the Wednesday before the Fourth of July, with temperatures well into the triple digits. We have five kids and two dogs, and the thought of going several days without air conditioning was overwhelming. Thankfully, we decided to get a second opinion and called Airtime Cooling & Heating. Jacob came out, started his own evaluation without us telling him what the first company had diagnosed, and quickly impressed us. He simply turned the system back on, ran his own diagnostics, and gave us his honest opinion. His conclusion was completely different--our system did not need to be replaced. Not only did he get our AC running again, but he also took the time to explain what he believed had happened, what to watch for if it occurred again, and even walked us through how to troubleshoot it ourselves. That kind of honesty, education, and customer service is incredibly rare. Instead of facing what could have been a very expensive and unnecessary replacement, we paid for a diagnostic visit, got our AC back, and gained confidence in our system. Because of this experience, we've switched from our previous HVAC company to Airtime Cooling & Heating for all of our future maintenance and service. If Jacob is any indication of the quality of their technicians, they have earned a customer for life. Jacob was truly a 10 out of 10. He saved us from an unnecessary replacement, restored our AC when we needed it most, and treated us with honesty and respect. I can't recommend Airtime Cooling & Heating highly enough.

Our technician, Tim Pappas, was exceptional in his maintenance check-up of our heating system…read more We especially appreciated the time he took to educate us on the reason for his preventative recommendations. Tim explained to us very thoroughly on how to mitigate future damage with his professional experience in Arizona. His over and above service and intelligent conversation gave us confidence and incentive to make the upgrades he recommended. Tim is a valuable asset to this honest company. We will keep our membership active with AIRTIME. Highly commend this business.

We explained what the problem was with our washing machine before they came. The guy showed up and…read morelooked at it for 1 minute and immediately said the grinding and loud noise means the washing machine is done and would cost just as much to buy a new machine. So we paid $125 for someone to come and immediately say it's not worth fixing. I think they knew ahead of time it wasn't worth fixing but sent someone out anyway and took our money. Just didn't sit right with us. On another note the tech that came out was very nice and explained the situation. We just feel robbed.

Our LED board light went out in our fridge. Called and ordered a new one since we were still…read moregetting power to the plug. The new board did not work as well so we called Thomas Home Services. They were nice on the phone, stated they would charge us a tech call fee to come out and determine what the issue was which is understandable. They stated after they figure out what the problem is, they would apply the $125 service call to the bill if we moved forward with the repairs. After the service guy came out, which he was very nice and knowledgeable, he stated it was the 2 small switches in front and our transformer underneath. Stated it was $680 - $125 for everything. We agreed but they stated they had to order the parts and they would come back the following week around Tuesday. Tuesday came and we did not hear from them. I called them on Wednesday and they stated the parts came in and would have someone call me. Again, another day went by and no one called. I had to call back in where they told me they could not come out until Tuesday or Wednesday of the following week and would put us on the 1st stop at 8am. We scheduled for Tuesday. 8:20am came by and no word. I called and asked if someone was coming and the lady stated the service guy had to stop by the parts store to pickup the parts and then would head our way. The guy finally showed up at 8:45am. Mind you, I was advised the previous week by 2 people the parts were in and they already had them on hand. After the service guy installed the 2 switches which took about 10 -15 min, he started on the transformer. After we swapped out the transformer, he proceeded to advise us that it was not the transformer but most likely something with the internal wiring and they would have to pull the built in fridge out and start to tear things apart to find out where the break in the wire was bad. We did not want to spend the money on that. They ended up billing us $400 for 2 switches. I spoke to the manager and he stated they don't charge by the hour, just what the billing time states for the parts. I asked him for a breakdown of labor and parts and he stated they don't do invoices that way. I would assume it is THEIR way of covering all the labor they did on our fridge for something that did not need to be replaced which they misdiagnosed from the beginning. Now, here comes more horrible service: I looked under the fridge to see how things were put back as I had a bad feeling after what they did on the above. The service guy only put 1 screw back on to hold the cover plate. He did not put the other 2 screws on. After I took the cover plate off, the service guy did not put the transformer cover back on as well. He shoved it back under the fridge and put all the screws under the fridge laying on the ground. Every time you call this place, they asked you how they can put a smile on your face. What a joke. I would never use this company nor recommend them. They did not finish the job and wasted our time/money.

Just had a complete AC replacement with "The Cool Guy". Had a great experience! First off they were…read morewilling to wear face masks and gloves during the inspection and replacement to help protect me and my family, which in these times, I really appreciated even though it was really hot and I'm sure was super uncomfortable for them. Quality work at a great value. Also want to shout out their phone staff Jess and Rey as they never missed a single call of mine (this being my first time replacing an AC unit) I called back several times with questions and to confirm times/dates/payment options etc.. and each time they were very friendly and helpful.

The tech did great job. This company does not allow techs to replace furnace filters which I find…read moreridiculous for an HVAC company. I'm handicapped and no longer can do myself.

True North came thru for us when our current A/C company ghosted us…read more Tristen answered our call Memorial Day evening - a real person, not AI! - and got us an appointment the next day. From Tristin, to our technician Jacob, the whole experience was wonderful. The professionalism, knowledge and personality of both made this a great experience for us. They will be our A/C company going forward. Highly recommend!

True North did not respond to an email question I had prior to signing their contract for them to…read morerepair my AC unit for $1700+ nor did they ever contact me again. This was during peak of summer with AC unit not working at all. I found someone else and actually ended up buying a new unit because issue was more than what True North diagnosed it as. Will give two stars because at least the tech was on time and courteous.

This company installed my AC unit and have done my maintenance since 2021. The techs are always on…read moretime, knowledgeable and friendly.

The technician came to my house for a late evening service call, checked the entire system, and was…read moreable to diagnose the issue. He was professional, knowledgeable, and respectful. I would recommend this company.

Very happy with Johnson Power and Air…read more Jacob and team installed new lighting in our kitchen remodel. We wanted under-cabinet lighting and got great results. On top of good communication and being on time, the team helped us with designing the lights and switches. Having their experience provided us confidence and comfort from start to finish. Also, the price was good. We had another bid, and the other guys were talking about an overly complicated process involving the attic??? and thousands more dollars. I think Johnson Power and Air is well-priced for professional work. I recommend them and wouldn't hesitate to hire them again for future projects.

Hey! Chris C was great! He was able to trouble shoot my…read morebreaker problem, taught me a few things during the process (because I am a DYIer and I messed it up) And got me rolling. Super friendly, patient, and knowledgeable. I recommend their services! Thank you Johnson Power and Air!

Outstanding service. This was my family's first Air Conditioning replacement. The Comfort Advisor…read more(Don) was able to explain everything and was even Abe to point out flaws with other companies and what they were offering. The crew who came out to the house was exceptionally respectful and helpful. They made sure to lay down mats to prevent dirt and even vacuumed after they were done with the job. They worked straight through til the end of the project. As with any Air Conditioning project, the cost is going to be high. But the benefits, the warranty, and the "extras" Sure Temp was able to work out for me was beyond expectation and made it very financially manageable in this economy. Thanks Sure Temp!!!!

I /am/ the tenant. The only disconnect was on SureTemp's end…read more(the dishonesty and tacking on additional charges for non-existent services). SureTemp's communications (that's another review on its own) were to me (the tenant) and the property owner. The refund that was given was around $200... it should have been closer to $400 for all of the reasons and evidence outlined in my above review (that you conveniently did not address). I am more than happy to post screenshots of additional evidence if you'd like.