This company has gone down hill fast since the buy out. I have spent close to 100k in the last 5 years with this company and I will now never use them again. It's sad that their merger destroyed a good company . read more

My husband and I have been a customer with Chandler Air for a couple of years. We highly recommend this company. If we were to rate their service and professionalism on a scale of 1 to 10, we would defiantly give them a 10++. Their staff Riley, Keenan, Aj, Jesus and Carl are the most pleasant, compassionate, caring and professional individuals that we had a pleasure of working with. They take the time to explain everything we needed to know about the problem and actually showed us the parts. We appreciated their amazing craftmanship and we would recommend them to anyone who is looking for 100% workmanship and honesty. Tom and Peggy Kusek read more

This was in July of this year 2024. My Heat Pump failed on a Thursday. Chandler Air couldn't get a replacement installed until the following Wednesday, requiring me to live in a hot house for 6 days. They did provide 2 portable coolers, that barely kept 1 room each bearable. At that point, I should have gone with a different Vendor, but I didn't. My fault, but there's more. The following Wednesday, after it took the 2 Techs most of the day to do the install, 1 hour after they left, the system shut down and wouldn't turn back on. It took Chandler Air several hours to send a different Technician, who discovered that the Attic Blower Drain Pan was installed incorrectly, and the pan drain line was plugged, causing a buildup of water in the pan, tripping the overflow switch. It took the 2nd Technician 2 additional hours to correct the install issues, during which time, the internal house temp climbed to over 100deg, since the portable coolers had been returned to the first techs. Now, I understand that unexpected issues come up, but this drain pan mis-install was apparently a known potential issue, and not getting the drain line blown out, which was called for in the work order, seems to me like somebody dropped the ball. So, the only reason that I will allow Chandler Air to service my Heat Pump in the future, is because 1 service was included in the purchase, but otherwise, I will be getting my future Heat Pump Service, elsewhere. read more

TLDR I cannot recommend this company. They installed a unit for me on July 2nd and it has been nothing but problems ever since and now cannot get a response from the person i have been working with since day 1. I have been using Chandler Air for many years. They have now installed 2 different roof AC Heat Pump Roof Combos for me. Based on the first one I would have given them 5 stars. It was flawless and worked perfectly with no problems. I since moved into a house that at close we knew was going to need a new unit soon being the one on the roof was from 2009. It was no surprise to me when it went out or when they told me that the best course of action was to replace it instead of trying to fix it. The install was scheduled and from there it was all a giant nightmare. The day of the install I was told that they would arrive at 8am. Ok cool. 8am rolls around no word. By 10am still no word. I had to call them to find out the crane wasn't going to be here until 11 so there was nothing they could do until then. Oh okay well communication of that would have been nice. Go outside and find my new unit sitting on the ground 100% unattended. I didn't even know they had been here. They finally show up around 11 with the crane takes a few hours to install. They come in after it's been installed do a few checks and tell me I'm good to go. Well by the time they left it was 85 degrees in my house. The unit runs literally for the rest of the day I call Riley around 8 because this is not the experience that I had at my old house and was told to just let it run if it doesn't get down to temp by the morning to let them know. Ok so i check my ecobee and it finally got down to temp. But during the day it is still not cooling and won't get down below 80 in the house. Let Riley know and he sent someone out. Oh the themostat wasn't wired correctly. Oh okay. A few days later upstairs still is not getting below 80 let Riley know again. Once again he sends someone out oh well now the blower wasn't set properly it was set at the lowest possible speed. They leave. A few days later nope upstairs STILL is not cooling properly they send someone out do more checks and I get told they screwed up and gave me the wrong size unit and that Riley will be contacting me. I get a call from Riley to be told the next step is for them to come out AGAIN with the Bosch rep and look at the unit. They come out and DISABLE THE FIRST TWO STAGES on a variable unit. Okay now it's cooling in here but my electricity bill is skyrocketing and the system is constantly cycling on and off which is not normal based on my experience with the exact same unit that was in my prior house. At this point I'm contacting Riley with absolutely no response. Stating that the first 2 stages need to be reinstated. I had to get window units for my upstairs bedrooms because of this issue which cost me an additional grand ON TOP OF the almost 21 grand the ac unit cost me. I cannot say that I'm a happy customer or that I trust that these people know how to do their jobs at this point. I was really trying not to have to write this review, but after a full month of back and forth with them I'm fed up. read more

I have used Chandler Air for many years for general maintenance and repairs. I have always been pleased with the service. Over the years they reaffirmed my trust in their knowledge and quality of service. This year became the year I needed a new air system. I knew it was coming and having Chandler Air handle the replacement gave me added comfort in knowing I would get quality and professional service in every manner. I checked online to get average pricing on new AC replacements and found their price was a fair price in comparison to other AC companies. read more

I've been a customer of Chandler Air for over 10 years. They installed my unit and have performed semi-annual service visits. I have recommended them to many people. I called this morning to speak to someone about my plan. I had questions and wanted to get some answers. Amazingly, "Dave" answered and was completely unintelligible, and "he" kept repeating the same phrases. Finally he said something about being AI. I confirmed, and indeed Dave is AI and unable to recognize the meaning of my request. Really? Chandler Air, you can do better than that. read more

Chandler Air installed my new 4 ton unit about a year and a half ago, today I walked in and the thermostat was dead. On a Saturday they had a guy at my house within an hour. Turns out the drain pan needed to be tweaked a little bit so it could drain better. Water backed up and triggered the backflow sensor. That apparently kills all the power to the digital thermostat. Took the guy about five minutes to fix it. Unbelievably great service. Especially nowadays. Wouldn't use anybody else. read more

$1800 to look for a leak, fix the line and recharge AC!! Totally got ripped off, but we were out of town and needed it fixed asap so our tenant could move in! Absolutely ridiculous. And when I asked why it was so expensive the technician Hector said, well in AZ air conditioning repairs are expensive, if you live in Colorado heaters are more. We live in Pittsburgh and that repair would've been about $300 here. I do not recommend them. read more

Chandler Air has installed one system and provided twice a year service of the A/C units for several years, and I'm pleased with the service, responsiveness, and value of the service. I highly recommend the last tech, Brenton, who did an excellent job. read more

Not impress with Chandler Air's lack of professionalism. I called them twice and NOTHING! The first time, I was told someone would call me back to schedule an appointment. NO call. I called them back a week later, they scheduled us for a Monday (the 15th) appointment, and I was told someone would call us to tell us the time they would be out. CRICKETS. I cant believe a business would so rudely ignore a customer. I wasted my entire day waiting for them to come out or call and they couldn't be bothered to do either. There is NO excuse for treating anyone in this manner. read more

Leaving my prior review and adding another. Once again, Chandler Air comes through, with excellent pricing and service. My A/C went out Saturday night, 5/16. They couldn't come out then, but were out by noon on Sunday. JC was professional, courteous and knowledgeable. Because I have a yearly maintenance contract with them (worth every penny), not only am I a priority customer, but I get a discount. JC was able to find a motor this morning, Monday, 5/18, and will be here to install it by noon today, at about 2/3 the cost of what others wanted. Have been using Chandler Air for 16 years now, and have absolutely no reason to stop! James was professional, courteous, and explained everything thoroughly. I have used Chandler Air for about 10 years now. I never plan on using any other company. Whenever I have received quotes from other companies, they're sometimes as much as twice what Chandler Air charges. My air conditioning unit is incredibly old, but I've never had to replace it because Chandler Air Service is it every year and does an excellent job. Highly recommend this company. read more

Typical AZ story: A/C not working on the 115+ degree day! Chandler Air crew was able to schedule same day - whew! - but that as typical for this team, they usually can respond same day within a matter of hours. Hector responded and did a quick assess, noted what the possible issues could be and gave the good news - it was a less costly issue and he could fix it same day! Hector/Chandler Air provides high quality service, professionalism and quick responsiveness. Thank you to this crew! They've been my speed dial for all A/C issues and routine services, always high quality service. read more

Jacob came out to detect issues with AC unit 3/7. Very professional. Fixed unit. Great job. read more

I got their service coupon in mail and scheduled a A/C check up. It's my first time order for regular check-up. 4 years ago we had Chandler air fixed our broken pipes on the roof that causes our AC not being able to cool down in June. Other companies came but didn't fix it. Matt came and informed me before he started his job that he'll only check for heating function at winter time. I asked why and he explained that only when the temp is hot enough (85 degree more) that they can measure the functioning unit. I told him that I only wanted to check the cooling not the heating. So he left without charging me any fee. Honest guy! I will find them next spring to do the check-up. read more

Just has my air conditioner checked for the coming season. So glad I chose Chandler Air. James Brewer called to see if he could arrive early. Of course. He is very professional and explained everything he was going to do. After checking my 16 year old air conditioner he assured me it is is very good condition, never trying to sell me on services I didn't need. It did need the coils cleaned and gave me options on what he could do. I chose the best option, which was still less much than what I thought it would be. I'll be seeing them in 6 months for a check up. I finally feel as if I've found a company I can count on season after season. read more

Excellent customer service! We had James our to the house and he was very knowledgeable, prompt, and personable. We will be using them moving forward. Thank you Brian M for telling us about Chandler Air. read more

I am a landlord that sent this company out to service my rental. My renters advised me that the guy who went out was not nice to them and had the attitude of why the heck am I here. I chose this company because its a family owned business. They did service the AC as promised, but I will not use them again. I did call them today to get the receipt and also noted to them that whoever came out to service the AC was not nice to my renters- I was advised that it was the owner- shocked that it was the owner himself that was not nice- as said before, I will not use them again. read more

Marc from chandler air has been surviving our home for years. We had an issue and had several people come out and give us outrageous quotes. Two companies said the same thing only one fallowed through on the appointment etc. that was Chandler air, it works perfect 8 years later. We still have our regular survive with them and they are consistently honest,knowledgeable, friendly and reliable. read more

This is a great company! From Ryan helping with our selection of American Standard and installation to James who does our semi annual inspection Chandler Air has been the best. read more

Chandler Air is the best. Reasonable pricing, on time and great service. We have used them for years to maintain our old a/c units and furnaces. When the units were on their last legs we had Chandler Air replace both with 18 SEER American Standard units. We could not be happier with the install of the units and three new air returns. The modern electronic thermostats work great and can be operated from anywhere through the phone app. The compressors and fans are all very quiet and cooling seems more consistent throughout the house. There was some necessary ceiling and other damage but Chandler Air had National First Response here in no time to get it fixed. Overall this was great experience thanks to the folks at Chandler Air. I cannot say enough good about them. read more

Very disappointed with Chandler Air. They installed a heat pump on my home. A couple weeks later, an electrician tells me the power supply to the unit is not up to code. I call Chandler Air to ask them about it and a technician comes to look at it. He says "it's not up to code" but Chandler Air won't do electrical work. I voice my frustration that I was not notified/warned that the issue would need to be remedied when the unit was installed. Technician says "it's not to code, but it's good enough for us." Then they want to charge me $85 to tell me that it's not good enough for code but it's good enough for them. And they never warned me. So my house hasn't burned down, yet. I am paying an electrician to fix it. And Chandler Air won't honor their warranty for the heat pump install unless I pay the "it's good enough for Chandler Air" $85 fee. If it was the owner's home and his/her children were sleeping at the home, do you think the technician would warn them? read more

Terrible service and rude. My mother in law had a unit installed 3.5 years ago. First they forgot to install the heat strips and had to come back out. Then they had forgotten to connect the condensate line and had to fix it and the associated water damage. Now the motor died - out of the two year labor warranty but within the 10 year parts warranty. They wanted $480 to fix it right away or $380 to fix it 'sometime' next week. They carry a different brand part on the truck which isn't covered by the parts warranty, so you have to pay for the parts to get it fixed right away. If you wait for the warranty part, they charge labor for each time they come it. When I asked, I was told - 'the truck doesn't run for free'. I will never use them again and encourage others to stay away. read more

While out of town on business one of my air conditioning units went out. My daughter called Chandler Air out and told them we had 2 units not working. My daughter was not aware that we have a zone system so 1 unit carries 2 thermostats. They found a blown compressor and they told my daughter that the unit was out of warranty and the complete unit would need to be replaced. They inspected my two other units and informed my daughter that one of the other units was locked up and would also need replacing, again out of warranty. Now this unit had been working up until they inspected it. Coincidental that 2 units would go out at once, but she had told them that 2 units were not working, so they found 2. They were very nice and made her a deal to have it all done by Saturday before I got home and that they cut her a "deal" for $4700. Upon my return I inspected the units. The one that miraculously broke down when they were there only needed the actuator replaced , $200. And the unit with the blown compressor still had 5 years. TRANE replaced the compressor free of charge. And with labor and parts from a more reputable company I only spent another $1500. So my total out of pocket was $1700.00 and I have cold air again. They didn't use a gun but they attempted to overcharge me $3000.00. Very frustrating and I wonder how many unsuspecting trusting people have been duped by them. The news service "3 On Your Side" came out with a glowing report on how fair and honest they were. When I call them and give my report they might want to revisit their view. I also plan on alerting the State department with whom they have a license through. read more

Excellent work on short notice. AC unit broke down in the Arizona summer and they were very quick to make repairs and get us cooled down! Highly recommend them! read more

Called these guys out to check and service my a/c. Skeptical as always I figured I would need a few quotes to make sure that whatever they say is wrong that is would be the problem. However... The guy came out, he arrived at the earliest time of the window and was very professional. After all said and done he said my a/c was fine, a some years left in it since it is original equipment for an old house. I asked him about future plans for additions to the home and issues with added rooms for cooling and he was very informative...did not try to upsell me on anything. Did his job and left. Overall experience: Excellent and I would recommend and use again. read more

Thank you, Ryan, for saving the day! You are my family's new hero! My A/C unit completely broke. My house was 99 degrees inside. Even though they were overbooked, Ryan came out within 2 hours to do an estimate. He was so polite, professional, and was obviously more knowledgeable about his industry than anyone that came out to provide estimates. He found us a brand new unit, found the elbow needed, scheduled the crane, and had everything completely installed by 1pm by the next day. His company was already overbooked but, Ryan saw the emergency and he and his Operations Manager that normally do not go out to do installs, came to do it themselves to help us out. And, his company was cheaper than the other estimates we got. I would recommend Chandler Air over and over again. Thanks again, Ryan. We are so grateful to you and your team for getting us back in operating order so quickly. read more

Louie B. is my HERO. 119 outside and Louie is on my roof replacing my capacitor. Dedicated and prepared. I called 5 places and CHANDLER AIR was the first to call me back and didn't hesitate to make sure I was scheduled that day. The hottest day of the year, the busiest day for HVAC companies, no problem. Goettl told me they couldn't get there for 4 days. I said you'll have to let yourself in because we'll be dead by then. Call Chandler Air, they are the best. read more

We hired Chandler Air for routine service of our fully functioning air conditioner. Prior to Chandler Air coming our air conditioning and electricity had worked perfectly. We'd been in the office 3.5 years and had no problems with either during our entire time here. During the service the technician blew a fuse that caused the air conditioning and lights around it to turn off. The technician couldn't fix the fuse and we had to hire an electrician. Chandler Air said it wasn't there fault even though they were the only ones on the roof at the time. Will not use them again and suggest you don't either. read more

Very rude lady on the phone. I cannot review how well they repair due to the bad customer service, I was never able to schedule an appointment. I called to get a quote and she refused unless I had a diagnostic even though I already had one and just needed to know if they have the part and how much it would be to install. When I was trying to explain to her my situation, she said thank you and hung up on me before I could ask any questions. It was so mean and frustrating, I figured she could be a little sympathetic to my situation seeing as how my house is 107 degrees and my air has been off for a week, but I guess not. She did not even ask if I wanted to schedule an appointment. read more

I needed a part to be put in that helped the compressor run better and I called last week. It was not an emergency, but they put me in quickly and Bob came today and put the part in and was very professional, on time and had that part in very quickly. Very reasonable in their prices and even though it was the 1st time I used them, it won't be the last!! Very highly recommend. Also, when I called, the staff was very nice. Thanks again. Mike... read more

My husband and I have been a customer of Chandler Air for more than 10 years receiving there spring and fall check-ups for our furnace and AC. We have always had positive experiences with the folks at Chandler Air- from the business staff to the technicians who service our unit. In 2010 we replaced the original unit (from 1960) as we were beginning to pour money into repairs. The new Rudd unit has had some major flaws. A new compressor was replaced in 2011, new coil in 2014, and again, a new coil replaced in 2015. As all has been under warranty, there has been no charge. However, I commend the owner of Chandler Air for still making us a priority in getting the work done timely and with the professional technicians employed. We will continue to use Chandler Air for our heating and cooling needs! Sorry to read others have had such negative experiences!!! read more

My A/C was blowing hot air and I desperately needed someone to come out and inspect it over a weekend with the day temperature at 111 degrees. I called Chandler Air since they were recommended by a friend, and so glad I did. Todd came out the same day and repaired my ac unit. He was professional, very knowledgeable, efficient and provided me with honest advice. My friend was right when she said they are fair, honest and reasonably priced. So thankful that you were able to fit me in when you already had so many other visits scheduled for the day. My (sick) dog and I really appreciate it. I was really worried about him. Although it was a pretty hot day, it ended well. Thanks so much!! Chandler Air is my go to A/C company from now on! read more

I'm a long time Yelp consumer, but I've never felt compelled to contribute. After meticulously reviewing air conditioning companies, I settled on Chandler Air for my problems, as this was the one with the least objectionable reviews. Because the process behind locating a trustworthy and capable A/C company is so difficult, I thought I'd provide my experience with Chandler Air so people can know this IS a company worth using. I've given Chandler Air 5 stars for three reasons: (1) Honest/Integrity; (2) Technical capability; and (3) Price. Honest/Integrity - My technician was Dave. When he arrived at my house, I quickly suggested that my old Goodman units may need replacing. Even with offering this bait, Dave never tried to upsell me on new units - rather noticing that mine were in fine working order aside from a single problem. Technical capability - Another technician from another company had been to my house previously and was unable to resolve my problem. Although Dave noticed the malfunction with my system was something he hadn't encountered in some time, he was able to accurately diagnose it. He even returned home to check with some of his resources to ensure he was right - and he was. By the way, his fix for our system worked wonders. Price - Many companies have been charging upwards of $100-$115/pound for R-22 Freon. This is understandable because it's becoming more scarce by the second. Chandler Air charged me $68/pound, which I feel is extraordinarily reasonable. In fact, I've yet to find anyone in the Valley who sells it cheaper. Dave also spent approximately three hours at my house, although I was only charged for two hours of labor because that's what I'd been quoted. He was thorough in his inspection of my system, which is likely what warranted the extra time (and is much appreciated by me). Ultimately, Chandler Air is the real deal. I have no connection to the company and have used it to resolve only the one problem - so I have no vested interest in posting this positive review. This is the first time I've ever had an A/C company come to one of my houses without either not being able to resolve the problem or trying to sell me a new unit, so I thought this review was warranted. Thanks to Dave & Co at Chandler Air. read more

After 1000.00 bucks spent to this company my air conditioner did not work. I spent a month struggling with them and all I got was. There is nothing wrong. Each visit would have been 85.00. Asking them to come over again only put money into their pockets. My air conditioner still didn't work. My son referred me to someone else. He charged me 80.00. My air conditioner has been working since. I feel ripped off. read more

Great low cost company. Impressed with their honesty and the sense of pride from their workers. Client for life.

After being swindled by George Brazil a friend referred me to Chandler Air. They are amazing!

Chandler Air is the company I use for the HVAC maintenance at my rental homes. From my experience they are honest and fair. I have even recommended them to my mother when her A/C compressor was failing. Back in 2003 I had another company I found on the internet perform seasonal maintenance on my first rental unit. Their employee told me that the system had no freon left and that I needed to purchase an entire new system for $6000. I was shocked. On a friends recommendation I called Chandler air and had them do seasonal maintenance without mentioning what the first had person told me. They performed the maintenance and told me that the unit had no problems. After this I told them what the other company had quoted me and and the service tech explained that Chandler air pays them a salary, not commission, so they do not have any motivation to be dishonest and sell things or services I don't need. Recently, I had some renters that were ridiculously rude and spoiled college freshmen. The service tech at Chandler Air never complained, and even returned several times for free when they complained about what they thought was inadequate work. My tenants were very rude to the service tech and told him he had done crappy work. The real problem was that when the temperatures hit 120 last year the small compressor could not pump out the 70 degree air they wanted. Nonetheless he returned 3 more times to address it for them without charging me any more than his first visit. This is what I call a business with integrity that stands by their work. read more

Around dinner time Thursday our A/C was blowing warm. Finished eating and went up on the roof to check for the obvious. Wrote down the model and manufacturer and visited the American Standard website. They had three repair companies that were recommended in my area. Called the first place, Hendel A/C and they had an answer machine. I left a message requesting a service call. Since I wasn't too confident they'd be able to come visit I moved onto option two. A live person answered and said he could come by in the morning. Mark actually arrived before Hendels even called back. Hendels called me back before 8:00 am and was willing to take the call, but I just wanted to point out that Chandler Air was here working before they called back. They are probably a good company. Mark from Chandler Air was prompt, professional, nice and since he fixed it, VERY VERY helpful. He explained the issue and offered to do the repair. In these situations we do not have time to shop around, so hopefully the repair price was reasonable. Since I have no idea about what costs are suppose to be, please if you are looking for cheap don't take my word, cause I don't know. If you want a reliable A/C company, choose these guys for great customer service and super fast work. If I ever have an issue again I'll call them first. read more

VERY, VERY EXPENSIVE FOR WARRANTY WORK. WOULD NOT RECCOMEND. TOTAL BILL OVER $1200 FOR LABOR AND 12 POUNDS OF FREON. THATS RIDICULOUS !!!! I own a rental unit in Sun Lakes. (manufactured home phase I) Recently the Air compressor start to leak coolant and needed to be replaced. Chandler Air had installed air conditioning unit 3 years ago and the parts were still under Warranty. I used to think they were reasonable and fair. Not any more. If you do decide to use them, make sure you have cost estimate up front and be ready to pay, pay, pay. read more

Matt explained everything; Minor repair, changed the filters and cleaned coils at no charge. Reasonably priced, honest and fast worker. highly recommend! read more