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    The Cool Guy

    4.3 (29 reviews)
    Closed 7:00 am - 8:00 pm

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    Response time

    1 day

    Response rate

    100%

    Services - The Cool Guy

    HVAC installation or replacement

    HVAC system repair

    HVAC system maintenance

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    Ro show how long he was here (including the time he was with me talking about my system (19 minutes talking)

    had their HVAC Tech come out to our house to check my HVAC system (it went out on a Friday the 7/21\2023 on Monday the 23rd, the tech got to my house at 4:05 and left at 4:42/ when he came to the house, I told him what was happening, that it comes on for a minute or two then off for hours. well right when they came it came back on and all he did was go up to my attic, looked at it for about ten minutes, then came back saying it was running, and showed me a picture with all the lights on. I told him that is what it is doin going on, then right off. he didn't even do a diagnose on the system, AND just like I told him... it went off again. and this was fifteen munites later (I went to go get dinner), called them back, was told that I would have to pay another trip charge (95.00), but when I told her (the lady on the phone) that he JUST LEFT she said she will try to get the trip fee waived, which she did. but they could not get back here till Thursday, could not do that, so got another company (semper fi A/C), I then received a letter (E-Mail) from Josh basically, being passive-aggressive to me by BLAMING me for their drivers having to travel to my house, which I told them that was what the trip/service fee is for, along with "that's part of doing business." along with Josh telling me that their Tech are so good that they do not have to do a diagnose on the system because they are trained to be able to use their sense (my word, he said) that they can do a dia. just by seeing, or hearing. I told him that a "good tech know to 1) listen to the customer, and when trhey tell them whats going on they will know. and 2) when acustomer tells the Tech that it went out on a friday, and they are here on a monday, they should know that there is a problem, and just because it went back on (been doing that since 7/21) they should atleast check the system for there should be a problem. (Found out by semper fi, that it was the mother board for my dampening system) and not be up there for only ten minutes (cool guys) the other guy was up there from 11am till about 3:30 (he left at 5pm) We will never use them again, nor refer them to anyone, for in POV they are a waste of money, and time. and if I could, I leave a minus star rating. (if anyone would like the letter that Josh from the cool guys sent me, I will make a copy for you, so you can know that I am not lying)

    Curtis E.

    We have used The Cool Guy a number of times now for different properties and needs. Had them fix our 21 year old unit a couple years back and give it a tune up which got us another 12 months out of the beast (pictured). We then had a new unit installed at home and it's saved us tons on our energy bill. They've also tuned up and fixed my moms unit and my in-laws unit as well. All with reliable service, friendly techs and reasonable prices. You won't go wrong if you use The Cool Guys for your HVAC needs!

    Hard at work in 110 degree heat.

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    1 year ago

    10/10 experience with Ismael he made sure I was kept in the loop and I can tell he knew exactly what he was talking about .

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    3 years ago

    Great service, techs are up front and honest. They really went out of their way to repair our unit the same day.

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    Josh B.

    Thank you so much for your feedback Dolores! Stay Cool!

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    Ask the Community - The Cool Guy

    Review Highlights - The Cool Guy

    As soon as Josh and his team showed up, they were able to diagnose and repair the problem quickly.

    Mentioned in 7 reviews

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    Arizona's Dukes of Air & Plumbing - AZ Dukes of Air Plumbing

    Arizona's Dukes of Air & Plumbing

    (686 reviews)

    This is my third installation with these guys. I have a big house - a four ton for most of the…read morefirst floor, a four ton for the master bedroom (800+ sq. feet), a four ton for upstairs, and a 1 ton mini split for my workshop. Dukes bought Suretemp, who installed the 4 ton Trane heat pump for my upstairs. Dukes installed my Mitsubishi mini split 1 ton workshop heat pump. Dukes quoted me a Lennox 4 ton unit for my downstairs. I prefer Trane, but the price difference was not worth it. The Lennox price was less than I expected. Turned out the Lennox air handler would not fit in the appropriate space? A Trane would, so they sold me the more expensive Trane unit for the same price! Who does that? --- I would have agreed to a sensible increase in price? --- But NO! They did it FOR THE SAME PRICE? I'll wager they lost money on this deal, but they still did a thorough and professional installation. These guys walk on water in my world. I will NEVER call anybody else for A/C work. Never. Duke's rocks.

    Never ever use this crooked company! I initially decided in Dukes of Air in May 2016 after our…read morecondo air unit bit the dust during a hot memorial weekend and the only online venue back then that was avail was Yelp- no Nextdoor, no Reddit... even though this company was bought out- I'm sure several of the original techs still are there doing the same crappy work-- see photos! I had them come out YEAR after YEAR and each time the tech would complain about what the last did. Aside from making a disgusting mess with all of the black tar over my closet room, the front and back concrete patio- they did a Jerry Rig Each and every time! And they stripped the screws and bolts badly. This hvac co. came out for biannual maintenance check -- which obviously doesn't include removal and cleaning of blower wheel and housing, nor does it include cleaning out the water outflow drainage tube that collects foliage debris; which then cause water backup prompting another service call. Btw. I promptly dumped the monthly service fee to get two "system checks" a year because it seems like once they find something- it's due to the last years of other techs doing absolutely nothing! They're all young and lazy looking to make a quick buck and likely forced by the corporate man to sell sell service repair upsell!! I'm not looking over their shoulder step by step and asking what are you doing, what does this mean? But I will for sure moving forward!! I keep my air at 77 and not lower, so there's not a huge stress. They noted a slow leak last February and suggested a leak test. I didn't do it at the time since he said it was slow. Two guys come out, in their separate top of the line Mercedes vehicles, and tell me I need my coil replaced; which is covered under warranty and scared me into schedule replacement for refrigeration leak and coil replacement along with the blower wheel cleaned, because, as the tech said look at what your breathing in (photo). No I am not - that's why there's a filter used inside, but still-well my bi yearly maintenance should include that cleaning!! And why wasn't this brought to my attention in the previous years??!Lazy arses. Since the coil is covered under warranty I was quoted 4 hours labor, coils replacement and fan cleaned and refrigerant at $$$2400!! The next company I used --Larson, a certified Trane dealer- said No leak!! Don't use them either, a grand less as they said no coil leak! But $1550 for refrigerant you can get on FB for free mixed with the new stuff at $15 a lbs and you mark up it up! I'm telling you these dumb techs don't know squat. Then how the heck did refrigerant leak in an enclosed system?? Hey Dukes if Air-/IF the coil is covered under warranty then why am I being charged for it?? This is with my gold member discount since they have serviced my unit exclusively since day one. If it is a slow leak why would the coil need to be replaced? The guy last Feb said it could wait until next year, but the guys today said that it could cause my compressor to blow! Yet my neighbors have their original unit from 30 yrs ago still working?? And-- it was very obvious that they both had to return to the vehicle to come up with a price each time. It was obvious one lead sales guy was teaching a newer guy how to reel the money in for repairs to be done as a quick fix for a couple grand-NOT getting to the root cause. 1) Bad recommendation to use Trane 2) Crap duct work done from day one 3) Crooked, Dumb or Lazy techs thereafter Lastly, the 5 stars are from friends and family members of the hvac techs and owners- it's ALL BS!! And use ai to do your homework and get at least 7 quotes! Find an individual or small business and let these big companies rip off Richie poos!

    The Cool Guy - hvac - Updated May 2026

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