Just had a complete AC replacement with "The Cool Guy". Had a great experience! First off they were willing to wear face masks and gloves during the inspection and replacement to help protect me and my family, which in these times, I really appreciated even though it was really hot and I'm sure was super uncomfortable for them. Quality work at a great value. Also want to shout out their phone staff Jess and Rey as they never missed a single call of mine (this being my first time replacing an AC unit) I called back several times with questions and to confirm times/dates/payment options etc.. and each time they were very friendly and helpful. read more

The tech did great job. This company does not allow techs to replace furnace filters which I find ridiculous for an HVAC company. I'm handicapped and no longer can do myself. read more

10/10 experience with Ismael he made sure I was kept in the loop and I can tell he knew exactly what he was talking about .

had their HVAC Tech come out to our house to check my HVAC system (it went out on a Friday the 7/21\2023 on Monday the 23rd, the tech got to my house at 4:05 and left at 4:42/ when he came to the house, I told him what was happening, that it comes on for a minute or two then off for hours. well right when they came it came back on and all he did was go up to my attic, looked at it for about ten minutes, then came back saying it was running, and showed me a picture with all the lights on. I told him that is what it is doin going on, then right off. he didn't even do a diagnose on the system, AND just like I told him... it went off again. and this was fifteen munites later (I went to go get dinner), called them back, was told that I would have to pay another trip charge (95.00), but when I told her (the lady on the phone) that he JUST LEFT she said she will try to get the trip fee waived, which she did. but they could not get back here till Thursday, could not do that, so got another company (semper fi A/C), I then received a letter (E-Mail) from Josh basically, being passive-aggressive to me by BLAMING me for their drivers having to travel to my house, which I told them that was what the trip/service fee is for, along with "that's part of doing business." along with Josh telling me that their Tech are so good that they do not have to do a diagnose on the system because they are trained to be able to use their sense (my word, he said) that they can do a dia. just by seeing, or hearing. I told him that a "good tech know to 1) listen to the customer, and when trhey tell them whats going on they will know. and 2) when acustomer tells the Tech that it went out on a friday, and they are here on a monday, they should know that there is a problem, and just because it went back on (been doing that since 7/21) they should atleast check the system for there should be a problem. (Found out by semper fi, that it was the mother board for my dampening system) and not be up there for only ten minutes (cool guys) the other guy was up there from 11am till about 3:30 (he left at 5pm) We will never use them again, nor refer them to anyone, for in POV they are a waste of money, and time. and if I could, I leave a minus star rating. (if anyone would like the letter that Josh from the cool guys sent me, I will make a copy for you, so you can know that I am not lying) read more

The Cool Guy - Ro show how long he was here (including the time he was with me talking about my system (19 minutes talking) - Heating & Air Conditioning/HVAC Near Me - Queen Creek, Arizona

He was very prompt in responding to my request for service. He tightened and oiled everything in my A. C, but the fan went out 3 days later. He found 1 for $350 in town. I found one online for a $100. He told me he would install the fan for me when I received the part 4 days of calling and leaving messages and text messages and no respond. If you're not gonna do the work, don't tell people you're going to. read more

We have used The Cool Guy a number of times now for different properties and needs. Had them fix our 21 year old unit a couple years back and give it a tune up which got us another 12 months out of the beast (pictured). We then had a new unit installed at home and it's saved us tons on our energy bill. They've also tuned up and fixed my moms unit and my in-laws unit as well. All with reliable service, friendly techs and reasonable prices. You won't go wrong if you use The Cool Guys for your HVAC needs! read more

The Cool Guy - Heating & Air Conditioning/HVAC Near Me - Queen Creek, Arizona

came to my apartment 7 different times to fix my leak in my air vent and never fixed it, left my apartment trashed, turned my ac down to whatever they felt like, turned on every fan and light in my house including my bedrooms. went into my showers and threw all my products onto my shower floor. Worst company ever. Please do not let them rob you out of your money. They don't even know how to complete a job. read more

Sent them a text at 7am on a Friday. They immediately text back and we're at my house by 10 am, waiting on me to get there!! Matt & Brandon we're nice & professional. My A/C needed a fan motor. They fixed it and we're gone in 30 mins. I mean if I could give 10 stars I would! Thanks guys! read more

Had my main ac unit go out on me last night. I called the Cool Guys and they came out the next day, diagnosed the problem quickly, and had me back up and running in no time. Josh and Matt walked me through where the problem was (broken wire connector at the compressor) and had the new part available quickly. These guys are honest and friendly and thorough. They are my new go to ac team. read more

Great service, techs are up front and honest. They really went out of their way to repair our unit the same day.

Friendly, efficient, reasonably priced, on time, great with my kids and pups, and HONEST. I cannot recommend this company enough - when our AC went out and we called first thing on a Monday morning, we were advised the next available appointment was Wednesday AM. A tech stopped by on MONDAY EVENING after all of their scheduled calls to make sure we weren't suffering too badly. Thankfully, we have two units but that extra consideration goes a long way in my book. He could have told me anything (what do I know about HVAC?), but he when I asked his opinion about replacing the units, he was forthcoming about the cost vs age and care of our units. The repair cost less than I anticipated and the business cards are neat! The Cool Guy took the stress and anxiety out of what is usually a scary process. Definitely recommend. read more

Fast, neat and professional very kind and knowledgeable group of guys! Simply the best repair team I have ever seen vey impressable! read more

Sorry for the late review, but better late than never! Last August (hottest month of the year) my 1 year old AC stopped cooling. Precision Heating and Air (who installed the new unit) said they were backed up and couldn't get out for a week, even though I was still under warranty! A week in August is like a year here in Arizona. I called The Cool Guy in the early evening and explained what was going on, and they were out the next afternoon and had me fixed in less than 30 minutes. A part smaller than my fingernail caused all the frustration. They were polite and quick, even with me hovering over them the whole time. A lot of companies will charge a higher fee during the summer months, but not The Cool Guy. My brother who is an HVAC tech in Oklahoma told me the price I was charged was on the lower side, which was awesome. Thank you guys! read more

The Cool Guy - Hard at work in 110 degree heat. - Heating & Air Conditioning/HVAC Near Me - Queen Creek, Arizona

I've recently placed a house under contract in Maricopa, and needed an HVAC inspection on short notice. After searching for companies in the area, I contacted The Cool Guy and Josh answered the phone. He was friendly and accommodating. Not only was he available to do the inspection, he was very flexible with timing as I coordinated with my agent and the seller. Josh arrived at the agreed-upon time and got right to work. He did a very thorough inspection of all components of the unit, including those which are housed in the attic. Upon completion, Josh provided my realtor and I a detailed verbal and written report and recommendations for bringing the unit up to its maximum efficiency. The peace of mind of this service is invaluable, especially when making a critical decision about purchasing a home. I will definitely contact Josh for my future HVAC needs. read more

We had Josh and crew come out to install a new unit. They all were great. I had a lot of ridiculous questions and he answered all of them with no hesitation. I really appreciated that they did everything right and precise. I'm so happy we picked them to install our unit. read more

Our A/C died yesterday on a saturday. It was a grim to say the least. We looked up A/C companies in our area. Cool Guys was who we chose. It was a lucky choice too. They got here within two hours of our desperate call and fixed the problem. The gentleman who came was polite and courteous. His name was Jacob. He was in the attic on the hottest part of the day, the afternoon. I'm very please to say when he finally departed our home, we were cool and grateful for Jacob. Thank you Cool Guys and a big thank you to Jacob. He knows what he's doing and corrected our problem. Don't let him go Cool Guys, he is a credit to your company. I will let everyone in my community know about this excellent company. read more

I will not use this company again. I had a problem with my less than 2 year old heat unit. I had the company out on 12/22/20 because the heat unit was blowing cold air. The techs spent a couple of hours and determined it was some wire loose with the outside condenser and they put in heat strips in the air handler. The next day my two nest thermostats had no power to it (I have two units). I called the office to schedule an appointment. I asked if there will be a service charge. The scheduler said they will let me know if there is a service charge before any work is done. When the tech came back, he determined the problem was the breaker was tripped. This is because the heat strips need more power to run causing the breaker to trip. They should have seen that the breaker would have needed to be upgraded. Both my air handlers are under one double breaker. To upgrade the breaker, it would cost me $250 with the service charge waived. The part is 10 to 15 dollars. I showed the part online to the tech and said that was the part. They were ripping me off completely. I called my handyman and he charged me $100 which included the part and he installed it within 10 minutes. The next day I noticed my nest thermostat kept going into delay start at 5 minute intervals after 2 minutes of running. I paid another company to come out and said they hooked it up wrong and no wire was going to the common wire port. He switched the wire and it worked again. Since I refused the service, they are still charging me the $75 service charge. I refused to pay for it because this should have been looked during the visit the day before. They knew heat strips need more power. I already paid them $75 for the day before. I asked when will I get a receipt with pictures and the tech said yes. When I called the office to say the price was ridiculous and I was not paying the service charge, the office manager threatened me with collections. A week later, I called for the receipt and the office manager said that he will send in a request to have it emailed to me. I called again a couple days later and he said he will look into it. I called again a couple days after this and another guy said he would look into it. I called a week later and Jess said that my account was locked due to no payment and she can't open it and said only management can do that. I asked her to have management call me and no one has called back. Now when I call, it goes to voicemail. I tried making a complaint with the AZ ROC, but my complaint is out of their jurisdiction since I paid someone else to fix it. They are ignoring me at call cost now. Not professional at all. DO NOT USE THEM UNLESS YOU LIKE GETTING RIPPED OFF!!!!!! read more

Our A/C stopped working early Tuesday morning. Our house is only 10 months old, so I called the original installation company. They told me it would be 10 days until they could just come and look. Sure, they would reimburse us for hotel stay, that was not an option as out of town friends were coming in. I called The Cool Guy and they were out and repaired everything in less than 5 hours. Thank You, Thank You, Thank You. read more

Montana and Ray were the technicians who helped diagnose and help me with my A/C unit. As a local business owner, it makes me happy to support them and a company that is honest, competitive, and does great work. I would recommend this local AZ business for sure. read more

The Cool Guys were recommended to me by a friend and I am glad she did. They were the third AC company I had out and the only ones to figure out my problem. Arrived when promised and did a great job. I will definitely use them again! The owner Josh himself came out and made sure everything was right and it is! Thank you Cool Guys. read more

Quick and fair priced. Included some extra work that I did not know was included in the tune-up service. No hard upselling for additional work but did inform me what to expect down the line. The final report included pictures of the units and work done. I would use them again and recommend to others. read more

My A/C went out of course on a typical 110 degree day. They fit me in and solved the problem quickly. Very trustworthy and honest owner. I highly recommend. read more

After a week of frustration with no air conditioning we found the Cool Guy. They are totally professional and replaced our central air during the heat of an AZ summer at a reasonable cost. Honesty and integrity are what we value most about The Cool Guy. read more

Great service, he handled our AC service with a quick and affordable visit. He even took care of some extra repairs on the system that made it 100%. Since we were out of town he provided extra services like photos of troubled components that needed care and handled it all in one service call. read more

My AC needed tune up and noticed that my AC is slow in cooling. So I called The Cool Guy - Josh answered the phone right away. Got me in the schedule in 2 hrs. Gave me time frame and kept me updated that they were still coming. I met Josh and his crew both were very personable, honest and easy going. I like that. No pressure. No sales talk. No BS period. Straight to the point on what happened, situation, recommendation, cost, financing and other options that will work for me. Since I just paid all my monthly bills and this unexpected repairs caught me by surprise. He was still able to make arrangement for me to pay him the other half in a week. Yes, I could have waited for others to give me quote but I have good judgment on people who are honest. Now, I'm wrapped in a blanket because my AC is cold!!! DEFINITELY NOT A DOUBT I WILL USE THEM AGAIN HOPEFULLY SOMEDAY. CALL THEM YOU WONT BE WRONG. read more

Quick and wonderful service. My air stopped working, and Josh was at my house within 2 hours, diagnosed problem quickly, and was able to replace the necessary part within minutes! He was honest, polite, and personable. Great service at a low price! Will definitely keep his number handy for future issues! read more

I was without air for 2 nights, no word from my landloard, I post on FB and the cool guy was highkey recommended by just people. He was at my house within the hour and had the motor my unit needed in his truck!!and he didnt break the bank!! Best AC company I have EVER worked with!!!! read more

One of the worst feelings in the world of homeownership is having your central AC go (and just my luck, in the evening/after hours). It just sounds expensive and you never know if the service provider is going to get it right or soak you. Thankfully I found these guys. The cool guys to be exact! We first heard about the cool guys from a local Facebook page. Many people there had used them for their heating/cooling and the reviews were amazing! We decided to give them a try. On numerous occasions they have been responsive & able to provide a diagnoses within hours (numerous occasions being 3x only due to trying to keep the 15 year old unit going). As soon as Josh and his team showed up, they were able to diagnose and repair the problem quickly. He was very knowledgeable and explained the system and repair to me. Their rates were clearly explained to me and I was able to save big $, the cool guys come highly recommended! Once this unit gives out, I'll definitely be giving them another call to install our new one. Thank you guys for all that you do! read more