I am writing this review out of extreme disappointment for the surprise of a charge I received, upon leaving the salon. I went to see Annie to have a little light highlight added to my all over dark brown/black hair. I didn't want a lot, was being conservative, and just wanted something to break up the solid color. After consultation, I felt we were on the same page - I was clear with her I didn't want a lot, like last time she did it, and that nothing in the back (half of my head) was to be treated. She then proceeded to put no more than 5-7 (I didn't think I was doing this review at the time, so didn't note exact amount) very skinny foils with little hair in them, in the front and side of my head, and the processing began. Things finished up, and she had an assistant dry me, as she was finishing another client. When I went to cash out, I was floored and shocked to learn that for a few basic foils, she was charging me $120.00, instead of the $80.00 she had charged me last time, even though last time, she did more over my WHOLE head. It made absolutely no sense and was a horrible gouge, for getting so little in return. I feel the pricing integrity there, for me, was totally shot. What's even worse is the receptionist seemed to take on a slight rude, argumentative, defensive undertone, without even hearing me out. She also presented this price to me, by telling me that because Danielle had "helped" her, the $120.00 was basically $60.00 for each. How is that MY problem??? It's not. Also, that "things were different" than when Annie was at the old place 4 months prior. Even though the pricing card was still the same..."$80.00 and up." Mine was NOTHING special and should have been just that. Please be careful when you see this "and up" pricing. Get clarity, and the price, ahead of time. I should have been charged $80.00 or less for a few foils, plain and simple. Annie is talented at what she does, but there are a lot of skilled artists in Seattle - and at what cost? It would not have been right for me to not share this, as I feel it was handled very wrong and inappropriately. For what I had done, NO one would not only charge that fee, but pay it. My hope in sharing this, is the Buyer will BEWARE. In a time and era where the customer and client experience is EVERYTHING to maintaining a successful business and clientele, and situations like this the big differentiators, it is critical that there are no surprises when you have your hair done. There should be real, honest communication. I would even make sure to go one step further, especially when going here....to ask exactly what she is doing and charging, before she ever touches one strand of your hair. The client has too many options and each one matters. They all deserve to be treated and handled with care, respect, honesty and integrity. read more