Kyle was early to our appointment and fixed everything very fast and even helped with improper…read moreprior installation, 5 stars for Kyle and Plumbsy

We recently purchased a new home and were looking to install a water softener and filtration…read moresystem. We had spoken with other companies and so glad that we went with Plumbsy. Kyle took the time to answer all of our questions in detail before we made a decision. He walked us through all of our options and really took the time to make sure made a fully informed decision. He showed up right on time to install our system, did meticulous work and walked me through every aspect of his work and our new system. We ended up adding an RO system and new faucet on top of our original project based on our conversation the day after them install and are so happy we did. Kyle was awesome to work with and I would highly recommend using Plumbsy. On top of all this, they were also better priced than other quotes we received for the same work.

Experience during installation of water softener and filtration system was very good. It's been…read moreover a year and I need my filters changed. Reached out to Tim. Two weeks later, he told he'd come, but didn't. Called him the following week. Few days later and few follow-ups, he said he'd come on Juneteenth day. I had already planned for a 5 day vacation starting on Juneteenth and that day didn't work for me. It's been over 5 weeks now and we are using bottled water for drinking. In my case, Tim's response often was "people have been waiting for 2-3 months, it's only a few weeks for you"!!

Bought a home with a system installed by Aqua Tech. As a first time homeowner with a softener…read moresystem, I had no idea what was required to service and maintain my system. I called the sticker on the machine and Aqua Tech told me everything I needed to know right over the phone. Did not try and sell me something I didn't need and answered all of my questions right then and there. Would highly recommend Aqua Tech if looking to install or service a water softener system.

I've always wanted water in my home to be healthier for my family. So I started researching…read more Here is how I shared the experience with my sister...I'm going forward with water conditioner For many reasons! I've always wanted one This one is similar to what I had only under sink in CA. It uses zero electricity Needs no back flow. (Wast water run off) Full Service company with w2 employees. Salesman is my neighbor. The alkaline water for drinking included! No run off esp because I live waterfront Lake Travis! No wasted water. Water shut off included in garage. Gauge included to see no loss of pressure! Referral incentives. Many friends interested. They are licensed low flow which is a big deal ( J can explain) He is a believer. The company is family owned and ongoing family planning. And ... owner is into scientifically improving as he continues to learn! That is my nutshell Took 2 awesome install technicians 1 day ! I truly appreciated their hardworking professionalism. My hair and skin are thanking me already!!! J Hatker salesman, nice work! Alex Sanchez & Alcides Besada, Best installers!

When it comes to the installation Alcides Beseda did a wonderful job. Because we are new new to…read morepureagain water I will have to come back and do a review about the actual system. This review is about the installer. I really like how clean the setup is looking in my garage. Much better than my old salt system. Great job on the install Alcides

We've used Tommy and now son Jimmy for years. They…read moreresponded to our urgent need and worked us in immediately. Top quality work, honest and fair pricing and loyal to their customers. We can't recommend them enough. Thanks Jimmy!

I recently had a very disappointing experience with this company and wanted to share it so others…read moreare aware. I called and spoke with Sherry Dorsey after noticing salt underneath my water softener container. She told me it was probably cracked and scheduled a technician to come out and take a look. I asked what it might be, and she again mentioned it could be a crack but said the technician would need to inspect it to confirm. When the technician arrived, I was on a company call, so my son opened the garage and allowed him to inspect the unit. The technician told my son he would take a look, which was completely fine. About 20 minutes later, he handed my son an invoice for $368. My son told me the technician never provided a quote or discussed the cost before completing the repair--he simply gave him the bill. I called Sherry to ask why I was never given a quote before the work was done. Her response was, "Why didn't your son ask how much it would cost? That's what I would have done." In my experience, reputable companies typically provide a quote before performing repairs, without the customer needing to ask. To be clear, I told her I had no issue paying for the service. I simply asked if she could reduce the bill by $68 so we could split part of the labor cost since no quote was provided beforehand. She was very difficult about it and repeatedly insisted that no one had ever questioned their services. I asked one final time if she could reduce half the labor, and if not, I would just pay the full amount. She eventually agreed to charge $300 but stated that they would never perform repairs or services for us again. Considering I originally purchased my water softener from them, the entire interaction was extremely disappointing. It wasn't about avoiding payment--it was about basic communication and customer service. Unfortunately, the way this situation was handled left a very negative impression.

Dylan is a real pro...He knew what he was doing and is so kind--totally honest. I would highly…read morerecommend him to anyone.

My water softener leaked, causing significant damage to my garage, walls, and mold infestation…read more Initially, the company was very supportive. They sent a technician out within an hour, who found a leak and observed it dripping. I have pictures and videos with the technicians. However, they had difficulty locating the leak, initially suspecting several different places. They shut off the water supply and replaced the bucket. Since the walls were damaged and moldy, they sent someone out who is not affiliated with the company. This individual noticed the damage and cut out sheetrock on two sides to remove the rapidly spreading mold. He managed to remove most of the mold, but not all of it. Consequently, I now have a large hole from my garage to my children's bedroom. Dustin sent an insurance adjuster., visited the scene to review the damage. Several weeks passed, and I had left several messages for him. Finally, he called back today and informed me that they are not expecting responsibility because they tested the jug and could not find any leak. Nevertheless, I have pictures and videos with the technicians showing the leak! Therefore, we have been exposed to dangerous mold for an extended period. I now have no choice but to involve my attorney and pursue legal action against the company and everyone involved, including the individual Dustin sent to repair the leak who left significant holes. After speaking with him, they have yet to even pay him. Customers should be cautious and aware that this company does not provide adequate product support. I will fully sue them to serve as a warning and prevent similar situations from occurring in the future, especially since I have all the evidence. Updating after their response. Anyone can reach out to me directly and I will prove all of my facts and findings. Looking forward to our day in court!

If you are not getting your water from The Watertree, you are truly missing out. Jerry, the owner,…read moreis a water guru! Not only is he full of fantastic information on overall wellness, he is one of the most genuine people you will meet. He has classic water for $1/gal and premium for $2/gal. That is less than what a liter of Smartwater will cost you at the gas station and his water is INCREDIBLE! Go grab a gallon! You won't be disappointed!

Niles installed a water softener for us, and we're happy with the result! Niles gave us the best…read morequote amongst other installers in Austin. He's also very knowledgeable and answered all of our questions and concerns clearly. You will get great quality and service working with this company at a fair price! A year later, the system is working perfectly with low maintenance. Just refilling the salt pellets when the water line drops below the pellets.

Answered all question prior, during and after installation. Called prior to arrival, showed up on…read moretime and charged price quoted. Installed a clean looking system and tested water before and after installation.

Great job, very knowledgeable and courteous !! Had very helpful advice…read more Thank you again !

Nick was An amazing rep to work with and walked me through all my options. He has been checking in…read moreto verify that my system is working as expected. The installation team, Sergio, is very professional as well and takes pride in his workmanship.

I needed the head for my water softener replaced. I called and talked with Tina who sent Adrian…read moreover the next day. Adrian told me exactly what was needed and didn't try and upsell thing I wouldn't need. When the part came in Andy, the owner, came over to install it. Andy did a great job and took some extra time to explain what he was doing as well was many other questions about the plumbing he was installing. This is a family owned/run business. My experience with HWC has been exceptional. Everybody I dealt with, especially Andy, is a notch or two better than other vendors I have dealt with. IF YOU NEED WATER CONDITIONING (softeners or filtration) ANDYS NEEDS TO BE YOUR FRIST CALL!!

From 5 years I am going with them and every time they did great job. First I called them regarding…read moreRO system to install in our first house. And every year for filter change also

Mr. Fritz and Chris are a super team of technical experts in the plumbing field. I would highly…read morerecommend their Encore Reveal Water Softner Filter. Their service is TOPS for the area of Central Texas, I am a very happy customer since last century. I

Bought a house with an old water softener. Didn't know if it worked or not. These guys came out…read moreand serviced it back to new for a reasonable price. They were very responsive and honest.