I Had a great experience working with Juan he was very helpful, patient, and made the whole process…read moresmooth and stress-free. He answered all my questions, never pressured me, and really took the time to help me find the right car. I definitely recommend asking for him if you stop by!

I had an absolutely amazing experience working with Pamela at Hyundai of Downey! From the moment I…read morewalked in, she was professional, welcoming, and genuinely attentive to what I was looking for. She goes above and beyond in every sense, taking the time to explain everything clearly, answering all my questions with patience, and making sure I felt confident every step of the way. What truly sets Pamela apart is her dedication and work ethic. You can tell she genuinely cares about her customers and isn't just trying to make a sale, she wants you to leave happy and satisfied. She made the entire process smooth, stress-free, and even enjoyable, which is rare when buying a car! If you're looking for someone trustworthy, knowledgeable, and incredibly hardworking, Pamela is the person to go to. I can't recommend her enough! she is truly exceptional at what she does!

Terrible service. Just feels like a front, no personality, they are clueless to info on the cars…read more It's more like if you want it buy it. Doors were always locked and no sales people. Looked at me like what do you want. Twice I've been here for a car I was interested in and the same thing. Avoid this place is my advice, they might be buying cars with bad conditions and fixing them enough to sell them

TERRIBLE customer service…read more I had tried numerous times to get ahold of a sales rep. They kept telling me someone was going to call me back, and no one ever did. I finally got ahold of someone after some time and discussed the price of a vehicle. Being that I lived 1.5 hours away and the vehicle was overpriced to begin with, I was very upfront that I was only going to drive down if they were willing to work on the price. The sales rep Clara said "yes we are able to work on the price" to which I asked her to please double check with her manager and let me know ahead of time if they aren't so that I didn't need to drive down. I never heard back from her again. We tried calling days before the appointment and again, we weren't able to get ahold of anyone. When we finally did, we were told Clara was going to give us a call back. No call. Fast forward to the appointment with Clara. We arrive, the car supposedly isn't even at that lot. Then Clara has the audacity to say that they are only going to drive the car over if we're okay with the list price because they are not coming to come down at all. Unbelievable. Don't waste your time with these people. They have no concept of what customer service is or how to conduct business. We should've seen how unresponsive they were from the get-go as a big red flag.

my experience was great adrina and dazy are the best sales lady's . i recommend this place 100%read more

Muy buen servicio al cliente. Respetuoso, amigable, sonriente. Dispuesto a ayudarnos y a contestar…read moretodas nuestras dudas. Don Luis muchas gracias. Yo recomendaría este lugar 100%

Answered an ad for a rebuilt salvage title Honda Fit at OurNextCar (i was specifically looking for…read morea used Fit and saw several). Met with Will to test drive it and was impressed. His repair techs did a nice job fixing the collision damage and other maintenance. passed all state inspections, a nice little commuting car that will go a long way. Really good experience with Will, family guy who's honest and helpful, he made the transaction easy. I'd recommend them to anyone, solid operation with a small business vibe.

I came across a listing from Our Next Car for a 2011 Toyota Sienna with only 44K miles for $12,999,…read moreand honestly thought it had to be too good to be true. We had been hoping to find an affordable, clean, and reliable Sienna after a bad experience with a previous dealership. The same day we came in to test drive the vehicle, I told Will that we wanted to move forward with the purchase. When we returned the very next day, he already had all of the paperwork prepared and ready for us to sign. We completed the purchase that day and also dropped off two other vehicles we needed to sell, after Will let us know he could help us with that as well. Working with Will has been a completely different experience from what we've had elsewhere. He was honest, straightforward, and respectful of our time. The vehicle was genuinely in fantastic condition, the paperwork process was efficient, and the entire experience was smooth and stress-free. He also made it clear that if anything came up after the purchase, we could reach out and they would take care of it, which meant a lot to us. Will listed our other vehicles right away and even handles the detailing--either as a paid service or by deducting it from the sale price. He's very transparent about his pricing and only makes $500 on trade-ins, which feels more than fair given the convenience and the amount of work involved. It truly feels like a one-stop shop, and we really appreciate how seamless everything has been. We're looking forward to continuing to work with Will and will absolutely be coming back when we're ready for our next vehicle purchase. Thank you, Will--we truly appreciate your honesty and professionalism!

I reached out from an advertisement, that simply posted a downpayment, I asked what was the actual…read morecost of the vehicle. The sales person Freddy refused to give me a price and said come down here and provided an address. Literally can't get a price without an hour drive. Should be against the law.

I'm a mom of two and I put a lot of trust into people like Freddy and Jose in times of need, just…read morelike recently. I would not give a good or bad review unless it was honest. This is why I waited a while to make my review. I notice that a lot of the reviews are preventable issues. Jose and Freddy did not let me off the lot without making sure I was accepted, approved, insured, and comfortable with the deal. My car has no issues and if I did have issues I feel welcomed enough to come to Freddy and Jose with concerns. They kept their word on my down payment amount that I saw on OfferUp as I did have approved credit. I'm beyond thankful for these two for trusting me as much as I trust them. Very honest service!

I would like to commend the staff here for doing all the work they do, and in busy situations…read more Please forgive my misspelling, I want to thank Iseah who talked to on the phone. I want to thank Jay who helped people the day I went. The facility was clean and organized, so I felt very comfortable about coming here. They are next to car wash and a gas station. Also, Stonewood Mall is across the way too. The had coffee and snacks, I loved that they had Kirkland coffee pods, oh heck yea. The waiting area is not huge but enough. Jay was very knowledgeable and helpful; I overheard him helping people out. As far as value, I felt I got a good value, as I was shopping around. I was given a time estimate, and a time estimate if I wanted additional service and they were very good about meeting that. I got a free car wash at the was station next door, full service, and they did a great wash. I am already planning my next visit with them. I will update review in the future.

Truly disappointed with this location. Lorenzo, the service advisor tried to charge us $25 for the…read morebrake inspection upon initial arrival. When I pointed out the banner at their shop that says "Free Brake Inspection" and their website which states Free Brake Inspection, he retorted that their website also states they do free smog checks, but he states they do not even do smog. (When relooking at their website, they do not mention free smog anyways.) Lorenzo stated the brake inspections were not free and the website got it wrong. When I asked him for the person in charge he stated Erika and Ezekiel were in the parts dept. It is a shame Lorenzo was the only advisor handling a long line at check in. He stated Corporate was aware of the brake inspection charge discrepancy. If they are aware and he is aware, why try to charge a customer for a "Free" brake inspection? After leaving our car here, we heard the next day of a list of repairs needed. Lorenzo stated they believed our brake caliper was seized but could not confirm it. He attempted to charge us an additional $289.47 for the brake caliper service and $152.10 for the brake fluid service in addition to the brakes and rotor replacement service charge we were expecting. The issue is that when we asked Lorenzo if he could confirm if the brake caliper was truly needed to be replaced, he could just say he highly suggests replacing it. From the beginning, this place was trying to scam. I reached out to Alex's Auto Repair in Cypress, who confirmed they could verify if the brake caliper would be needed. Alex's Auto Repair stated there would be no need to waste extra money if he could confirm the issue. Alex's Auto Repair serviced us, and simply lubricated our caliper without us needing to pay over $800 for the whole brake service like Downey Care Care was quoting us. Alex's Auto Repair took the time to verify the issue, charging us less than half of what Downey Care Care center wanted to charge. My issue with this location is they would have happily overcharged us for a service that was not needed. Take your car to Alex's Auto Repair, save your time and money. While Downey Care Care Center was busy playing around, we had to spend extra time and money booking a rental car. (Photo on the left is from Alex's Auto Repair who took the time to verify the concern and lubricate our caliper. The photo on the right includes one page of many pages of services recommended by Downey Care Center including replacing the brake caliper and fluid exchange had we chosen to go that route.) Makes me question if the remaining suggested repairs (not all pictured below) by Downey Care Care Center were even necessary.

We had a great experience working with Rodrigo. From the moment we met him, he went above and…read morebeyond to help us. We had already visited five different dealerships before this, and Rodrigo was the only one who truly showed support and genuine interest in helping us find the right vehicle. He took the time to explain every detail clearly and worked with us on the price to make sure we were comfortable with the deal. He was patient, honest, and never made us feel pressured. The whole process felt much easier because of his professionalism and dedication. If you're visiting this dealership, definitely ask for Rodrigo. He's a really great guy and someone you'll want helping you through the process!

Don't get caught in their trap…read more I strongly advise staying away from this dealership. They lure you in with a quote they have no intention of honoring, then switch to a much higher price loaded with "mandatory" accessories and add-ons. The entire experience felt misleading. The environment was uncomfortable and unwelcoming--I did not feel valued as a customer at any point. Pro tip for buyers: do your research elsewhere. If you do visit, don't provide personal information until you have a clear, signed agreement in writing. And most importantly, be ready to walk away the moment they start adding unexpected fees or changing the deal.

Hands down one of the best dealerships I've ever worked with. Greg is honest, reliable, and…read moregenuinely looks out for you throughout the entire process. Any problems or concerns I had with the vehicle I selected were fixed. Thank you Greg, I truly appreciate it!

Over the weekend, my daughter went with her grandparents to look at a car she saw online. Greg, the…read moreowner, said the car needed an oil change and it would be ready by Monday. On Monday it was not ready. On Tuesday it was still not ready. He said if we didn't like his business then we can pick up the deposit and must bring the original receipt. On Wednesday my daughter and her grandfather went to get the deposit back but he refused. He became aggressive and used vulgar language. My daughter then called Downey PD and the officer came out but said he couldn't force Greg to give back the deposit. Greg then tried to talk my daughter into getting a different, more expensive car. Every car he was trying to push on her had some issue that needed fixing. None of the cars he was presenting to her were ready to be sold or test driven! At this point she called me and explained what was going on. I immediately went over there. At first Greg was trying to come off as being nice but he switched up real quick when he was called out on his lies. When I asked why he is not giving back the deposit, he said because my daughter called the police. I told him bottom line we just came to get the deposit back like he said he would give it back the day before. Greg became aggressive once again. He yelled at me, threatened to physically "throw me away" because I was "provoking him." Again, I stated we just wanted the deposit back and did not want to do business with him. He said he did not want us leaving a bad review and how he sued people in the past for writing bad reviews on Yelp and won millions of dollars. He said he would give us back some of the deposit only if we signed a hand written contract saying we would not write a negative review and if we or anyone else we know were to write a bad review he would sue my 18 year old for $15,000. We did not sign anything and lost out on $500 dollars, therefore, do NOT recommend doing business with Sidney Auto Sales based on our terrible experience. And Greg, I know you are going to read this.....It is NOT illegal to leave a honest, negative review of a business, as consumers are protected by free speech and the Consumer Review Fairness Act (CRFA). We, as consumers have the right to share honest, firsthand experience, even if it is critical. If you are worried about negative reviews written about you and how you do business then you NEED to do better.