I wanted to share my experience from beginning to end because this was truly one of the best car buying experiences I've had. I found a vehicle online and Tony reached out after I requested more information. I asked if there was any flexibility on the price, and he was completely transparent that there wasn't. I understood, especially since I had been searching for a 4Runner with a third row for almost two months and knew how hard they were to find. I decided to go see it and I'm so glad I did. I worked with Tony and Mack and shared some of my hesitations. Instead of trying to convince me to buy that specific vehicle, they listened to my concerns and showed me other options that better addressed what I was looking for. They gave me time, answered my questions, and never once made me feel pressured. Once I made my decision, the finance process was just as easy. Emilio knew I planned to finance through my credit union unless they could beat my rate, and there was no pressure. He asked if I wanted to hear about any additional products or add ons, I said no, and that was it. No sales pitch or back and forth. The entire experience was such a breath of fresh air. Tony, Mack, and Emilio were transparent, patient, and easy to work with. I left with my new car feeling great about my purchase. This was easily one of my favorite car buying experiences, and I would absolutely recommend this team. read more

We just bought a used Gold Certified 2023 Toyota Prius from Penske Toyota in Downey and got a great deal on a low mileage super clean car for my wife. Our sales rep Ruben Bustamante was super professional and easy to work with, Tony the Manager worked some magic on the numbers and Sergio in finance was a straight shooter, no hustle or bs - he wrote the deal as was agreed upon. All in all, a great car buying experience - plus we were done and in our new car in less than 2 hours and my wife loves her new car. We drove to Penske from Venice after visiting several dealerships and it was well worth the trip. I highly recommend stopping by if you are looking for a new or used Toyota. I'd give 6 stars if I could read more

Penske Toyota - Car Dealers Near Me - Downey, California

I've been coming to this location for a while and have never had any issues, which is why I feel it's important to share this experience. We came in for an oil change shortly before closing. I completely understand that it was later in the day, and I would have had no problem being told to come back another time. However, we were still accepted for service by Nancy Velasco and told the car would be ready in about 40 minutes. When we returned shortly after, we received a call by her asking where we were, and the tone felt unnecessarily passive aggressive. From the initial interaction to the follow up, the communication came across with an attitude that didn't feel welcoming or professional. I also spoke briefly with a manager, but the concern seemed a bit dismissed, which was disappointing. I truly understand that working with customers especially close to closing can be frustrating at times. But a simple, polite response goes a long way, especially for returning customers like us. Overall, I still value this location and the service I've received in the past, but I hope this is something that can be addressed moving forward. I would hate to come back and see her with the same attitude. A little kindness and professionalism makes all the difference read more

Penske Toyota - The persons name - Car Dealers Near Me - Downey, California

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This location at Penske Toyota in Downey has been the best experience I've ever had at a dealership. Husband and I have been shopping for a used Sienna for a couple months now and were disappointed at every dealership we dealt with until we found this one. Andres was the best and made our experience stress-free! He never left us hanging when we would text him about any questions we had. He was also very knowledgeable with the vehicle and showed us the capabilities it had that would benefit our family. We were also sent to Finance and Emilio was also great at helping us close this deal. I would definitely recommended Andres if you are looking to buy a car here and have a smooth experience. read more

Tony was fantastic to work with! He helped us find a hard-to-find RAV4 incredibly quickly and made the entire process smooth and easy. He was extremely knowledgeable about the car, from its mechanical and electrical systems to all the technology and features. I really appreciated how thorough he was in explaining everything and making sure we felt confident in our purchase. His professionalism, attention to detail, and high-quality service really stood out. If you're looking for a car, I highly recommend working with Tony! read more

I went in for service with an appointment and waited in line for 25 minutes when I noticed that the employees were assisting customers without appointments before attending to those with appointments. When I raised this issue with the manager, they simply disregarded my concerns. They didn't have the part available to fix my 2025 RAV4. They said they had to order it and would call me as soon as they received it. It's been more than a week, and I haven't heard a single call! read more

Penske Toyota - Service Center - Car Dealers Near Me - Downey, California

We are extremely grateful for Penske Toyota. This was one of the best car purchase experiences and would like to thank Brandon for his kindness and patience with us. Thank you Brandon ! read more

Penske Toyota - Car Dealers Near Me - Downey, California

Thinking about buying a Toyota? Know this first: Toyota admitted the Blizzard White paint defect, but many owners are denied repairs after a deadline even though the paint continues peeling. Loyal customers are left driving defective vehicles. I'm exposing this on Facebook, Instagram, TikTok, and directly to Toyota Corporate and Toyota Penske Downey until they do the right thing. read more

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I've been a loyal Toyota owner for a long time and have been coming to Penske Toyota for my service needs for a while now. I recently had another great experience here. The staff (this time Jesus was my advisor) and the team were professional, efficient, and made the whole process smooth. Highly recommended if you're looking for quality service and a nice and clean environment. read more

Great attention and service Great environment súper clean The service advisor arias, Esteban understanding read more

Just a couple things, I was asked if I wanted a car wash with my service I said yes they didn't do it. I brought up that my car is making a weird noise. We think we know what it is. I showed the service writer person what we think it is and they told me that they would test drive it and apparently because my gas light came on. They only drove my car around the block and I have to bring it back now. You would think they would have a little gas on site if they were concerned, they could've added a gallon.... just saying. read more

Called about an issue with my vehicle, possible recall and got the run around and was met by a rude customer assistant named Nancy. Avoid.

I was referred to by a family member to salesman Danish Khan.. off the bat he took the time to hear my concerns and helped me out above and beyond to get my dream car in color red transferred. The whole process was fast and went smooth. Huge thank you to Danish Khan, Francisco Mani and Vu Trang. I love my brand new red Toyota 26' Camry! read more

Penske Toyota - Car Dealers Near Me - Downey, California

I had a very disappointing experience with the service department at Penske Toyota in Downey. I brought my Lexus in to replace the front wiper. They removed the already existing front wiper, but they did not tell me beforehand that they did not have the replacement wiper available. They were able to replace the rear wiper, but they also failed to check the rear wiper arm and did not tell me that the arm was broken. I only discovered the problem myself afterward. I requested to speak with the manager, Steven and he eventually called me. Unfortunately, he told me that there was nothing they could do about the situation. My main concern is the lack of communication and attention to detail. If a part is not available, I believe the customer should be informed before the existing part is removed. And if a wiper arm is broken during or around the service, it should be identified and communicated to the customer. I expected much better service and communication from a Toyota dealership service department. Based on this experience, I cannot recommend the service department. read more

UPDATE: Management stepped in and genuinely made this right I want to update this review because I believe in being just as public when a company does the right thing as when something goes wrong. My original experience at Penske Toyota of Downey was extremely frustrating, and I stand by what I wrote about what happened during the transaction. We lost an entire day, the agreed price changed after credit was run, paperwork we had signed off on disappeared from the room, and we ultimately walked away because we no longer trusted the process. That said, what happened afterward deserves real recognition. Eddie, the General Manager, personally reached out to me after seeing my review. He did not make excuses, minimize what happened, or try to sell me another vehicle. He wanted to understand exactly what occurred and listened to the entire sequence of events. More importantly, he took responsibility for the customer experience and made a genuine effort to make things right. He followed through on what he said he would do and provided a written apology from the dealership. That matters. Anyone can run a business when everything goes perfectly. What tells you much more about a company is what leadership does when something goes seriously wrong. Eddie demonstrated that Penske Toyota of Downey has management that cares about its reputation, cares about the customer experience, and is willing to step in when the dealership falls short. My original experience was unacceptable, but Eddie's response changed my opinion of the dealership considerably. It showed me that what happened was not something senior management was willing to ignore or defend. I especially appreciate that he reached out personally, listened, investigated, apologized, and took meaningful steps to resolve the situation. That is how you handle a serious customer complaint. Companies are made up of people, and sometimes people screw things up. What matters is whether leadership cares enough to fix it. In this case, they did. read more

Let me start by saying that I have been to several dealerships and Penske Toyota in Downey hands down was the best experience. I was greeted by Walter Duran in sales and I could not believe how patient and honest he was. He explained all the aspects of car with no pressure of buying, made me feel comfortable, and also got to know him as well. Once I was in finance with Emilio Alvarez, the great experience continued. Emilio made the finance part of it easier to understand, he was very approachable, and I appreciate the dialogue. I truly felt that Walter and Emilio made my buying experience not a scary one but actually a fun and memorable experience. How many times can you truly say that in a dealership. Thanks again to both of you and I will be referring my family over:) read more

Penske Toyota - Car Dealers Near Me - Downey, California

Real bad service in this dealer! They got you waiting a lot, for Appointment and Not Appointments! 0

I had an great experience at Penske Toyota all thanks to Danish and Andre. I was able to trade my car in for an amazing price and leave with a new 2026 Tacoma. It was a smooth and easy process and it couldn't have went better. We did have some issues with the tail gate not working on the truck but they got the part ordered and even filled up my gas for my ride home, thank you to Danish! Will definitely be contacting again for another vehicle. read more

Penske Toyota - New truck - Car Dealers Near Me - Downey, California

I went to Penske Toyota in Downey yesterday with my daughter. She was shopping for her very first car, and I was co-signing to support her. We'd already visited other dealerships (including Toyota in Cerritos and Long Beach), but nothing compared to the experience we had over at Downey with our salesman, Ruben Bustamante. From the moment we arrived, Ruben greeted us with respect and kindness. Even though it was just the two of us, he never pressured us or hovered, he provided the perfect balance, giving us space to explore while being right there when we had questions. He was very informative, offering tips and suggestions that really helped, especially explaining the "smart key" feature (which he was much more excited about it than we were!). We really didn't care too much about it, but Ruben made sure we knew how awesome it was. Once my daughter picked the car (a Toyota Camry she fell in love with), Ruben helped us inside and laid out all our monthly payment options and term details, without running a credit check, and with zero obligation to buy. That transparency was a big deal to us. We also got to meet Tony (manager), who clearly works alongside Ruben to make sure the customer is genuinely taken care of. I explained how important it was for us to stay comfortable with the payment, and Ruben + Tony worked hard to make that happen. We left excited, grateful, and feeling truly valued. They made the process smooth, honest, and even fun. Thank you, Ruben and Tony -- we appreciate you both, and I'd recommend you without hesitation. read more

Penske Toyota - First-time buyer. Thank you Ruben! - Car Dealers Near Me - Downey, California

Excellent experience from beginning to end! The team was responsive, professional, and genuinely cared about making sure everything was done right. They paid attention to every detail and delivered exactly what I needed. I'm very satisfied and would recommend them to my family and friends. A special thank you to Steve, Vu, and Tony for their outstanding customer service, honesty, and professionalism. They truly went above and beyond to make this such a wonderful experience! read more

I've been being my cars here since 2015. Solid group of people. I have worked with a few different advisors and they have all been pretty stand up people. read more

I recommend the people that I worked with including Danish Khan (sales) and Vu Trang (financial services). Danish This man is so kind, genuine, and transparent which feels like such a rare find in car sales. I visited and interacted with sales reps at about 10 different dealerships from Santa Monica to Riverside. Ended up looking for a Toyota BZ4X and he took me for a test drive, showed me the numbers, knew all about the car, and answered all of my questions. Will be sending my friends his way because he truly deserves 5 stars for the experience he gave. Vu Solid business man who was very nice, professional, and patient. He spent a lot of time answering all of my questions, getting into the nitty gritty with numbers, and being patient with letting me sit and consider the contracts. read more

Penske Toyota - Me and my first lease!!! Toyota BZ4X - Car Dealers Near Me - Downey, California

Richard Tee is always so helpful and accommodating! He's been a great help for years and we always reach out to him for servicing.

We had the best experience buying our Sienna! We have been trying to purchase a car and every dealership was giving us the running around and inflating their prices.... Yet would call night and day after to offer me different deals that still wasn't working for me... one conversation with Penske Toyota they were open honest and the best price around. Noooo bs or sales tactics! Also everyone we worked with - Andres, Steve and Vu were exceptionally fast and friendly!!! Def come here for your Toyota!!! read more

Eric Robles at the service dept is the worst service person there, I took my vehicle on 1/5/26 for my tire pressure light and he did not fix it and couldn't find a solution but instead suggested I change out my brake light, then I returned on 1/15/26 since he had not fixed or solved the problem since my light for my tire pressure lit up again. He was very dismissive and rude, I don't recommend him since he is also inexperienced and advised his guys to leave the nail that was in my front right tire! He made a decision without consulting me, again he didn't solve the tire pressure light but suggested I buy 4 new tires. Don't trust him read more

My salesman Serge C was kind Courteous and the driving force making my decision. The entire experience was A+ Highly recommend read more

Penske Toyota - New Car - Car Dealers Near Me - Downey, California

Took my car for maintenance and was so dissatisfied. People were friendly but the service was not it. Advisor asked me if I wanted a car wash and I said sure, when I got my car back it was never washed. Why ask me if it's not going to be done? Secondly, they left all my personal belongings thrown out all over my car floor. My car was a total mess inside when I got it back and it was not like that when I dropped it off. Who knows if they went through my things? So not professional. read more

Review for Christopher Torres - Penske Toyota, Downey I had the pleasure of working with Christopher Torres on February 19, 2026, and I can't recommend him enough. From the moment I arrived, he was professional, courteous, and attentive. He walked me through the service, took detailed photos of my truck, and kept me updated every step of the way. When a small issue came up with my truck wash, Christopher personally called me, apologized, and made it right--allowing me to come in and have my truck properly washed. His communication was excellent, his follow-through flawless, and he made the entire experience smooth and stress-free. Christopher is the reason I'll continue to choose Penske Toyota. He represents what great customer service should be--professional, reliable, and genuinely caring. If you have the chance, ask for him as your service advisor; he's outstanding. read more

Hello Penske of Downey, I would like to commend Juan Rodriguez our Service Provider on Saturday, 02/21/2026. My husband and I arrived to our appointment and were met by a different service provider. After discussing the disrespectful way we were spoken to, we opted to look for Juan who has in the past always treated us with respect, keeping us informed and updated with the status of our vehicle. He is attentive to any request or questions we have before, during and after our vehicle is serviced. Thank you Juan for your attentive maner and superb Customer Service. Rafael & I truly appreciate you. Now you need to know of the person who approached us at the beginning of our appointment. He approached the drivers side door and just said "puerta, qué necessito tomar photos del vehiculo". He was crude and belittling with his tone and never acknowledged or greeted my husband who was driving. After taking the photos, he directed us to his counter. It was obvious he was not interested in helping us and was annoyed by our presence. I've had days when family, coworkers or other incidents ruin my attitude towards anything. However, in the customer service field it should never taken out on a client. I hope his issue was resolved. Carlos Herrera was who began our day at Penske of Downey. And even after this we left satisfied with the service rendered. Thank you! read more

I've been coming here for years to have my mom's RAV4 serviced, but this most recent visit was beyond disappointing. There was very poor communication, hardly any updates were provided, and the staff was fully aware that my mom was waiting in the lobby. Despite this, her time was clearly not respected. The service staff member, Juan R., was unhelpful, dismissive, and showed little concern that she had been waiting for hours. After eight long hours, not only was the job still unfinished, but they also cut through a part incorrectly and had to loan her a vehicle. To make matters worse, my mom -- who is over 70 years old -- became ill afterward due to sheer exhaustion from the experience. This was extremely upsetting and completely unacceptable. I'm sharing this to alert others, especially elderly customers, to seriously consider going elsewhere or ensuring someone advocates for them to be treated with the respect and care they deserve. read more

Nancy was friendly and efficient. The tire was replaced and has been doing its job just fine. Additionally, Danish was great at helping me setup this appointment to streamline the replacement. I appreciate the support and the services provided to help get me back on the road. Danish was the first person I contacted at this dealership before buying this vehicle back in May, and he has helped me several times since my purchase. He's friendly, funny, and straightforward, which is important to me as a customer. Other places did not offer me the same treatment. This guy is a good one. Thank you, Penske Toyota. read more

Danish did an excellent job helping us find a great car for my sister. I appreciated that Danish was not pushy by any means. read more

Penske Toyota - Car Dealers Near Me - Downey, California

The whole team here at Penske Toyota, has made this the best experience getting a new vehicle! Andres helped me out at first and was stellar with all the questions I had at first . I wanna give a huge shout out and thank you to Jason and Sergio, for helping me through the whole process! Super thankful and blessed to have been helped out by them! I now have the truck I have always wanted I defintiely recommend this dealership if you are looking for a new car. read more

Penske Toyota - Tacoma - Car Dealers Near Me - Downey, California

I called to inquire about the availability of a few parts before I drove to the facility. Alex was incredibly pleasant and helpful. She took the time to explain things to me, and I appreciate her patience and time. Thank you Alex!!! read more

Purchased a car at Toyota Penske. We always go with Danish he is extremely honest with us through out the whole process of purchasing the vehicle. He was extremely friendly and is our fifth car we buy with him. read more

Penske Toyota - Car Dealers Near Me - Downey, California

Very disappointed with my experience. I brought in my 2024 4Runner after having a lift installed and was experiencing PCS, adaptive cruise, and Crawl Control warnings immediately afterward. I came in looking for help with recalibration and diagnostic support, but I felt like the dealership was hesitant from the beginning and not very interested in helping resolve the issue. What really made the experience frustrating was that one employee actually suggested that I simply dim my interior lights so I wouldn't have to see the warning lights on my dashboard. I honestly couldn't believe that advice. I came in looking for help solving the issue, not for ways to ignore warning messages on a vehicle that was actively showing system warnings. To make matters worse, I ended up visiting another Toyota dealership afterward, and they gladly took the time to assist me, properly diagnose the issue, and help get it resolved. That experience showed me the problem wasn't that the situation was impossible or unreasonable--it was the lack of willingness to help. I understand modified vehicles can sometimes require additional calibration procedures, but I expected more guidance, professionalism, and better customer service from a Toyota dealership. Instead, I left feeling brushed off and disappointed. I hope future customers receive a better experience than I did. read more

Very disappointing experience. We reached out numerous times to get basic information about what it would take to place a deposit on a new car. We spoke with several employees, and each time we were told someone would get back to us--but no one ever did. We even spoke with a manager and still received no follow-up. Meanwhile, we reached out to another dealership, and they sent us the paperwork to sign and submit our deposit the very same day. That showed us how simple and professional the process should have been. The lack of communication, poor customer service, and overall weak sales approach were frustrating. We were serious buyers and ready to move forward, but the lack of effort made it clear our business was not a priority. Would not recommend based on our experience. read more

Purchased a RAV4 from Penske Toyota. The RAV4 is in high demand so a lot of the dealers were adding expensive dealer add-ons in order to boost the price. Penske Toyota did not! I worked with Danish. He was straight forward and kept me informed when the car would arrive. I highly recommend Danish and Penske Toyota. read more

I have been coming here for service for the last 10+years. My positive experiences have far outweighed the negative. Most recently, my service manager Carlos Herrera has been an angel in disguise. He is so helpful, knowledgeable and professional. I trust him to give steer me right (pun intended) and is truthful with what my car needs. I hope he never leaves! Part two of this review is for the sales department, as I picked up a secondary vehicle with Emilio Alvarez's help. I need to preface what I'm going to say next by saying that I hate going to dealerships where you feel like the vultures are stalking you before they swoop in to pressure you into buying a car. That is not the case here at all! I love that the salespeople are approachable but give you space. Emilio was personable, friendly and very eager to help me. I didn't go browsing with the hopes of buying a vehicle but found a deal that I just couldn't refuse. And Emilio made this process so seamless and simple. Shout out to Christian Solis and Francisco Mani for helping me as well. Thanks to the three amigos, I got to drive home my unexpected early birthday gift! Penske Downey has restored my faith in car shopping, excellent customer service and partnership. Thank you all from the bottom of my heart! read more

Penske Toyota - The new whip - Car Dealers Near Me - Downey, California

Purchased a car with Toyota Penske. Danish was extremely honest and updated me through out the whole process of purchasing the vehicle. He was extremely friendly which made my purchase experience an ease. I felt confident and happy leaving with my car! read more