I wanted to share my experience from beginning to end because this was truly one of the best car…read morebuying experiences I've had. I found a vehicle online and Tony reached out after I requested more information. I asked if there was any flexibility on the price, and he was completely transparent that there wasn't. I understood, especially since I had been searching for a 4Runner with a third row for almost two months and knew how hard they were to find. I decided to go see it and I'm so glad I did. I worked with Tony and Mack and shared some of my hesitations. Instead of trying to convince me to buy that specific vehicle, they listened to my concerns and showed me other options that better addressed what I was looking for. They gave me time, answered my questions, and never once made me feel pressured. Once I made my decision, the finance process was just as easy. Emilio knew I planned to finance through my credit union unless they could beat my rate, and there was no pressure. He asked if I wanted to hear about any additional products or add ons, I said no, and that was it. No sales pitch or back and forth. The entire experience was such a breath of fresh air. Tony, Mack, and Emilio were transparent, patient, and easy to work with. I left with my new car feeling great about my purchase. This was easily one of my favorite car buying experiences, and I would absolutely recommend this team.

We just bought a used Gold Certified 2023 Toyota Prius from Penske Toyota in Downey and got a great…read moredeal on a low mileage super clean car for my wife. Our sales rep Ruben Bustamante was super professional and easy to work with, Tony the Manager worked some magic on the numbers and Sergio in finance was a straight shooter, no hustle or bs - he wrote the deal as was agreed upon. All in all, a great car buying experience - plus we were done and in our new car in less than 2 hours and my wife loves her new car. We drove to Penske from Venice after visiting several dealerships and it was well worth the trip. I highly recommend stopping by if you are looking for a new or used Toyota. I'd give 6 stars if I could

Terrible service. Just feels like a front, no personality, they are clueless to info on the cars…read more It's more like if you want it buy it. Doors were always locked and no sales people. Looked at me like what do you want. Twice I've been here for a car I was interested in and the same thing. Avoid this place is my advice, they might be buying cars with bad conditions and fixing them enough to sell them

TERRIBLE customer service…read more I had tried numerous times to get ahold of a sales rep. They kept telling me someone was going to call me back, and no one ever did. I finally got ahold of someone after some time and discussed the price of a vehicle. Being that I lived 1.5 hours away and the vehicle was overpriced to begin with, I was very upfront that I was only going to drive down if they were willing to work on the price. The sales rep Clara said "yes we are able to work on the price" to which I asked her to please double check with her manager and let me know ahead of time if they aren't so that I didn't need to drive down. I never heard back from her again. We tried calling days before the appointment and again, we weren't able to get ahold of anyone. When we finally did, we were told Clara was going to give us a call back. No call. Fast forward to the appointment with Clara. We arrive, the car supposedly isn't even at that lot. Then Clara has the audacity to say that they are only going to drive the car over if we're okay with the list price because they are not coming to come down at all. Unbelievable. Don't waste your time with these people. They have no concept of what customer service is or how to conduct business. We should've seen how unresponsive they were from the get-go as a big red flag.

JP here, Noe .B, and Mel .C were the duo of the year…read moreThey simply made car shopping easy and relaxing I couldn't have had a way more smooth experience than I had with other dealers They are, welcoming, accommodating, friendly, and straight to the point. This was a last minute errand I did at the end of the day. Within 4-5 hours I got a new civic to take under my arm. Couldn't be more grateful and pleased with the experience Noe and Mel gave me. I highly recommend to check out Honda World in Downy, CA.

We just leased a Honda Prologue Elite and couldn't be happier with the experience! I contacted…read moreseveral dealerships, and this Honda was the only one that came straight out the gate with their best quote: no gimmicks, no runaround. Only after I had this quote in hand did another dealer try to come back with an offer that was $20 less a month for the Prologue Touring, but by then the decision was already easy. The Prologue Elite is such a great choice: it drives incredibly smooth and quiet, the range is impressive, and the fast-charging capability makes it easy to keep moving. Inside, the cabin feels spacious and premium, with comfortable seating. The tech is user-friendly and intuitive, a plus for my tech-challenged self. Najma showed us the car and gave a clear recap that made everything easy to process: it never once felt like we were being "sold." Michael Lopez also stepped in to make sure we fully understood all the terms and details, and he added a personal touch that made us feel completely comfortable. Hugo took care of the leasing paperwork, and I really appreciated that he wasn't pushing anything extra, no surprise add-ons, just exactly what we had been quoted. On top of all that, the building itself is modern, welcoming, and stocked with awesome snacks and coffee. Plus, you can charge your car for free here, which is such a great perk. If you're looking for a transparent, no-hassle, and genuinely positive experience, I'd absolutely recommend this Honda team.

Alex is a FRAUD & Con so nice & acts like he really helping you when he is not!! He sold me a…read morelemon!! I bought my 2014 Nissian Altima in 10/2024 . Just a few days after the 30 days warranty was up! My car really starting going down hill! He reimbursed me for one problem that I had. But after that it's been a problem after problem all year long! He also didn't give me the information he was supposed to before I purchased the car. There was a half fast job done on the body and interior in the car that is now all falling apart inside and out. So be careful, especially if you're a woman do your homework on any auto dealership that you seek especially this one!! Alex I told you not to give me a lemon you said no accidents which was wrong. I also told you this is a gift from God so if you sold me a lemon, you would feel the raft of the Lord!! So sad because my family knows you!!

Very good service, Alex is an amazing sales person, and the owner he's very polite and happy to…read morehelp you.

I wanted to take a moment to provide you with feedback on my recent purchase experience with Alfred…read moreTovar at your dealership. Coming from a background working in retail for over 12 years, I must commend Alfred for his exceptional customer service. Despite a challenging initial interaction with the finance department and floor manager Mike, Alfred went above and beyond to rectify the situation. His professionalism, hospitality, and willingness to accommodate my needs truly stood out. I greatly appreciate Alfred's dedication to making the customer a priority, and his effort to ensure a smooth and enjoyable experience. He has truly set a high standard for auto sales associates, and I will definitely consider him for future purchases. Thank you for employing such a valuable team member. Best regards, Erick Correa

Avoid Precision Honda - Unprofessional and Retaliatory…read more My husband and I had an incredibly disappointing experience at Norwalk Honda over the weekend, followed by completely unacceptable and unprofessional behavior from their team. My husband had been in communication with Ashley prior to our arrival, and they were supposedly expecting us. We went in specifically to test drive a Honda Pilot. Upon walking in, we were greeted a few times but never actually helped. When we asked for Ashley, she never showed up. Eventually, a manager came over and asked if we needed assistance. We told him we were there for a test drive, and he walked away, leaving us waiting yet again. After 20 minutes of being ignored and shoved aside, we decided to leave. We drove straight to Norm Reeves Honda in Cerritos, and the difference was night and day. Within 5 minutes of arriving, we were sitting inside a Honda Pilot. The real issue, however, started after we left. My husband sent a follow-up text to the Norwalk Honda team letting them know he would be leaving a bad review due to the lack of service. In retaliation, someone at Norwalk Honda entered my husband's contact information into a mass inquiry system. He was then bombarded with non-stop spam calls from other dealerships. My husband has been in the automotive industry for many years, so we know exactly how the process should work and were expecting a completely different experience. We are serious buyers with a lease expiring soon, and Precesion Honda completely lost our business. So much for the "Helpful Honda People." Save yourself the headache and go straight to Cerritos instead.

We've been looking for a reliable pre-owned car for our son. Something reliable and would last…read morehim a good amount of time. Also so he could start building his credit. After lots of research, we found Bill & Angela at Car Auto Resources. And so happy we did!! They are very pleasant, straight forward and honest people. Right away, the vibes were welcoming and positive. Not overwhelming or pushy - like your other dealerships. They're patient and there for any questions or concerns you may have. After a test drive and sharing info about the car our son was interested in, Bill & Angela were clear that there was no pressure. We decided we wanted to proceed with the sale. Again, there was no stress. Even while running the numbers. Angela was straight forward on the expectations of the lien holder and gave us an honest response of our odds of getting approved. We were able to get approved with my husband as co-buyer. A great start for our son's journey to build credit. We took delivery on Saturday and our son drove off a very happy happy customer! And we drove off as very happy parents knowing our son is in a safe and reliable vehicle! If you had any doubts on if you should go to Calif Auto Resources - doubt no more! Just go!! You are in good hands with Bill & Angela! You won't regret it! They're so good - in fact, a few of my co-workers will be going to them as well. Thanks again Bill & Angela!! We couldn't have asked for a better experience!!

I just want to say - over 3 years with my car that I purchased from Bill & Angela at CAR. I have…read moreonly had to keep up with oil chances, and a couple tire replacements. I have yet to change the brakes. Just another reminder that when they sell you a car, they go out of their way to make sure you are going to be safe and the car is reliable. Thanks again Bill!! You're the greatest!

Great service. Ask for Joe or Adrian. Thanks for helping me out get a car. I appreciate itread more

Was in the market to purchase new vehicle. And I stopped at got cars and met with Joe. He explained…read morethe whole process to me. Got me the best deal! If I could give this dealer 10 stars I would! Recommending all friends and family. Amazing service.

Julian and Eric were extremely helpful. They worked within my budget and helped me get the car I…read morewanted. They made nice conversation in between waiting times.

Same experience Brian Delarmente posted on 8-27-26, deceptive advertising, bait with one price,…read morethen switch when you arrive at the dealership, it's $3000 more due to "accessories", paint protection and a LoJack, claim "we're fully transparent, it's listed on our website", it's not listed on the advertisement on a third party site like Car Gurus, nor is it on the listing on their website, it's listed at the bottom of their webpage, contradictory and sleezy sales tactic. "All advertised prices are final and may include pre-installed accessories" "Disclaimer Pricing does not include government fees and taxes, state or local taxes, smog fees, finance charges, dealer documentation fees, emission testing charges, or registration/title fees. All advertised prices are final and may include pre-installed accessories. Available Accessories: * LoJack Security System: $1,500 * Paint Protection Package: $1,500" I'm sure at some point someone at some point will contact the Attorney General about SB 478 (the Honest Pricing Law) making it illegal to advertise a price that does not include all mandatory fees and charges. The price a consumer sees at the beginning of a transaction must be the full price they are required to pay. Unfortunate, was ready to purchase.